COMMUNICATIONS CALL TAKER by zrn20302

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									                                   CITY OF LITTLE ROCK
                                          HUMAN RESOURCES DEPARTMENT
                               500 W. Markham - Suite 130W - Little Rock, Arkansas 72201-1428
                                           (501) 371-4590  FAX (501) 371-4496
                                            www.littlerock.org – www.lrjobs.net


Dear Communications Call Taker (9-1-1 and 3-1-1) Applicant:
Thank you for your interest in pursuing the fulfilling career of a Call Taker for the 9-1-1 and 3-1-1
Communications Center.

The Communications Center is under the supervision of the Little Rock Police Department which was
founded in the early 1800’s and has since established a history of professionalism and dedication to the
citizens of this great City. The Communications Center receives calls for service involving a variety of
challenging issues including criminal activity and arrests, vehicle crashes, fires, requests for emergency
medical treatment, traffic violations and many other types of incidents. The 911 Communications Center
receives over 450,000 calls for assistance each year, and, therefore, we need a team of dedicated and caring
people who have the necessary skills, and abilities to assist the citizens of Little Rock.

Please ensure that you complete all of the documents included in this package. Instructions are provided
with each document; please ensure you follow them accordingly. Once all of the documents have been
completed, place them back into the original envelope (unless these were acquired on-line) and please call
the number below to schedule a test date for the computerized skills assessment:

                                              (501) 371-4571 or (501) 371-4590
Testing will be scheduled and administered on a weekly basis. Test slots are available on a limited basis,
due to the number of available computers. Calls will be accepted starting at 7:30 a.m. on Mondays. The
computerized skills assessment will be administered the next day (Tuesday). Scheduling will occur on a
first come, first serve basis. Once the Tuesday test administration is full, no additional individuals will
be scheduled until the following Monday. You must bring your completed application package
(application, resume supplement and survey) along with your Photo Identification to the test
administration site. Please report to the following address for testing:

                           City of Little Rock Human Resources Department
                                    500 West Markham, Suite 130W
                                       Little Rock, AR 72201-1428
Also enclosed are: a pamphlet which provides the essential job functions of a 911-311 Call Taker and
general test administration instructions. Please read this information before completing the forms and
calling to schedule testing.

Again, thank you for your time and interest in considering a future career with the City of Little Rock
Communications Center as a Communications Call Taker.

Kathleen Walker
Human Resources Analyst Sr.

Enclosures:
Employment Application form
Resume Supplement
Call Taker Interest Survey
Pamphlet / Job Requirements
Testing Instructions (Computer Skills list)
             FULL-TIME EMPLOYMENT APPLICATION
                                             Human Resources
                                               Department
                                               City of Little Rock
                                        500 W. Markham – Suite 130W
                                         Little Rock, AR 72201-1428
                                            Phone (501) 371-4590
        www.lrjobs.net
             Use this application for City of Little Rock and Little Rock Convention & Visitors Bureau applicants.
                                                   JOB INFORMATION
JOB POSTING NUMBER:                                       POSITION TITLE:

                                               PERSONAL INFORMATION
FIRST NAME                                   MIDDLE INITIAL                       LAST NAME

ADDRESS

CITY                                                       STATE                                        ZIP

HOME PHONE                                                ALTERNATE PHONE

                                                          PREFERRED METHOD OF NOTIFICATION ABOUT YOUR
EMAIL ADDRESS
                                                          APPLICATION STATUS?   EMAIL OR     PAPER

                                                        EDUCATION

DID YOU GRADUATE FROM HIGH SCHOOL?                         YES        NO
IF NO, DID YOU RECEIVE A G.E.D.?                           YES        NO

SCHOOL NAME                                               CITY                                         STATE

                                                  HIGHER EDUCATION

WHAT IS YOUR HIGHEST LEVEL OF EDUCATION?
  High School or GED  Some College       Associate’s Degree                    Technical College         Bachelor’s Degree
  Master’s Degree    Doctorate
                     VOCATIONAL / TECHNICAL / COLLEGE / UNIVERSITY EDUCATION
SCHOOL NAME                                                                   DEGREE RECEIVED
SCHOOL LOCATION (CITY/STATE)                       DID YOU GRADUATE?          # OF HOURS COMPLETED:
                                                   YES    NO
MAJOR


SCHOOL NAME                                                                   DEGREE RECEIVED

SCHOOL LOCATION (CITY/STATE)                       DID YOU GRADUATE?          # OF HOURS COMPLETED:
                                                   YES    NO
MAJOR



