Date: September 11, 2007 LTC ME Bulletin Number: 08-01
To: Eligibility Services – Regional Director for MEPD
From: Aurora LeBrun
Associate Commissioner for Office of Eligibility
State Office 2073
Associate Commissioner for Family Services
State Office 2073
Subject: Automated System for the Office of the Inspector General (ASOIG) Rollout and Access
This bulletin is being sent to the Office of Eligibility Services (OES) Regional Director for Medicaid for
the Elderly and People with Disabilities (MEPD) and other regional staff. This information is to be
shared with all those who determine eligibility for MEPD. Please ensure copies are provided to staff
that do not have access to e-mail. If you have any questions regarding the policy information in this
bulletin, follow regional procedures. This bulletin will be available on the Family Services website at
http://ofs.hhsc.state.tx.us/policy/LTCbulletins.aspx and as a part of the online Health and Human
Services Commission (HHSC) Medicaid Eligibility Handbook (MEH) at
Procedural Policy Change
Effective September 4, 2007, HHSC Office of the Inspector General (OIG) rolled out a new
investigations module of the Automated System for OIG (ASOIG). For MEPD staff, the ASOIG
• Allows access to viewing the Income and Eligibility Verification System (IEVS) reports, also known
as RG-101s, and
• Automates reporting recipient fraud
ASOIG replaces the Reported Income Discrepancy Examination System (RIDES) as the access to
view the RG-101s. After viewing the RG-101s from ASOIG, MEPD staff will continue to use the
PROTIP system to clear the automated RG-101s as outlined in the Medicaid Eligibility Handbook,
Appendix XXI, Instructions to Access and Use IEVS Screens.
ASOIG will also be the new mechanism for MEPD staff working cases in SAVERR or TIERS to
create, complete, and view recipient fraud referrals.
LTC ME Bulletin Number: 08-01
If provider waste, abuse or fraud is suspected in the Medicaid system, MEPD staff can complete the
OIG's online complaint form, which can be located at the following URL:
Training on the new automated ASOIG system is mandatory. Training must be completed by October
15, 2007. Training completion will be tracked via the Web Based Training (WBT) and WBT Quiz.
ASOIG training is available on the Program Area Learning Management System (PALMS) at
http://www.tx.net/palms. Once logged in, the ASOIG Web Based Training is located under “All My
Web Based Courses” in the “TW and MEPD WBTs” section. If you have any problems accessing
PALMS or the WBT, contact the Consolidated Help Desk at 512-438-4720.
The ASOIG system is accessed at http://hhsportal.hhs.state.tx.us/asoig.
To access the ASOIG system, both a user ID and password are required. All existing users of the
RIDES and LTC RG101 Online Systems have been transitioned to the new ASOIG system. All
MEPD employees who do not have current ASOIG permission will receive access via a Mass-Add
When accessing ASOIG after September 4th, enter the 11-digit Employee ID as the User ID with an
initial password of:
The password is case-sensitive and must be entered exactly as show above. Once logged in, change
the password. If there is difficulty logging in or using the ASOIG system, contact the Consolidated
Help Desk at 512-438-4720. Please follow standard operating procedures for sending questions or
comments through your local channels.
Documentation Requirements for IEVS Findings
Continue to follow requirements in Appendix XVI, Documentation and Verification Guide when
clearing income and resources discovered through IEVS.
Documentation Requirements for Recipient Fraud Referral
For cases worked with a recipient fraud referral, staff must document in the case record
• that a referral was made via ASOIG,
• the date of the referral, and
• a brief description of how the fraud occurred