Celebrating 91 years of community service

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Celebrating 91 years of community service
    CONTENTS                                                                                                                   FROM THE CHAIRMAN
                                                                                                                               YOORALLA’S NEW STRATEGIC PLAN
    THE YOORALLA STORY                                                    PG 2
    FROM THE CHAIRMAN                                                     PG 3
                                                                                                                                                       2009 was a year of many changes for Yooralla. With a new CEO at the helm the
    FROM THE CEO                                                          PG 3                                                                         Board and Executive Team worked on Yooralla’s next four year strategic plan, and
    THROUGH THE LENS:                                                     PG 4                                                                         produced new vision, mission and value statements for the organisation. The
    A PHOTOGRAPHIC ESSAY OF YOORALLA                                                                                                                   consultations with clients, staff, the disability sector and government were rich and
                                                                                                                                                       have resulted in five strategic priorities to focus on over the next four years.
    YOORALLA’S STRATEGIC PLAN                                             PG 6
    NATIONAL DISABILITY INSURANCE SCHEME                                  PG 7                                                                         Yooralla’s vision, mission, values and strategic priorities have been updated to be
                                                                                                                                                       aspirational, whilst also being measurable, attainable, timely and based on shared
    YEAR IN REVIEW                                                        PG 8                                                                         values.
    INTRODUCING...NIAMH SCALLY                                            PG 10
                                                                                                                               One of the challenges for the future is to build community and government support for a national disability
    INTRODUCING...ANOO BHOPTI                                             PG 11                                                insurance scheme, whereby all people in Australia who are born with or acquire a disability, would receive
    FINANCIAL REPORT                                                      PG 12                                                appropriate levels of care and support, based on their needs. It would enable Yooralla’s new vision: ‘A fair
                                                                                                                               go for all people with disabilities’ to become a reality. Yooralla will therefore continue to take a leading role
    DIRECTORS’ REPORT                                                     PG 14
                                                                                                                               in support of this transformational idea and it is very encouraging that the momentum in support of this
    CORPORATE GOVERNANCE                                                  PG 16                                                idea is building steadily.
    CELEBRATING 91 YEARS OF COMMUNITY SERVICE                             PG 20
                                                                                                                               I am privileged to work with a skilled and dedicated Board to govern Yooralla’s work, and I thank them for
    NOTES                                                                 PG 28                                                their dedication. Further details on Yooralla’s corporate governance and audited financial accounts are
    DIRECTORS’ DECLARATION                                                PG 41                                                contained in this report.
    AUDITOR’S REPORT                                                      PG 42

2                                                                                                                              Bruce Bonyhady                                                                                                        3
    THE YOORALLA STORY                                                                                                         Chairman

    In 1918, Evangeline Ireland (Sister Faith) found a severely    Yooralla helps around 30,000 Victorians with disabilities
    disabled child languishing under a chicken coop, left          every year, many on a daily basis.                          FROM THE CEO
    to fend for herself while her parents worked. Like many
    parents of the time, they had no access to welfare or any      Yooralla offers pre-school, school-aged and adult
    of the support services that we take for granted today.        therapy services including nursing, speech pathology,
                                                                                                                                                       A step closer to the moon (Michelle from Melton).
                                                                   occupational therapy and education therapy.
    Miss Ireland was so distressed that she established a free                                                                                         It is now twelve months since I was appointed CEO of Yooralla. And what a year it
    kindergarten in inner-suburban Melbourne for children          The Service also provides opportunities for people with
                                                                                                                                                       was! We have attempted to describe some of the achievements in the pages of this
    with disabilities. The kindergarten was named ‘Yooralla’ -     a disability to access residential accommodation, in-
                                                                                                                                                       report, and I invite you to follow the journey with us here.
    an Aboriginal word meaning “place of love”.                    and out-of-home respite, attendant care or alternative
                                                                   care for children with a disability, equipment, advocacy,                              Yooralla provides services to thousands of people in Victoria and I visited almost every
    Because of Miss Ireland’s determination and vision, many       employment and recreation services.                                                    service centre this year. The visits provided me with terrific insight into the unique
    thousands of children and adults with disabilities and their                                                                                          goals, wants and aspirations people with disabilities have. Site visits inspire me.
    carers have since received valuable therapy, training and      Yooralla’s success is driven by a remarkably diverse
                                                                                                                                                          Recently I was in Melton where a staff member described the experience of seeing
    support.                                                       community of professional and support staff and
                                                                                                                               clients gain new skills and confidence in life as being ‘a step closer to the moon’. An appropriate comment, as
                                                                   volunteers, dedicated to empowering people to achieve
                                                                                                                               it is 40 years this year since the first moon landing!
    Yooralla is one of Victoria’s oldest, largest and most         their potential.
    trusted non-profit community service providers. It assists                                                                  I would like to say thank you to Bryan Woodford for growing such a fine and dedicated organisation. I would
    people who live with a disability acquired from birth, and     Dame Elisabeth Murdoch AC, DBE a long-standing
                                                                                                                               also like to thank two long standing members of the Executive, Marsha Sheridan (deputy CEO) and Noel
    an increasing number whose disability is the result of road    supporter of Yooralla and Patron of the Yooralla Media
                                                                                                                               Bryant (General Manager Corporate Services) who we farewelled this year. I acknowledge the valuable
    or recreational accidents, drug or alcohol abuse, illness or   Awards, said that “change will only come about through
                                                                                                                               contributions made by Bryan, Marsha and Noel to the growth and development of Yooralla over the years.
    ageing. It supports them with everyday things like eating,     affirmative action.”
                                                                                                                               I also want to thank all employees who make this organisation what it is.
    moving about, talking, showering, working and living
                                                                   This has been Yooralla’s ethos since 1918.

                                                                                                                               Sanjib Roy
    Design & Printed by: Sands Print Group                                                                                     CEO
    Photography: Stuart Milligan & Elisabeth Jane Photography
    Yooralla is a word that has come to mean excellence in
    the provision of care to people with a disability.

    It started 90 years ago as a free kindergarten; a small,
    almost non-descript place for children described as
    “physical weaklings”. Today, it embraces a remarkably
    varied and allied range of services employing more than
    1,500 specialists, administrative and support staff who
    work alongside a selfless volunteer ‘army’.

    Its size and success, borne out by a growth in services,
    clients and its role as a leading industry advocate, has
    been distilled into a simple word: Yooralla.

    But herein lies a dilemma: if Yooralla has come to
    represent the empowerment of people with a disability,
    how do we explain in detail what Yooralla is today? A
    simple, yet powerful word has, by default, masked the
    inner workings of an organisation employing world’s
    best practice to achieve a single aim: dignity for every
    man, woman and child with a disability.

    Our response was to invite the Herald Sun’s Stuart
4   Milligan, an award-winning photographer, to spend a        5
    day at some of our facilities, meeting clients and staff
    and observing our programs. The result is a visual
    essay that we hope captures the warmth, humour and
    humanity of the people who comprise the Yooralla
           Yooralla’s Strategic Plan                                                                                         NATIONAL DISABILITY INSURANCE SCHEME

                  2009-2013                                                                                                  YOORALLA IS CHAMPIONING THE CALL FOR A
                                                                                                                             NATIONAL DISABILITY INSURANCE SCHEME

                                                                                                                             There are nearly 90 Yooralla facilities in Victoria.
                                                                                                                             At every one of them Yooralla aims to provide the
                                                                                                                                                                                    equipment, home modifications and access to the
                                                                                                                                                                                    community, education and training.

                                                                                                                                                                                    The defining criteria would be needs, as
                                                                                                                                                                                    determined by clear eligibility criteria, which would
                                                                                                                             best quality services.                                 include measures of physical, intellectual and

    Our vision                                                 Our values
                                                                                                                                                                                    behavioural disabilities.
                                                                                                                             Yooralla staff often have to juggle insufficient
                                                                                                                             resources, notwithstanding efforts to raise            The principal beneficiaries would be those

    A fair go for all people                                   Steadfast
                                                               We leave no stone unturned to ensure that
                                                                                                                             additional funds through fund raising, bequests
                                                                                                                             and raffles, and frequently working unpaid
                                                                                                                                                                                    Australians with profound and severe disabilities,
                                                                                                                                                                                    while people with more moderate disabilities could

    with disabilities.                                         everyone has an equal opportunity to succeed                  overtime.                                              also be eligible for assistance based on their lesser
                                                               in achieving the outcomes they desire.                        Wheelchairs need replacing now, not after
                                                                                                                             waiting in long queues. Children need more early       Families would be nurtured and supported in their

    Our mission
                                                                                                                             intervention. Clients’ needs increase as they age.     caring roles.
                                                               We are knowledgeable, agile and innovative,                   Families need respite. Ageing carers want to know
                                                               thriving on partnerships to create positive change.           that their son or daughter will be well cared for      A NDIS would be more efficient, give choices and
                                                                                                                                                                                    allow people with disabilities and their families to
    To actively support people with disabilities, their        Courageous                                                    before they die.
                                                                                                                                                                                    plan ahead.
    families and carers, in all their diversity, to live the   We speak up, face challenges, act with integrity              Many people with disabilities feel shut out,
    life they choose.                                          and create possibilities.                                     notwithstanding the State Disability Plan’s lofty      A NDIS would give peace of mind to all
                                                                                                                             aims.                                                  Australians, because disability can and does strike
                                                                                                                                                                                    anyone at any time.

    Yooralla’s approach                                        Our strategic priorities                                      This is a disgrace.

                                                                                                                             It’s therefore time to move away from the current
                                                                                                                                                                                    However, a National Disability Insurance Scheme
                                                                                                                                                                                    will only become a central plank of Australia’s
6   We believe                                                 The future has never contained more possibilities             welfare-based and crisis-driven approach to            social and economic policy framework if it has          7
    In everyone having a fair go                               and challenges.
                                                                                                                             providing services for people with disabilities.       many champions.
    In a world that celebrates diversity                       Yooralla is operating in a fast changing and fluid
    In participation for everyone                              environment driven by changing community expectations,        It’s time to make services for people with             We need you to become a champion for change.
    In people being in control of their own lives              emerging government policies, significant resource shifts      disabilities and their families effective, equitable
    That family and friends are important                      and complex compliance requirements. Yooralla is therefore                                                           Ask your family and friends to sign the petition,
                                                                                                                             and efficient.
    In life long learning                                      embracing new ways of working, radical innovation and                                                                write to or visit your local MP, and spread the word!
                                                               seeking to be more agile.
    We work                                                                                                                  A National Disability Insurance Scheme (NDIS)
                                                               The aspirations of our employees are changing and there       would do this. The Scheme would provide                GO TO www.ndis.org.au NOW for further details.
    Courageously                                               is a growing workforce shortage. To meet these challenges,
    Alongside people                                           Yooralla will invest in workforce development                 funding for essential care, support, therapy, aids,
    In partnership with government and others                  and technology.
    Resourcefully                                              Yooralla’s Strategic Plan 2009 to 2013 sets the Strategic
    To use funding responsibly                                 priorities for the next four years. Annually, the Strategic
                                                               Plan will be supported by a business plan which will guide
    We offer
                                                               the key activities for Yooralla for that year.
    High quality services and supports
    Flexibility to meet individual needs                       Priority 1                    Priority 4
    Support to people with mild to complex needs               Leadership                    Collaboration
    Support to families and informal networks                  Creating strategy and         Building community
                                                               thought leadership to         capacity and expanding
    We challenge                                               influence the future           our sphere of influence to
    Current ways to anticipate the future                                                    achieve better outcomes
    Barriers                                                   Priority 2
    Attitudes of intolerance                                   Empowerment                   Priority 5
    Ourselves to be relevant                                   Empowering decision making    Capability
                                                               by individuals, families,     Ensuring our organisation’s
    We celebrate                                               carers and employees          long term future
    New ways of thinking
    Working in uncharted territory                             Priority 3
    Leaving no stone unturned                                  Quality and Growth
    The achievements of people with disabilities               Achieving on-going
    and our staff                                              organisational growth and
    Success                                                    development of support
                                                               options, revenue, quality
                                                               and efficiency

        YEAR IN REVIEW                                                                                                                                                Yooralla staff and clients worked to do their part for people affected by the bushfires.
                                                                                                                                                                      Several lost their homes and possessions and many others volunteered their time and skills
                                                                                                                                                                      to fundraise or help out in the weeks that followed.

