Gain Sharing Update Issue 2 - Fall 2005 In summary of what Dan presented at the most recent ship - you don't have to be a leader in Quarterly Employee Meetings last month, here is title to display leadership. The question some information regarding some general key points to ask is "How effective are you at taking and revisions of the FY06 Gain Sharing Program: the initiative to see that things get done General Key Points in your work group accurately and One-time distribution, for JRB employees only efficiently?" (JRB benefits are not identical to those of UPHS) Demonstration of UPHS Core Values Based on the performance evaluation tool (more rigorous than in the past) This mainly includes your ability to go above and beyond what's expected to Designed to reward the many JRB employees provide excellent customer service in whose performance exceeds expectations your daily interactions with patients Excludes those in probationary period or and internal/external customers. The Message from the Chairman and Chief Operating Officer performance management UPHS and Departmental Core Values FY05 was a spectacular year for the Department. Outpatient visits Will be paid if the budget commitment is (excellence, integrity, diversity, profes- were up 7% and operative cases increased 10% over last fiscal year. achieved, after faculty incentives are paid. sionalism, individual opportunity, team- We have developed new affiliations with Chestnut Hill, Reading, and Revisions to FY06 Gain Sharing Program work and collaboration, and tradition) Brandywine Hospitals, as well as overseas in Shanghai and Korea. 75% weight for Performance Evaluation are values which every employee is Work RVUs were up 7% and Gross Patient Revenue was $105.7M -- up 25% weight for "service" based on: charged to uphold. from $98.2M in FY04. All of this is to say that if you feel like there is The revised methodology for the Gain Sharing more work being done, you are correct. We are only able to achieve Service to Department/UPHS Program will place more emphasis on some important these outstanding results through hard work and dedication from our This includes involvement in committees, items that are either not fully reflected or not weight- faculty and staff. Thank you for all you do. task forces, and/or projects outside of ed very heavily in the performance evaluation. If you your normal realm of responsibility. have any questions regarding this, please do not hes- As we look ahead to FY06, the Department is actively engaged in a new Leadership within your group or area itate to speak with your Director or contact the Larry R. Kaiser, MD set of goals and objectives. We will be developing a new strategic plan Human Resources Office. This includes direct and indirect leader- for the Department. Over four years ago we developed a five year strategic plan and it is time to create our vision for the next five years. John Rhea Barton Benefits Fair 2005 It is our goal to rank #2 in NIH research funding; we currently rank #3. The Department plans to have an endowed Professorship in every The second annual Benefits Fair for JRB employees Division. We will continue to improve on employee satisfaction. You was held on Friday, August 19, 2005. This year, we recently reviewed the results of the latest employee survey at the had representatives from MetLife Dental, Comments and suggestions are welcome employee meetings and were asked to participate in some action teams Independence Blue Cross, Gwynedd-Mercy College, and may be submitted to the editors. to improve stress on the job and workload, teamwork, and the perform- and Voluntary Insurances through USI. For the sec- Editors ance review process. Your input into improving these areas is critical. ond year in a row, we had specialists come from Jana Johnson We also aim to achieve high performance on patient satisfaction. We Blue Cross to provide free chair massages and blood 215-662-2062 are looking at new strategies and engaging with consultants to help us pressure checks. Perfect activities for a Friday after- firstname.lastname@example.org achieve this goal. noon! Congratulations, again, to our raffle winners: Lori Pray Daniel J. Cooper Winners of a MetLife Snoopy Dog 215-662-6156 We are committed to providing you with the information you need to be Robin Noel email@example.com successful in your job. Jana and Lori continue to put together this Bernadette Notaro newsletter to address issues that are specific to you -- and we appreci- Christie Luaces Graphic Design ate their doing this. If you have a contribution to make to the newslet- Robin Noel ter, please email Jana and Lori. Winner of a $50 gift card to WaWa, Courtesy of USI Voluntary Insurances Advisory Board Beth Graeff Larry R. Kaiser, M.D. If you have any suggestions or comments regarding Daniel J. Cooper the Annual JRB Benefits Fair, please be sure to con- Angela B. Wurster Larry R. Kaiser, MD Daniel J. Cooper tact the Human Resources Office. Updates