Get documents about "PMP Resume
Description
New resume format
Shared by: btuggle52
Categories
Tags
Project Manager, Project Management, Project Manager Resume, Project Management Professional, PMP certification, Sample Resume, MS Project, project plans, resume search, quality assurance, Job Search, process improvement, Project Management Institute, job titles, how to, Certified Project Management, Program Manager, Customer Service, project coordinator resume, ITIL v3, Professional Resume, contact consultants, Staffing firms, Job type, Search Resumes, job description, Research rates,
-
Stats
- views:
- 272
- posted:
- 9/6/2010
- language:
- English
- pages:
- 6
Document Sample
618.281.6056 | 618.973.0168
bevtuggle@gmail.com | www.BeverlyTuggle.com
http://www.youtube.com/watch?v=wqZbuZmYWpQ (3:12 Video Resume)
E x e c u t i ve C a r e e r Su m m a r y
Accomplished, seasoned, PMP and ITIL v3 certified Project Manager passionate and enthusiastic about
project management, process improvement, quality assurance and customer/client satisfaction. PM skills
include using industry standard PM tools (MS Project, Project InVision) and methodologies (PMBOK, CMMI,
Waterfall, Iterative); leading cross-functional and geographically diverse teams on highly visible projects in
fast-paced and ever changing environments; collaborating with project teams to create high-level and
detailed estimates; develop and maintain project plans and schedules; manage scope, identify / monitor
/ manage risks; issue and change management; develop comprehensive test plans based on
requirements; perform business process mapping; identify areas for improvement; monitor/track
project and provide regular project status reporting; develop, train and ensure compliance to process
and quality assurance standards. Committed to delivering quality projects that meet the business needs.
High-performance leader with a keen ability to build and cultivate business relationships and
cohesive teams. A rich experience from executing a variety of project types.
C r i t i c a l Ski l l Se t
PMP and ITIL Certifications Manage Competing Priorities Project Proposal Development
Cross Functional Project Management Office Process Improvement
Communication (PMO)
Management
Requirements Management Strong Analytical Skills Project Stakeholder
and Traceability Management
Industry Standard Tools Industry Standard Methodology Scope Management
Meeting Facilitation Project Monitor and Tracking Problem Solving
Project Status Reporting Excellent Interpersonal Skills Work Breakdown Structure
Development
Strong Written / Verbal Project Planning Change / Problem
Communication Skills Management
System Development Life Business Processing Mapping CMMI Assessments Team
Cycle (SDLC)
Risk / Issue Management Quality Assurance and Control Team Management
Develop and Deliver Training Collaboration (Internal / Strong Leadership Skills
External)
Conflict Management Build / Cultivate Business Self-starter and Team Focused
Relationships
High Performance Leader Coach / Mentor / Train Teams Sense of Humor
Positive Attitude and Flexible Known to “Gets-Things-Done” Dedicated to Employer / Client
Highest Levels of Honesty, Integrity, Ethics, Judgment and Maturity
618.281.6056 | 618.973.0168
bevtuggle@gmail.com | www.BeverlyTuggle.com
http://www.youtube.com/watch?v=wqZbuZmYWpQ (3:12 Video Resume)
Pr o f e s s i o n a l E m p l o y m e n t H i s t o r y
Project Manager/Analyst-Senior 1997 – 2009 EDS (PMD - Project Notes
Management Delivery organization) NOTE: EDS IS NOW HP ENTERPRISE SERVICES
Manage projects that meet strategic business goals and objectives for Fortune 500 clients
and EDS internal initiatives Reason for Leaving: Reduction-in-force across entire company
Candidate plans, directs and coordinates
activities of projects to ensure that goals or
Clients: Kellwood, Southwestern Bell, Granite City Steel (US Steel), Workforce objectives of projects are accomplished within
prescribed time frame and funding
parameters. May report to a director and may
Management System, Wellmark, Alliant Energy, General Motors, Earth have supervisors reporting to this position.
NOTE: ERI's findings based on Experience.
