Gain Sharing Update by vht20013


									 Gain Sharing Update                                                                                                                                                                          Issue 2 - Fall 2005
In summary of what Dan presented at the most recent              ship - you don't have to be a leader in
Quarterly Employee Meetings last month, here is                  title to display leadership. The question
some information regarding some general key points               to ask is "How effective are you at taking
and revisions of the FY06 Gain Sharing Program:
                                                                 the initiative to see that things get done
General Key Points                                               in your work group accurately and
  One-time distribution, for JRB employees only                  efficiently?"
  (JRB benefits are not identical to those of UPHS)
                                                               Demonstration of UPHS Core Values
  Based on the performance evaluation tool
  (more rigorous than in the past)                               This mainly includes your ability to go
                                                                 above and beyond what's expected to
  Designed to reward the many JRB employees
                                                                 provide excellent customer service in
  whose performance exceeds expectations
                                                                 your daily interactions with patients
  Excludes those in probationary period or
                                                                 and internal/external customers. The                                      Message from the Chairman and Chief Operating Officer
  performance management
                                                                 UPHS and Departmental Core Values                                         FY05 was a spectacular year for the Department. Outpatient visits
  Will be paid if the budget commitment is
                                                                 (excellence, integrity, diversity, profes-                                were up 7% and operative cases increased 10% over last fiscal year.
  achieved, after faculty incentives are paid.
                                                                 sionalism, individual opportunity, team-                                  We have developed new affiliations with Chestnut Hill, Reading, and
Revisions to FY06 Gain Sharing Program                           work and collaboration, and tradition)                                    Brandywine Hospitals, as well as overseas in Shanghai and Korea.
  75% weight for Performance Evaluation                          are values which every employee is                                        Work RVUs were up 7% and Gross Patient Revenue was $105.7M -- up
  25% weight for "service" based on:                             charged to uphold.                                                        from $98.2M in FY04. All of this is to say that if you feel like there is
                                                          The revised methodology for the Gain Sharing                                     more work being done, you are correct. We are only able to achieve
     Service to Department/UPHS
                                                          Program will place more emphasis on some important                               these outstanding results through hard work and dedication from our
       This includes involvement in committees,
                                                          items that are either not fully reflected or not weight-                         faculty and staff. Thank you for all you do.
       task forces, and/or projects outside of            ed very heavily in the performance evaluation. If you
       your normal realm of responsibility.               have any questions regarding this, please do not hes-                            As we look ahead to FY06, the Department is actively engaged in a new
     Leadership within your group or area                 itate to speak with your Director or contact the           Larry R. Kaiser, MD
                                                                                                                                           set of goals and objectives. We will be developing a new strategic plan
                                                          Human Resources Office.
       This includes direct and indirect leader-                                                                                           for the Department. Over four years ago we developed a five year
                                                                                                                                           strategic plan and it is time to create our vision for the next five years.
 John Rhea Barton Benefits Fair 2005                                                                                                       It is our goal to rank #2 in NIH research funding; we currently rank #3.
                                                                                                                                           The Department plans to have an endowed Professorship in every
The second annual Benefits Fair for JRB employees                                                                                          Division. We will continue to improve on employee satisfaction. You
was held on Friday, August 19, 2005. This year, we                                                                                         recently reviewed the results of the latest employee survey at the
had representatives from MetLife Dental,                     Comments and suggestions are welcome
                                                                                                                                           employee meetings and were asked to participate in some action teams
Independence Blue Cross, Gwynedd-Mercy College,               and may be submitted to the editors.