                                                                                                                                                                     T Learning and Development team began training employees with managerial
                                                                                                                                                                     responsibilities on the new performance support and development system. This system
                                                                                                                                                  measures performance based on behaviours that demonstrate Yooralla’s values as well as key accountabilities.
         The Independent Living Centre in Brooklyn played host to the launch of
         the Department of Human Services’ Vehicle Modification Subsidy Scheme,                                                               Yooralla chaired the Inter Agency Group, a panel of senior managers in the disability sector. It conducted a
         a subsidy of up to $10,000 to assist people with a disability who require                                                           price review of disability service provision in Victoria. The review provided substantive and credible evidence of
         modifications to drive or travel as a passenger in a vehicle.                                                                        underfunding, which will be used in future funding negotiations.

                                                                                                                                         While many businesses were suffering the effects of the global financial crisis, Dual
                                After 11 years of exemplary service, Bryan Woodford retired from Yooralla, leaving the                   Ware in Melbourne and Mooroopna showed their business mettle by diversifying,
                                organization stronger and more financially secure. Under his tenure Yooralla’s revenues
                                o                                                                                                        renovating, building skills and securing new contracts. These proactive strategies not
                                grew, service quality improved and strong partnerships within the sector were established.
                                g                                                                                                        only provided sustainable work for the supported employees but they also offered
                                                                                                                                         opportunities to increase skills and grow the business in the longer term.

                                                                                                                                         The OHS team started work on Yooralla’s first 4 year OHS Strategic Plan, which aims to
    September:                                                                                                                           deliver measurable improvement in all areas of Yooralla’s occupational health and safety performance.
                                                                                                                                                                                                                               t     f
    Sanjib Roy joined Yooralla. Many challenges lay ahead of him including implementation of key
                                                                                                                                         Consultation on the strategic plan gathered pace after meetings were held with several key members of the disability
    aspects of the Victorian Disability Plan and the development of Yooralla’s 2010 – 2013 Strategic Plan.
                                                                                                                                         sector including; Lisa Neville, Minister for Community Services; Fran Thorn, Secretary of DHS; and Arthur Rogers,
                                                                                                                                         Executive Director of Disability Services with DHS.

                                      T Early Childhood Intervention Centre at Altona North was the first service for children with a                             April:
8                                                                                                                                                                                                                                                                               9
                                      disability to be awarded the ‘Kids Go for your Life’ award. It recognized the kinder for leading
                                                                                                                                                                  The early childhood intervention building at Narre Warren had a $430,000 revamp to create a one-stop
                                      t way in promoting physical activity and healthy eating in the daily life of its students.
                                                                                                                                                                  shop for children with a disability living in the local area. The renovations were officially opened by
                                                                                                                                                                  Victorian Minister for Children and Early Childhood Development, Maxine Morand, and have created
                                                                                                                                                                   an additional multi-purpose playroom.

    November:                                                                                                                                                        The People and Culture department were busy setting out the framework for the change management
    Four new Xmas cards were unveiled. Artwork was produced by children from Belmore school and                                                       toolkit, a series of guidelines and checklists so that when significant changes occur within Yooralla a uniform and
    other adult clients, and the collation, packaging and distribution was carried out by clients of the                                 strategic approach is taken to ensure a successful outcome. The toolkit, which covers changes in service provision, technology
    Busy Bees program. All monies raised were used for art programs within Yooralla.                                                     and infrastructure, was then adopted by National Disability Services to be used as a template for the rest of the disability sector.

    Initial planning and development of Yooralla’s 2010 – 2013 Strategic Plan began in earnest.
    Consultants, Chris Fyffe and Jeff McCubbery were commissioned to provide a report which
    formed the basis for the plan’s development and direction.                                                                           May:
                                                                                                                                         Although Yooralla had been preparing for a pandemic for several years, the organization really
                                                                                                                                         swung into action once the number of reported cases began to rise. The Pandemic plan and
                                                                                                                                         regular infection control measures were published on the website which proved so successful
                              December:                                                                                                  that Yooralla’s strategy was used as a model by other services providers all over Australia.
                              Uri Rosenberg retired from Dual Ware in Footscray where he worked as a supported
                              employee in a variety of light assembly and packaging tasks. In the latter years it was also
                              Uri’s job to handle the mail delivery between Footscray and Head Office in Flinders Street.

                              Consultation sessions with a broad range of staff, clients, carers and families began to                                      June:
                              harness attitudes and ideas for the future of Yooralla and the Strategic Plan.                                               After months of lobbying by Yooralla and others, a breakthrough was made for people with a disability
                                                                                                                                                           in regards to the new myki ticketing system. People with restricted arm movement and some cognitive
                                                                                                                                                           disabilities will be entitled to free travel when the myki card is introduced. This will ensure that people are
                                                                                                                                         not penalized unfair for their inability to scan their cards at the beginning and end of their journeys.
          “Making Pathways”, a new mentoring program for young people with a disability                                                  After an extensive consultation process the finishing touches were added to the 2010 – 2013 Strategic Plan which will shape
          in the Central Gippsland area was launched. The program matches young                                                          Yooralla’s strategic priorities for the next four years. Annually, the plan will be supported by a business strategy which will
          people with local community volunteers who have skills in the areas they want to                                               guide Yooralla’s key activities for that year.
          move into. The mentors offer positive role models for the young people as they
                                                                                                                                         Consultation and development of Yooralla’s new organizational structure was completed and rolled out ready for
          grow up and start to look for support and advice as they pursue their dreams.
                                                                                                                                         implementation to support the 2010 – 2013 Strategic Plan.
     INTRODUCING...NIAMH SCALLY                                                                                                   INTRODUCING...ANOO BHOPTI
                                        The service that I use is   My most treasured possession is … my brain.                                                      The service that I work    What I don’t find amusing is … that children of our world
                                        … Pathfinder South.                                                                                                           in is … Yooralla ECIS      still die of hunger and people throw away food!
                                                                    To relax I … listen to music, daydream, sit in the sunshine
                                                                                                                                                                     and Research and
                                        I began using a Yooralla    and practice progressive muscle relaxation.                                                                                 If I were Prime Minister I would … never ever be a Prime
                                        service in … 2007.                                                                                                                                      Minister because I’m too much of a dreamer and dreams
                                                                    What I don’t find amusing is … doing crosswords.
                                                                                                                                                                     I began working for        change when you get power!
                                        My first impressions of
                                                                    If I were Prime Minister I would … make life fair for all.                                       Yooralla in … 1999.
                                        Yooralla were … that                                                                                                                                    In the movie of my life I would be played by … anyone
                                                                    It’s all about opportunities; if you don’t succeed in life
                                        they want you to get the                                                                                                     My first impressions of     who knows me.
                                                                    you can usually give a reason why. However, if you don’t
                                        most out of life.                                                                                                            Yooralla were … this
                                                                    succeed because you haven’t been given the opportunity                                                                      ‘I had a dream’ that I … saw all children had food to eat
                                                                                                                                                                     might work for me as it
                                        The biggest problem         to try it’s just unacceptable.                                                                                              in this hugely evolved human race.
                                                                                                                                                                     reminds me of Spastics
                                        I encounter on a daily
                                                                    In the movie of my life I would be played by … I think                                           Society of India (my       On a typical day my life is … crazy, chaotic, lots of
                                        basis is … deciding what
                                                                    either myself or I would want Natalie Bassingthwaighte to                                        previous workplace in      thinking, changing hats and full of fun!
                                        to wear. I have so many
                                                                    portray me.                                                                                      India) and had a similar
                                        clothes that last year my                                                                                                                               The 5 people I would invite to a dinner party are … my
                                                                                                                                                                     buzz to it and looked
                                        wardrobe collapsed.         ‘I had a dream’ that I … was on a stage performing which                                                                    2 sisters, mum, dad and my brother! We would rock the
                                                                                                                                                                     like fun.
                                                                    is my dream. I used to put on little shows for my family.                                                                   night! And eat our favourite food which I hope my mum
     It’s not fashionable but I love … wearing my big baggy
                                                                                                                                  The biggest problem I encounter on a daily basis is …         would cook!
     trackies when I’m not going out anywhere and sitting in        On a typical day my life is … organised chaos.
                                                                                                                                  what to wear every morning.
     the armchair watching movies while eating junk food.                                                                                                                                       If money was no object I would … eradicate poverty first
                                                                    The 5 people I would invite to a dinner party are …
                                                                                                                                  It’s not fashionable but I love… “Love” in its traditional    and then buy all the shoes that I love!
     Having a disability allows me to … get away with murder        Natalie Bassingthwaighte, Carl Barron, Steady Eddie,
     (does the evil laugh muwahahaha). No seriously, I believe      Rove McManus and Ellen DeGeneres.                                                                                           I am always being asked … So, where do you come from?
     that my disability has made me a stronger person and                                                                         Working with people who have a disability allows me to        You speak good English!
                                                                    If money was no object I would … build a wheelchair
     having to rely on people to assist me to do the most basic                                                                   … follow my passion everyday.
10                                                                  accessible house for myself and my family.                                                                                  The last time I witnessed discrimination because of a         11
     things has ultimately increased my patience.
                                                                                                                                  The hardest thing I’ve ever done was … migrated to            disability was … when my friend’s son who has some
                                                                    I am always being asked … how I drive my wheelchair.
     The hardest thing I’ve ever done was … transfer at age                                                                       Australia.                                                    issues with motor coordination and behaviour was always
     17 from a special school with a physical therapy focus to      The last time I experienced discrimination because of my                                                                    missing out on party invitations due to a fear that he may
                                                                                                                                  My happiest moment in life recently was … every
     a mainstream High School with an academic curriculum.          disability was … making a new ‘chat buddy’ online who I                                                                     break the beautiful decorative pieces in people’s houses.
                                                                                                                                  moment when I feel overwhelmed and humbled!
     Going straight into Year 10 was really tough having no real    really clicked with but then disappeared when they found
                                                                                                                                                                                                I think the most challenging thing for a person with a
     academic foundation to build on. VCE is hard enough            out I had a disability. Also being the victim of bullying     I don’t like talking about …pessimism.
                                                                                                                                                                                                disability is … people’s attitude regarding people with
     when you don’t have physical restrictions however when         online by people who use my disability as a cheap shot to
                                                                                                                                  My parents always told me to … stand tall and keep your       disabilities deserving less because there is not enough for
     you don’t have the use of your hands it’s that much more       insult me and bring me down.
                                                                                                                                  head high when you are poor and bow down when you             the able, so ….
                                                                    I think the most challenging thing for a person with a        get rich
                                                                                                                                                                                                Anoo Bhopti is a Research and Development Clinician
     My happiest moment in life recently was … when my two          disability is … having to accept that they might not be
                                                                                                                                  My most treasured possession is … my family.                  based at Heatherton and Tarlina Early Childhood
     sisters and I went to see Beyonce. That girl knows how to      able to be as independent as they would like to be.
                                                                                                                                                                                                Intervention Centres.
     put on a show, it was incredible                                                                                             To relax I … listen to music, sink on my huge leather
                                                                    Niamh Scally is a client of Yooralla’s Pathfinder Service
                                                                                                                                  lounger and make phone calls to loved ones!
     I don’t like talking about … limitations – I prefer to focus   in Cranbourne. She is a talented writer and is planning
     my energy on what I can achieve and do it well.                to launch a community magazine next year. Niamh has
                                                                    cerebral palsy.
     My parents always told me … “Be the best that you can
     FINANCIAL REPORT                                                                                                                                                                                        13%