Reviews project proposal or plan to determine
Grains/Sara Lee, Solutia, Express Scripts, Cardinal Health, Marathon Oil and time frame, funding limitations, procedures
for accomplishing projects, staffing
U.S. Navy and Marine Corps. requirements, and allotment of available
resources to various phases of projects.
Establishes work plan and multi-disciplinary
staffing for each phase of project, and
Organization Title Roles / Responsibilities Years arranges for recruitment or assignment of
project personnel. In larger organizations may
Project Project Mgmt, PMO, QA SME, Incident, have the responsibility of managing project
Project Manager / supervisors/leaders assigned to specific
Management Change and Problem Management, Proj 2005 - 2009 projects? Candidate confers with project staff
Analyst-Senior to outline work plan and to assign duties,
responsibilities, and scope of authority.
Delivery Coordination, Trainer, Call Center Candidate may manage sub-contractors and
their workforce. Directs and coordinates
Application activities of project personnel to ensure
Proj Mgmt, Process Improvement(PPI), PMO, project progresses on schedule and within
Service Project Analyst-Senior 2002 - 2005 variation limits.
PIV Admin, QA SME, Trainer Environment to identify potential issues that
Delivery
may impact the quality of services, interfere
with the organization's ability to manage its
risks, and/or create opportunities to address
Application these issues more effectively. Interacts
Information Specialist- Proj Mgmt, Process Improvement(PPI), PMO, effectively with senior leadership to articulate
Service 2000 - 2002 issues and propose potential solutions.
Senior PIV Admin, QA SME, Trainer Researches potential solutions and helps
Delivery design and deliver projects that successfully
address the issues identified. Develops,
launches, drives, and tracks comprehensive
Application programs, and analyzes and measures the
Proj Mgmt, Applications Development, effectiveness of these programs. Candidate
Service Information Analyst 1997 - 2000 supports the program management processes
PMO/PPI, QA SME, Trainer of integration, scope, schedule, budget,
Delivery quality, resources, communication, risk, and
procurement. Candidate assists with project
initiation, estimation, planning, requirements
gathering, analysis and design, technical
reviews, integration, implementation,
Significant Accomplishments: operational turnover, and project closing.
Monitors project commitments, ensures
development and approval of planning
Achieved legally mandated date and PC-based solution requirement by documents, reviews technical requirements,
and determines resource allocations.
Recommends corrective actions, participates
replicating mainframe Long Distance Authorization functionality to a PC- in the formal project change control process,
and attends technical reviews. Tracks and
escalates action items, monitors project
based application, data conversion (ETL), established and managed call delivery and client satisfaction, and
communicates with all appropriate levels of
center support management including directors, general
managers, managers, subject matter experts,
and clients. Candidate acts as a consultant to
the department and division management,
Facilitated business process mapping for Contract Management function customers, and client organizations on specific
and strategic areas. Candidate prepares highly
complex and detailed analysis in support of
of two merging companies providing full functionality but eliminating major programs, projects, contracts, or
business unit and corporate goals. Candidate
provides data collection, analysis of data,
redundancy presentations and reporting, database
administration, project assessment, and
creation and maintenance of templates,
Established Check 21 Print Site by go-live date for enterprise wide forms, and processes. Develop and deliver
project presentations Assemble/build project
teams set project quality set performance
testing and implementation, managed the day-to-day print site operations standards ensure compliance to performance
standards create/maintain project master
plan monitor/report project financials
monitor/report project status Project
Jump-started the Oracle 8i to 10g upgrade project, developed project Manager, PMP, Project Management, Software
Development Manager, MS Project, SDLC,
Software Development Lifecycle, web-based
schedule, established project meetings with all stakeholders, coordinated software, budget, timeline, milestones, project
initiation, project scope, project charter,
project planning, MS Visio, Resource
testing Identification, Resource Allocation, Task
Definition, RUP, Agile, PMBOK, Waterfall,
Obtained client approval for server & application performance real-time Iterative, methodology
dashboard project by developing/presenting a comprehensive project
proposal
EDS experience continued on next page…
Beverly Tuggle, PMP Page | 2 of 6
618.281.6056 | 618.973.0168
bevtuggle@gmail.com | www.BeverlyTuggle.com