                                                                                                                                           to improve stress on the job and workload, teamwork, and the perform-
and Voluntary Insurances through USI. For the sec-
                                                                      Editors                                                              ance review process. Your input into improving these areas is critical.
ond year in a row, we had specialists come from
                                                                      Jana Johnson                                                         We also aim to achieve high performance on patient satisfaction. We
Blue Cross to provide free chair massages and blood
                                                                      215-662-2062                                                         are looking at new strategies and engaging with consultants to help us
pressure checks. Perfect activities for a Friday after-
                                                                                                      achieve this goal.
noon! Congratulations, again, to our raffle winners:
                                                                      Lori Pray                                      Daniel J. Cooper
Winners of a MetLife Snoopy Dog
                                                                      215-662-6156                                                         We are committed to providing you with the information you need to be
     Robin Noel                                                                                          successful in your job. Jana and Lori continue to put together this
     Bernadette Notaro                                                                                                                     newsletter to address issues that are specific to you -- and we appreci-
     Christie Luaces                                                  Graphic Design                                                       ate their doing this. If you have a contribution to make to the newslet-
                                                                      Robin Noel                                                           ter, please email Jana and Lori.
Winner of a $50 gift card to WaWa,
Courtesy of USI Voluntary Insurances
                                                                      Advisory Board
     Beth Graeff                                                      Larry R. Kaiser, M.D.
If you have any suggestions or comments regarding                     Daniel J. Cooper
the Annual JRB Benefits Fair, please be sure to con-                  Angela B. Wurster
                                                                                                                                           Larry R. Kaiser, MD                     Daniel J. Cooper
tact the Human Resources Office.
 Updates from 2004 Survey Work Groups                                                                              Employee Assistance Program
As a result of the abbreviated employee survey com-      Career Advancement                                       The Employee Assistance Program (EAP) provided by            diately. During the initial call, you will arrange for a
pleted in 2004, two areas were identified as opportu-      This task force also completed additional surveys      PENN-Behavioral Health, is a free, confidential coun-        convenient time to meet. Appointments are typically
nities for improvement and task forces were organized      to help determine the employee's definition of         seling and referral service offered by JRB and Penn          available within one week of the call.
to identify and tackle the underlying issues. Below is     career advancement. The results of those surveys       Surgery for employees and their immediate family
an update on these on-going action teams:                                                                         members. It is designed to provide assistance with           Do I have to pay for these EAP services?
                                                           led the committee to take on the large task of
                                                                                                                  problems that may interfere with your professional or        No - we are providing the Employee Assistance
                                                           identifying and creating career ladders within JRB.
                                                                                                                  personal life. The goal of this program is to encourage      Program as a benefit to you - meaning your sessions
Some People Do All the Work,                               This included exploring the different types of posi-
                                                                                                                  employees to seek help with problems and challenges          with the counselor are free. You may be referred out-
While Others Do Just Enough To Get By. . .                 tion description groups within JRB and determin-
                                                                                                                                                                               side of the EAP for additional assistance, which will be
                                                           ing which combinations of qualifications and expe-     before those concerns have an adverse impact on your
  Additional surveys were distributed to understand                                                               health, daily life, and/or job performance. Here are         coordinated with your health insurance coverage.
                                                           rience would be required in each gradation.
  what the question was asking and how people                                                                     some answers to some frequently asked questions              How is information kept confidential?
                                                           Barbara Todd, the Chair of this committee, worked
  thought they were responding. The widely spread                                                                 regarding the EAP:                                           The success of any EAP program depends on employ-
                                                           with the nursing staff to complete the career lad-
  confusion regarding this question discovered via         der for nursing positions within JRB (modeled                                                                       ee confidence in its confidentiality. PENN-Behavioral
                                                                                                                  Why should I call? What's a typical reason?
  these additional surveys succeeded in having the         after the Health System).                                                                                           Health is dedicated to respect for an individual's pri-
                                                                                                                  There are lots of various reasons that may prompt an
  question removed from future surveys.                    Although the members of the committee realize                                                                       vacy and maintains adherence to strict confidentiality
                                                                                                                  employee to seek guidance and help from the EAP.