     Yooralla reported an operating deficit of $583,087 in the year ended 30 June 2009. This result follows        Who Benefits from Yooralla’s Expenditure for                                     11%
     a deficit of $504,752 in the previous financial year. The net surplus for the year ended 30 June 2009          the Year Ended 30 June 2009 (Total $76.8m)
     was $1,455,674 following a surplus of $3,055,042 in the 2008 financial year. The decrease in net surplus
     is attributable to the recognition in this financial year of an unrealised impairment loss from managed       ●   Residential and Individualised Support Services
     funds. Total operating revenues rose by 8.3% to $76.2 million. Expenditure incurred during the year          ●   Community & Independence Services
     increased by 8.3% to $76.8 million.                                                                          ●   EI and Children Services
                                                                                                                  ●   Business & Employment Services                                                   20%
     Financial highlights for the 2008/09 year include:                                                                                                                                                                            56%
     a) Government funding increased by 9% to $52.4 million. This reflects general growth across all
        service programs.
     b) Government capital funding increased to $2.6 million from $2.2 million in 2007/08.
     c) Income from equip increased by 13% over last year to $6.5 million. This was due to performance in
                                                                                                                  As always, Yooralla recognises and greatly appreciates the ongoing funding support of the Victorian Department
        the contract with the Department of Veteran Affairs exceeding budget.
                                                                                                                  of Human Services and the Commonwealth Department of Families, Housing, Community Services and Indigenous
     d) Income for specific purpose projects (mainly from government) increased by 18% to $3.9 million             Affairs. In total, Government contributed $54.9 million to the overall operating costs of $76.8 million.
     e) Sales Income from Dualware Business Services increased by 35% to $1.6 million.
                                                                                                                      Millions                                  Yooralla Revenue Sources
     f) Income from Fundraising activities increased by 6% to $3.8 million.Presented below are three graphs
        for the 2008/09 Year. The percentage splits in these graphs are consistent with the 2007/08 year:         $90,000,000
     Presented below are three graphs for the 2008/09 Year. The percentage splits in these graphs are             $70,000,000
     consistent with the 2007/08 year:
     • The first shows where Yooralla’s revenue is sourced.                                                                                                                                                               ● Revenue from
     • The second shows in what expenditure categories Yooralla spent its revenue.                                                                                                                                         Other sources
     • The third shows who benefits from how Yooralla spent its revenue.                                           $30,000,000
                                                                                                                                                                                                                         ● Revenue from
12                                                                                                                $20,000,000                                                                                                                  13

                                                                                                                                    June 2005       June 2006         June 2007            June 2008         June 2009
                                                                                                                                                                       Year End
                                                                                   6%                             Yooralla spent $5.1 million on capital projects in the 2008/09 year. There was a major property purchase for a new
                                                                                                                  residential service at Altona, as well as building works for a residential service at Watsonia and the rebuild of an Early
     Where Yooralla sourced its Revenue for the                               8%
                                                                                                                  Intervention Centre at Narre Warren. In addition to these property purchases and works, Yooralla also spent $1.9
     Year Ended 30 June 2009 (Total $80.1m)                                                                       million on upgrades of its vehicle fleet. Yooralla funded $1.9m of this from its own reserves, the rest being funded
     ●   Government Grants - Operating                                 10%                                        from government, special grants and proceeds from the sale of assets.
     ●   Government Grants - Capital
                                                                                                                  Yooralla’s Board and management team continue to monitor and plan for the capital requirements of Yooralla’s
     ●   Business Services / Equip.                                      4%                                       services. We will continue to seek government and other sources of capital funding to assist with meeting the
     ●   Client Fees & Charges
                                                                                                                  capital needs of our services and maintain our high quality standards. In particular the replacement of an ageing
     ●   Fundraising, donations, bequests & trusts.
                                                                                                            69%   fleet of vans (client transport) is of high importance.
     ●   Investment Returns
                                                                                                                  The results for the past year for Yooralla were very dependent on the generosity of the public in the form of annual
                                                                                                                  donations, bequests and trusts. On behalf of the clients of Yooralla, we therefore wish to thank all our financial
                                                                                                                  supporters. It is only with these additional revenues that Yooralla is able to ensure the continuation of its services
                                                                                                                  across Victoria and maintain the financial strength of the organisation.
     What Yooralla spent its revenue on for the                                    1% 8%
     Year Ended 30 June 2009 (Total $76.8m)                                  3%
     ●   Employee Wages & Agency Expenses                                1%
     ●   Discretionary Exp. - Clients & Carers                          7%
     ●   Cost of goods sold - Business Services/Equip.
     ●   Motor Vehicles                                                                                           John Yeoman
     ●   Occupancy                                                                                                Chairman – Audit & Property Committee
     ●   Depreciation & Amortisation                                                                              12th October 2009
     ●   Food Supplies Expense
     ●   Other                                                                                            70%
     Your Directors submit their report for the year ended 30 June 2009.                                                         Principal Activities                                              Significant Events or changes in affairs after balance date
                                                                                                                                 The company’s principal activities for the year were:             No matters or circumstances have arisen since the end
                                                                                                                                 • Residential and carer support for people with                   of the financial year that have significantly affected, or
     The names and the details of the members of the Board at 30 June 2009 are set out elsewhere in this report.                                                                                   may significantly affect, Yooralla’s operations, the result of
                                                                                                                                                                                                   those operations or Yooralla’s state of affairs.
     Corporate Information                                                                                                       • Community and Independence services
     Corporate Structure                                                                                                         • Children’s school and early intervention services               Directors Benefits
     Yooralla is a company limited by guarantee and the liability of members of Yooralla is limited to $50 each. The principal   • Recreation services                                             No non-executive director of Yooralla has received or
     activities of Yooralla are to provide services for people with disabilities in the State of Victoria. Yooralla’s range of                                                                     became entitled to receive a benefit by reason of a
                                                                                                                                 • Adult day program services
     essential services includes therapy, accommodation, respite, equipment, employment, recreation and help in and out                                                                            contract made by Yooralla with a director, with a firm of
     of the home.                                                                                                                • Supported employment services
                                                                                                                                                                                                   which a director is a member, or with a company in which
                                                                                                                                 • Equip – equipment services                                      a director has a substantial financial interest.
                                                                                                                                 • Raising of funds for these activities through
                                                                                                                                   government grants, fee for service and fundraising.             Directors’ Meetings
                                                                                                                                                                                                   During the year the number of meetings held and
                                                                                                                                                                                                   attended by the Board of Directors and the Board’s
                              Learning, Information,     Individualised          Infrastructure
                                                                                                                                                                                                   Committees were as follows:
       Financial Services                                                                              People and Culture
                              Family & Technology       Support Services        & Development

                                                                                                                                  Directors                                                                         Committee Meetings
                                  Children and Family        Supported                Information             Learning &
                                        Services           Accommodation             Technology &            Development
                                                                                 Information Systems
                                                                                                                                                                       Full Board              Audit & Property        Quality & Risk        Investment
                                                                                                                                  Number of meetings held              11                      4                       5                     4
             Corporate                 Recreation                                                           Industrial and
                                                             Day Services
             Accounting                 Services                                                         Employment Relations
                                                                                    Quality & Risk                                Number of meetings attended

14                               Community Learning           Positive                                                            Emily Adams                          9                       2                                                                   15
                Payroll                                                                                         OH&S
                                     & Living             Behaviour Support         Systems and
                                                              Services            Physical Resources                              Bruce Bonyhady                       10                      4                       5                     4
             Employment              Information                                                            Recruitment &         Elizabeth Corbett                    6
               Services               Planning &                                                             Employment
                                  Case Management                                                                                 Peter Langkamp (1)                   8/9                                             1/1
                                                                                                                                  Dinah Reddihough AO                  11                                              5
                                    Family Options
                                                                                                                                  Amanda Robertson                     9                       2
                                                                                                                                  Sanjib Roy (1)                       9/9                     4                       4/4                   3/3
                                   e.quip and A&EP
                                        ECDS                                                                                      Phillip Slater                       9                                               5                     4
                                                                                                                                  Bryan Woodford (2)                   2/2                                             1/1                   0/1
                                   Information and
                                 Assistive Technology                                                                             John Yeoman                          8                       4
                                                                                                                                  (1)   appointed 25 September, 2008
                                                                                                                                  (2)   resigned 28 August, 2008

                                                                                                                                 Auditors’ Independence and Non-Audit Services                     On behalf of the Board
     Yooralla employed 1,477 employees as at 30 June 2009 (2008: 1,380 employees).
                                                                                                                                 The directors received a declaration from the auditor of          Signed in accordance with a resolution of the Directors.
     Review of Operations and Results                                                                                            Yooralla which is included with the Independent Audit
                                                                                                                                 Report on pages 42 to 43.
     The operating deficit for the 2009 financial year was $583,087 (2008: $504,752). After allowing for revenue from
     capital grants and bequests and impairment of investments, the net surplus was $1,455,674 (2008: $3,055,042).               The entity’s auditor, Ernst & Young, provided the following
                                                                                                                                 non-audit services. The directors are satisfied that the
     Total revenues increased by $6.1m. This increase can be attributed to a $6.0m increase in revenues from operating
                                                                                                                                 provision of non-audit services is compatible with the            Bruce Bonyhady
     activities and a $0.5m increase in revenue from government capital grants. These increases were offset by decreases
                                                                                                                                 general standard of independence for auditors imposed             Chairman
     in investment revenues of $0.2m and revenues from bequests and trusts of $0.2m.
                                                                                                                                 by the Corporations Act. The nature and scope of each             12th October 2009
     The increase in revenues from operating activities can be attributed to an increase in government grants revenue            type of non-audit service provided means that auditor
     of $3.9m. There was also an increase in the sale of goods of $1.2 m and specific purpose grants revenue grew by              independence was not compromised.
     $0.6m. A $5.9m increase in total operating expenses is in line with increased activity within Yooralla’s services.
                                                                                                                                 Ernst & Young received or is due to receive the following
                                                                                                                                 amounts for provision of non-audit services: Other
                                                                                                                                 services $12,155
     The Board of Directors of Yooralla is responsible for         • The Board meets in accordance with the Constitution                   and privacy. It monitors client and staff satisfaction and        The members of the investment committee during
     corporate governance of the organisation. The Board             and its directions and follows meeting guidelines set                 policies and procedures such as emergency procedures.             the year were Mr Phillip Slater (Chairman), Mr Bruce
     guides and monitors the business and affairs of Yooralla        down to ensure all directors are made aware of, and                   The Committee’s function is predominately one of                  Bonyhady, Mr Richard Greenfield (co-opted member),
     to ensure that it achieves its Objects, as set out in the       have available all necessary information, to participate              governance to satisfy itself that Yooralla has appropriate        Dr Steven Vaughan (co-opted member) and Mr Sanjib
     Constitution, and acts on behalf of its members by whom         in an informed discussion of all agenda items.                        quality frameworks, procedures and policies in place              Roy (attends ex-officio).
     it is elected and to whom it is accountable.                                                                                          and that those processes are monitored and audited
                                                                   Details of the members of the Board of Yooralla during                  and appropriate remedial action taken when and where              Board’s Compensation
     The Board sets the policies, strategic direction and          the financial year are set out elsewhere in this Annual                  necessary. Yooralla’s quality standards are audited by SAI        A non-executive director must not be paid by Yooralla
     annual budget of Yooralla. It decides what services           Report.                                                                 Global who report to Yooralla’s senior management and             for his or her work as a director or for services to people
     and programs are to be provided and supported. The                                                                                    to the Quality & Risk Committee.                                  with disabilities. He or she is only paid for his or her
     Chief Executive, appointed by and accountable to the          Codes of Conduct
                                                                                                                                                                                                             out of pocket expenses. Subject to section 241 of the
     Board, is responsible for the day to day operations and       Codes of Conduct have been developed to establish the                   The members of the committee during the year were Prof            Corporations Act, Yooralla must indemnify every director
     administration of Yooralla.                                   professional standards of behaviour required of directors,              Dinah Reddihough (Chairperson), Mr Bruce Bonyhady,                or other officer of Yooralla against all liabilities which he or
                                                                   management and staff in the conduct of Yooralla’s affairs.              Mr Phillip Slater, Dr Peter Langkamp and Mr Sanjib Roy            she may take upon himself or herself as agent for Yooralla
     The Board aims to ensure it discharges its responsibilities   In particular, the staff Code seeks to provide guidance to              (attends ex-officio).                                              or for the benefit or intended benefit of Yooralla. However,
     in an appropriate manner and it has established a Board       staff to assist them to act with confidence and integrity                                                                                  Yooralla will not be required to provide an indemnity if the
     Charter and Policies to guide its actions.                    in their interpersonal relationships with consumers,                    Investment Committee - This Committee provides advice
                                                                                                                                                                                                             director or officer was acting outside the scope of his or
                                                                   consumers’ family members, carers and advocates. The                    and recommendations to the Board on all investment
     The Board ensures that the members are informed and                                                                                                                                                     her authority pursuant to the Corporations Act.
                                                                   Codes are periodically reviewed and updated as required.                matters. The Committee regularly reviews the investment
     the information is communicated through:                                                                                              policies and strategy of Yooralla and monitors the
     • the annual report which is distributed to all members;      Risk Management Framework                                               performance of Yooralla’s investment managers. The
     • the annual general meeting and such other meetings          The Board ensures that a risk assessment process is                     Committee has co-opted two additional members, with
       as may be called to obtain approval for Board action as     regularly undertaken and that control and monitoring                    considerable experience in investment matters, to assist
       required by the Constitution.                               processes are both in place and reviewed on a regular                   in its deliberations
                                                                   basis. The Board is supported in this responsibility
     Composition of the Board                                      through its sub-committees and by the development
16   The composition of the Board is determined in                 and formalisation and policies and procedures at the                                                                                                                                                        17
     accordance with Yooralla’s Constitution:                      organisational and divisional levels.
     • The Board must comprise between seven and ten
                                                                   Board Committees
       directors. The members can vote at a general meeting
       to change the limits on the number of directors,            The Board has established the following Committees to
       however the limits cannot be lower than five nor greater     assist it in carrying out its responsibilities:
       than fifteen. The Board can still act even if it has fewer
                                                                   Audit & Property Committee - This Committee’s primary
       directors than its lower limit. However, if it has fewer
                                                                   purpose is to act in an advisory capacity to the Board
       than five directors it cannot do anything other than
                                                                   in relation to the company’s financial and property
       appoint more directors so that there are five in all.
                                                                   policies and procedures and the framework of financial
     • A person can become a director by being elected             internal controls. It provides the Board with assurance
       by the members at an Annual General Meeting. At             regarding the reliability of financial information for
       each Annual General Meeting, at least one third of          inclusion in the financial statements. It also provides
       the Board (those on the Board for the longest time          oversight of procedures and policies to ensure Yooralla’s
       since last elected) must resign and having done so, are     compliance with reporting requirements of Victorian
       eligible to be re-elected. These rotation requirements      and Commonwealth legislation and any Victorian or
       do not include the Chief Executive Officer.                  Commonwealth government body, department or
     • At the first Board meeting after each Annual General         instrumentality under which Yooralla is or becomes
       Meeting, the Board must elect a Chairman and a              registered or funded.
       Deputy Chairman.
                                                                   The members of the Committee during the year were Mr
     • The Board can appoint a member to fill a vacancy
                                                                   John Yeoman (Chairperson), Ms Emily Adams, Mr Bruce
       on the Board. He or she will hold office until the next
                                                                   Bonyhady, Mrs Elizabeth Corbett, Ms Amanda Robertson
       Annual General Meeting and will be eligible for re-
                                                                   and Mr Sanjib Roy (attends ex-officio).
       election at that meeting.
     • At any meeting of Yooralla, the members present in          Quality & Risk Committee - The purpose of the
       person or by proxy, who are entitled to vote, may,          Committee is to have oversight of Yooralla’s compliance
       by a majority vote, remove a director and appoint a         and risk management with respect to quality in the areas
       replacement.                                                of Occupational Health and Safety, client safety and care