from 2004 Survey Work Groups Employee Assistance Program As a result of the abbreviated employee survey com- Career Advancement The Employee Assistance Program (EAP) provided by diately. During the initial call, you will arrange for a pleted in 2004, two areas were identified as opportu- This task force also completed additional surveys PENN-Behavioral Health, is a free, confidential coun- convenient time to meet. Appointments are typically nities for improvement and task forces were organized to help determine the employee's definition of seling and referral service offered by JRB and Penn available within one week of the call. to identify and tackle the underlying issues. Below is career advancement. The results of those surveys Surgery for employees and their immediate family an update on these on-going action teams: members. It is designed to provide assistance with Do I have to pay for these EAP services? led the committee to take on the large task of problems that may interfere with your professional or No - we are providing the Employee Assistance identifying and creating career ladders within JRB. personal life. The goal of this program is to encourage Program as a benefit to you - meaning your sessions Some People Do All the Work, This included exploring the different types of posi- employees to seek help with problems and challenges with the counselor are free. You may be referred out- While Others Do Just Enough To Get By. . . tion description groups within JRB and determin- side of the EAP for additional assistance, which will be ing which combinations of qualifications and expe- before those concerns have an adverse impact on your Additional surveys were distributed to understand health, daily life, and/or job performance. Here are coordinated with your health insurance coverage. rience would be required in each gradation. what the question was asking and how people some answers to some frequently asked questions How is information kept confidential? Barbara Todd, the Chair of this committee, worked thought they were responding. The widely spread regarding the EAP: The success of any EAP program depends on employ- with the nursing staff to complete the career lad- confusion regarding this question discovered via der for nursing positions within JRB (modeled ee confidence in its confidentiality. PENN-Behavioral Why should I call? What's a typical reason? these additional surveys succeeded in having the after the Health System). Health is dedicated to respect for an individual's pri- There are lots of various reasons that may prompt an question removed from future surveys. Although the members of the committee realize vacy and maintains adherence to strict confidentiality employee to seek guidance and help from the EAP. that the bridge between JRB and UPHS makes a guidelines in accordance with all state and federal Results of those surveys were discussed in a Some of this reasons include having/adopting a child, transition from one entity into the other cumber- mandates. Direct access to PENN-Behavioral Health meeting which included directors, leads, and loss of a loved one, getting married, substance abuse, some, they are attempting to find a way to over is specifically designed to enable faculty and staff to parenting concerns, relationship challenges, emotion- supervisors from the entire Department. During come this hurdle in the future. access service without a referral. All EAP discussions al/personality conflicts on the job, chronic anxiety, this brainstorming session, effective communica- and records of personal problems are kept in strictest In order to identify where current JRB employees feelings of being over-stressed or overwhelmed (at tion was identified as the primary issue to resolve. confidence and in files that are separate from employ- would best fit as the committee composes a grad- work or at home), getting a promotion, moving/buying All those present were in agreement that addition- er records. Therefore, you need not be concerned ing system and career ladders, they are going to a home, to name just a few. al training and development opportunities for about workplace privacy because your utilization of hold Resume Writing Workshops in the near this benefit is never disclosed to your employer and supervisors and employees would be a great help future. The purpose for these workshops will be How do I use this benefit? has no impact upon your job security. The only to increase communication and teamwork. twofold - although the committee would like each You can call 1-888-321-4433 to access the PENN- reporting the Department receives is the number of JRB employee to provide them with an updated Behavioral Health EAP, 24 hours per day, 7 days per The members of the task force then reconvened to people using the EAP - not whom. resume to accurately access their qualifications week. That's all it takes to get the important help you evaluate the different training/development oppor- and