 City of Little Rock Full-Time Employment Application and Little Rock Convention & Visitors Bureau Application       Page 1
                                         DRIVER’S LICENSE INFORMATION
IF THE POSITION INVOLVES DRIVING, DO YOU HAVE A VALID                             STATE WHERE          CLASS
LICENSE?                                                                          ISSUED
   YES     NO
                         LIST SKILLS AND TRAINING / CERTIFICATES AND LICENSES




                                                     WORK HISTORY
DATES                        EMPLOYER                                         POSITION TITLE
From            To
ADDRESS                      CITY                                             STATE                              ZIP

SALARY                       PHONE NUMBER                   SUPERVISOR (NAME & TITLE)

MAY WE CONTACT THIS EMPLOYER? YES                   NO      Hours worked per week

DUTIES



REASON FOR LEAVING


                                                     WORK HISTORY
DATES                        EMPLOYER                                         POSITION TITLE
From            To
ADDRESS                      CITY                                             STATE                              ZIP

SALARY                       PHONE NUMBER                   SUPERVISOR (NAME & TITLE)

MAY WE CONTACT THIS EMPLOYER? YES                   NO      Hours worked per week

DUTIES



REASON FOR LEAVING


                                                     WORK HISTORY
DATES                        EMPLOYER                                         POSITION TITLE
From            To
ADDRESS                      CITY                                             STATE                              ZIP

SALARY                       PHONE NUMBER                   SUPERVISOR (NAME & TITLE)

MAY WE CONTACT THIS EMPLOYER? YES                   NO      Hours worked per week

DUTIES




 City of Little Rock Full-Time Employment Application and Little Rock Convention & Visitors Bureau Application         Page 2
REASON FOR LEAVING

Are you currently employed by the City of Little Rock?                          Yes         No

Have you ever been employed by the City of Little Rock?                         Yes         No

                                                           SKILLS
OFFICE            DATA ENTRY / KEYBOARDING (Speed and Accuracy):
SKILLS

OTHER SKILLS
                                                                                         EXPERIENCE:
SKILL                                   SKILL LEVEL
                                                                                         YEARS _____ MONTHS_____
                                          BEGINNER           SKILLED        EXPERT
                                                                                         EXPERIENCE:
SKILL                                   SKILL LEVEL
                                                                                         YEARS _____ MONTHS_____
                                          BEGINNER           SKILLED        EXPERT
                                                                                         EXPERIENCE:
SKILL                                   SKILL LEVEL
                                                                                         YEARS _____ MONTHS_____
                                          BEGINNER           SKILLED        EXPERT




 City of Little Rock Full-Time Employment Application and Little Rock Convention & Visitors Bureau Application   Page 3
                                              APPLICANT DECLARATIONS
My signature below indicates that I understand failure to complete this form accurately and thoroughly may result in
disqualification.

       if an investigation discloses misrepresentation or falsification of any information on this form or its attachments, my
        application may be rejected, my name removed from an eligibility list, and if I am already employed, I may be
        terminated from City employment.
       if a medical examination may be required if I am offered employment. I understand that the position for which I
        have applied may require a drug and alcohol screening and background investigation.
       this application and any other documents I have received in connection with my application, does not constitute a
        contract of employment either collectively or singularly.
       should I be selected for employment with the City of Little Rock, the terms and conditions of my employment are
        governed by the Administrative Personnel Policy and Procedure Manual, and, if applicable, the Rules and
        Regulations of the Little Rock Civil Service Commission.
       my application for employment once submitted to Human Resources, is subject to disclosure as a public record
        under the Arkansas Freedom of Information Act upon request by a citizen of the state of Arkansas.

I, for the purpose of determining my eligibility for employment, authorize any of the persons or organizations
referenced in any of my application documents to give the City of Little Rock any and all information concerning my
previous employment, education, or any other information they might have, personal or otherwise, with regard to
any of the subjects covered in these application documents or relevant to this application process. I release all such
parties and the City of Little Rock from all liability for any damage that may result from furnishing such
information. I authorize the City of Little Rock to request and receive such information. A copy of this authorization
shall be deemed as effective as the original and shall be in effect for one year from today's date.

I understand that a felony conviction related to any current or previous office, position or employment with any office,
department, commission, council, board, committee, legislative body, agency, or other establishment of the executive,
judicial, or legislative branch of the state, municipality, county, school district, institution of higher education, improvement
district, or any political district or subdivision will result in being ineligible for employment with the City of Little Rock. By
signing this application, I am certifying that: (1) I understand and acknowledge the pre-employment conditions listed in this
section; (2) I authorize relevant information, as addressed in this section, to be provided to the City; (3) My application form
and all related documents submitted contain no false information and are complete, truthful and accurate to the best of my
knowledge; and (4) I am in compliance with the Military Selective Service Act.