                                                                                                                                Left to right: Ass Prof Dinah Reddihough AO; John Yeoman; Peter Langkamp; Amanda Robertson; Bruce Bonyhady; Phillip Slater.
                                                                                                                                Seated: Sanjib Roy; Emily Adams. Absent: Elizabeth Corbett
     INCOME STATEMENT                                                                          BALANCE SHEET
     YEAR ENDED 30 JUNE 2009                                                                   AS AT 30 JUNE 2009

                                                           NOTES       2009 $        2008 $                                                                  NOTES        2009 $       2008 $

     Revenue                                                                                   CURRENT ASSETS
     Revenues from operating activities                        2    74,052,942    67,997,853   Cash Assets                                                    14(b)     8,983,508    4,577,838
     Revenue from investing activities                         2     2,140,088     2,378,883   Receivables                                                       4      1,978,833    2,205,386
     Total Revenue from operating activities                        76,193,030    70,376,736   Other Financial Assets                                            5     12,528,818   20,119,326
                                                                                               Inventories                                                       6        83,277       72,322
                                                                                               Prepayments                                                               285,838      189,707
     Salaries, employee benefits and staff agency expense       3    52,903,028    48,676,863
                                                                                               TOTAL CURRENT ASSETS                                                    23,860,275   27,164,579
     Discretionary expenditure for carers & clients            3     4,659,689     4,390,747
     Motor Vehicle Expense                                           1,091,407     1,119,609   NON-CURRENT ASSETS
     IT, Telecommunications & Postage expense                          989,634      987,763    Property, Plant & Equipment                                       7     32,706,676   29,999,196
     Food Supplies expense                                           1,047,840      897,894    TOTAL NON-CURRENT ASSETS                                                32,706,676   29,999,196
     Printing, Stationery & Photocopying expense                       706,202      589,310
                                                                                               TOTAL ASSETS                                                           56,566,951    57,163,775
     Rent, Insurance & Utilities expense                             1,302,952     1,343,785
                                                                                               CURRENT LIABILITIES
     Repairs, maintenance and minor equipment expense                1,263,821     1,114,132
18                                                                                             Payables                                                          9      8,030,238   11,457,645   19
     Raw materials and consumables used expense                3       356,581      241,914
                                                                                               Employee Entitlements                                            10      6,028,734    5,555,211
     Cost of Equip supplies under contract                     3     5,375,600     4,737,227
                                                                                               TOTAL CURRENT LIABILITIES                                               14,058,972   17,012,855
     Depreciation and amortisation expenses                    3     2,147,576     1,985,547
     Other expenses from ordinary activities                         4,931,789     4,796,696   NON-CURRENT LIABILITIES

     Total expenses from operating activities                      76,776,117     70,881,488   Employee Entitlements                                            10       967,966      776,124
                                                                                               TOTAL NON-CURRENT LIABILITIES                                             967,966      776,124
     Operating (Deficit) / Surplus for the period                    (583,087)      (504,752)
                                                                                               TOTAL LIABILITIES                                                       15,026,938   17,788,979
     Revenue from capital grants                               2     2,725,174     2,229,544
     Revenue from bequests                                     2     1,158,019     1,330,250   NET ASSETS                                                              41,540,013   39,374,796

     Unrealised impairment (loss) from managed funds           3    (1,844,431)            -
     Net Surplus for the period                                     1,455,674      3,055,042
                                                                                               Special Trust Funds                                              11      1,414,287    1,354,148

     (The above income statement is to be read in                                              Unrealised gains/(losses) on available for sale investments      12              -    (709,542)
     conjunction with the accompanying notes).
                                                                                               Accumulated Surplus                                              13     40,125,726   38,730,190

                                                                                               TOTAL EQUITY                                                            41,540,013   39,374,796

                                                                                               (The above balance sheet is to be read in
                                                                                               conjunction with the accompanying notes).
20   C E L E B R A T I N G   9 1   Y E A R S
     OVER THE YEARS, YOORALLA’S                                         Autism and Therapy Service                                                 Independent Living Centre                                              It focuses on the use of assistive technology to help people                                                   In-home Respite                                                        SteppinOut: a specialised service for adults with intellectual
                                                                        The Autism Service is a specialist therapy service for children            We operate two ILCs – Brooklyn & Blackburn - which                     with disabilities become, or remain, independent in their                                                      In-home Respite is designed to provide home and community-             disabilities. Activities include day trips, music therapy, art and
     SERVICES HAVE EVOLVED AND                                                                                                                                                                                            daily lives.                                                                                                                                                                          craft and the development of daily living skills.
                                                                        with an autism spectrum disorder who are eligible for Federal              provide information, advice and trial of assistive technology/                                                                                                                        based respite to the primary carer(s) of a person with a disability.
     EXPANDED IN CONSULTATION                                           Government funding under the “Helping Children with                        independence equipment to enhance the quality of life for
                                                                                                                                                                                                                          Details: http://www.yooralla.com.au/ilced.php                                                                  To meet the requirements of the person with disabilities and           Pathfinder: offers planning and support for school leavers
     WITH THOSE WHO USE THEM.                                           Autism” program.                                                           people with disabilities.
                                                                                                                                                                                                                                                                                                                                                                                                                who prefer to choose their own options for pre-vocational
                                                                                                                                                                                                                                                                                                                                         their carer, the service can be utilised in a flexible and responsive
                                                                                                                                                                                                                          Residential Services                                                                                                                                                                  and/or adult service pathways. A tailored program can be
     IT’S NOT POSSIBLE TO ADEQUATELY                                    A team of occupational therapists, speech pathologists,                    Each ILC is staffed by occupational therapists and                                                                                                                                    manner. It aims to provide the primary carer(s) with support,
                                                                        psychologists, early childhood teachers and early childhood                physiotherapists, with specialist knowledge in equipment and           Yooralla offers a range of flexible, supported accommodation                                                    allowing time for them either in or away from the home. This           arranged to suit individual requirements.
     REPRESENT ALL OF THE SERVICES                                      assistants provide a range of flexible, innovative and                      access. Visitors can trial many of the products on site, under         options. Residential Services provide staffed accommodation                                                    service offers the advantage of minimising disruptions to family
                                                                                                                                                                                                                          for people with varying levels of support needs and with a                                                                                                                            Home and Community Approach: offers assistance for
     HERE, HOWEVER THE FOLLOWING                                        functional therapy support to clients with autism and their                expert guidance, to determine which best suits their needs.                                                                                                                           members, especially the person with a disability.
                                                                                                                                                                                                                                                                                                                                                                                                                older adults making the transition from Kew Residential to
                                                                        support networks across Victoria.                                                                                                                 wide variety of abilities.
     PROVIDES AN INSIGHT INTO THE                                                                                                                  Details: http://www.yooralla.com.au/ilc.php                                                                                                                                           Details: http://www.yooralla.com.au/inhomerespite.php                  community homes. Clients in the program obtain support
     SUPPORT WE DELIVER EVERY DAY                                       Details: http://www.yooralla.com.au/aats.php                                                                                                      Residential support is offered in houses and units throughout                                                                                                                         and training to access community facilities and develop skills
                                                                                                                                                   Equipment Library                                                      each of the metropolitan regions and rural Victoria. There is                                                  Breakaway Flexible Respite                                             towards greater independence.
     OF THE YEAR.                                                       Foster Care                                                                                                                                       also overnight support available.
                                                                                                                                                   The library is a service of the ILC and provides hire of                                                                                                                              This service gives primary carers wider options to obtain
                                                                                                                                                                                                                                                                                                                                                                                                                Eastern Region Communication Service.: Speech Pathology
     Children and Family Services                                       This program provides long-term support for children                       specialised equipment for children, families, carers and adults.                                                                                                                      meaningful support while providing a positive experience for
                                                                                                                                                                                                                          Details: http://www.yooralla.com.au/residential.php                                                                                                                                   service based in the eastern region of Melbourne. It offers
     Yooralla operates a range of services and supports for             and young people with disabilities through family-based                    An extensive range of equipment can be hired for one month,                                                                                                                           the person with a disability.
                                                                                                                                                                                                                                                                                                                                                                                                                training and skill development for people with complex
     children aged from birth to six years. These include:              placements.                                                                with a month’s extension subject to availability.                      Facility-based Respite
                                                                                                                                                                                                                                                                                                                                         The options are endless and can assist families by providing           communication needs. It also works at a community level
                                                                        Carers can be single or in a couple, working or retired, with              The type of equipment for hire or trial includes walking and           This program gives carers of people with disabilities the                                                      funds for recreation, family holidays, holiday programs,               to promote inclusion in local generic services to enhance
     Early Childhood Intervention Services: providing
                                                                        or without their own children. They are carefully selected and             mobility aids, seating, wheelchairs, lifting equipment, transferring   opportunity to take a break from their support role. This                                                      camps, and short-term in-home support.                                 people’s independence and choice.
     tailored therapy and educational support to children with
                                                                        matched with the individual and provide full-time, part-time               aids, transport equipment, and vocational aids and equipment.          can be as a planned experience or in an emergency, with
     developmental delay or disability, and support for families to                                                                                                                                                                                                                                                                                                                                             Details: http://www.yooralla.com.au/dayservices.php
                                                                        and respite care in the carer’s own home.                                                                                                         respite stays ranging from one night through to an extended                                                    Holiday and Travel Service
     access information and resources and develop their strengths.
                                                                                                                                                   Details: http://www.yooralla.com.au/equipmentlibrary.php               period. Yooralla has three respite facilities (Box Hill, Glenroy                                               Yooralla offers a dedicated service that arranges holidays             Dual Ware Industries - Business Services
     Inclusive Kindergarten Programs: three and four year old           Funding is available to support the placement and to provide                                                                                      & Reservoir) that provide a home-like environment in modern                                                    for around 60 people with a disability each year, and fields
                                                                        extra support that may be required including therapy, transport,           ComTEC                                                                 purpose built premises, fully wheelchair-accessible units with                                                                                                                        Yooralla has three supported workplaces that specialise in
     groups operate from the Altona North Early Childhood                                                                                                                                                                                                                                                                                a further 300 enquiries on accommodation, attendant care
                                                                        equipment and building modifications where appropriate.                     ComTEC offers services throughout Victoria to people                   staff trained in the use of specialist equipment and attendant                                                                                                                        packaging, assembly, shrink wrapping, bundle wrapping,
     Centre, Narre Warren Central Children’s Centre and The Patch                                                                                                                                                                                                                                                                        options, equipment and transport. It takes into account
                                                                                                                                                   of all ages with a disability who have communication and               support needs, specifically trained staff to provide support                                                                                                                           collating, bar-coding and associated services.
     Early Learning Centre. Children benefit from higher staff/                                                                                                                                                                                                                                                                           details like wheelchair access at resorts, where to recharge
                                                                        Details: http://www.yooralla.com.au/familyoptions.php                      technology needs. The team includes speech pathologists,               for people with high and/or complex personal support needs,
     child ratios allowing them to participate at their own pace and                                                                                                                                                                                                                                                                     wheelchairs ‘on the road’, and so on.                                  Staff are trained to use the latest equipment and the most