experience, the primary goal of these work may be seeking. Your situation will be assessed by a If you would like more information regarding the tunities provided within the Health System. shops will be to serve as a professional develop- counselor who will refer you to one of over 400 PENN- PENN-Behavioral Health and Employee Assistance Currently, committee members are attending these ment tool -- helping you articulate in print all of Behavioral Health network offices. The counselor Program and/or its confidentiality, please visit various training sessions to see if there is any the skills, abilities, and accomplishments you may offer other resources related to your particular www.pennbehavioralhealth.org. or call them at 1-888- value in incorporating those into our Department have experienced throughout your career. problem, as well. Emergencies will be handles imme- 321-4433. on a regular basis. Be on the lookout -- the workshops are expected to happen in October. Bubble and Squeak (Vegetable Pot Pie) If you have any additional comments or concerns White Cream Sauce: can cheat and buy frozen crusts. I prefer a wheat crust for regarding this topic, please contact one of the task If you have any additional comments or concerns this recipe. Prebake the bottom crust for 20 minutes in at 1 ½ tablespoon unbleached white flour force committee members: Amanda Buckley, Mike regarding this topic, please contact one of the task 350 degree oven. 1 tablespoon corn oil Butler, Jana Johnson, Julie Koehler, Diane force committee members: Amanda Buckley, Beth ½ teaspoon salt In a saucepan, combine oil and the flour, mixing them McLaughlin, Lori Pray, and Angela Wurster (Chair). Graeff, Jana Johnson, Carla Panaccio, Barbara Todd together and heat over a low flame. Stir them constantly 1 ½ cup soy milk (Chair), and Sandy Wardrop. (you can use the real stuff but try soy!) for 3 to 5 minutes. Then stir in soy milk until the sauce 2 teaspoons mirin has thickened. Add the salt, garlic and mirin, and simmer (look near the soy sauce in your grocery store) for 10 to 15 minutes, stirring occasionally. Remove from Open Enrollment 2 cloves garlic, minced heat and stir in the basil. Set aside. ¼ cup fresh basil, finely chopped Heat the oil in a large skillet, add the onion, YES! It's that time of year again! Our one-on-one ses- The new plan year starts November 1, 2005. carrot, cauliflower, turnip, green sions are finishing up this week. If you were unable If you changed plans, new cards should arrive The Filling: beans and Brussels sprouts. to make your scheduled appointment, or were just within the first 7-10 days of the new plan year (if 1 tablespoon toasted sesame oil Sprinkle with salt and sauté until unable to schedule an appointment, please contact 1 onion, sliced thin lightly cooked, 3-5 minutes. not sooner). If you did not make changes, your either Amanda Buckley or Jana Johnson as soon as 1 carrot, diced Add the flour and mix until all current cards will remain active. the vegetables are coated. possible. All employees must have completed a one- 1 cup cauliflower florets on-one meeting, or a manual Flexible Benefits The first paydate with the new bi-weekly rates will 1 small turnip, diced Pour in the white sauce and Election Form, to be compliant. be November 4, 2005. 1 cup green beans, cut into 1-inch pieces herbs and mix well. Pour into the prebaked bottom pie shell. A few important items to keep in mind: If you wish to make changes to the elections made 1 cup Brussels sprouts (YUM!) ¼ teaspoon salt (I use sea salt) Lay the top crust on the pie and cut several If you are contacted by the Human Resources during your one-on-one session, the last possible slits in the top crust to permit steam to escape while ½ tablespoon unbleached flour office in the next couple of weeks regarding need- date to make those changes is TODAY, Friday, baking. Place in the preheated oven and bake 35-45 min- 1 teaspoon dill ed paperwork, please respond in a timely manner. October 7th, 2005. utes. Remove from the oven and let cool for about 5 to 10 Make a double pie crust using your favorite recipe or you minutes before serving. Enjoy! Surgery First Year Residents Employee Spotlight on Pat Rahill Pat Rahill has been with isn't much of a sports fan but she enjoys time with her General Surgery the John Rhea Barton family and friends no matter what activity they are Department of Surgery for engaged in. the last twenty years. Pat Pat and Joe have some friends that they not only was a stay-at-home mom socialize with but also plan group trips together. They when she and her husband, have been to Jamaica, Cancun, and are currently Joe, decided it was time to planning a trip to Punta Cana. Pat also loves Key become a two income fami- West. One of Pat's favorite spots in Philadelphia is ly. Pat first took a job with Penn's Landing, she loves to be down by the water the IRS but it was not the and to walk around some of the older parts of the city. right