TURISM HOSPITALITY MANAGEMENT by yid18979

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									       School of

TURISM & HOSPITALITY
    MANAGEMENT
                                                                    HABIB ALIPOURU
                                                                    Assistant Professor
                                                                    email: habib.alipour@emu.edu.tr

                                                                    BA 1976 University of Tehran, Iran, Political Science &
                                                                    Economics

                                                                    MS 1984 California State University Fresno, City and
                                                                    Regional Planning

                                                                    PhD 1991 Portland State University, Urban Studies and
                                                                    Policy Analysis

                                                                    Research Interests
S C H O O L




                        After completing an undergraduate pro-      Sustainable Tourism Planning
                        gram in Tehran University, Tehran, Iran,    Environmental Impact Assessment
                        Habib Alipour went to the United            Institutional Policy Processes/Analysis
                        States of America and completed grad-       Community Approach to Planning
                        uate programs. He completed his MSs         Urban Planning and Tourism
                        in City and Regional Planning in
                        California State University Fresno. Then
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                        he entered the PhD program in               Selected Publications
                        Portland State University Oregon. He
T O U R I S M




                        received his Doctorate degree in Urban      Alipour H., Heydari R., "Tourism revival and plan-
                        Studies and Policy Analysis. His PhD dis-   ning in Islamic republic of Iran: challenges and
                        sertation is titled ‘Tourism                prospects", Anatolia, an International Journal of
                        Development: the case of Turkey’. After     Tourism and Hospitality Research, vol. 16, no. 01,
                        graduation, he took a lecturing position    pp. 1 - 19, 2005.
                        at Bilkent University, Ankara, Turkey.
                        He taught at Bilkent for two years and      Alipour H., Kilic H., "An Institutional Appraisal of
                        later worked for Portland State             Tourism Development and Planning: The case of
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                        University’s student services for one       Turkish Republic of North Cyprus (TRNC)", Tourism
                        year. Finally, he was offered a teaching    Management, vol. 26, no. 01, pp. 79 - 94, 2004.
H O S P I T A L I T Y




                        position by the School of Tourism and
                        Hospitality Management at the Eastern       Alipour H., Kilic H., "Tourism development and
                        Mediterranean University in 1994. He        planning in constrained circumstances: an institu-
                        has been at EMU since then. Currently       tional appraisal from the Turkish Republic of North
                        he is an assistant professor and his area   Cyprus", In: D. Hall (Ed). Tourism and Transition:
                        of interest is teaching which he enjoys     Political, economic, and social issues. CAB
                        greatly. He is also involved in research    International, Wallingford, UK. , pp. 133 - 146,
                        and interested in institutional analysis    2004.
                        and policy issues, tourism planning,
                        environmental issues, which are mainly      Alipour H., "Tourism revival and planning in Islamic
                        at a macro level analysis of planning       republic of Iran: challenges and prospects", in
                        and development. Sustainable planning       Proceedings of the International Conference,
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                        is another area of his interest.            Tourism State of the Art II, University of
                                                                    Strathclyde, Glasgow, UK, pp. 1 - 27, 27-30 June
                                                                    2004.

                                                                    Alipour H., "Tourism development within planning
                                                                    paradigms: the case of Turkey", Tourism
                                                                    Management, vol. 17, no. 5, pp. 367 - 377, 1996.




500
MEHMET ALTINAY
Professor
email: mehmet.altinay@emu.edu.tr

BA 1971 Middle East Technical University, Management

MBA 1992 Eastern Mediterranean University,
Management

PhD 1994 Çukurova University, Economics




Research Interests




                                                                                                    M A N A G E M E N T
Competitive Strategies                                 Mehmet Alt›nay worked in the public
Tourism and Politics                                   and private sectors between 1972-
Tourism and European Union                             1993; he has served as the Minister of
Tourism Policy and Planning                            Finance; Minister of Labour and Social
                                                       Security. He was also a Member of
                                                       Parliament for fourteen years. After fin-
Selected Publications                                  ishing his PhD degree, he worked as
                                                       the Director of the School of Tourism
Altinay M., Bicak H.A., "Forecasting Tourism           and Hospitality Management, a Vice
demand of North Cyprus", Journal of Hospitality        Rector, Member of the University Board
and Leisure Marketing, 2005.                           and Senate. He has published many




