Using Six Sigma Techniques in the Information Technology Organization

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					     Using Six Sigma Techniques in the Information Technology Organization:
Supporting the Drive for Responsiveness in the Overall Business Organization Strategy

                                  Fred M. Moseley
                                  mfred@nova.edu

                               Dr. John A. Scigliano
                                    MMIS 620

                                  October 20, 2007
                                                          Table of Contents

Pre-Approved Topic........................................................................................................................ 3
Statement of the Problem ................................................................................................................ 3
Outline of Paper .............................................................................................................................. 3
Reference List ................................................................................................................................. 3
Pre-Approved Topic
Using Six Sigma Techniques in the Information Technology Organization: Supporting the Drive
for Responsiveness in the Overall Business Organization Strategy

Statement of the Problem
Corporations today are creatively looking for ways to bring their IT organization into line with
the overall business strategy of the corporation; they’re finding this to be no easy task. Both
mid-level and senior executive (C-level) management are becoming increasingly aware of the
Six Sigma processes as they relate to improving the overall business processes. However, in
aligning their IT infrastructure with their overall business goals, CIOs are finding it difficult to
understand just how Six Sigma applies to their departments; especially in regards to IT. In fact,
“few executives have made the connection of applying real quality approaches [by means of]
applying technology to the enterprise” (Carlini, 2002). Although today’s “CIO comprehends the
potential impact of technology and the power of innovation more than any other C-level
executive in their organization” (Aral 2006), an aggravating situation still remains; many CIOs
have little or no business school (MBA) background. This dilemma severely limits the CIO’s
understanding of Six Sigma’s benefits to their organization.

Outline of Paper
In this paper the author will include, but not be bound to, the following outline:

-   What is Six Sigma?
-   Applying Six Sigma to the IT organization.
-   The DMAIC and its relevance to IT.
-   Changing the overall C-level paradigm towards the IT organization.
-   Getting the buy in from everyone within the organization.
-   Maintaining Six Sigma through well designed control processes.

Reference List
Aral, S. & Weill P. (2006, Winter). Generating premium returns on your IT investments. MIT
        Sloan Management Review, 47 (2), 39 – 48.

Carlini, J. (2002, May 1). Six sigma and applying technology. Midwest Business & Technology
        News. Retrieved October 10, 2007, from
        http://www.midwestbusiness.com/news/viewnews.asp?newsletterID=3636&page=1