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					                    Multitype Database Licensing Program
               Electronic Resources Vendor Information Report

                             General Business File
Title of Database            ASAP                                  Vendor   Gale

Brief Description of the Database Contents and Features:

General Business File ASAP contains…nearly 30M articles from over 3000 premier business
reference, primary source and serial publishers – Gale, Thomson Financial, The Economist, The
New York Times, Financial Times, PrimeMedia, VNU, and Centaur Publishing and more… on
companies, industries, markets, trends, products, executives and business news, topics and
 Company Profiles – 200,000 company profiles from 2 premier Gale directories –Graham &
    Whiteside Major Companies of the World Series; Ward’s Business Directory of U.S. Private
    and Public Companies and Ward’s Business Directory of Private & Public Companies in
    Canada & Mexico. Global in coverage - 1/3 international and covering 90% private
 News/Magazines – Over 3,000 full text sources going back to 1980. It is the largest trade
    and industry file available anywhere.
 Investment Reports – 150,000 premier company and industry research reports per year
    (current plus 3 yrs back) on publicly traded companies and all industry sectors from Thomson

MDLP Committee comments on compliance with MDLP Policy:

Content summary:
Content subject areas, product types(journals, reference materials,
    newspapers) content types (citations, etc.)
   See Above

Full-text content
   See Above

Number of titles and how to access the list
   4535 Titles. List is at

Reading levels
   General Business File is on the PowerSearch platform, which display and allows searching
    by Lexile reading level and ranges.

Back Issue Range
   See Above

Embargo Information
   See Above

Canadian content coverage and depth
       General Business File contains 43 Canadian periodicals, and thousands of profiles of
        Canadian companies.

Focus of Aboriginal content
 General Business File’s Canadian periodicals focus on Canadian industries and professions.

Language – what other languages are used to present content and how
       General Business File content can be translated into 8 different languages.

Media – what types of media are included in the product? Text, images,
multimedia, audio files, etc. also including retrieval formats ie. HTML, PDF
 General Business File content is available in both HTML and PDF formats.

Functionality Summary
URL open link
         Gale proposed products are both OpenURL Versions 0.1 and 1.0 Inbound and Outbound
          compliant. Direct linking to full text articles is supported for Inbound linking.

          The proposed databases are fully ANSI/NISO Z39.88 - 2004 The OpenURL Framework for
          Context-Sensitive Services compliant for both Inbound and Outbound linking. Gale
          periodical databases were made OpenURL 0.1 (SFX) compliant in 2001. Gale is an active
          voting member of NISO and actively participates in NISO working groups and committees.

          Each account can point to different link resolvers. OpenURL links may be customized to
          appear only if full text is not available and display as Text links or image icons.

          The Following Inbound OpenURL 1.0 provides direct access to a single article in Expanded
          Academic ASAP:


          The following OpenURL metadata is passed in the Inbound OpenURL:

          rft.atitle=reason to be happy
          rft.jtitle=u. s. news & world report
The following metadata identifies the Requester data:

The “sid” Source Identifier identifies “gale” as the source of the Inbound OpenURL
The “ugnid” refers to the Location ID of the requestor
The following metadata identifies the Resource Identifier:
The “sid” refers to “gale:EAIM” with “Gale as the Source and the database as Expanded
Unique metadata identifying the article is as follows:
rft.atitle=reason to be happy
rft.jtitle=u. s. news & world report

The following is an example of a Book item Inbound OpenURL:

Book Item using Gale Virtual Reference Library (GVRL):

rft.title=american men and women of science
rft.atitle=adelman, steven j

Product compliance documentation for OpenURL can be found on “” at the
following URL:

Vendors currently interfacing with our OpenURL services includes but is not limited to:

Ex Libris
Innovative Interfaces
Openly Informatics (OCLC)

XML gateway
         Gale is a founding member of the NISO Metasearch Initiative and is actively developing
          NISO MXG (XML) compliance.

          Gale support documentation for the NISO MetaSearch Initiative with compliance
          documentation available at the following URL:

Search features (search history, mark list, MARC records,)
         Standard Gale features such as results lists; mark lists; help pages; list of sources;
          dictionary; InfoMarks®; search histories; and email capability. The database is accessible
          to Z39.50-compliant third party software applications, and citation formatting allows
          researches to have a choice of using citation standards (MLA, APA, Harvard or Z39.50

          Gale provides MARC records for monographs, serials, and archival materials that are
          AACR2 compliant, following LC standards, and encoded according to current MARC21
          formats. MARC records for the various formats (serials, monographs, etc) can be delivered
          as separate files. MARC files can be delivered as a consolidated file (by format) with a
          single entry for each bibliographic entity.