                                                                                                    H O S P I T A L I T Y
                                                       books, articles and conference papers
Altinay M., Arasli H., Okumus F., "The Impact of       in various fields of Tourism Education
Turkey Econoic Crisis of February 2001 on the          and Strategies in Small Island
Tourism Industry in North Cyprus", Tourism             Economies. He participated in the TRNC
Management, vol. 26, no. 1, 2004.                      Tourism Master Plan and is still partici-
                                                       pating in Tourism from the public point
Altinay M., Altinay L., "How will Growth Be Finance    of view and Coast-Ports Master Plan,
By the International Hotel Companies",                 which is projected by the Eastern
International Journal of Contemporaray Hospitality     Mediterranean University and the Public
Managemeent, vol. 15, no. 5, 2003.                     Sector. He is currently lecturing in the
                                                       School of Tourism and Hospitality
Altinay M., "Economic Integration and Tourism          Management and the Faculty of
Idustry of North Cyprus", Tourism Economics, vol.      Education.
                                                                                                    &
                                                                                                    T O U R I S M
8, no. 3, 2002.

Altinay M., Bicak H.A., "Economic Impact of Israili
Tourist on Cyprus", Annals of Tourism Research,
vol. 23, no. 4, 1996.
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                                                                                                   501
                                                                    HÜSEYIN ARASLI
                                                                    Associate Professor
                                                                    email: huseyin.arasli@emu.edu.tr

                                                                    BA 1990 Eastern Mediterranean University, Business
                                                                    Administration

                                                                    MBA 1992 Eastern Mediterranean University, Business
                                                                    Administration

                                                                    PhD 2000 Çukurova University, Business Administration
                                                                    Department

                                                                    Research Interests
S C H O O L




                        Hüseyin Arasl› was born in Cyprus in        Leadership
                        1967. He completed his doctor’s             Human Resource Management
                        degree at the Çukurova University,          Strategic Management
                        Business Administration Department in
                        2000. Currently, he is an Associate
                        Professor of management at the              Selected Publications
                        Eastern Mediterranean University. He
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                        has been teaching management courses        Arasli H., Bavik A., Ekiz H.E., "The Effects of
                        for 11 years in the School of Tourism       Nepotism on HRM and Psychological Outcomes:
T O U R I S M




                        and Hospitality Management and has          The Case of 3, 4 and 5 Star Hotels in Northern
                        published many articles in different        Cyprus", International Journal of Sociology and
                        journals. In addition, during the first     Social Policy,(forthcoming). , 2006.
                        two years of being a full-time instructor
                        in the School of Tourism and Hospitality    Arasli H., Katircioglu S., Smadi S.M., "Service
                        Management, he was responsible for          Quality in Commercial Banking: Empirical Evidence
                        coordinating the work of training, regis-   from Turkish and Greek Speaking Areas of Cyprus",
                        tration and examination committees. In      International Journal of Bank Marketing, vol. 23,
&




                        addition, he took an active part in com-    no. 7, pp. 506 - 526, 2005.
                        posing the TRNC master plan, organiz-
H O S P I T A L I T Y




                        ing conferences, and working in             Okumus F., Altinay M., Arasli H., "Impacts of
                        TEDQUAL committee. At present time,         February 2001 Economic Crisis in Turkey on the
                        Arasl› is a member of the EUA               Tourism Industry in Northern Cyprus", Tourism
                        Committee and the disciplinary commit-      Management, vol. 26, no. 1, pp. 95 - 104, 2004.
                        tees at EMU. He is currently supervising
                        four master students from different         Arasli H., "Diagnosing Whether Northern Cyprus
                        departments of EMU.                         Hotel Organizations Are Ready for TQM: An
                                                                    Empirical Analysis", Total Quality Management and
                                                                    Business Excellence, vol. 13, no. 3, pp. 347 - 364,
                                                                    2002.