http://www.youtube.com/watch?v=wqZbuZmYWpQ (3:12 Video Resume)
EDS Work Experience (con’t)
Notes
Project Management Office (PMO) experience:
Established call center instance in Europe to meet client go-live date;
as part of the production support PMO, developed processes and
procedures, deployed tools and trained global organization on Incident,
Problem, Root Cause & Change Management
Supported 9 project managers for Legacy Network Shutdown program by
maintaining their project schedules, ensuring timely updates of the project
status, issues and risks, conducted weekly status reporting to EDS /client
management teams
Managed 3 large EDS enterprise projects for several internal
organizations:
o Orchestrated QA program turnaround by developing a robust Quality
Function program improving process maturity across the organization
o Deployed a new tool to replace expiring time-tracking tool to 5
organizations (created “quick reference guides” and delivered training
on tool use)
o Trained and deployed new proprietary process and project
management methodology to the organization (based on PMBOK and
CMMI level 5 compliant)
Project Manager / Development Manager 1973 – 1997 Venture Stores, Inc. Notes
Manage application development and production support projects that meet strategic
business goals and objectives NOTE: COMPANY IS NO LONGER IN BUSINESS
Applications Experience: Inventory, Merchandise Price Control, Financial, Purchase
Orders, Receiving, Distribution, Marketing, Point-of-Sale, Planogram, Store Operations.
Title Roles / Responsibilities Years
IT Development / Project Project management and team management for 1986 - 1997
Manager (Apps Dvlp / Prod Supt) applications development teams
Senior P/A Programmer Analyst with highest knowledge level for 1984 – 1986
programming and applications; mentor / train others
Lead P/A Programmer Analyst with strong knowledge level for 1979 – 1984
programming and applications; mentor / train others
Programmer/Analyst Programmer Analyst develop and maintain of assigned 1977 – 1979
programs
Programmer Trainee Perform assigned programming tasks 1977 – 1977
Program Librarian Provide support for the application developers by writing 1976 - 1977
code, developing JCL, running tests, promoting code to
production
Application Specialist Job setup for nightly execution, perform edit verification 1974 – 1986
and problem solving
Control Clerk Perform batching of data, filing of documents, resolve 1973 – 1974
stores’ missing data issues, distribute reports
Venture experience continued on next page……
Beverly Tuggle, PMP Page | 3 of 6
618.281.6056 | 618.973.0168
bevtuggle@gmail.com | www.BeverlyTuggle.com
http://www.youtube.com/watch?v=wqZbuZmYWpQ (3:12 Video Resume)
……Venture Stores, Inc Work Experience (con’t)
Significant Accomplishments: Notes
Perform program and project support activities
Lead Project Manager for company’s largest project ever, the Individual Program/Project Management Office (PMO) for
the application services client teams by driving
program and project management best
Store Pricing project. Standardized pricing throughout the enterprise (store practices, policies, procedures, and processes.
Track/report the project’s health-check/status
signage and shelves, Point-of-Sale and distribution centers. Coordinated / of projects and manage escalations. Ensure
that program and project management
interfaced across all IT Apps and Ops teams and all business function processes are applied consistently and
effectively across all assigned initiatives.
departments. Create and apply standardized project
management methodologies, including project
definition, planning, risk management, project
Managed “private-label” credit card program conversion, development and control and change management to ensure a
repeatable project delivery process.
Collaborate with senior management to
implementation. Project added revenue and retained customers establish program and project priorities and
ensure IT initiatives align with business goals
Automated capture of markdowns taken at POS for special circumstances and objectives. Create templates/tools for
project planning, delivery, management,
tracking, communication and key performance
(Lucky Customer, Valued Customer, Senior Discount, competitive shop) metrics. Monitor, track and report on the
status of process improvement program
against budget, timelines and scope for
Developed new functionality in Advertised Merchandise system to program/project teams, stakeholders and
leadership. Evaluates and mitigates overall
automatically create purchase orders for items that were to be “on-sale” to program risks. Forecast the potential impact of
program initiatives and enhancements. Create
ensure the items were in-stock during the advertised week. and improve the delivery and results of
programs/projects by developing
program/project management requirements
Modified application to allow individual stores to have items at different management and change management best
practices, processes, tools and techniques.
