Multitype Database Licensing Program Electronic Resources Vendor Information Report General Business File Title of Database ASAP Vendor Gale Brief Description of the Database Contents and Features: General Business File ASAP contains…nearly 30M articles from over 3000 premier business reference, primary source and serial publishers – Gale, Thomson Financial, The Economist, The New York Times, Financial Times, PrimeMedia, VNU, and Centaur Publishing and more… on companies, industries, markets, trends, products, executives and business news, topics and events. Company Profiles – 200,000 company profiles from 2 premier Gale directories –Graham & Whiteside Major Companies of the World Series; Ward’s Business Directory of U.S. Private and Public Companies and Ward’s Business Directory of Private & Public Companies in Canada & Mexico. Global in coverage - 1/3 international and covering 90% private companies. News/Magazines – Over 3,000 full text sources going back to 1980. It is the largest trade and industry file available anywhere. Investment Reports – 150,000 premier company and industry research reports per year (current plus 3 yrs back) on publicly traded companies and all industry sectors from Thomson Financial. MDLP Committee comments on compliance with MDLP Policy: Content summary: Content subject areas, product types(journals, reference materials, newspapers) content types (citations, etc.) See Above Full-text content See Above Number of titles and how to access the list 4535 Titles. List is at http://www.gale.com/tlis/sb5014.xls. Reading levels General Business File is on the PowerSearch platform, which display and allows searching by Lexile reading level and ranges. Back Issue Range See Above Embargo Information See Above Canadian content coverage and depth General Business File contains 43 Canadian periodicals, and thousands of profiles of Canadian companies. Focus of Aboriginal content General Business File’s Canadian periodicals focus on Canadian industries and professions. Language – what other languages are used to present content and how much? General Business File content can be translated into 8 different languages. Media – what types of media are included in the product? Text, images, multimedia, audio files, etc. also including retrieval formats ie. HTML, PDF etc. General Business File content is available in both HTML and PDF formats. Functionality Summary URL open link Gale proposed products are both OpenURL Versions 0.1 and 1.0 Inbound and Outbound compliant. Direct linking to full text articles is supported for Inbound linking. The proposed databases are fully ANSI/NISO Z39.88 - 2004 The OpenURL Framework for Context-Sensitive Services compliant for both Inbound and Outbound linking. Gale periodical databases were made OpenURL 0.1 (SFX) compliant in 2001. Gale is an active voting member of NISO and actively participates in NISO working groups and committees. Each account can point to different link resolvers. OpenURL links may be customized to appear only if full text is not available and display as Text links or image icons. The Following Inbound OpenURL 1.0 provides direct access to a single article in Expanded Academic ASAP: http://find.galegroup.com/openurl/openurl?url_ver=Z39.88- 2004&url_ctx_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Actx&req_dat=info%3Asid%2Fgal e%3Augnid%3Agale&res_id=info%3Asid%2Fgale%3AEAIM&ctx_enc=info%3Aofi%3Aenc %3AUTF- 8&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.atitle=reason+to+be+hap py&rft.jtitle=u.+s.+news+%26+world+report&rft.issn=0041- 5537&rft.volume=140&rft.issue=13&rft.spage=41 The following OpenURL metadata is passed in the Inbound OpenURL: url_ver=Z39.88-2004 url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx req_dat=info:sid/gale:ugnid:gale res_id=info:sid/gale:EAIM ctx_enc=info:ofi:enc:UTF-8 rft_val_fmt=info:ofi/fmt:kev:mtx:journal rft.atitle=reason to be happy rft.jtitle=u. s. news & world report rft.issn=0041-5537 rft.volume=140 rft.issue=13 rft.spage=41 The following metadata identifies the Requester data: req_dat=info:sid/gale:ugnid:gale The “sid” Source Identifier identifies “gale” as the source of the Inbound OpenURL The “ugnid” refers to the Location ID of the requestor The following metadata identifies the Resource Identifier: res_id=info:sid/gale:EAIM The “sid” refers to “gale:EAIM” with “Gale as the Source and the database as Expanded Academic. Unique metadata identifying the article is as follows: rft.atitle=reason to be happy rft.jtitle=u. s. news & world report rft.issn=0041-5537 rft.volume=140 rft.issue=13 rft.spage=41 The following is an example of a Book item Inbound OpenURL: Book Item using Gale Virtual Reference Library (GVRL): http://find.galegroup.com/openurl/openurl?url_ver=Z39.88- 2004&url_ctx_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Actx&req_dat=info%3Asid%2Fgal e%3Augnid%3Agale&res_id=info%3Asid%2Fgale%3AGVRL&ctx_enc=info%3Aofi%3Aenc %3AUTF- 8&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.title=american+men+and+ women+of+science&rft.atitle=adelman,+steven+j&rft.volume=1&rft.spage=39&rft.date=200 5&rft.edition=22 url_ver=Z39.88-2004 url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx req_dat=info:sid/gale:ugnid:gale res_id=info:sid/gale:GVRL ctx_enc=info:ofi:enc:UTF-8 rft_val_fmt=info:ofi/fmt:kev:mtx:book rft.title=american men and women of science rft.atitle=adelman, steven j rft.volume=1 rft.spage=39 rft.date=2005 rft.edition=22 Product compliance documentation for OpenURL can be found on “gale.com” at the following URL: http://support.gale.com/article.asp?article=1225&p=10 Vendors currently interfacing with our OpenURL services includes but is not limited to: Auto-Graphics EBSCO Endeavor Ex Libris Innovative Interfaces Openly