                                                                    Arasli H., "Gearing Total Quality into Small-and
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                                                                    Medium-Sized Hotels in Northern Cyprus", Journal
                                                                    of Small Business Management, vol. 40, no. 4, pp.
                                                                    350 - 359, 2002.




502
MEHMET GÜVEN
ARDAHAN
guven.ardahan@emu.edu.tr
email: halil.guven@emu.edu.tr

BS 1992 Bilkent University, Tourism and Hotel
Management

MBA 1997 Gazi University, Business Administration

PhD 2005 Gazi University, Business Administration


Research Interests




                                                                                                   M A N A G E M E N T
Service Recovery                                       M. Güven Ardahan completed his BS
Food and Beverage Management                           degree at Bilkent University, Ankara,
Cost- Volume-Profit Analysis                           Turkey, in Tourism and Hotel
                                                       Management, in 1992. He obtained a
                                                       MBA, in 1997, and a PhD degree in
Selected Publications                                  Business Administration at Gazi
                                                       University, Ankara, Turkey, in 2005.
Ardahan M. G., "Applications of Sales Promotion        During his studies, he worked as a cost
Activities in Hospitality Establishments", Marmara     controller at Hotel Bilkent Ankara,
University, Journal of Faculty of Economics and        Turkey, between 1989-1992. He
Administrative Sciences, ‹stanbul, Turkey, vol. XIV,   worked as a lecturer at Biskent




                                                                                                   H O S P I T A L I T Y
no. 2, pp. 15 - 29, 1998.                              University, School of Tourism and Hotel
                                                       Management, between 1992-1996, and
                                                       at Baflkent University, Vocational School
                                                       of Social Sciences, between 1997-1998.
                                                       He has been a member of the School of
                                                       Tourism and Hospitality Management at
                                                       the Eastern Mediterranean University,
                                                       and an as Assistant Director between
                                                       1999-2005. He teaches hospitality, food
                                                       and beverage management related
                                                       courses.
                                                                                                   &
                                                                                                   T O U R I S M
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                                                                                                  503
                                                                    M‹NE HAKTANIR
                                                                    Assistant Professor
                                                                    email: mine.haktanir@emu.edu.tr

                                                                    BA 1993 Eastern Mediterranean University,
                                                                    Management

                                                                    MA 1994 University of Essex, Accounting and Financial
                                                                    Management

                                                                    PhD 2004 Oxford Brookes University, Business School



                                                                    Research Interests
S C H O O L




                        Mine Haktan›r is a lecturer in              Performance Measurement in Service Industries
                        Accounting and Financial Management         Managerial Accounting in Hospitality Industries
                        in the School of Tourism and Hospitality    Yield Management in Service Industries
                        Management at Eastern Mediterranean
                        University, Turkish Republic of Northern
                        Cyprus. She completed her PhD in            Selected Publications
                        Performance Measurement in
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                        Independent Hotels at Oxford Brookes        Haktanir M., "Performance Measurement in
                        University. She teaches management          Independent Hotels", in Harris, P., Mongiello M.,
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                        accounting and financial management         Accounting and Financial Management:
                        courses both at undergraduate and           Developments in the International Hospitality
                        postgraduate levels within the school.      Industry, pp. 3 - 21, 2006.
                        She is the programme coordinator of
                        the master’s degree in Tourism              Haktanir M., "Performance Measurement in
                        Management and has responsibilities in      Independent Hotels", Business School Research
                        coordinating the curricular activities of   Conference, Oxford Brookes University, UK, 2004.
                        the school. She was the assistant direc-
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                        tor of the school and has experience in     Haktanir M., Harris P., "Performance Measurement
                        managing the university restaurant for      Practice in Owner-managed Hotels: A Multiple Case
H O S P I T A L I T Y




                        a number of years. Her research inter-      Study Approach", BAM (British Academy of
                        ests include understanding the perform-     Management) Annual Conference, London, UK,
                        ance measurement practices in small         2002.
                        service businesses and in independent
                        hotels. She has attended both national      Haktanir M., Harris P., "Performance Measurement
                        and international conferences and pub-      Practice in an Independent Hotel Context: A Case
                        lished articles on hospitality perform-     Study Approach, International", Journal of
                        ance measurement.                           Contemporary Hospitality Management, vol. 17,
                                                                    no. 1, pp. 39 - 50, 1995.
M A N A G E M E N T