                                                      C            E          L           E            B           R            A          T   I        N              G                        9            1                      Y            E           A            R              S   O   F   C   O   M   M   U   N   I   T   Y          S            E            R            V             I          C           E                                                        24

     families receive additional supports such as sibling groups                                                                                   occupational therapists and IT support with expertise in               a place in which to meet and socialise with other people
     and parent networks.                                                                                                                          communication and technology for people with disabilities.             of similar age groups, and an enjoyable experience for the
                                                                                                                                                                                                                          person with a disability
     Kindergarten Inclusion Support Services: children with a                                                                                      Services include individual advisory sessions, electronic
     disability can attend, and participate in, their local community                                                                              equipment library for short-term loan, individual training, and        Details: http://www.yooralla.com.au/facilityrespite.phpns
     kindergarten. It may include staff training or resources to                                                                                   technology open sessions for therapists.
                                                                                                                                                                                                                          Information, planning and case management
     support the kindergarten group.                                                                                                               Details: http://www.yooralla.com.au/comtec.php                         The service provides a range of creative and innovative
     Details: http://www.yooralla.com.au/ecs.php                                                                                                                                                                          planning and case management services to individuals, young
                                                                                                                                                   ILC Education
                                                                                                                                                                                                                          people and families to access customised supports and
     School Services                                                                                                                               ILC.ed delivers education and training on assistive technology.        funding.
     Yooralla provides therapy, nursing and attendant care services                                                                                As this technology becomes more complex, it’s necessary
     to Special Schools in Balwyn and Glenroy, for children with a                                                                                 to provide up-to-date education and training for health
     physical disability aged from five to 18 years of age.                                                                                         professionals, carers and other individuals and groups that
                                                                                                                                                   assist people with disabilities.
     The focus is on supporting students to access the school
     curriculum, to reach their maximum level of independence
     and to support family and carers by helping them function as
     independently as possible at home and in the community.

     Occupational therapists, physiotherapists, speech                                                                                                                                                                                                                                                                                   Details: http://www.yooralla.com.au/breakaway.php
                                                                                                                                                                                                                                                                                                                                                                                                                cost-effective processing methods. Each work place has
     pathologists and nursing/attendant care staff have expertise
                                                                                                                                                                                                                                                                                                                                         Day Services                                                           a committee of elected representatives who meet on a
     in assisting children with significant physical or speech and
                                                                                                                                                                                                                                                                                                                                                                                                                regular basis to talk about issues facing them and to help
     language difficulties. Parents are encouraged to participate in                                                                                                                                                                                                                                                                      FirstBase: meets the needs of young adults with a disability,
                                                                                                                                                                                                                                                                                                                                                                                                                the workplace better address their needs. These committees
     goal setting and evaluation and to attend school programs.                                                                                                                                                                                                                                                                          to make the transition to adulthood by developing skills and
                                                                                                                                                                                                                                                                                                                                                                                                                ensure that Yooralla’s businesses continue to meet the needs
                                                                                                                                                                                                                                                                                                                                         realising individual goals through specialised programs. The
     Details: http://www.yooralla.com.au/school.php                                                                                                                                                                                                                                                                                                                                                             of people with disabilities.
                                                                                                                                                                                                                                                                                                                                         program operates across Metropolitan Melbourne and South
                                                                                                                                                                                                                                                                                                                                         Gippsland, in purpose built facilities.                                Details: http://www.yooralla.com.au/dualware.php
O F   C O M M U N I T Y   S E R V I C E   25
     STATEMENT OF CASH FLOWS                                                                      STATEMENT OF RECOGNISED
     FOR THE YEAR ENDED 30 JUNE 2009                                                              INCOME AND EXPENSES
                                                                                                  FOR THE YEAR ENDED 30 JUNE 2009

                                                          NOTES         2009 $         2008 $                                                                 NOTES                 2009 $        2008 $

     CASH FLOWS FROM OPERATING ACTIVITIES                                                         Net Income recognised directly in equity
     Receipts from Customers                                         15,148,421     13,689,831    Unrealised gains / (losses) on available for sale investments    12            (1,134,889)   (1,354,478)
     Payments to Suppliers and Employees                            (75,566,031)   (67,748,517)   Unrealised impairment of available for sale investments                         1,844,431              -
     Operating Government Grants                                     51,220,347     48,135,539    Surplus / (deficit) for the period                                               1,455,674     3,055,042
     Fund Raising                                                     3,787,738      3,566,944
                                                                                                  Total recognised income and expenses for the period                            2,165,217      1,700,564
     Grants for Special Purpose Projects                              3,922,832      3,357,569
     Goods and Services Tax Received                                  6,383,687      6,140,408
     Goods and Services Tax Paid                                     (6,655,383)    (6,035,454)
     Interest Received                                                1,017,202      1,073,350
     NET CASH FLOWS FROM OPERATING ACTIVITIES              14 (a)    (741,186)       2,179,671    YOORALLA’S RISK MANAGEMENT APPROACH
     Acquisition of Property, Plant & Equipment                      (5,124,933)    (3,669,214)   Our risk management approach is influenced by and aligned to our
                                                                                                  strategic plan. Our strategic priorities of empowerment, quality and
     Proceeds from Sale of Property, Plant & Equipment                  458,277        385,034
                                                                                                  growth, collaboration, leadership and capability are necessarily reflected
26   Proceeds from / (Investments on) Managed Funds                  (1,000,859)    (2,548,309)   in Yooralla risk appetite. In other words the positive and challenging path                                27
                                                                                                  we have chosen is an indication of the risks we are willing to take and the
     Proceeds from Sale of Shares in Public Companies                 1,836,606               -
                                                                                                  opportunities we seek to grasp.
     Direct purchases of Shares in Public Companies                    (375,544)      (203,176)
                                                                                                  Our approach is fact based, involves identifying events that may impact
     Dividends Received - Shares in Public Companies                    384,122        508,685    our goals, evaluating of the likelihood and impacts of those events,
     Proceeds from / (Investments on) Bank Bills                      5,836,289      1,546,115    implementing mitigation strategies controls and ongoing monitoring.

     Net Cash Flows from Investing Activities                         2,013,959     (3,980,865)   Over the last twelve months we have learnt that our structured approach
                                                                                                  has given senior management an effective tool to make informed risk and
     CASH FLOWS FROM FINANCING ACTIVITIES                                                         opportunity related strategic decisions, an experience we can now apply at
                                                                                                  the operational level.
     Capital Grants                                                   2,017,666      4,386,375
                                                                                                  By managing risks in a pro-active, organised and coherent manner Yooralla
     Bequests                                                         1,095,924      1,243,858
                                                                                                  has greater assurance that we are meeting our compliance obligations.
     Specific Trust Funds                                                 19,309         29,514
                                                                                                  The Victorian Managed Insurance Authority (VMIA), a statutory body that
     NET CASH FLOWS FROM FINANCING ACTIVITIES                         3,132,898      5,659,747    provides risk and insurance services to the government and its agencies, has
                                                                                                  worked closely with Yooralla and has provided us with invaluable assistance,
     NET INCREASE/(DECREASE) IN CASH HELD                             4,405,670      3,858,553    support and training. This has enabled us to develop a risk framework
     Add Opening Cash Brought Forward                                 4,577,838        719,285    specific to our unique needs. We look forward to growing the relationship
                                                                                                  and benefiting from the expertise that VMIA so generously shares.
     CLOSING CASH CARRIED FORWARD                         14 (b)     8,983,508       4,577,838