Informatics (OCLC) SerialsSolutions SirisDynix XML gateway Gale is a founding member of the NISO Metasearch Initiative and is actively developing NISO MXG (XML) compliance. Gale support documentation for the NISO MetaSearch Initiative with compliance documentation available at the following URL: http://support.gale.com/article.asp?article=1224&p=10 Search features (search history, mark list, MARC records,) Standard Gale features such as results lists; mark lists; help pages; list of sources; dictionary; InfoMarks®; search histories; and email capability. The database is accessible to Z39.50-compliant third party software applications, and citation formatting allows researches to have a choice of using citation standards (MLA, APA, Harvard or Z39.50 format). Gale provides MARC records for monographs, serials, and archival materials that are AACR2 compliant, following LC standards, and encoded according to current MARC21 formats. MARC records for the various formats (serials, monographs, etc) can be delivered as separate files. MARC files can be delivered as a consolidated file (by format) with a single entry for each bibliographic entity. Serials records are provided in accordance with The Library of Congress, Program for Cooperative Cataloging, Standing Committee on Automation reports and recommendations. MARC records are available for free downloading on Gale.com at: http://www.gale.com/marc_records/ Special request for customized MARC records are available upon request to: Elaine Ross Senior MARC Records Specialist Gale firstname.lastname@example.org 800.877.4253 extension 1044 Search capabilities (for young users, basic, advanced, etc) Basic search - for users with simple search skills: Keywords l limit search to book indices and words from headings Article/entry title – most specific, taking user directly to the best content Source – search words from the source title Advanced search – for librarians/advanced searchers with more refined skills: Full text – broadest search Keywords – limit search to book indices and words from headings Article/entry title – most specific, taking user directly to the best content Image captions – find images easily Source – search words from the source title ISBN Gale record number Limit options in advanced searching: Publication date Source – browse list within collection and select up to 10 Subject area – pick- list of subject areas; may select multiple area Audience – pick-list useful for public libraries and schools to target general audience or children’s content Export functions – save, print, email, html, pdf, etc. Citations and full text articles where available can be displayed on workstations, printed on attached and/or networked printers (as designated by the local institution), downloaded on local computer hard disks or onto floppy disks, and can be delivered via electronic mail to the user's personal email address. Graphical materials can be displayed in HTML format with ASCII Text with imbedded images and full page images can be displayed in PDF format using Adobe Acrobat Reader. Graphical materials can be downloaded and printed using the Web Browser print capabilities and download the item using the Web Browser File “Save as.” Command. Both reformatted printing pages and email ability are available. The InfoTrac Web interface provides end users with the capability to print, email and download citations and articles. Once articles are retrieved for viewing users have the option to “Print” (display article in full record format) for printing using the Web Browser printing capabilities or download the item using the Web Browser File “Save as.” command. Additionally, the complete article of each item can be emailed to a user’s email address. Users can also select to mark multiple records, which can be printed, downloaded and/or emailed with a single request. Gale allows for automatic citation generation in MLA, APA, and Z39.80 Plain Text format. Locations can specify their preferred default. Users can also export citations into tools such as EndNote, ProCite, RefWorks and Reference Manager. Records can be emailed, downloaded, or directly exported. Administrative functionality – can you give the customer administrative control and over which options? Is this control only to Provincial library or can individual institutions have optional control? Gale provides the ITConfig Web based administrative module that maintains local library account information including: Database Interface Back to Library link Configure five customizable links such as “Ask a Librarian” Default Search Screen Link to Local Holdings (up to 3 links) Link to ILL/Document Delivery Creation of customized subsets of Journals and eBooks OpenURL resolver configuration Reports delivery settings including email addresses User Interface preference settings and defaults E-alerts option Gale is expecting significant changes to the PowerSearch platform in 2007. These changes are outlined below: Spring/Summer Release: Visual Search available through Grokker (Gale will become exclusive provider of this service) Did You Mean functionality, with spelling and term suggestions Search within Results, Narrow by Subject Search alerts in PowerSearch, with RSS export capability Cleaned up user interface, with easier access to limiters (Expand/Limit options will be added to the left-hand sidebar) Better document display, with easier access to Persistent URLs and tools Improved “How-to-Cite” functionality Tab configuration and “All Results” tab Enhanced Subject Guide with topic groupings, as well as “limit by subject” Ask a librarian option Gale provides the ITConfig Web based administrative module that maintains local library account information including: Database Interface