fit for her. At the time, Dustin Bermudez Clayton Brinster Peter Jenkins Robert Lewis Ronald Parsons Pat's father grew up in that neighborhood. In fact, he Pat's sister, Dot, worked at grew up on the oldest street in Philadelphia - Elfreth's JRB in what was then called Alley. She remembers him telling stories about seeing Bookkeeping. Dot told Pat the Benjamin Franklin Bridge built. about an opening here and Pat came in to speak to Mr. Recently Pat began to listen to country music, but is Farrell and Ann Krajeski -- she was pretty much hired a fan of the Doors and Black Sabbath - both of whom on the spot. Pat began her career here in she has seen in concert. Of course, you can't go Appointments/Admissions covering both areas and wrong listening to then moved to Admissions after six months. She the Beatles or remained in that job for about 12 years working with Billy Joel either. Matthew Santore Anupama Sharma Chadwick Wu Ann Krajeski. Two surgeons began to try and per- Pat enjoys watch- suade Pat to become their secretary. Dr. Czerniecki ing the West Wing Plastic Surgery Urology was the victor and Pat began working for him 8 years but isn't really ago. much a television Pat has many great stories about JRB. Most of which zombie. She does- can't be published in an employee newsletter - oh the n't like scary scandal. She does have fond memories of the old hol- iday parties here in the lobby on 4 Silverstein. The office would close early and they would have food and drinks here in celebration Shareef Jandali James Smartt Benjamin Brucker Wesley Mayer Brian Steixner of the season. Everyone would come and a fun, fun time was had by all. 2005 Employee Survey Follow-up Growing up, Pat's father During the most recent Quarterly Employee Effective Teamwork/Collaboration was a Philadelphia Fire Meetings, Dan Cooper reviewed the results of the Avoiding duplication of effort Chief and they moved quite 2005 Employee Survey. As was mentioned, going Cooperation/teamwork between different work often. She has lived in forward this survey will only occur once every other movies at all, but much prefers groups/departments Germantown, Hunting year - not to officially come around again until 2007. a drama or comedy. One of her Park, Kensington and As a Department, we are committed to employee sat- Performance Evaluation Mayfair. She went to favorite movies is Forrest isfaction and want to hear 100% of our employees Poor employee performance is usually not Gump. Lincoln High School and say that they are proud to work for Penn Surgery. tolerated most of her four brothers Pat sees many more years of In order to help make that happen, we will conduct Effectiveness of your most recent performance and sisters remain in the helping patients and Dr. our own survey in the off-cycle years to make sure review Philadelphia area. Pat cur- Czerniecki ahead. She has we are making progress in the right direction. If you find yourself agreeing that these areas are a rently lives in Northeast Philly but is looking to move found a rewarding career here and she really loves There were several areas of opportunities concern -- especially due to personal experiences -- to Bucks County soon. Pat and Joe have three chil- what she does. She will have to put her dreams of then we would love it if you became part of a work dren and two grandchildren - with one more on the being a full-time grandmother on hold until her work derived from the 2005 Survey: way! group designed to tackle those issues. Please con- is done here. As we all know that will never happen! Workload and Stress tact Donna Morris to get involved. As Dan has said before, the people closest to the action are the best Family is really important to Pat. She hopes to one Pat - thanks for taking the time to tell us a little more Amount of work interferes with the quality of ones to help identify solutions. In order to make the day be a full-time grandmother. But in the meantime, about yourself. And thanks for all you do for the your work Department of Surgery one of the best places to she spends as much time as possible babysitting her Division of Endocrine and Oncologic Surgery and the Amount of stress in my job is a real problem grandchildren. She loves to cook for her family. Pat Department! work, we need your input and help. Welcome to Penn Surgery New Chief of Thoracic Surgery - Dr. Joel Cooper Maame Adjei-Barwuah - Precertification Coordinator - Laurie Magerfleisch - Database Administrator - Urology Joel D. Cooper, MD, Dr. Cooper has authored over 360 publications. His Revenue Cycle 19 Penn Tower 9 Penn Tower FACS, FRCS (C), contributions have been mainly in the field of airway Forest Aegiano - Appointments Coordinator - Shannon Maratea - Administrative Assistant - Vascular FRCS (Hon) is the surgery, esophageal surgery, pulmonary physiology, Appointments 4 Silverstein Surgery PMC newly appointed lung transplantation, and surgery for emphysema. Chief of the recently His research has