          Serials records are provided in accordance with The Library of Congress, Program for
          Cooperative Cataloging, Standing Committee on Automation reports and

          MARC records are available for free downloading on at:


            Special request for customized MARC records are available upon request to:
            Elaine Ross
            Senior MARC Records Specialist
            800.877.4253 extension 1044

Search capabilities (for young users, basic, advanced, etc)
       Basic search - for users with simple search skills:
                 Keywords l limit search to book indices and words from headings
                 Article/entry title – most specific, taking user directly to the best content
                 Source – search words from the source title
       Advanced search – for librarians/advanced searchers with more refined skills:
                 Full text – broadest search
                 Keywords – limit search to book indices and words from headings
                 Article/entry title – most specific, taking user directly to the best content
                 Image captions – find images easily
                 Source – search words from the source title
                 ISBN
                 Gale record number
       Limit options in advanced searching:
                   Publication date
                   Source – browse list within collection and select up to 10
                   Subject area – pick- list of subject areas; may select multiple area
    Audience – pick-list useful for public libraries and schools to target general audience or
    children’s content

Export functions – save, print, email, html, pdf, etc.
   Citations and full text articles where available can be displayed on workstations, printed on
    attached and/or networked printers (as designated by the local institution), downloaded on
    local computer hard disks or onto floppy disks, and can be delivered via electronic mail to the
    user's personal email address.

    Graphical materials can be displayed in HTML format with ASCII Text with imbedded images
    and full page images can be displayed in PDF format using Adobe Acrobat Reader.
    Graphical materials can be downloaded and printed using the Web Browser print capabilities
    and download the item using the Web Browser File “Save as.” Command. Both reformatted
    printing pages and email ability are available. The InfoTrac Web interface provides end users
    with the capability to print, email and download citations and articles. Once articles are
    retrieved for viewing users have the option to “Print” (display article in full record format) for
    printing using the Web Browser printing capabilities or download the item using the Web
    Browser File “Save as.” command. Additionally, the complete article of each item can be
    emailed to a user’s email address. Users can also select to mark multiple records, which can
    be printed, downloaded and/or emailed with a single request.

    Gale allows for automatic citation generation in MLA, APA, and Z39.80 Plain Text format.
    Locations can specify their preferred default. Users can also export citations into tools such
    as EndNote, ProCite, RefWorks and Reference Manager. Records can be emailed,
    downloaded, or directly exported.

Administrative functionality – can you give the customer administrative
control and over which options? Is this control only to Provincial library or
can individual institutions have optional control?
   Gale provides the ITConfig Web based administrative module that maintains local library
    account information including:

                 Database Interface
                 Back to Library link
                 Configure five customizable links such as “Ask a Librarian”
                 Default Search Screen
                 Link to Local Holdings (up to 3 links)
                 Link to ILL/Document Delivery
                 Creation of customized subsets of Journals and eBooks
                 OpenURL resolver configuration
                 Reports delivery settings including email addresses
                 User Interface preference settings and defaults

E-alerts option
   Gale is expecting significant changes to the PowerSearch platform in 2007. These changes
    are outlined below:

       Spring/Summer Release:
          Visual Search available through Grokker (Gale will become exclusive provider of
              this service)
                 Did You Mean functionality, with spelling and term suggestions
                 Search within Results, Narrow by Subject
                 Search alerts in PowerSearch, with RSS export capability
                 Cleaned up user interface, with easier access to limiters (Expand/Limit options will
                  be added to the left-hand sidebar)
                 Better document display, with easier access to Persistent URLs and tools
                 Improved “How-to-Cite” functionality
                 Tab configuration and “All Results” tab
                 Enhanced Subject Guide with topic groupings, as well as “limit by subject”

Ask a librarian option
   Gale provides the ITConfig Web based administrative module that maintains local library
    account information including:

                 Database Interface
                 Back to Library link
                 Configure five customizable links such as “Ask a Librarian”
                 Default Search Screen
                 Link to Local Holdings (up to 3 links)
                 Link to ILL/Document Delivery
                 Creation of customized subsets of Journals and eBooks
                 OpenURL resolver configuration
                 Reports delivery settings including email addresses
                 User Interface preference settings and defaults

Technical Summary

Technical support summary – type, response time, troubleshooting process,
    contact, options, etc.
   Telephone support is available to your staff 24 hours per day, 7 days per week.
    Ninety percent of all calls are answered within 20 seconds with an average speed of answer
    within 20 seconds. Ninety eight percent of calls are responded to within one hour.
    Customer Content Support
    In addition to on-site and telephone training, Gale also provides Customer Content Support.
    This group is responsible for taking inbound phone calls and e-mail from customers who
    need assistance using Gale databases. Consultations include specific search strategies and
    tips for maximizing use of those databases.