504
OSMAN M. KARATEPE
Associate Professor
email: osman.karatepe@emu.edu.tr

BS 1992 Bilkent University, Tourism and Hotel
Management

MS 1997 Gazi University, Production Management and
Marketing

PhD 2002 Hacettepe University, Business Administration



Research Interests




                                                                                                      M A N A G E M E N T
Customer Equity                                          Osman M. Karatepe is an associate pro-
Service Quality and Customer Satisfaction                fessor of marketing at the School of
Work-Family Conflict and Facilitation                    Tourism and Hospitality Management
Emotional Labour and Burnout                             (STHM) at Eastern Mediterranean
Customer Complaint Management                            University (EMU). He worked as a full-
                                                         time instructor at Bilkent University,
                                                         Baflkent University, and At›l›m University
Selected Publications                                    and taught various courses which were
                                                         associated with the disciplines of mar-
Karatepe O.M., Sokmen A., "The Effects of Work           keting and tourism and hospitality man-
Role and Family Role Variables on Psychological and      agement before joining the STHM at




                                                                                                      H O S P I T A L I T Y
Behavioral Outcomes of Frontline Employees",             EMU. He also worked as one of the
Tourism Management, vol. 27, no. 2, pp. 255 -            Vice Rector’s (in charge of investments)
268, 2006.                                               Coordinators, one of the members of
                                                         the Purchasing and Tender Committee,
Karatepe O.M., "The Effects of Selected                  the Director of the STHM, and one of
Antecedents on the Service Recovery Performance          the members of the University
of Frontline Employees", The Service Industries          Executive Board and the Senate at
Journal, vol. 26, no. 1, pp. 39 - 57, 2006.              EMU. Dr Karatepe was one of the
                                                         founders of the EMU Center for
Karatepe O.M., Uludag O., Menevis I.,                    Tourism Research and the EMU Journal
Hadzimehmedagic L., Baddar L., "The Effects of           of Tourism Research (JTR). He has con-
Selected Individual Characteristics on Frontline         tributed to a number of leading interna-
Employee Performance and Job Satisfaction",              tional journals such as the Journal of
                                                                                                      &
                                                                                                      T O U R I S M
Tourism Management, vol. 27, no. 4, pp. 547 -            Business Research, the Journal of the
560, 2006.                                               Academy of Marketing Science, The
                                                         Service Industries Journal, and Tourism
Johns N., Avci T., Karatepe O.M., "Measuring             Management and supervised a number
Service Quality of Travel Agents: Evidence from          of undergraduate and graduate theses.
Northern Cyprus", The Service Industries Journal,        Dr Karatepe is currently one of the co
vol. 24, no. 3, pp. 82 - 100, 2004.                      editors-in-chief of the EMU JTR, one of
                                                         the members of the Research Advisory
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Babakus E., Yavas U., Karatepe O.M., Avci T., "The       Board at EMU, sits on the editorial
Effect of Management Commitment to Service               review board of Anatolia: Turizm
Quality on Affective and Performance Outcomes of         Araflt›rmalar› Dergisi, and serves as an
                                                                                                      S C H O O L




Employees", Journal of the Academy of Marketing          ad hoc reviewer for several journals.
Science, vol. 31, no. 3, pp. 272 - 286, 2003.




