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Knowledge Worker Work The knowing-learning-doing nexus by fca58339


									Knowledge Worker Work

The knowing-learning-doing nexus

Dr Kate Andrews
Partner, Intellectual Capital
BDO Kendalls

▪ The Project Methodology

▪ Insights

▪ The knowing-learning-doing
  nexus: implications
Project Methodology
Literature Review
Distinguishing characteristics of the
  knowledge era:

▪ Knowledge as a strategic variable

▪ Time span of discretion

▪ Complex relationships

▪ Pervasive ICT
Literature Review
Knowledge Worker Capabilities

▪ Problem-solving and sense-making

▪ Pattern recognition to manage
  information overload

▪ Productive, creative and committed to

▪ Flexibility and tolerance for ambiguity
Knowledge Worker
Knowledge Worker Capabilities

▪ Think deeply about their work and
  organisation in the broadest

▪ Scavenge for development
  opportunities – hyper-vigilant

▪ Work with ambiguity and clarity:
  each is appropriate
Knowledge Worker Interviews
Maintaining and developing capability

1. Self-motivated learning

2. Exposure to new ideas

3. Learning by doing

4. Networking

5. Challenge

6. Consolidation of learning
 Thought Piece Prompts
The purpose of your paper is to
describe groundbreaking approaches
to professional development in the
knowledge era.
▪ Context: How will the world of knowledge be
  different in 2013?

▪ Based on your theoretical perspective, present
  your two or three challenging / groundbreaking
  ideas for professional development of
  knowledge workers in 2013
Thought Piece - Poell
Put learning explicitly on the
  agendas of organisations and
  individual knowledge workers

▪ Improving the knowledge worker’s
  learning repertoire

▪ Improving the knowledge worker’s
  learning environment
Thought Piece - Sveiby
▪ Management of knowledge
  workers and their knowledge is
  very poor
▪ HR’s contribution to knowledge
  worker development needs to be
▪ Desperate need for physical
  spaces that promote knowledge
Thought Piece - Woog
▪ Knowledge is emergent rather than
   ▪ Insight, intuition and improvisation
   ▪ Value insightful knowledge

▪ Importance of communicative
   ▪ Others need to understand the patterns

▪ Relationships as the critical factor
▪ Design a richer learning environment
Thought Piece: Granville
▪ Focus on knowing – the activity of

▪ Conversations establish shared

▪ Generosity and trust

▪ Knowledge workers as ‘designers’
  – producing something new
The Essence of Knowledge
▪ Knowledge work is a new way of

▪ Outcomes are emergent expressions of
  originality supported by contextual

▪ Knowledge workers are designers,
  working with complexity, imprecision,
  ambiguity and potential conflict
Implications for Managing
Knowledge worker PD is multi-
  faceted and the integration of
  working and learning is

▪ Active learning and relationships

▪ Challenge, novelty and

▪ Catalysts for intrinsic motivation
                     Full Papers
Working and Learning in Vocational
Education and Training in the Knowledge
▪ Review of selected knowledge-focussed literature
▪ Capabilities for the knowledge era
▪ Contemporary models for professional development
  in the knowledge era
▪ Thought pieces responding to key prompts
    ▪ Robert Poell (systems thinking); Karl-Erik Sveiby
      (knowledge management); Robert Woog (chaos and
      complexity); Ranulph Glanville (learning systems)

▪ All at
Related Article
Whicker, L.M. & Andrews, K.M.
 (2004). Human Resource
 Management in the knowledge
 economy. Asia-Pacific Journal of
 Human Resources 42, 2, 156 -

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