Lead, train and mentor service delivery
prices and in different statuses, allowing changes in demographics and teams.
seasons improving customer satisfaction and moving merchandise in and out
as needed
Designed, developed and implemented a system to automate the
markdown / clearance of aged merchandise ensuring it is cleared out to make
room in the stores for new merchandise improving merchandise flow
Modified the purchase order process to automatically redistribute the on-
order quantity for each store based on store sales to reduce store out-of-
stocks resulting in higher customer satisfaction
Significantly reduced time and resources required for store personnel to
perform store critical functions reducing store payroll costs, improving accuracy
and improved customer satisfaction
Increased accuracy by working with technical support team to design and
develop a “transmission control system” to ensure all activity transmitted to
and from distributed systems was applied in sequence and auto-alert failed
transmissions
Enhanced application processing and maintainability to reduce run-times
which extended the need to upgrade the mainframe processor
Pr o f e s s i o n a l C e r t i f i c a t i o n s
Project Management Professional (PMP) Notes
ITIL v3 Foundation
Project InVision – Certified Administrator
Microsoft Project 2010 (in-progress)
Beverly Tuggle, PMP Page | 4 of 6
618.281.6056 | 618.973.0168
bevtuggle@gmail.com | www.BeverlyTuggle.com
http://www.youtube.com/watch?v=wqZbuZmYWpQ (3:12 Video Resume)
Education
Washington University at St. Louis (CAIT-Center for the Application of Information Notes
Technology)
Certificate of Advance Studies – IT Service Management and Prevailing Technologies
Curriculum: ITIL v3, SharePoint, HTML, Oracle/SQL, Agile Requirements, Business Finance & Budget; Object
Oriented Analysis & Design, Intro to JAVA
Continuing Education: (1973 – 2010) Washington University at St Louis, various vendors
and internal company courses developed by EDS and Venture.
Curriculum included: Technical and professional courses for project management, resource management,
computer programming, technical skills, training/presentation delivery and personal development
Southwestern Illinois College Associates Degree – Computer Science & Computer
Programming
T o o l E x p e r i e n c e / Pr o f i c i e n c y
Notes
Beverly Tuggle, PMP Page | 5 of 6
618.281.6056 | 618.973.0168
bevtuggle@gmail.com | www.BeverlyTuggle.com
http://www.youtube.com/watch?v=wqZbuZmYWpQ (3:12 Video Resume)
Pr o f e s s i o n a l R e c o gn i t i o n
Performance Bonuses: (2008, 2007, 2006, 2004, 2003, 2002, 2000, 1999) – Notes
these bonuses were in addition to annual increases
Special Recognition: Igniting the EDS “Process Engine” in the New Millennium
Conference (2001) for submitting an idea of attending the conference sessions
virtually via video conference calls rather than in person allowing more people to
attend but not incur travel costs.
Customer Service Quality Award (1995) for day-to-day operational support of
Financial applications.
Executive Sales Support Awards (1993, 1991, 1986, 1983, 1978) for project
delivery of critical business directives that reduced operating expenses,
increased market share, increased customer satisfaction, provided greater
system flexibility and maintainability, increased productivity, reduced shortage
and improved accuracy.
YWCA Leadership Award (1988)
Affiliations
Project Management Institute [PMI] Notes
Project Management Institute [International Chapter]
Project Management Institute [St. Louis Chapter]
Project Management Office Special Interest Group [PMOSIG]
Microsoft Project User Group [MPUG]
Microsoft Project User Group [International Chapter]
Microsoft Project User Group [St. Louis Chapter]
CASA Volunteer – (Court Appointed Special Advocate)
…a voice in the courts for abused and neglected children
[in St. Clair and Monroe Counties of Illinois]
NOTE: Secret Security Clearance (obtained April 2005, currently inactive); also passed all previous substance abuse
and background checks for employment. Substance abuse and background check was required for my volunteer work
as a CASA (Court Appointed Special Advocate) a voice in the courts for abused and neglected children.
Beverly Tuggle, PMP Page | 6 of 6