                                                           that the bridge between JRB and UPHS makes a                                                                        guidelines in accordance with all state and federal
  Results of those surveys were discussed in a                                                                    Some of this reasons include having/adopting a child,
                                                           transition from one entity into the other cumber-                                                                   mandates. Direct access to PENN-Behavioral Health
  meeting which included directors, leads, and                                                                    loss of a loved one, getting married, substance abuse,
                                                           some, they are attempting to find a way to over                                                                     is specifically designed to enable faculty and staff to
                                                                                                                  parenting concerns, relationship challenges, emotion-
  supervisors from the entire Department. During           come this hurdle in the future.                                                                                     access service without a referral. All EAP discussions
                                                                                                                  al/personality conflicts on the job, chronic anxiety,
  this brainstorming session, effective communica-                                                                                                                             and records of personal problems are kept in strictest
                                                           In order to identify where current JRB employees       feelings of being over-stressed or overwhelmed (at
  tion was identified as the primary issue to resolve.                                                                                                                         confidence and in files that are separate from employ-
                                                           would best fit as the committee composes a grad-       work or at home), getting a promotion, moving/buying
  All those present were in agreement that addition-                                                                                                                           er records. Therefore, you need not be concerned
                                                           ing system and career ladders, they are going to       a home, to name just a few.
  al training and development opportunities for                                                                                                                                about workplace privacy because your utilization of
                                                           hold Resume Writing Workshops in the near
                                                                                                                                                                               this benefit is never disclosed to your employer and
  supervisors and employees would be a great help          future. The purpose for these workshops will be        How do I use this benefit?
                                                                                                                                                                               has no impact upon your job security. The only
  to increase communication and teamwork.                  twofold - although the committee would like each       You can call 1-888-321-4433 to access the PENN-
                                                                                                                                                                               reporting the Department receives is the number of
                                                           JRB employee to provide them with an updated           Behavioral Health EAP, 24 hours per day, 7 days per
  The members of the task force then reconvened to                                                                                                                             people using the EAP - not whom.
                                                           resume to accurately access their qualifications       week. That's all it takes to get the important help you
  evaluate the different training/development oppor-       and experience, the primary goal of these work         may be seeking. Your situation will be assessed by a         If you would like more information regarding the
  tunities provided within the Health System.              shops will be to serve as a professional develop-      counselor who will refer you to one of over 400 PENN-        PENN-Behavioral Health and Employee Assistance
  Currently, committee members are attending these         ment tool -- helping you articulate in print all of    Behavioral Health network offices. The counselor             Program and/or its confidentiality, please visit
  various training sessions to see if there is any         the skills, abilities, and accomplishments you         may offer other resources related to your particular or call them at 1-888-
  value in incorporating those into our Department         have experienced throughout your career.               problem, as well. Emergencies will be handles imme-          321-4433.
  on a regular basis.                                      Be on the lookout -- the workshops are expected
                                                           to happen in October.                                                               Bubble and Squeak (Vegetable Pot Pie)
If you have any additional comments or concerns                                                                    White Cream Sauce:                                          can cheat and buy frozen crusts. I prefer a wheat crust for
regarding this topic, please contact one of the task     If you have any additional comments or concerns                                                                       this recipe. Prebake the bottom crust for 20 minutes in at
                                                                                                                   1 ½ tablespoon unbleached white flour
force committee members: Amanda Buckley, Mike            regarding this topic, please contact one of the task                                                                  350 degree oven.
                                                                                                                   1 tablespoon corn oil
Butler, Jana Johnson, Julie Koehler, Diane               force committee members: Amanda Buckley, Beth
                                                                                                                   ½ teaspoon salt                                             In a saucepan, combine oil and the flour, mixing them
McLaughlin, Lori Pray, and Angela Wurster (Chair).       Graeff, Jana Johnson, Carla Panaccio, Barbara Todd                                                                    together and heat over a low flame. Stir them constantly
                                                                                                                   1 ½ cup soy milk
                                                         (Chair), and Sandy Wardrop.                                 (you can use the real stuff but try soy!)                 for 3 to 5 minutes. Then stir in soy milk until the sauce
                                                                                                                   2 teaspoons mirin                                           has thickened. Add the salt, garlic and mirin, and simmer
                                                                                                                     (look near the soy sauce in your grocery store)           for 10 to 15 minutes, stirring occasionally. Remove from
 Open Enrollment                                                                                                   2 cloves garlic, minced                                             heat and stir in the basil. Set aside.