Remote patron access
   Authentication methods acceptable for accessing Gale products and services
    The following lists includes Gale known authentication mechanisms which we consider
    acceptable (plausible) to ensure that only authorized users gain access to licensed products
    and services.

                   Athens
                   Cookies
                   IP Filtering
                   Kerberos
                   LDAP (Lightweight Directory Access Protocol)
                   NCIP (NISO Circulation Interchange Protocol)
                   OASIS SAML 2.0 (Security Assertion Markup Language)
                  Proxy Servers
                  Referring URL
                  Shibboleth
                  SIP/SIP2 (Standard Interchange Protocol)
                  Username/Password
                  X.509 Authentication Certificates

    Gale’s preferred methods for authentication include IP Filtering with proxy server, Referring
    URL, and username/password authentication.

    In addition to supporting these authentication methods Gale has been providing Remote
    Patron Authentication Services for our customers since 1996.

    Gale Remote Patron Authentication Service (RPAS) utilizes CGI scripts written in PERL. The
    CGI scripts are housed on a Gale Web accessible server. This method can utilize the

                 Library card number look up
                 Username/password lookup
                 Password look up
                 OPAC/Institution patron file look up
                 Barcode pattern analysis and/or look up
                 Driver License or State ID look up

    Gale is certified as a compliant vendor with the Remote Patron Authentication product from
    all OPAC and Integrated Library system vendors.

IP authentication access
   Access to the proposed databases is through the Internet and authorized using a tiered level
    authentication scheme. Authentication is primarily via IP address. Authorized IP domain
    addresses and/or IP address ranges are stored on the Gale Server and can identify valid
    "host" machines for database access. This applies to web-based access, Federated Search
    access, and Z39.50 Clients. Libraries normally provide IP address ranges to the Gale to
    initiate database access. IP Authentication includes the capability for service denial to
    specific IP addresses within a Class C or Class B address range. If a “proxy server” is used
    to act as an intermediary (i.e. the IP address Web Server sees as a Library IP address),
    access would be allowed. Libraries using proxy servers must authenticate patrons before
    allowing access to InfoTrac.

    Libraries wishing to use “Generic Access URL’s” may have their specific IP addresses tied
    directly to their Locations providing both authentication and authorization for direct library

Usage Statistics
Vendor supplies statistics on individual products as an aggregate, by sector,
by partner,
Counter compliance of statistics
Statistic harvesting options
Access to statistics
Format of statistics
   Gale has participated in the development and implementation of standards-based usage-data
    collection since the mid 1990’s. We have actively participated on the “Network Performance
    Measures Task Force” sponsored out of School of Information Studies, Florida State
University, Information Use Management and Policy Institute and operated by Charles

Gale is committed to providing usage reports and statistics in conformance to both national
(NISO) and International (ICOLC and Project COUNTER) guidelines and standards. Gale
recently completed the COUNTER2 upgrade project and submitted our reports to Project
Counter for certification and auditing. Part of this project is the provision of COUNTER usage
reports in the SUSHI XML standard format.

Gale recommends the following usage data be used in assessment of the services provided:
           Logins/sessions
           Connect time
           Time of day
           Searches
           Retrievals/Views
           Full text units delivered
           Remote vs. in-Library use
           Journal/eBook citation retrieved
           Turnaways

Gale usage reports contain data on usage by library, by consortia, by library type, by
database title, by title within each library, by method of access, plus much more.

The standard report lists each database subscribed to by the consortium and/or institution
receiving InfoTrac Web services. The reports show the number of Searches, Sessions, On-
Screen Views, Retrievals (e.g., local printing, email, PDF download) and turnaways. The
summary report includes data on remote access as well as internal access.

Usage Reports are available electronically on a Web accessible administrative site for
viewing, emailing and downloading. Monthly reports are emailed by the 10 of the succeeding
month to up to 10 individual email addresses defined by the Agency, Regional, and individual
libraries. In addition to the standard delivery methods, Gale will customize and provide any
special reporting needs and formats.

Gale Usage reports are available for the current year and three prior years. COUNTER
reports are available for the two previous calendar years.

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