     (The above statement of cash flows is to be read in
     conjunction with the accompanying notes).
     NOTES TO AND FORMING PART OF THE FINANCIAL STATEMENTS                                                                      Impairment of Investments                                       the risks and benefits of ownership of the leased item,
                                                                                                                                Investments are assessed at each balance sheet date             are recognised as an expense on a straight line basis.
     FOR THE YEAR ENDED 30 JUNE 2009                                                                                            for impairment. In the case of managed funds portfolio          Contingent rentals are recognised as an expense in the
                                                                                                                                classified as available for sale, a significant or prolonged      financial year in which they are incurred.
                                                                                                                                decline in the fair value of the managed funds portfolio
     NOTE 1 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES                                                                          below its cost is considered in determining whether the
                                                                                                                                                                                                Trade and Other Payables
                                                                                                                                                                                                Liabilities for trade creditors and other amounts are
                                                                                                                                investment is impaired. If there is objective evidence that
                                                                                                                                an investment is impaired, the cumulative loss – measured       carried at cost which is the fair value of the consideration
                                                                                                                                as the difference between its acquisition cost and its          to be paid in the future for goods and services received.
     (a) Basis of Preparation                                      Donations and Fund Raising
                                                                                                                                current fair value, less any impairment loss previously
     The financial report is a general purpose financial             Donations and revenue generated from fund raising                                                                            Provisions
                                                                                                                                recognised in profit or loss, is transferred from equity to
     report which has been prepared in accordance with the         activities are recognised in the income statement when       the income statement. Reversals of impairment losses for        Provisions are recognised when the Company has a
     requirements of the Corporations Act 2001 and Australian      received.                                                    equity instruments classified as available-for-sale are not      present obligation (legal or constructive) as a result of a
     Accounting Standards. Other mandatory professional                                                                         reversed through the income statement.                          past event and it is probable that an outflow of resources
     reporting requirements (Urgent Issues Group Consensus         Bequest Income                                                                                                               will be required to settle the obligation and a reliable
     Views) have also been complied with. The financial             Bequests of Corpus from Deceased Estates are                 Property, Plant and Equipment                                   estimate can be made of the amount of the obligation.
     report has also been prepared on a historical cost basis,     recognised in the income statement when received. Non-       Property, plant and equipment are carried in the accounts
                                                                   cash bequest income, such as shares in listed companies,                                                                     Employee Leave Benefits
     except for available-for-sale investments which have been                                                                  at acquisition cost less accumulated depreciation and any
     measured at fair value. The accounting policies adopted       are recognised when received and brought to account at       accumulated impairment losses.                                  Liabilities arising in respect of wages and salaries, annual
     are consistent with those of the previous year, unless        the fair value on the date of receipt.                                                                                       leave and any other employee entitlements expected
     otherwise noted.                                                                                                           Land and Buildings are measured at fair value less              to be settled within twelve months of the reporting date
                                                                   Cash and cash equivalents                                    accumulated depreciation on buildings and less                  are recognised in respect of employees’ services up to
     Statement of compliance                                       Cash on hand and in banks and short-term deposits            any impairment losses recognised after the date of              the reporting date. They are measured at the amounts
     The financial report complies with Australian Accounting       are stated at nominal value. For the purposes of the         revaluation.                                                    expected to be paid when the liabilities are settled (i.e
     Standards.                                                    Statement of Cash Flows, cash includes cash on hand                                                                          including all associated on-costs).
                                                                   and in banks, and money market investments readily           Depreciation is provided on a straight-line basis on all
     Significant accounting judgements, estimates and               convertible to cash within 2 working days, net of            property, plant and equipment, other than freehold land.        Long service leave liability has been measured at the
     assumptions                                                   outstanding bank overdrafts.                                                                                                 present value of the estimated future cash outflow to be
                                                                                                                                Major depreciation periods:                                     made in respect of services provided by employees up
     In the process of applying Yooralla’s accounting policies,
     management has made the following judgments, apart            Receivables                                                                                       2009              2008     to the reporting date. Consideration is given to expected
28                                                                                                                                                                                              future wage and salary levels, experience of employee          29
     from those involving estimations:                             Trade receivables, which generally have 30-60 day terms,     Freehold                         40 years           40 years
                                                                   are recognised and carried at original invoice amount less                                                                   departures and periods of service. In determining the
     Defined benefit plans                                           an allowance for any uncollectible amounts. An estimate                                                                      present value of future cash outflows, the market yield
     Various actuarial assumptions are required when               for doubtful debts is made when collection of the full       Leasehold                       The lease         The lease     as at the reporting date on national government bonds,
     determining the entity’s defined benefit obligations.           amount is no longer probable. Bad debts are written-off      improvements                         term              term     which have terms to maturity approximating the terms of
     These assumptions are further discussed in Note 10.           as incurred.                                                                                                                 the related liability, are used.
                                                                                                                                Plant and                    2 to 10 years     2 to 10 years
                                                                                                                                equipment                                                       Defined Benefit Superannuation Schemes
     Revenue Recognition                                           Inventories
                                                                   Inventories are valued at the lower of cost and net                                                                          In respect of the Society’s defined benefits superannuation
     Government Grant Income                                                                                                    An item of property, plant & equipment is derecognised          plan, any contribution made to the superannuation fund
                                                                   realisable value. Costs incurred in bringing each product
     Revenue is recognised in accordance with AASB                                                                              upon disposal or when no further future economic                by the Society is expensed when due.
                                                                   to its present location and condition is accounted for as
     1004: Contributions. Revenue is recognised when                                                                            benefits are expected from its use or disposal. Any gain
     the entity gains control over the revenue and there is                                                                     or loss arising on derecognition of the asset (calculated as    When sufficient information is not available to use defined
                                                                   • Raw materials – purchase cost on a first in-first out        the difference between the net disposal proceeds and the        benefit accounting for a multi-employer plan that is a
     not an unconditional obligation to repay the revenue.
                                                                     basis; and                                                 carrying amount of the asset) is included in profit or loss in   defined benefit plan, an entity shall account for the plan
     Government grants received to purchase an asset are
     recognised when the asset has been purchased, as prior        • Finished goods and work in progress – cost of direct       the year the asset is disposed.                                 under AASB 119 paragraphs 44-46 as if it were a defined
     to this point Yooralla has an obligation to repay the funds     material and labour.                                                                                                       contribution plan. Refer to Note 10 for more detail.
     if the asset is not acquired. Yooralla therefore recognises
                                                                   Investments                                                  Intangible assets are acquired and initially measured at        Taxation
     grant income even where the service is not delivered until
                                                                   Financial assets of Bank Bills and Managed Funds are         cost. Following initial recognition intangibles assets are      The Society is exempt from income tax by virtue of
     the next financial period.
                                                                   classified as available-for sale. After initial recognition   carried at cost less any accumulated amortisation and any       Section 23 of the Income Tax Assessment Act 1936.
     Sale of Goods                                                 available-for sale investments are measured at fair value    accumulated impairment losses.
                                                                   with unrealised gains and losses being recognised as                                                                         Revenues , expenses and assets are recognised net of the
     Recognised when control of the goods passes to the
                                                                                                                                Leases                                                          amount of GST except:
     buyer.                                                        a separate component of equity until the investment is
                                                                   derecognised or until the investment is impaired, at which   Leases are classified at their inception as either operating     • When the GST incurred on a purchase of goods and
     Fees and Rents                                                time the cumulative gain or loss previously reported in      or finance leases based on the economic substance of the           services is not recoverable from the taxation authority,
     Fees are recognised when received. Rents and services         equity is recognised in profit and loss. Realised gains and   agreement so as to reflect the risks and benefits incidental        in which case the GST is recognised as part of the cost
     are recognised when control over the right to be paid         losses are recognised through the profit and loss.            to ownership.                                                     of acquisition of the asset or as part of the expense
     passes to Yooralla and can be reliably measured.                                                                                                                                             item as applicable; and
                                                                   The fair values of investments that are actively traded in   Operating leases
                                                                                                                                                                                                • Receivables and payable, which are stated with the
     Dividend Income                                               organised financial markets are determined by reference       The minimum lease payments of operating leases,                   amount of GST included.
                                                                   to quoted market bid prices at the close of business on      where the lessor effectively retains substantially all of
     Dividend income is recognised in the income statement
                                                                   the balance date.
     when the entity’s right to receive is established.
     NOTE 1 SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES                                                                                NOTE 3 EXPENSES
     The net amount of GST recoverable from, or payable to,         Yooralla Equity                                                                                                                                    2009 $          2008 $
     the taxation authority is included as part of receivables or   Yooralla is a company limited by guarantee and therefore
     payables in the balance sheet.                                 the liability of members of Yooralla is limited to $50 each.      Cost of goods sold - Business services                                           356,581        241,914
                                                                    The liability continues for 12 months after a person stops        Cost of goods sold - Equip.                                                    5,375,600       4,737,227
     Cash flows are included in the Cash Flow Statement
                                                                    being a member. Each member agrees to contribute up to
     on a gross basis and the GST component of cash flows                                                                              Salaries, Employee Benefits and Staff Agency Expense
                                                                    that amount to Yooralla if it is wound up and the money is
     arising from investing and financing activities, which is
                                                                    needed to pay the debts and liabilities of Yooralla or the cost   Wages and Salaries expense                                                    40,297,535      36,813,269
     recoverable from, or payable to, the taxation authority are
                                                                    of winding up. Under the Memorandum and the Articles of           Superannuation expense                                                         3,574,541       3,301,546
     classified as operating cash flows.
                                                                    Association dividends are not able to be declared.                Workers Compensation expense                                                   1,162,581       1,016,186
                                                                                                                                      Long Service and Annual Leave provision expense                                  709,016        862,161
                                                                                                                                      Employee Training expense                                                        491,788        449,393
                                                                                                                                      Staff Agency expense                                                           6,667,567       6,234,308
                                                                                                                                                                                                                  52,903,028        48,676,863
                                                                                                                                      2008 Specific purpose projects expense of $3,579,076 has been reclassified to the respective
                                                                                         2009 $                2008 $                 lines as it is considered more relevant. The breakdown is as follows:
                                                                                                                                      • Salaries, employee benefits and staff agency expense for $1,097,441 (2009: $1,129,359)
     Revenues from Ordinary Activities
                                                                                                                                      • Discretionary expenditure for carers & clients for $1,502,127 (2009: $1,637,403)
     Government grants - State - recurrent                                            50,775,088           46,886,187
                                                                                                                                      • IT, Telecommunications & Postage expense for $993 (2009: $4,067)
                           - Commonwealth - recurrent                                  1,593,378             1,160,260
                                                                                                                                      • Repairs, maintenance and minor equipment expense for $0 (2009: $14,554)
     Sale of goods - Business Services                                                 1,640,905             1,164,825
                                                                                                                                      • Other expenses from ordinary activities for $978,515 (2009: $780,798)
     Sale of goods - Equip.                                                            6,525,508             5,769,393
30                                                                                                                                                                                                                                               31
     Fees and rents                                                                    5,784,543             6,086,734
     Fundraising - ordinary activities                                                 3,792,412             3,595,329
                                                                                                                                                                                                                       2009 $            2008
     Specific purpose projects                                                          3,941,107             3,335,125
     Total revenues from operating activities                                         74,052,942           67,997,853                 Depreciation and Amortisation Expense
     Revenues from Investing Activities                                                                                               Buildings                                                                        668,724        645,523
     Interest on short-term deposits                                                   1,029,500             1,053,135                Leasehold improvements                                                           247,615        205,685
     Rent for Glenroy School                                                            475,189                467,590                Plant and equipment                                                              609,102        554,500
     Rent for office spaces (net of outgoings)                                           263,793                270,711                Motor vehicles                                                                   622,134        537,206
     Profit from disposal of property, plant and equipment                               188,400                175,738                Amortisation on Intangibles                                                               -      42,632
     Income from managed funds / public company shares                                  333,581                455,761                                                                                              2,147,576        1,985,547
     Gain / (Loss) on sale of shares                                                   (150,376)               (44,053)
                                                                                                                                      Unrealised impairment (loss) from managed funds                                1,844,431               -
     Total revenues from non-operating activities                                      2,140,088             2,378,883
                                                                                                                                      The market continues to be volatile with the value of investments held increasing
     Revenue from Capital Grants
                                                                                                                                      by approximately $838,000 during the two months since 30 June 2009
     State Government                                                                  2,446,931             2,123,568
     Commonwealth Government                                                            125,500                 28,879
     Private Capital Grants                                                             152,743                 77,097
     Total revenue from capital grants                                                 2,725,174             2,229,544                                                                                                 2009 $          2008 $

     Revenue from Bequests                                                                                                            Rental - operating leases                                                        646,429        617,824
     Capital bequests                                                                  1,095,924             1,243,858                Auditors remuneration - audit fee                                                    46,350      48,920
     Special Trust Funds                                                                 62,096                 86,392                                            - other services                                         12,155       2,350
     Total revenue from bequests                                                       1,158,019             1,330,250                Bad debts - trade debtors                                                             7,252       2,137
     NOTE 4 RECEIVABLES (CURRENT)                                                                                       NOTE 6 INVENTORIES (CURRENT)
                                                                                        2009 $               2008 $                                                                       2009 $         2008 $

     Trade receivables                                                                 1,606,630          1,826,225     Stock - Raw materials                                              69,205         56,710
     Less Allowance for impairment loss                                                 (10,000)            (10,000)            - Finished goods                                           14,072         15,612
                                                                                       1,596,630          1,816,225                                                                       83,277          72,322

     Accrued Interest on Bank bills                                                      65,521              53,223
     Accrued Income - Imputation Credits (Franking)                                     109,252             101,088
     Glenroy Special School share for utilities & maintenance                            36,479              34,254
     Other - Accrued income                                                             159,704             178,492
     Other debtors                                                                       11,246              22,104     NOTE 7 PROPERTY, PLANT & EQUIPMENT
                                                                                      1,978,833           2,205,386

