Initial Claim Filing Guidance
Requirements for eligibility:
• Sufficient earnings in base period;
• Out of work through no fault of your own;
• Able, available, and actively seeking full-
– Claimants must make 3 work searches
– Claimants must register with Indiana Career
Connect (ICC), the online job search site
Factors affecting benefit amount:
• Deductible income – vacation & holiday
pay, remuneration for services, etc.
• Federal Tax Withholding (optional)
1) File new claim or reopen existing claim:
New claim – If a claimant does not have a current UI claim, or
if the last UI claim was filed over 1 year ago – no option to
reopen the claim.
Reopen claim – If a claimant has a current UI claim (filed less
than one year ago) on which maximum benefit amount has not
already been received – an option will be provided to reopen
2) File weekly vouchers:
– Claimants must complete a voucher for each week that they
– Claimants must certify that they are able, available, and
actively seeking full time work, and that they have completed a
– Vouchers can be filed online or by mail. Encourage everyone
to complete the online vouchers. Online filing results in the
Registering with uplink
• Before filing a claim, claimants need to
register with uplink.
• Help is available by clicking on the blue
words while filing to get more detailed
• The following slides provide an example of
what claimants will see when registering.
Initial Filing Process
• Once registered, claimants need to
answer a series of questions in order
to file a claim.
• The answers provided will determine
what type of claim will be established
as well as the claimant’s benefit
The Separating Employer
• After answering a series of initial questions the
claimant will be asked for the separating
• If the most recent employer is listed, select it and
• If the most recent employer is not listed either
search for it or add it using the buttons at the
• If there are questions about the who the correct
separating employer is, look at a recent pay
10 Minute Break
• Deductible Income is income that a
claimant receives that offsets their
maximum benefit amount for some period
• Examples of Deductible Income include
pension income, sick pay, vacation pay,
and wages earned.
• Claimants have the option to edit information
before completing the filing process.
• Once the information has been confirmed, it is
not possible to “go back” to modify answers.
• It is critically important that claimants thoroughly
review the information that they have input.
Incorrect information may delay payment of
benefits or render them ineligible to receive
• At this point, the basic regular claim is filed.
• If additional information is needed regarding a
claim, claimants will be asked to provide it
• It is very important that requests for addition
information be done – this helps the Department
resolve any issues on the claim and allow for
more prompt payment of benefits
• NOTE: The following screens are typical ones
encountered during the filing process; however,
depending on each individual’s situation, some
screens may differ. All requests for information
should be done as completely as possible.
• Claimants will be presented with a summary of
their answers so they may review them. It is
very important that all information is correct.
• The system does provide an option to print the
• A message will be received that confirms that
the claim was filed. Be sure to have claimants
follow the job match link to sign up for work if
they are not being recalled by their employer.
Indiana Career Connect
• A link has been added to the claimant’s
home page under “Smart Links” that will
take them to our job matching service.
• Here claimants can provide their work
skills and other information that will help
us match them with suitable employment.
Filing a Weekly Claim
• Claimants will need to file a weekly claim
beginning each Sunday for the previous
• This process is also frequently referred to
as “filing a weekly voucher”.
• The claimant should input:
– Where they searched for work
– Any income they received for the week
– Whether they were able, available and
actively seeking work for the week
Able, Available & Actively Seeking
• Claimants must certify each week that
they were able and available for work
• This means that the claimant must be able
to apply for work, available to accept a job
if one is offered, and actively seeking work
each week (minimum of looking for work
with 3 employers each week)
• When filing vouchers, the claimant may be
asked to provide additional information
regarding something that was reported.
• It’s important that any additional questions
be answered as completely as possible.
• Generally expect an initial claim filing
(including setting up a login) to take 30-45
minutes. Weekly vouchers should take
approximately 5 minutes to complete.
• Claimants should utilize the tutorial to get help
and gain better understanding of the process.
• Everyone should register for Indiana Career
• The handout information sheet may assist in
answering some basic questions that most folks
• Encourage claimants to do everything online –
this speeds up the process and ensures quick
attention to their claims
• Most people will want to file on Sunday (which
allows them to be paid on Monday in most
• If volunteer organizations have questions,
please contact Valerie Kroeger at 317-234-4026.
Claimants should not be given Valerie’s contact
information. Valerie will ensure that questions
get routed to the correct person in the
Department to get answered.
• Claimants with questions regarding their
claim should be referred to the call center.
That number is 800-891-6499