                                                                                                     505
                                                                   RÜÇHAN KAYAMAN
                                                                   Senior Lecturer
                                                                   email: ruchan.kayaman@emu.edu.tr

                                                                   BS 1996 Bilkent University, Tourism and Hotel
                                                                   Management

                                                                   MS 1998 Hacettepe University, Management

                                                                   PhD 2003 Gazi University, Tourism Management
                                                                   Education



                                                                   Research Interests
S C H O O L




                        Dr Rüçhan Kayaman was born in 1974         Tourism Management
                        in Ankara. She graduated from Bilkent      Services Marketing
                        University, School of Tourism and Hotel    International Marketing
                        Management in 1996. She completed
                        her Masters degree at Hacettepe
                        University in the field of Business        Selected Publications
                        Administration. She received her PhD in
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                        2003 from Gazi University Institute of     Ekiz H.E., Kayaman R., Bavik A., "‹nternetin
                        Education Science- Tourism                 Konaklama ‹flletmelerinin Pazarlama Faaliyetleri
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                        Management Education Program. She          Üzerinde Etkileri: Kuzey Ve Güney K›br›s Konaklama
                        was working at Gazi University, Faculty    ‹flletmeleri Üzerine Bir Karfl›laflt›rma", 1. Çanakkale
                        of Trade and Tourism Education as a        Turizm Biyenali, 18 Mart Üniversitesi, Çanakkale,
                        Research Assistant during 1997-2003.       2005.
                        Also during this period, she was work-
                        ing in AH&LA-American Hotel and            Kayaman R., Armutlu C., "Postmodern Tüketici
                        Lodging Association as an Instructor. Dr   Davran›fl›n›n Pazar Bölümleme Kavram›nda Etkileri:
                        Kayaman has been working at EMU-           Postmodern Klanlar", Gazi Üniversitesi, Ticaret ve
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                        School of Tourism and Hospitality          Turizm E¤itim Fakültesi Dergisi, vol. 1, 2003.
                        Management as a full time Instructor
H O S P I T A L I T Y




                        since 2003-teaching vocational and         Kayaman R., Armutlu C., "Günümüz Pazarlama
                        marketing courses.                         Anlay›fl›n›n De¤erlendirilmesi: Postmodern Bir
                                                                   Bak›fl", Turizm Arastirmalari Dergisi, DAU, vol. 3,
                                                                   no. 2, pp. 13 - 36, 2002.

                                                                   Üner M. M., Kayaman R., "Türkiye’de Etkin Bir
                                                                   Turizm Teflvik ve Gelifltirme Sisteminin Temelleri
                                                                   Üzerine Davran›flsal Bir Deneme", Anatolia Turizm
                                                                   Araflt›rmalar› Dergisi, vol. 12, no. guz, pp. 101 -
                                                                   118, 2001.

                                                                   Kayaman R., "Ankara, ‹stanbul ve ‹zmir’de Bulunan
M A N A G E M E N T




                                                                   Befl Y›ld›zl› Konaklama ‹flletmelerinde Getiri
                                                                   Yönetimi Uygulamalar›n›n De¤erlendirilmesi:
                                                                   Ampirik Bir Çal›flma", Turizm Akademik, vol. 1, pp.
                                                                   22 - 30, 2000.




506
HASAN KILIÇ
Assistant Professor
email: hasan.kilic@emu.edu.tr

BA 1987 Dokuz Eylül University, Business

MBA 1995 Eastern Mediterranean University, Business
Administration

PhD 2000 Dokuz Eylül University, Tourism Management




Research Interests




                                                                                                    M A N A G E M E N T
Destination Competitiveness                            Dr K›l›ç obtained his PhD degree at
Hospitality Training                                   Dokuz Eylül University (‹zmir, Turkey) in
Hotel Productivity                                     the field of Tourism and Hospitality
Strategic Management                                   Management in 2000. He has a diversi-
Work-family Conflict                                   fied background as a result of his expe-
                                                       riences in working in various fields of
                                                       the tourism industry. He succeeded in
Selected Publications                                  combining his industry and academic
                                                       experiences at both international and
Kilic H., Okumus F., "Factors Influencing              national levels. After working in various
Productivity in Small Island Hotels: Evidence from     organizations, he was appointed to the




