of your GP etc. You may be asked to confirm If you would like information in another language
this information more often as we need to or format, please ask us on 01865 857734
ensure that none of our letters go astray. Your
understanding will be appreciated. Arabic
What do I need to do?
These changes might seem complicated, but all
you have to do is: 01865 857734
• Let us know as soon as possible if you cannot Cantonese
attend an appointment.
Telephone: 0845 330 8888 01865 857734
• If you do miss an appointment, let us know
within 7 days. 01865 857734
Telephone: 0845 330 8888 Hindi
• If you don’t let us know and you receive a 01865 857734
letter from us, you will need to tell your GP if
you still require an appointment. Polish
If you have any questions about the changes Somali
described in this leaflet, please talk to our
Patient Advice & Liaison Service on 01865 857734 appointment –
01865 221473 or firstname.lastname@example.org
or cancel it
about your outpatient
Telephone cancellation service:
OMI ref: 47463(2)
0845 330 8888
Staff at the Oxford Radcliffe Hospitals have Changes we are making in the clinic. Provided there is no urgent
been working hard to improve the way that our medical reason for you to be given another
outpatient departments are run and organised. We’re making some changes to reduce the
appointment, a letter will be sent to you and
We need to be more efficient, and we want to impact and cost of missed appointments.
your GP explaining that you have missed your
make improvements for you, the patient. Currently, most patients who do not turn up appointment. Your GP can then re-refer you
for their appointment are contacted by us to if necessary.
How you can help us arrange another appointment. This will no
If the consultant feels it is important for you
Unfortunately many patients fail to attend their longer happen automatically.
outpatient appointment - without cancelling to attend the clinic, you will be sent another
appointment. If you miss the appointment
beforehand. Missing an appointment could mean
missing out on important medical treatment. It
How the new system will work for a second time, you will automatically be
also leads to a huge waste of the valuable time 1) New patients / patients with a first discharged from the clinic. A letter will be
of our staff and a huge waste of money. appointment at a clinic sent to you and your GP, who can re-refer
you if necessary.
The cost of each missed appointment is between • If you do not attend your appointment
£10 and £15. Around one in twelve patients without cancelling beforehand, you will
– that’s 37,000 people a year – do not turn up have 7 days to contact us to arrange a new New telephone cancellation
for their outpatient appointment. This adds up appointment. service
to half a million pounds wasted. This is the same
• If you do not contact us within 7 days, you Our new telephone cancellation service will be
and your GP will be sent a letter explaining available 24 hours a day, 7 days a week. If you
• 15 nurses or therapists let us know as soon as possible that you’re not
that you have missed your appointment.
• Nearly 3,000 MRI scans attending, we can arrange another appointment
• 40 patient clinics • If you still require an outpatient for you. If you get through to an answer phone,
appointment, you will then need to ask your please do leave a message
We know that sometimes there are good
GP to re-refer you back to the hospital.
reasons why people don’t turn up for their The telephone number to call is:
appointments. But national data shows that up This will not apply to you if you have an
to 40% of all missed appointments are due to urgent appointment, such as referral from 0845 330 8888
patients simply forgetting. Many patients also your GP for suspected cancer. Maternity
fail to attend because they no longer require an cases will be offered one further appointment. Success in other Hospital Trusts
appointment - but have not let us know.
This approach has already been adopted by many
Please let us know as soon as possible if 2) Follow-up appointments other NHS hospitals in England. All of them have
you cannot attend or no longer want your The procedure will be slightly different if you found that it has led to significant improvements
appointment. Your slot can then be given to are attending for a follow-up appointment – in attendance at outpatient appointments.
another patient and you can be offered an
i.e. if you have previously attended at least
alternative appointment if you want one.
one appointment in the clinic. Accuracy of patient details
Call us on: 0845 330 8888 Because of these changes, it’s even more
If you do not attend a follow-up appointment,
24 hrs a day, 7 days a week. If you get through to an your notes will be reviewed by a consultant important that we have your correct personal
answer phone, please do leave a message. details – i.e. your address, date of birth, name