Associate in Insurance Services
Sharpen Your • Associate in Commercial Choose a Study Method. Most students choose
Customer Focus. Underwriting (AU) self-study, but instructor-led Institutes
Your clients and colleagues expect quality, • Associate in Fidelity and Online classes are available for CPCU, AIC,
and service quality has never been more Surety Bonding (AFSB) and INS programs. In addition, course
important than it is right now. Enhanced sponsors hold public classes for certain
• Associate in Marine Insurance
customer focus can help you attract and Institute programs at various locations. Use
keep clients. No matter what your area of the Public Class List on our Web site, or call
• Associate in Personal Insurance (API) the Customer Support Department.
specialty is, you and your organization
can benefit from a basic understanding of • Associate in Premium Auditing (APA)
Read our booklet How To Pass Institute Exams!
continuous improvement principles. More • Associate in Reinsurance (ARe) It provides tips to help you study and prepare
than 15,000 insurance professionals have • Associate in Risk Management (ARM) for Institute exams. Click “Get Started” on
already benefited from the AIS program— • Associate in Surplus Lines our home page and download a free copy, or
you can benefit, too. Insurance (ASLI) call the Customer Support Department.
What the AIS Program Can • CPCU 510, 520, 551, 552, and 553 Talk with your employer. Most employers offer
• CPCU 510, 520, 555, 556, and 557 financial support to help you reach your
Mean to Your Career. professional and personal goals. Ask your
AIS is a nationally recognized continuous • Program in General Insurance (INS)
supervisor about your company’s education
improvement educational program designed
What Topics Are Covered? policies and procedures.
specifically for insurance personnel. Earning
the AIS designation demonstrates your AIS 25—Delivering Insurance Services Order study materials. Order study materials
commitment to quality and service. What (topics include): Continuous Improvement at our Web site, or call the Customer Support
you learn will give you increased confidence and Insurance, Customer Identification, Department, which is open Monday through
as you focus on the customer, analyze and Customers and Quality, Benefits of Customer Friday from 8 am to 6 pm eastern time. We
improve work processes, and involve fellow Orientation, Process Management, Process accept American Express, Diners Club,
employees in continuous improvement. Improvement Model and Tools, Leadership/ Discover, MasterCard, or Visa. To pay by
This program can be of value to insurance Teamwork/Organizational Structures, and check, download an order form from our
professionals in technical, support, Monitoring Progress. Web site. For additional information, call the
supervisory, or managerial roles. Customer Support Department.
It Sounds Great.
Register for your exam. You will receive
Designation or Certificate: How Do I Get Started? complete registration information with your
The Choice Is Yours. Start with our free educational advising. Log
study materials. If you have any questions,
The AIS program is flexible. You can earn on to our Web site, www.aicpcu.org, and
contact the Customer Support Department.
a Certificate of Completion for passing the click the “Free educational advising” link
AIS 25—Delivering Insurance Services under Get Started on the home page. The
exam. Or you may choose to earn the AIS online advising program helps you evaluate
designation by completing one of the potential areas of interest and select the
following programs (or certain CPCU appropriate courses. And My Progress
courses) in addition to the AIS 25 exam: Tracker, formerly the Web Student Advisor,
shows you how your CPCU and IIA exam
• Accredited Adviser in Insurance (AAI®) credits apply to Institutes’ programs.
• Associate in Claims (AIC)
EDUCATION • RESEARCH • ETHICS
Now Study! For specific information regarding exam Why Study With the
Registering early for your exam sets a dates, locations, and other exam-related Institutes?
definite goal for your study. If you are matters, please call the Customer Support You want to succeed. We will help you. The
participating in a class or study group, Department at (800) 644-2101 or visit our Institutes’ programs provide you with the
make every effort to attend each session. Web site. in-depth, practical knowledge you need to
Read the text and use the Course Guide succeed.
to prepare. To get study tips, e-mail Questions?
Educational Services at firstname.lastname@example.org. For more information about AIS or about
other Institute programs, speak with one
Exam Schedule. The AIS exam is an Exam- of our Customer Support representatives.
on-Request (EOR) and can be taken in two Remember to request your free copy of our
ways. You can take the multiple-choice exam catalog, which explains everything you need
by computer at an Institutes Approved On- to know about studying with us.
Site Testing Center during our two-month-
long testing windows or on paper at your
workplace when you are ready. Log on to
www.aicpcu.org for details.
American Institute for CPCU • Insurance Institute of America
720 Providence Road • Suite 100 • Malvern, PA 19355-3433 Succeeding
Phone (800) 644-2101 • Fax (610) 640-9576 • E-mail: email@example.com together.
www.aicpcu.org EDUCATION • RESEARCH • ETHICS