     (I) Trade receivables are non-interest bearing and generally on 30-60 day terms.                                                                                                     2009 $         2008 $
     A provision for impairment loss is recognised when there is objective evidence that an individual
     trade receivable is impaired. An impairment loss of $10,000 has been recognised by Yooralla at balance date.       Land - at cost                                                  9,599,951      8,877,427
     As at balance date the ageing analysis of trade receivables is as follows:                                         Buildings - at cost                                            24,761,777     23,897,279
                                                                                                                        Accumulated depreciation                                       (6,791,313)    (6,122,589)
                         Total         0-30 days        31-60 days       61-90 days       +91 days       +91 days
                                                                                                                        Written down value                                             17,970,464     17,774,690
                                                                         PDNI*            PDNI*          CI*
      30 June 2009       1,606,629     1,432,084        108,928          32,016           23,601         10,000         Leasehold improvements - at cost                                1,558,919      1,136,630
                                                                                                                        Accumulated amortisation                                       (1,096,994)     (849,380)
      30 June 2008       1,826,225     1,491,194        255,736          42,957           26,338         10,000
32                                                                                                                      Written down value                                                461,925        287,250    33
      * PDNI - Past due not impaired
      * CI - Considered impaired                                                                                        Plant and equipment - at cost                                   7,164,500      6,163,232
                                                                                                                        Accumulated depreciation                                       (4,928,793)    (4,448,573)
                                                                                                                        Written down value                                              2,235,706      1,714,659

                                                                                                                        Motor vehicles - at cost                                        4,955,458      4,274,017
                                                                                                                        Accumulated depreciation                                       (2,516,828)    (2,928,847)
     NOTE 5 FINANCIAL ASSETS (CURRENT)                                                                                  Written down value                                              2,438,630      1,345,170

                                                                                                                        Total property, plant and equipment - at cost                  48,040,605     44,348,585
                                                                                                                        Total accumulated depreciation and amortisation               (15,333,929)   (14,349,389)
                                                                                        2009 $               2008 $
                                                                                                                        Total written down value                                       32,706,676     29,999,196
     Bank bills - at fair value                                                        7,000,000         12,836,289
     Managed Funds - at fair value                                                     5,528,818          7,283,037     As at 30th June 2009 the Directors have valued interests in
                                                                                  12,528,818             20,119,326     land and buildings at $43,145,000 which they are satisfied
                                                                                                                        exceeds the book value at that date.

     Managed funds are classified as available for sale investments that are ordinary shares and shares in unit trusts
     that have no fixed maturity date. Their fair value has been determined directly by reference to published price
     quotations in an active market.
                                                                                                                     NOTE 9 PAYABLES (CURRENT)
     Reconciliations                                                                                                                                                                               2009 $                   2008 $
     Reconciliations of the carrying amounts of property, plant and equipment at the beginning and end of
     the current financial year.                                                                                      Prepaid Revenue                                                               115,187              472,594
                                                                                                                     Capital Income received in advance                                          4,220,654            5,770,124
                                 Carrying         Additions       Disposals        Depreciation     End Balance      Trade creditors                                                             2,316,517            2,229,275
                                 Beginning                                         Expense          @ 30/6/09        Goods & services tax payable                                                  327,087              598,783
                                 @1/7/08                                                                             Accrued salaries & wages (including super)                                    362,853            1,838,542
                                                                                                                     Super levy payable                                                            428,580              266,381
      Land                       8,877,427        722,524         -                -                9,599,951        Super contributions payable                                                    64,435                  55,493
      Buildings                  17,774,690       864,498         -                (668,724)        17,970,464       Make Good Provision                                                                  -                 50,000
      Leasehold improvement      287,250          422,288         -                (247,615)        461,924          Jean Chambers Foundation                                                      181,619              171,908

      Plant & equipment          1,714,659        1,131,811       (1,661)          (609,102)        2,235,706        Other creditors                                                                13,306                   4,545
                                                                                                                                                                                                8,030,237            11,457,645
      Motor vehicles             1,345,170        1,983,811       (268,216)        (622,134)        2,438,631
      Total                      29,999,196       5,124,933       (269,877)        (2,147,576)      32,706,676

                                 Carrying         Additions       Disposals        Depreciation     End Balance
                                 Beginning                                         Expense          @ 30/6/08        NOTE 10 PROVISIONS, EMPLOYEE ENTITLEMENTS & SUPERANNUATION COMMITMENTS

      Land                       7,378,851        1,498,576       -                -                8,877,427                                                                                      2009 $                   2008 $
34                                                                                                                                                                                                                                   35
      Buildings                  17,854,711       565,502         -                (645,523)        17,774,690       Employee entitlements (current)                                             6,028,734            5,555,211
      Leasehold improvement      419,397          73,538          -                (205,685)        287,250          Employee entitlements (non-current)                                           967,966              776,124
      Plant & equipment          1,414,248        855,765         (854)            (554,500)        1,714,659                                                                                   6,996,700             6,331,335

      Motor vehicles             1,414,985        675,833         (208,442)        (537,206)        1,345,170        Employee Benefits
      Total                      28,482,192       3,669,214       (209,296)        (1,942,914)      29,999,196       The aggregated employee benefits recognised and included in the financial statements are as follows:

                                                                                                                                                                                                   2009 $                   2008 $

                                                                                                                     Annual Leave - current                                                      2,676,247            2,393,061

     NOTE 8 INTANGIBLES                                                                                              Long Service Leave - current
                                                                                                                     Long Service Leave - non-current
                                                                                                                     Accrued Wages and Salaries (i)                                                362,853            1,838,542
                                                                                   2009 $               2008 $       Superannuation payable (i)                                                    493,015              321,874
                                                                                                                     Total Employee Benefits                                                     7,852,568             8,491,751
     Computer Software at cost                                                     382,448              382,448
     Accumulated Amortisation                                                     (382,448)            (382,448)     (i) Accrued Salaries and Wages and Superannuation Payable are included in Note 9 Payables (current).
     Written down value                                                                   -                      -
                                                                                                                                 NOTE 12 UNREALISED GAINS/(LOSSES) ON AVAILABLE FOR SALE INVESTMENTS
     Superannuation Commitments                                     We have been notified by Health Super that the Defined                                                                                         2009 $                 2008 $
     The superannuation plans provide both accumulated              Benefit Fund has maintained its fully funded status. The
     and defined benefits, the latter based on years of               Health Super Defined Benefit Scheme assets exceeded            Balance at beginning of year                                                   (709,542)              644,936
     service and final average salary. Eligible employees can        liabilities by $15.063 million as at 30 June 2009 (30 June   Unrealised gains / (losses) on managed funds                                 (1,134,889)           (1,073,430)
     contribute to the plans at various percentages of their        2008: $23.95 million). Based on the Yooralla payroll
                                                                                                                                 Effects of changes in accounting policy                                                              (281,048)
     wages and salaries. Yooralla also contributes to the plan.     information the notional excess of net assets attributable
                                                                    to Yooralla employees in the Defined Benefit Scheme as         Impairment of available for sale investments                                  1,844,431                      -
     Contributions by Yooralla into the accumulation fund of
     up to 9% of employees’ wages and salaries are legally          at 30 June 2009 is $16,305 (30 June 2008: $56,289)           Balance at end of year                                                                 -             (709,542)
     enforceable in Australia.
                                                                    Past investment performance is not a reliable indicator of
                                                                                                                                 The prior year Statement of Recognised Income and Expenses had Unrealised gains/(losses) on available for
     Some of Yooralla’s employees will receive defined benefit        future performance. Even though the Health Super Fund
                                                                                                                                 sale assets relating to Special Funds separately as ($281,048). Under the change in accounting policy detailed
     post-employment benefits from Health Super. Health              has recently attained a satisfactory funding status with
                                                                                                                                 in Note 11, the 2008 Unrealised gains/(losses) on available for sale assets within the Statement of Recognised
     Super is a defined benefit multi-employer plan. Sufficient        the assistance of strong investment returns, on the advice
                                                                                                                                 Income and Expenses has been restated to ($1,354,478), representing an increase of ($281,048).
     information is not available to account for Health Super       of the Fund’s actuary, the contribution rates will remain
     as a defined benefit plan as each employer is exposed to         unchanged for the current financial year.
     actuarial risks associated with current and former employees
     of other entities. As a result there is no consistent and
     reliable basis for allocating the obligation, assets and
     costs to individual entities. Therefore Yooralla has adopted
     defined contribution accounting for these employees.                                                                         NOTE 13 ACCUMULATED SURPLUS
                                                                                                                                                                                                                 2009 $                 2008 $

                                                                                                                                 Balance at beginning of year                                                 38,730,190            35,562,267
     NOTE 11 SPECIAL TRUST FUND                                                                                                  Effects of changes in accounting policy                                                               190,000    37

                                                                                                                                 Restated opening balance                                                     38,730,190            35,752,267
                                                                                                                                 Net Surplus                                                                   1,455,674             3,055,042
                                                                                       2009 $                2008 $              Surplus attributable to special trust funds                                     (60,138)              (77,119)
                                                                                                                                 Balance at end of year                                                      40,125,726             38,730,190
     Hilltops Trust Fund
     Balance at beginning of the financial year                                        200,587               197,029
     Additions during the financial year                                                 11,555               12,830
     Expenditure during the financial year                                               (1,958)              (9,272)
     Balance at end of the financial year                                              210,184               200,587

     Katherine Bourke Trust Fund
     Balance at beginning of the financial year                                       1,153,561            1,270,000
     Effects of changes in accounting policy                                                  -            (190,000)
     Restated opening balance                                                        1,153,561            1,080,000
     Additions during the financial year                                                 50,541               73,561
     Unrealised gains/(losses) on managed funds                                               -            (281,048)
     Effects of changes in accounting policy                                                  -             281,048
     Balance at end of the financial year                                             1,204,103            1,153,561

     Total Special Funds                                                           1,414,287              1,354,148

     Change in accounting policy
     Recognition of managed fund’s fair value movements attributable to the Katherine Bourke Trust Fund have
     historically occurred directly in the same trust fund account. The appropriate treatment is to recognise such
     movements outside of the Trust to preserve the bequest and recognise investment income.
     The change has resulted in Unrealised Gains/(Losses) decreasing by $281,048 for the 2008 effect (see Note 12)
     Accumulated Surplus has been restated by $190,000 for the 2007 effect (see Note 13)
     NOTE 14 STATEMENT OF CASH FLOWS                                                                          NOTE 15 EXPENDITURE COMMITMENTS
     (a) Reconciliation of the net surplus to the net cash flows from operating activities                                                                                                       2009 $                2008 $

                                                                                     2009 $        2008 $     Lease expenditure commitments:
                                                                                                              Operating leases (non-cancellable)
     Net surplus/(deficit)                                                          1,455,674     3,055,042    - not later than one year                                                         597,617               507,120
     Depreciation of property, plant and equipment                                 1,899,961     1,737,229    - later than one year and not later than five years                                895,877               475,380
     Amortisation of leasehold improvements                                          247,615       205,685    - greater than five years                                                           20,634                     -
     Amortisation of Intangibles                                                            -       42,632    - aggregate lease expenditure contracted                                        1,514,128               982,500
     Bad and doubtful debts                                                            7,252         2,137      for at balance date but not provided for
     (Profit) / Loss on disposal of non-current assets                               (188,400)    (175,739)
     (Profit) / Loss on sale of shares                                                150,376        44,053
     Unrealised impairment (loss) from managed funds                               1,844,431              -

     Changes in assets and liabilities
     Trade debtors                                                                   212,343     (290,004)    NOTE 16 RELATED PARTY DISCLOSURES
     Other receivables                                                                35,133     (178,942)
     Interest receivable                                                             (12,298)       20,215
     Inventories                                                                     (10,955)       22,876    The Board of Yooralla during the financial year comprised:

     Prepayments                                                                     (96,131)       12,271    Ms. Emily Adams

     Creditors                                                                    (1,226,159)      567,230    Mr. Bruce Bonyhady

     Other creditors / provisions                                                    (29,012)         (856)   Mrs. Elizabeth Corbett