I have read and understand the above information.


X_______________________________________________                               __________________________
SIGNATURE OF APPLICANT                                                         DATE



 NOTE TO APPLICANTS - Please read carefully!!!
 If you have a disability and require reasonable accommodation in the application and/or testing process, please complete a Reasonable
 Accommodation Request Form. Forms are available and should be returned to the Little Rock Human Resources Department at 500
 West Markham, Suite 130W, Little Rock, AR 72201-1428. The request to the Human Resources Department may be in writing, by
 telephone (501-371-4590) or in person. To avoid unnecessary delay, please submit your request and documentation of the need for
 accommodation at least 48 hours in advance of the time the accommodation is needed.




 City of Little Rock Full-Time Employment Application and Little Rock Convention & Visitors Bureau Application            Page 4
                                             AGENCY WIDE QUESTIONS
The purpose of the following questions is to obtain additional information required to evaluate our recruitment
program as well as to prepare statistical reports required by Federal and State agencies.
1.      Race Identification

            Caucasian                                                 Black
            Asian                                                     American Indian or Native Alaskan
            Hispanic                                                  Other
            Two or More Races                                         Native Hawaiian or Other Pacific Islander
            Unknown

2.          Male        Female


3.      How did you learn about this job? (Check Only One)

            El Latino
            HOLA Arkansas
            Arkansas Democrat Gazette
            Business / Vocational School
            City Employee
            College / University
            Human Resources Job Line
            Human Resources Job Posting
            Internet / Web Search
            Private Employment Agency
            Professional Journal / Web Page
            Arkansas Department of Workforce Services
            Relative or Friend
            Social / Civic Organization
            Job Fair




 City of Little Rock Full-Time Employment Application and Little Rock Convention & Visitors Bureau Application   Page 5
                       CITY OF LITTLE ROCK
                   COMMUNICATIONS CALL TAKER
               APPLICANT SELF-EVALUATION INVENTORY
NAME: (Please Print) _____________________________________ DATE: ___________

PART I
1.       Are you are a citizen of the United States?                                               Yes   No

2.       Are you 21 years of age or older?                                                         Yes   No

3.       Is your record clear of any felony convictions? All previous records may be
         accessed during the background investigation.                                             Yes   No

4.       Are you willing to accept a minimum/starting salary of $25,734 (2010) a year?             Yes   No
         Additional compensation may be considered for those with directly related
         call-taking experience in a 9-1-1 emergency services center.

5.       Are you familiar with a Keyboard? The entire exam is administered via computer.           Yes   No


PART II
1.       Are you willing and able to work rotating shifts (i.e., 6:30 a.m. to 2:30 p.m. for
         two-three months, 2:30 p.m. to 10:30 p.m. for two-three months and 10:30 p.m. to
         6:30 a.m. for two-three months)?                                                          Yes   No

2.       Are you willing and able to work the day shift (6:30 a.m. to 2:30 p.m.) for the first
         three (3) weeks of training and then rotate to all shifts (both 2:30 p.m. to 10:30
         p.m. and 10:30 p.m. to 6:30 a.m.) for training for the duration of your
         probationary period?                                                                      Yes   No

3.       Are you willing to work in a confined space (i.e., a no smoking facility) for an entire
         shift (8 to 10 hours) with the exception of two 15 minute breaks and a meal break?        Yes   No

4.       Are you willing and able to function under pressure and/or duress?                        Yes   No

5.       Are you willing and able to work a schedule with rotating days off? (i.e., Monday
         and Tuesday off for two months; Wednesday and Thursday off for the next two
         months, descending by one day every two months.)                                          Yes   No

6.       Are you willing and able to work weekends and/or the possibility of unscheduled
         overtime?                                                                                 Yes   No

7.       Are you willing and able to work in an environment where your work is being
         constantly monitored and recorded?                                                        Yes   No

8.       Can you respond objectively and with controlled emotions to individuals that are
         upset or emotional?                                                                       Yes   No

9.       Can you maintain concentration and perform well even with distractions (i.e.,
         noises, loud talking, and movement in or around your immediate work area)?                Yes   No

10.      Are you willing and able to work in a position dealing with emergencies and life
         threatening situations which may have a high consequence of error (i.e., loss of
         life)?                                                                                    Yes   No


         By signing below, I am certifying that I have completed this form completely and truthfully.
         __________________________________________                                  ________________
         Signature                                                                          Date


Revised 3-10

								
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