been supported by the NIH for the Jennifer Arnold - Physician's Assistant - Cardiac Theresa Marciano - Appointments Coordinator - created Division of past 15 years. In 1983, Dr. Cooper and his team pio- Surgery 6 Silverstein Appointments 4 Silverstein Thoracic Surgery at neered the procedure for the first successful lung Deirdre Brewington - Medical Records Coordinator - GI Linda Mark - Clinical Research Nurse Coordinator - the University of transplantation and in 1986 the same team per- Surgery PAH Vascular Surgery 5 Ravdin Courtyard Pennsylvania Health formed the world's first successful double lung trans- System. Dr. Cooper, plant. Dr. Cooper and his colleagues presented the Julie Carl - Nurse Practitioner - Cardiac Surgery 6 Andrew Mathis - Research Administrative Assistant - who was born in results of a new operation known as lung volume Silverstein Penn Tower Lobby Charleston, West reduction surgery in 1993, which is designed to Terry Cianci - Clinical Research Coordinator - Cardiac David McGrail - Supervisor-CPUP Finance - Finance 4 Virginia, received his improve breathing capacity of patients suffering from Surgery 6 Silverstein Maloney undergraduate severe emphysema. Diane DiSalvatore - Admissions Coordinator - Adrian Mead - Registered Nurse - Plastic Surgery PAH degree from Harvard College. He graduat- Please welcome Dr. Cooper to the Department and to Admissions 4 Silverstein Donna Morris - Executive Assistant to the COO - ed from Harvard the Penn community. Raymond Duckworth - Nurse Practitioner - GI Surgery 4 Administration 4 Silverstein Medical School and Silverstein Ellen O'Neill - Financial Analyst - Finance 4 Maloney received his post- New Surgery Faculty in FY 05/06 Danielle Falso - Administrative Assistant - Urology PMC graduate training at Anita Ortiz - Executive Assistant - Administration 4 Massachusetts Donna J. Barbot, MD Diane Filter - Nurse Practitioner - GI Bariatric Surgery 4 Silverstein Silverstein General Hospital, Timothy R. Brazelton, MD, PhD Sharon Sappington - Registered Nurse - Plastic Surgery where he completed his chief residency in 1972. Nancy Gaines - Nurse Practitioner - GI Surgery 4 10 Penn Tower William J. Fredericks, PhD Silverstein Following his training, Dr. Cooper was on the faculty Mary Shaw - Clinical Research Coordinator - Transplant at the University of Toronto, Canada, where he was Richard Y. Highbloom, MD Sienna Green - Patient Account Representative - Revenue Surgery 2 Dulles Cycle 19 Penn Tower Chief of the Division of Thoracic Surgery between David I. Lee, MD Leigh Simpkins - Nurse Practitioner - Cardiac Surgery 6 1978-1988. Dr. Cooper then joined the faculty at Alberta Heim - Data Clerk - Revenue Cycle 19 Penn Silverstein Washington University in St. Louis as Chief of General Zhao-Jun Liu, PhD Tower Thoracic Surgery and subsequently served as Chief of David J. Maron, MD Kelley Smydra - Nurse Practitioner - GI Surgery 4 Maureen Kibelstis - Administrative Assistant - Silverstein the Division of Cardiothoracic Surgery between 1977- Endocrine and Oncologic Surgery 4 Silverstein 2004. Dr. Cooper also served as the Evarts A. Babak Sarani, MD Sekayi Steele - Data Clerk - Revenue Cycle 19 Penn Graham Professor of Surgery at Washington Tower Lisa D. Unger, MD University. Knowledge Link Darnell Thomas - Financial Chart Prep Coordinator - As you know, UPHS and the University of Patient Access 4 Silverstein Service Excellence Awards Pennsylvania have enacted a new on-line system Roula Voulagaridis - Administrative Assistant - responsible for tracking all employee compliance Colorectal Surgery and CSSP Penn Tower Lobby Congratulations to our most recent winners information. Knowledge Link (http://www.uphs. upenn.edu/knowledgelink/) will now be your 'one- Richelle Woodard - Grants Manager - Research 4 Maloney of the Council of Chiefs Service Excellence Award! stop shopping' for all compliance training - including Marge Zisa - Office Manager - Thoracic Surgery PMC UPHS and Departmental orientations, HIPAA, Annual June 2005 Mandatory Education modules, OD & CS training classes, computer systems training classes, and TB Erin Davis clearance among many other useful and valuable education- Save the Date Nurse Practitioner Cardiothoracic Surgery al tools. 2005 Holiday Party September 2005 This system is only accessible with an activated Pennkey and Curtis Center Maritza Nieves password. If you have not yet Administrative Assistant obtained these pieces of data, 601 Walnut Street Colon and Rectal Surgery you must do so immediately by taking two forms of identification to the Security Office on Ground Gates. December 10, 2005 Penn Presbyterian Medical Center If you are experiencing problems with Knowledge Link, please contact them by sending an e-mail to 7:00 - 10:00 P.M. To read about our winners or to nominate someone for the award please visit the JRB Forum and click on Service Excellence. firstname.lastname@example.org.
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