Performance Management for Higher Education by miu18724

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									Performance Management for
Higher Education

Karen Williams, Vice President, Product Marketing
Cognos Inc.
Cognos – The Leader in Business Intelligence

 $683M FY04 Revenue
 22,000+ Customers
  in 135+ countries
 80% of Fortune 1000
 3,000+ Channel Partners
 3,000+ Employees
North American Higher Education Customers

 Wake Forest University, Medical   Purdue
 Wilfred Laurier University        University of British
                                    Columbia
 York University
                                   University of Chicago
 Duke
                                   University of Guelph
 British Columbia Institute of
   Technology                      University of Minnesota
 DeVry University                  University of Texas
 Georgetown University             University of Toronto
 Harding University                University of Washington
 Penn State University             University of Waterloo
 Princeton                         University of Western Ontario
The Next Hard Problem…
What’s Your Decision-Making System?
                How are decisions made?
                Does your system help define how
                 decisions are made?
                Are you aligned?
                Does it provide visibility into key
                 business drivers?
                Does every manager know?
                Is it a high participation system?
                Is it operationalized?
Baseline: ERP Systems and the
Operational Cycle


                         ERP systems automate
                          operational cycles
                         Focused on transactions
                         Value:
                            Increased throughput
                            Lower cost per
                             transaction
                            Integration across
                             processes
The Management Cycle



                        Completely distinct
                         from operational
                         processes and systems

                        Inconsistently and
                         incompletely serviced
                         in organizations
Technology Challenges


                    Multiple applications &
                     datasources
                    Data quality and conformance
                    Leveraging existing
                     infrastructure and changing
                     standards
                    Distributed user base
                    Software’s maturity
Why Now?...The “Perfect Storm”



                Web
                Bandwidth
                Devices
                Standards
                Processing power
Evolution of Technology –
Corporate Performance Management


                                                 CORPORATE                    MANAGEMENT
                                                                               PROCESSES
                                                PERFORMANCE
 COMPETITIVE ADVANTAGE




                                                MANAGEMENT
                                                BUSINESS INTELLIGENCE
                         PLANNING & BUDGETING
                         REPORTING
                                                                              TRANSACTION
                                                            CRM SCM             PROCESSES
                                                 ERP

                          GL, AR, AP…


                                                                        WHOLE-COMPANY
                             FUNCTIONS              PROCESSES            MANAGEMENT
CPM: Linking Strategy to Execution
Visibility & Accountability


                        Gain visibility into operations,
                         processes and performance

                        Align people with objectives

                        Actively monitor, analyze
                         and report on timely,
                         reliable information

                        Make better informed decisions
Predictability


  Provide accurate guidance
   on future performance
  Collaborate in a coordinated, real-
   time planning process
  Respond to changing conditions
   with confidence
Students for Life



                       Higher Ed Intelligence


       Improve                                    Improve
   Student Lifecycle                             Financial
     Management                                 Performance


                 Improve               Improve
              Advancements          Organizational
               Management            Performance
                                                         Improve
Cognos Higher Ed Intelligence                        Student Lifecycle
                                                       Management



 Cognos helps improve recruiting and
  admissions
    Map recruiting and admissions against desired
     student population profile
    Focus recruiting
    Improve admissions performance
    Increase quality of graduating placements
                                                           Improve
                                                        Advancements
Cognos Higher Ed Intelligence                            Management



 Cognos helps improve advancements
  management
    Track and manage alumni information
    Understand where gifts come from, and where they
     will likely come from in future
    Assure endowments are used according to the
     conditions of gift
    Support business case for grant funding
                                                            Improve
Cognos Higher Ed Intelligence                              Financial
                                                          Performance



 Cognos helps improve financial performance
    Integrate planning, budget, and execution
    Tie budget to outcomes and results
    Deliver consistent environment from which to
     produce complex compliance and quarterly reporting
    Track and manage research funding
                                                             Improve
Cognos Higher Ed Intelligence                             Organizational
                                                           Performance


 Cognos helps improve organizational
  performance
    Obtain holistic view of organization
    Operate with one version of the truth
    Monitor and measure performance against goals
     established for success
    Deliver web portal for student, administration and
     teachers
                                                           Reducing
Higher Ed Customer Success                                   Risk


Customer Profile:
• University of Texas in Austin, with 16 Colleges & 21,000 faculty
  and staff, with 50,000 students

Business Challenge:
• Data rich, information starved
• Data not transparent, had to be interpreted

Cognos Solution:
• Web-based access to academic performance
  information aimed at Colleges (to start)
• Interactive analysis for executives
• Relational reports for administrative staff

Benefits Realized:
• Visibility into HR appointments
• Closer management of expendatures
• More detailed tracking of grants, pledges and gifts
University of Texas - HR Appointments Cube
University of Texas - Financial Activity Cube
University of Texas - Annual Research Report
University of Texas - Gifts and Pledges for
Capital Campaign
Success Criteria for CPM

              1. Important as ERP II
                 the more senior system driving ERP
                    evolution

              2. Cross functional, systemic
                 transforming whole organization

              3. Cross all time horizons
                 activities are baseline requirement, one
                    lens

              4. Enable high participation
                 Engage front line in consumption and
                   contribution

								
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