Dremel Warranty Policy
Warranty Cover - General
Every tool manufactured by Dremel contains moving, and therefore wearable
parts; for this reason, certain components and faults are not covered by
warranty due to being subject to ‘fair wear and tear’. However, where
problems and faults are considered to be the result of manufacturing defect, a
tool may qualify for repair under warranty.
Warranty Cover - Electric/Cordless Dremel Products
Dremel brand electric and cordless products are covered by warranty for two
years from the date of purchase. Dremel products are covered by a two year
labour and two years parts warranty.
How to Obtain a Service Centre Repair
Contact the Bosch Service Centre and arrange for the electric/cordless
machine to be collected by courier at no cost to the customer – usually the
next day. (See the following page for more information)
To arrange a collection please call 0844 7360109.
The Bosch Service Centre:
5-day turnaround & other repairs
With more than 98% of spare part readily available; Bosch aims to provide
a % day turnaround of warranty repairs as follows:
► Day 1 – Call to Bosch Service Centre, Denham
► Day 2 – Tool collected from dealer / customer
► Day 3 – Into workshop for inspection and warranty repair/repair quotation
► Day 4 – Conclude repair and dispatch machine
► Day 5 – Return of machine to dealer / customer
Repairs collected, repaired & returned
within 5 working days
Callers to the Bosch Collection Department
(Excluding weekends and bank holidays) will be asked to pack the tool in a suitable box.
Failure to comply is likely to result in the
Day 1 Day 2 Day 3 Day 4 Day 5 machine not being collected.
Request Collect Repair Dispatch Delivered
collection from or to The Collection Department will advise callers
before dealer or
Estimate dealer or of a reference number that must be written on
4pm Customer Customer the box in which the tool is to be transported.
It is important that callers keep a note of the
number so that the machine may be identified
and tracked whilst in process.
A proof of purchase will be required, for
example a copy of the receipt or a bank/credit
card statement that clearly shows the
Repairs that are not covered by warranty, whether due to age of product or nature of
fault, will be chargeable.
If the machine has been collected and is at our workshop at Denham, a quote for the
repair will be sent to the dealer / customer, with three options:
►Go ahead with the repair at the price quoted
►Do not undertake a repair and recycle the machine (at no cost to customer)
►Do not undertake a repair and return the dismantled machine to customer /
dealer (at a small delivery cost)