How to Work around a PPPoE authentication failure affecting VPN routers with the help of the SS6300 #1- Physical installation: Connect network cable from LAN/WAN port of SS6300 to WAN/Internet port of VPN router. Connect all PCs to VPN router and/or Switch. #2- Configure VPN router: Select “Static IP” as connection type. Enter 192.168.2.2 as IP address. Enter 255.255.255.0 as subnet mask. Enter 192.168.2.1 as gateway. Enter 192.168.2.1 as DNS server addresses. Save settings. P.S. If the VPN router’s range is 192.168.2.x, change it (e.g. 192.168.1.x). #3- Configure SS6300: By configuring VPN router first, we can now access the SS6300 even if we’re physically connected to the VPN router. Click on English or French. Select default option and click on “Next”. Enter U/N & P/W and click on “Next”. If you then get an error message, click on “return to configuration” and then click on “Skip”. Select “No- I will do this later” and click on “Next”. Enter a password for your SS6300 (leaving “admin” as the U/N) and click on “Next”. Click on “Next”. Click on “Finish”. The SS6300 will now restart (you see the 45-second countdown). After the countdown, you should be connected and able to browse. Click on “Advanced”. Click on “Business Internet High Speed Connection”. Click on “PPPoE 0/35. Select “Auto-Connect on Disconnect” and click on “Save Settings”. Click on “Business Internet High Speed Connection”. Click on “Disconnect”. Once disconnected, click on “Connect”. Once connected, click on “Advanced”. Click on “Applications”. Click on “DMZ”. Select “Enable DMZ with this host IP address:” and enter 192.168.2.2 (or the Client Router WAN IP address). Select “Make Settings Permanent” and click on “Apply”.
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