Back to Library link Configure five customizable links such as “Ask a Librarian” Default Search Screen Link to Local Holdings (up to 3 links) Link to ILL/Document Delivery Creation of customized subsets of Journals and eBooks OpenURL resolver configuration Reports delivery settings including email addresses User Interface preference settings and defaults Technical Summary Technical support summary – type, response time, troubleshooting process, contact, options, etc. Telephone support is available to your staff 24 hours per day, 7 days per week. Ninety percent of all calls are answered within 20 seconds with an average speed of answer within 20 seconds. Ninety eight percent of calls are responded to within one hour. Customer Content Support In addition to on-site and telephone training, Gale also provides Customer Content Support. This group is responsible for taking inbound phone calls and e-mail from customers who need assistance using Gale databases. Consultations include specific search strategies and tips for maximizing use of those databases. Remote patron access Authentication methods acceptable for accessing Gale products and services The following lists includes Gale known authentication mechanisms which we consider acceptable (plausible) to ensure that only authorized users gain access to licensed products and services. Athens Cookies IP Filtering Kerberos LDAP (Lightweight Directory Access Protocol) NCIP (NISO Circulation Interchange Protocol) OASIS SAML 2.0 (Security Assertion Markup Language) Proxy Servers Referring URL Shibboleth SIP/SIP2 (Standard Interchange Protocol) Username/Password X.509 Authentication Certificates Gale’s preferred methods for authentication include IP Filtering with proxy server, Referring URL, and username/password authentication. In addition to supporting these authentication methods Gale has been providing Remote Patron Authentication Services for our customers since 1996. Gale Remote Patron Authentication Service (RPAS) utilizes CGI scripts written in PERL. The CGI scripts are housed on a Gale Web accessible server. This method can utilize the following: Library card number look up Username/password lookup Password look up OPAC/Institution patron file look up Barcode pattern analysis and/or look up Driver License or State ID look up Gale is certified as a compliant vendor with the Remote Patron Authentication product from all OPAC and Integrated Library system vendors. IP authentication access Access to the proposed databases is through the Internet and authorized using a tiered level authentication scheme. Authentication is primarily via IP address. Authorized IP domain addresses and/or IP address ranges are stored on the Gale Server and can identify valid "host" machines for database access. This applies to web-based access, Federated Search access, and Z39.50 Clients. Libraries normally provide IP address ranges to the Gale to initiate database access. IP Authentication includes the capability for service denial to specific IP addresses within a Class C or Class B address range. If a “proxy server” is used to act as an intermediary (i.e. the IP address Web Server sees as a Library IP address), access would be allowed. Libraries using proxy servers must authenticate patrons before allowing access to InfoTrac. Libraries wishing to use “Generic Access URL’s” may have their specific IP addresses tied directly to their Locations providing both authentication and authorization for direct library access. Usage Statistics Vendor supplies statistics on individual products as an aggregate, by sector, by partner, Counter compliance of statistics Statistic harvesting options Access to statistics Format of statistics Gale has participated in the development and implementation of standards-based usage-data collection since the mid 1990’s. We have actively participated on the “Network Performance Measures Task Force” sponsored out of School of Information Studies, Florida State University, Information Use Management and Policy Institute and operated by Charles McClure. Gale is committed to providing usage reports and statistics in conformance to both national (NISO) and International (ICOLC and Project COUNTER) guidelines and standards. Gale recently completed the COUNTER2 upgrade project and submitted our reports to Project Counter for certification and auditing. Part of this project is the provision of COUNTER usage reports in the SUSHI XML standard format. Gale recommends the following usage data be used in assessment of the services provided: Logins/sessions Connect time Time of day Searches Retrievals/Views Full text units delivered Remote vs. in-Library use Journal/eBook citation retrieved Turnaways Gale usage reports contain data on usage by library, by consortia, by library type, by database title, by title within each library, by method of access, plus much more. The standard report lists each database subscribed to by the consortium and/or institution receiving InfoTrac Web services. The reports show the number of Searches, Sessions, On- Screen Views, Retrievals (e.g., local printing, email, PDF download) and turnaways. The summary report includes data on remote access as well as internal access. Usage Reports are available electronically on a Web accessible administrative site for viewing, emailing and downloading. Monthly reports are emailed by the 10 of the succeeding month to up to 10 individual email addresses defined by the Agency, Regional, and individual libraries. In addition to the standard delivery methods, Gale will customize and provide any special reporting needs and formats. Gale Usage reports are available for the current year and three prior years. COUNTER reports are available for the two previous calendar years.