                                                                                                    H O S P I T A L I T Y
Northern Cyprus", International Journal of             Ministry of Tourism and Environment.
Contemporary Hospitality Management, vol. 17,          He subsequently resumed a teaching
no. 4, 2005.                                           position at the School of Tourism and
                                                       Hospitality Management, EMU. He
Alipour H., Kilic H., "An Institutional Appraisal of   established and runs the university
Tourism Development and Planning: The Case of          catering operations. In 1998, he was
the Turkish Republic of North Cyprus (TRNC)",          appointed an assistant director of the
Tourism Management, vol. 26, no. 1, 2004.              STHM. Since then, he contributed to
                                                       the development of various programs,
K›l›ç H., Okumufl F., "Creating and Maintaining         departments and labs. He created the
Competitive Advantage in Tourism Organizations         Tourism Management Master Program
and Destinations", Journal of Travel and Hotel         and became a member of various inter-
Administration, vol. 1, no. 1, 2004.                   nal institutional committees and exter-
                                                                                                    &
                                                                                                    T O U R I S M
                                                       nal boards. He has provided consultan-
Alipour H., Kilic H., "Tourism Development and         cy in the field of tourism planning, mar-
Planning in constrained circumstances: an institu-     keting and education including partici-
tional appraisal from the Turkish Republic of North    pating in the TRNC Tourism Master plan
Cyprus", In D. Hall (Ed.), Tourism and Transition:     and providing training for industry
Political, Economic and Social Issues, Ch. 10, CAB     workers. In 2003, he joined the
International, Wallingford UK, 2004.                   Institute For Tourism Studies (Macau,
                                                       China) as a visiting faculty member. His
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Oral S., Kilic H. , "(A Textbook used for undergrad-   publications are focused on competi-
uate and graduate programs students Hotel              tiveness, training and productivity. He
Operation and Productivity Analysis in Hotel           specializes in teaching Strategic, Hotel,
                                                                                                    S C H O O L




Business, by Dokuz Eylul U. and Eastern                Lodging, Resort, Food and Beverage
Mediterranean U.)" , vol. 1, no. 1, 1998.              and Club Management.




                                                                                                   507
                                                                  ‹LKAY YORGANCI
                                                                  MALONEY
                                                                  Assistant Professor
                                                                  email: ilkay.yorganci@emu.edu.tr

                                                                  BSc 1989 University of Surrey, Sociology and Sports
                                                                  Studies

                                                                  PhD 1994 University of Brighton, Social Sciences




                                                                  Research Interests
S C H O O L




                        ‹lkay Yorganc› obtained a combined        Women and Sexuality
                        degree in Sociology and Sports Studies    Sports Tourism
                        (Bsc Hons.) at Surrey University in       Social and Cultural Impacts and Tourism
                        England, and completed her PhD in         Sustainable Tourism
                        Sociology at Brighton University. In
                        1994, she started to work as a Sports
                        Sociologist at Whitelands College         Selected Publications
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                        (Roehampton Institute of Higher
                        Education) Surrey University, London.     Tomlinson A., Yorganci I., "Male Coach, Female
T O U R I S M




                        On her return to Northern Cyprus in       Athlete Relations: gender and Power Relations in
                        1996, she started as an assistant pro-    Competitive Sport", Journal of Sports and Social
                        fessor at Near East University teaching   Issues, vol. 21, no. 2, pp. 134 - 155, 1997.
                        Sociology and later worked as head of
                        the Psychology Department. Since          Yorganci I., "Researching Sport and Sexual harass-
                        1998, she has been a member of the        ment: Ethics of Covert Participant Observation and
                        School of Tourism and Hospitality         Open Methods", Ethics, Sport and Leisure: Crises
                        Management at the Eastern                 and Critiques, Meyer and Meyer Verlag, Germany,
&




                        Mediterranean University. She teaches     pp. 151 - 161, 1997.
                        Sociology and Leisure, Recreation and
H O S P I T A L I T Y




                        Sports courses. Since 2003, she has       Yorganci I., "Preliminary Findings from a Survey of
                        been the Assistant Director. She also     Gender Relationships and Sexual Harassment in
                        created the Recreation and Sports         Sport", Body Matters: Leisure and Lifestyles, Leisure
                        Management program at the School of       Studies Association, vol. 47, pp. 197 - 203, 1993.
                        Tourism and Hospitality Management.
                        To date she has supervised over 40
                        undergraduate student theses and
                        seven post graduate theses.
M A N A G E M E N T




508

								
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