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Knowledge Worker Work The knowing-learning-doing nexus by fca58339

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									Knowledge Worker Work

The knowing-learning-doing nexus


Dr Kate Andrews
Partner, Intellectual Capital
BDO Kendalls
kandrews@bdokendalls.com.au
Overview


▪ The Project Methodology

▪ Insights

▪ The knowing-learning-doing
  nexus: implications
Project Methodology
Literature Review
Distinguishing characteristics of the
  knowledge era:

▪ Knowledge as a strategic variable

▪ Time span of discretion

▪ Complex relationships

▪ Pervasive ICT
Literature Review
Knowledge Worker Capabilities

▪ Problem-solving and sense-making

▪ Pattern recognition to manage
  information overload

▪ Productive, creative and committed to
  learning

▪ Flexibility and tolerance for ambiguity
Knowledge Worker
Interviews
Knowledge Worker Capabilities

▪ Think deeply about their work and
  organisation in the broadest
  context

▪ Scavenge for development
  opportunities – hyper-vigilant

▪ Work with ambiguity and clarity:
  each is appropriate
Knowledge Worker Interviews
Maintaining and developing capability

1. Self-motivated learning

2. Exposure to new ideas

3. Learning by doing

4. Networking

5. Challenge

6. Consolidation of learning
 Thought Piece Prompts
The purpose of your paper is to
describe groundbreaking approaches
to professional development in the
knowledge era.
▪ Context: How will the world of knowledge be
  different in 2013?

▪ Based on your theoretical perspective, present
  your two or three challenging / groundbreaking
  ideas for professional development of
  knowledge workers in 2013
Thought Piece - Poell
Put learning explicitly on the
  agendas of organisations and
  individual knowledge workers

▪ Improving the knowledge worker’s
  learning repertoire

▪ Improving the knowledge worker’s
  learning environment
Thought Piece - Sveiby
▪ Management of knowledge
  workers and their knowledge is
  very poor
▪ HR’s contribution to knowledge
  worker development needs to be
  strengthened
▪ Desperate need for physical
  spaces that promote knowledge
  flows
Thought Piece - Woog
▪ Knowledge is emergent rather than
  constructed
   ▪ Insight, intuition and improvisation
   ▪ Value insightful knowledge

▪ Importance of communicative
  understanding
   ▪ Others need to understand the patterns

▪ Relationships as the critical factor
▪ Design a richer learning environment
Thought Piece: Granville
▪ Focus on knowing – the activity of
  knowing

▪ Conversations establish shared
  meanings

▪ Generosity and trust

▪ Knowledge workers as ‘designers’
  – producing something new
The Essence of Knowledge
Work
▪ Knowledge work is a new way of
  knowing

▪ Outcomes are emergent expressions of
  originality supported by contextual
  understanding

▪ Knowledge workers are designers,
  working with complexity, imprecision,
  ambiguity and potential conflict
Implications for Managing
Knowledge worker PD is multi-
  faceted and the integration of
  working and learning is
  definitional

▪ Active learning and relationships

▪ Challenge, novelty and
  conversations

▪ Catalysts for intrinsic motivation
                     Full Papers
Working and Learning in Vocational
Education and Training in the Knowledge
Era
▪ Review of selected knowledge-focussed literature
▪ Capabilities for the knowledge era
▪ Contemporary models for professional development
  in the knowledge era
▪ Thought pieces responding to key prompts
    ▪ Robert Poell (systems thinking); Karl-Erik Sveiby
      (knowledge management); Robert Woog (chaos and
      complexity); Ranulph Glanville (learning systems)

▪ All at
  http://www.flexiblelearning.net.au/projects/pdfuture.htm#report
Related Article
Whicker, L.M. & Andrews, K.M.
 (2004). Human Resource
 Management in the knowledge
 economy. Asia-Pacific Journal of
 Human Resources 42, 2, 156 -
 165

								
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