Alicia Hess

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					Alicia Hess Phoenix, AZ 85041 US Mobile: 6023880358 RESUME Download Job Seeker's Word® Resume ^BACK TO TOP Resume Value: dc9htyzydmrsc8dx Resume Headline: Experienced Administrative Assistant ALICIA HESS 431 W Gary Way Phoenix, AZ 85041 (602) 3880358 – OBJECTIVE

Reliable, motivated, and hard working Administrative Assistant with excellent communication, strong interpersonal and organizational skills seeking a position to gain experience and insight into the industry for further advancement in career

SKILLS Almost five years of experience in the industry including extensive customer interaction, computer work, administrative work and stock supplies management

Computer skills –

* * * * * *

Microsoft Word - Proficient Microsoft Excel - Proficient Microsoft PowerPoint - Proficient Outlook/Thunderbird - Proficient Internet Research - Proficient Typing skills- Keyboard 70wpm, Ten key 70npm

Other skills –

* Excellent communication and people skills, including problemsolving with customers/co-employees * Excellent telecommunication skills * Excellent documentation and presentation skills * Strong organization and analytical skills * Very detail oriented, good at multi-tasking and require minimum supervision * Planning and Scheduling * Work very well under high pressure situations * Strong ability to lead and train. * Customer Service * Excellent coordination skills * Excellent written communication skills * Remarkable word processing and data entry skills. * Winning attitude together with fast learning, ambition, and organization skills * Fast reader and good at skimming


Nov2007 – Current: Administrative Assistant at TechMileage ( * New-hire orientation which included explaining details of benefits, company policies and travel tips. * Scheduling appointments for TechMileage software engineers with clients and follow-ups * Arranging new hire interviews and technical trainings * Arranging travel plans for software engineers * Office supply maintenance * Greet visitors and clients * Sorting and forwarding mail * Managed front desk activities including customer phone calls * Professional environment with high pressure situations

March 2006 - Nov 2007: Office Manager at EconoLodge

* Managed overall housekeeping * Managed front desk activities * Payments and bill processing * Interviewing and training * Scheduling work shifts * Legal paperwork * Customer service - Received calls, scheduled meetings and appointments

Oct 2004 - March 2006: Store Representative at CompUSA

* Organization of store for maintaining professional look * Stock management – Over looked the delivery of stock * Over looked the maintenance of price tags * Assisted customers with questions regarding products * Correspondence via e-mail and faxes * Prepared weekly/monthly reports * Kept records of the products * Worked with most departments of the store including supplies and purchases * Help new team members with their work and problems * Assisted managers in motivating other employees Aug 2003-Aug 2004: Sales Representative at MCI

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Sales Representative for out-bound calling phone service Gathered customers information and keyed it in Prepared training plans for new members Trained the coworkers for improvement Assisted in team morale


Pueblo West High School, Pueblo, Colorado-Graduated May 2002 TRAININGS Software tools Microsoft Word Microsoft Excel Microsoft PowerPoint Outlook

Behavioral Working in a Team Written communication skills Business Etiquettes Email Etiquettes

ACHIEVEMENTS Excelled in Elevator program at MCI (a leadership training program) Employee of the month award March 2008 at TechMileage


Eagle Projects – helped rebuild and paint bleachers for a school of blind children, plantation, clean up cemeteries CRY (Child Relief and You) – Participated to arrange funds for child relief

ABOUT MYSELF I have gained a wide variety of skills and experience whilst working in the industry the past five years. Together with the experience I have gained to date, I am able to offer the willingness to work within a high pressure environment and the ability to communicate well with people at all levels. I have always been admired for hard work, which I put into my assignments. Sticking to promises, discipline and full devotion to work are my values. Learning new things is a passion for me and I work quite effectively in a team and as an individual. My quick learning capability is my strength.

Resume of Alicia Hess

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SUMMARY ^BACK TO TOP Desired Salary/Wage: 40,000.00 USD Per Year Current Career Level: Experienced (Non-Manager) Years of relevant work experience: 2+ to 5 Years Work Status: US - I am authorized to work in this country for any employer. Active Security Clearance: No Target Job: Target Job Title: Administrative Assistant Desired Job Type: Employee Desired Status: Full-Time Target Company: Industry: no industry preference Occupation: * * * * * Administrative/ClericalAdministrative Support Data Entry/Order Processing Executive Support Office Management General/Other: Administrative/Clerical

Target Locations: Selected Locations: US-AZ-Phoenix Relocate: No Willingness to travel: Up to 25% travel Experience: - Present TechMileage , Industry: no industry preference Administrative Assistant

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