     Employee entitlements                                                           665,364       862,162    Dr Peter Langkamp (appointed 25 September 2008)
38   Goods and services tax payable                                                 (271,696)      104,954    Prof. Dinah Reddihough AO                                                                                         39

     Prepaid Capital Income                                                         (938,549)      376,593    Mr. Phillip Slater

     Unexpended Special Projects                                                    (271,318)    (221,585)    Ms. Amanda Robertson

     Revenue from bequests and trusts                                             (1,105,521)   (1,268,053)   Mr. Bryan Woodford (resigned 28 August 2008)

     Revenue from investing activites                                             (3,109,296)   (2,738,229)   Mr. John Yeoman
                                                                                                              Mr. Sanjib Roy (appointed 25 September 2008)
     Net cash flow from operating activities                                        (741,186)    2,179,671
                                                                                                              Bruce Bonyhady (Yooralla Chairman) is also a director of ANZ Trustees Limited. Yooralla has an
                                                                                                              investment management contract with ANZ Trustees. The contract is executed under normal
                                                                                                              commercial relations.
     (b) Reconciliation of cash
                                                                                                              No remuneration or superannuation benefit has been received or is due and receivable by
                                                                                                              Directors of Yooralla.
                                                                                     2009 $        2008 $

     Cash balance comprises:
     - Cash on hand                                                                   17,120        15,280
     - Cash in bank                                                                  216,388       112,558
     - Deposits at call (Maxi)
     Closing cash balance
                                                                                                              NOTE 17 SEGMENT INFORMATION
                                                                                                              Yooralla operates in Victoria within the community sector providing services to persons with disabilities.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   NOTE 18 (b) NET FAIR VALUE
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   (b) Sensitivity analysis                                        The credit risk on liquid funds is limited because the

                                                                                                                                                                    effective interest rates of financial assets and financial
                                                                                                                                                                    liabilities, both recognised and unrecognised, at the

                                                                                                                                                                                                                                                               2008 $’000


                                               managing each of the risks set out below, including                                                                                                                                                                                                                                                                                                                                                                                                                                                                 counter parties are reputable banks with high credit

                                                                                                                                                                                                                                     effective Interest Rate
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   The following sensitivity analysis is based on the interest

                                                                                                                                                                                                                                      Weighted average
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   ratings. Equity securities are spreads amongst highly

                                                                                                                                                                    Yooralla’s exposure to interest rate risks and the
                                               the investment exposure, setting of limits and                                                                                                                                                                                                                                                                                                                                                                                                      rate risk exposure in existence over the year ended 30
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   June 2009. If interest rates had moved as illustrated           reputable fund managers and stocks to minimise the risk
                                               This committee reviews and sets policies for

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   below, with all other variables held constant, the Yooralla     of default.

                                                                                                                                                                                                                                                               2009 $’000


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   operating surplus and equity would have been affected as
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   (d) Price Risk
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   The accounting standard defines this as the risk that the
                                                                                                     Risk Exposures and Responses

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Surplus (Deficit)               fair value of future cash flows of a financial instrument will

                                                                                                                                                                    reporting date are as follows:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Higher / (Lower)               fluctuate due to changes in market price. At balance date

                                                                                                                                                                                                                                                               2008 $’000



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   2009 $       2008 $             Yooralla has 23% (2007: 27%) of its investment portfolio

                                                                                                                                                                                                                                     statement of financial
                                                                                                                                                                                                                                      Total amount as per
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   in equity securities which is exposed to price risk. By its
                                                                                                                                           (a) Interest rate risk

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   +1% (100 basis points)         189,000        142,000           nature, investment in equity securities can never be risk

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   -1% (100 basis points)         (189,000)      (142,000)         free as the market price of these securities can fluctuate.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   To limit this risk Yooralla diversifies its portfolio in

                                                                                                                                                                                                                                                               2009 $’000



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   The sensitivity in 2009 is higher than 2008 due to higher

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   accordance with limits set by the Investment Committee
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   average monthly Maxi and bank bill balances throughout
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   and ultimately the Board. All the equity investments are
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   most of FY09, offset by lower average interest rates.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   publicly traded on the ASX. The investment philosophy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   (c) Credit Risk                                                 set by the Board regards these investments as medium to
                                                                                                                                                                                                                                                               2008 $’000                                                                                                                                                                                                                                                                                          long term thereby shielding the portfolio from short term



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Credit risk arises from the financial assets of Yooralla,
                                               development of a forecast cash flow that is updated
                                               to which we are exposed. These include monitoring

                                               to manage credit risk. Liquidity is managed through

                                                                                                                                                                                                                                     Non-Interest Bearing
                                                                                                                                                                                   Finance and Property and Investment Committees.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   market fluctuations.
                                               rates. Ageing analysis of receivables is undertaken

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   which comprise cash and cash equivalents, trade and
                                               the levels of exposure to interest rate movement

                                               daily monitoring of cash flow requirements and
                                               and assessment of market forecasts for interest

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   other receivables and available for sale financial assets.
                                                                                                                                                                                   financial risks rests with the Board through the
                                                                                                                                                                                   The primary responsibility for identification of

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   (e) Liquidity Risk
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Yooralla’s exposure to credit risk arises from potential
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   The accounting standard defines this as the risk that an
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   default of the counter party on its contractual obligations
                                                                                                                                                                                                                                                               2009 $’000



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   entity will encounter difficulty in meeting obligations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   resulting in financial loss.
40                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 associated with financial liabilities. The ultimate             41
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Yooralla only deals with third parties who have an              responsibility for this rests with the Board. Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   approved credit record with Veda Advantage. Trade               manages the liquidity risk by maintaining adequate cash
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   receivables consist of arrangements with state and              reserves and by continuously monitoring forecast and
                                                                                                                                                                                                                                                               2008 $’000


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   actual cash flows while matching the maturity profiles of
                                                                                                                                                                                                                                     maturing 1 yr or less

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   federal governments, Dualware commercial customers,
                                                                                                                                                                                                                                     Fixed Interest Rate

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   clients TAC and Department of Veterans Affairs (DVA).           financial assets and liabilities. Given the current surplus

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Receivables are monitored and followed up on an                 cash assets, liquidity risk is minimal.
                                               at least monthly.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   ongoing basis to reduce the potential for bad debts. Our

                                                                                                                                                                                                                                                                                                                                                                                                                             N/A – not applicable for non-interest bearing financial instruments.
                                                                                                                                                                                                                                                               2009 $’000


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   current trade terms are 30 -60 days (refer to Note 4 for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   details of the ageing of trade receivables as at 30 June
                                                                                                                                                                                                                                                               2008 $’000



                                                                                                                                    and liquidity risk. The Board through the Finance and

                                                                                                                                                                                                                                     Floating Interest Rate
                                                                                                                                    instruments are interest rate risk, credit risk, price risk

                                                                                                                                    Property Committee and the Investment Committee
                                                                                                                                    consider these risks. Yooralla used various methods
                                               receivables, financial assets available for sale (bank

                                                                                                                                    to measure and manage the different types of risk
                                               call. Yooralla does not enter into or trade financial
                                               bills and managed funds), cash and deposits at

                                                                                                                                    The main risks arising from Yooralla’s financial

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   DIRECTORS’ DECLARATION
                                               Yooralla’s financial instruments comprise of

                                                                                                                                                                                                                                                               2009 $’000



                                               instruments for speculative purposes.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   In accordance with a resolution of the Directors of           (b) there are reasonable grounds to believe that
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   Yooralla, I state that: In the opinion of the Directors:          Yooralla will be able to pay its debts as and when
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     they become due and payable.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   (a) the financial statements and notes of Yooralla are
                                                                                                                                                                                                                                     Financial Instruments

                                                                                                                                                                                                                                                                                                                                                                                                     Total financial assets
                                                                                                                                                                                                                                                                                                                                               Short term deposits

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       in accordance with the Corporations Act 2001,
                                                                                                                                                                                                                                                                                                                          Bill of exchange &

                                                                                                                                                                                                                                                                                                                          promissory notes

                                                                                                                                                                                                                                                                                                                                                                     Managed Funds

                                                                                                                                                                                                                                                                            Financial Assets

                                                                                                                                                                                                                                                                                                                                                                                     Listed shares

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      (i) giving a true and fair view of the Yooralla’s
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          financial position as at 30 June 2009 and of its
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          performance for the year ended on that date;

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          and                                                    BRUCE BONYHADY
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      (ii) complying with Accounting Standards and               Chair
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Corporations Regulations 2001; and                    12th October 2009

                                                                                                                                  Auditor’s Opinion
     Independent auditor’s report to the members of Yooralla
                                                                                                                                  In our opinion:
                                                                                                                                  1.      the financial report of Yooralla is in accordance with the Corporations Act 2001, including:
     Report on the Financial Report                                                                                                       (i)      giving a true and fair view of the financial position of Yooralla at 30 June 2009 and of its
     We have audited the accompanying financial report of Yooralla, which comprises the balance sheet as at 30                                     performance for the year ended on that date; and
     June 2009, and the income statement, statement of changes in equity and cash flow statement for the year                             (ii)     complying with Australian Accounting Standards (including the Australian Accounting
     ended on that date, a summary of significant accounting policies, other explanatory notes and the directors’                                  Interpretations) and the Corporations Regulations 2001.
                                                                                                                                  2.      the financial report also complies with International Financial Reporting Standards as issued by the
                                                                                                                                          International Accounting Standards Board.
     Directors’ Responsibility for the Financial Report
     The directors of the company are responsible for the preparation and fair presentation of the financial report in
     accordance with the Australian Accounting Standards (including the Australian Accounting Interpretations)
     and the Corporations Act 2001. This responsibility includes establishing and maintaining internal controls
     relevant to the preparation and fair presentation of the financial report that is free from material misstatement,
                                                                                                                                  Ernst & Young
     whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting
     estimates that are reasonable in the circumstances. In Note 2, the directors also state that the financial report,
     comprising the financial statements and notes, complies with International Financial Reporting Standards as
     issued by the International Accounting Standards Board.

                                                                                                                                  June Wilson
     Auditor’s Responsibility                                                                                                     Partner
42   Our responsibility is to express an opinion on the financial report based on our audit. We conducted our audit in            Melbourne                                                                                                           43
     accordance with Australian Auditing Standards and International Standards on Auditing. These Auditing                        XX October 2009
                                                                                                                                  12th October 2009
     Standards require that we comply with relevant ethical requirements relating to audit engagements and plan
     and perform the audit to obtain reasonable assurance whether the financial report is free from material

     An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the
     financial report. The procedures selected depend on our judgment, including the assessment of the risks of
     material misstatement of the financial report, whether due to fraud or error. In making those risk assessments,
     we consider internal controls relevant to the entity’s preparation and fair presentation of the financial report in
     order to design audit procedures that are appropriate in the circumstances, but not for the purpose of
     expressing an opinion on the effectiveness of the entity’s internal controls. An audit also includes evaluating the
     appropriateness of accounting policies used and the reasonableness of accounting estimates made by the
     directors2, as well as evaluating the overall presentation of the financial report.

     We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our
     audit opinion.
                                                                                                                                   Auditor’s Independence Declaration to the Directors of Yooralla
                                                                                                                                   In relation to our audit of the financial report of Yooralla for the financial year ended 30 June 2009, to
     In conducting our audit we have met the independence requirements of the Corporations Act 2001. We have                       the best of my knowledge and belief, there have been no contraventions of the auditor independence
     given to the directors of the company a written Auditor’s Independence Declaration, a copy of which is included               requirements of the Corporations Act 2001 or any applicable code of professional conduct.
     in the directors’ report. In addition to our audit of the financial report, we were engaged to undertake the
     services disclosed in the notes to the financial statements. The provision of these services has not impaired our

                                                                                                                                   Ernst & Young

                                                                                   Liability limited by a scheme approved under    June Wilson
                                                                                   Professional Standards Legislation
                                                                                                                                   XX October 2009
                                                                                                                                   12th October 2009
Postal address
P.O. Box 200
Flinders Lane Victoria 8009

Street address
244 Flinders Street
Melbourne Victoria 3000

(1300 9667 2552)

(03) 9654 7779