                                                                                                                   ¼ cup fresh basil, finely chopped                                      Heat the oil in a large skillet, add the onion,
YES! It's that time of year again! Our one-on-one ses-     The new plan year starts November 1, 2005.                                                                                             carrot, cauliflower, turnip, green
sions are finishing up this week. If you were unable       If you changed plans, new cards should arrive           The Filling:                                                                       beans and Brussels sprouts.
to make your scheduled appointment, or were just           within the first 7-10 days of the new plan year (if     1 tablespoon toasted sesame oil                                                    Sprinkle with salt and sauté until
unable to schedule an appointment, please contact                                                                  1 onion, sliced thin                                                                  lightly cooked, 3-5 minutes.
                                                           not sooner). If you did not make changes, your
either Amanda Buckley or Jana Johnson as soon as                                                                   1 carrot, diced                                                                         Add the flour and mix until all
                                                           current cards will remain active.                                                                                                               the vegetables are coated.
possible. All employees must have completed a one-                                                                 1 cup cauliflower florets
on-one meeting, or a manual Flexible Benefits              The first paydate with the new bi-weekly rates will     1 small turnip, diced                                                                  Pour in the white sauce and
Election Form, to be compliant.                            be November 4, 2005.                                    1 cup green beans, cut into 1-inch pieces                                        herbs and mix well. Pour into the
                                                                                                                                                                                                   prebaked bottom pie shell.
A few important items to keep in mind:                     If you wish to make changes to the elections made       1 cup Brussels sprouts (YUM!)
                                                                                                                   ¼ teaspoon salt (I use sea salt)                                           Lay the top crust on the pie and cut several
  If you are contacted by the Human Resources              during your one-on-one session, the last possible                                                                        slits in the top crust to permit steam to escape while
                                                                                                                   ½ tablespoon unbleached flour
  office in the next couple of weeks regarding need-       date to make those changes is TODAY, Friday,                                                                        baking. Place in the preheated oven and bake 35-45 min-
                                                                                                                   1 teaspoon dill
  ed paperwork, please respond in a timely manner.         October 7th, 2005.                                                                                                  utes. Remove from the oven and let cool for about 5 to 10
                                                                                                                   Make a double pie crust using your favorite recipe or you   minutes before serving. Enjoy!
 Surgery First Year Residents                                                                                     Employee Spotlight on Pat Rahill
                                                                                                                 Pat Rahill has been with                                  isn't much of a sports fan but she enjoys time with her
General Surgery                                                                                                  the John Rhea Barton                                      family and friends no matter what activity they are
                                                                                                                 Department of Surgery for                                 engaged in.
                                                                                                                 the last twenty years. Pat
                                                                                                                                                                           Pat and Joe have some friends that they not only
                                                                                                                 was a stay-at-home mom
                                                                                                                                                                           socialize with but also plan group trips together. They
                                                                                                                 when she and her husband,
                                                                                                                                                                           have been to Jamaica, Cancun, and are currently
                                                                                                                 Joe, decided it was time to
                                                                                                                                                                           planning a trip to Punta Cana. Pat also loves Key
                                                                                                                 become a two income fami-
                                                                                                                                                                           West. One of Pat's favorite spots in Philadelphia is
                                                                                                                 ly. Pat first took a job with
                                                                                                                                                                           Penn's Landing, she loves to be down by the water
                                                                                                                 the IRS but it was not the
                                                                                                                                                                           and to walk around some of the older parts of the city.
                                                                                                                 right fit for her. At the time,
Dustin Bermudez         Clayton Brinster          Peter Jenkins             Robert Lewis       Ronald Parsons                                                              Pat's father grew up in that neighborhood. In fact, he
                                                                                                                 Pat's sister, Dot, worked at
                                                                                                                                                                           grew up on the oldest street in Philadelphia - Elfreth's
                                                                                                                 JRB in what was then called
                                                                                                                                                                           Alley. She remembers him telling stories about seeing
                                                                                                                 Bookkeeping. Dot told Pat
                                                                                                                                                                           the Benjamin Franklin Bridge built.
                                                                                                                 about an opening here and
                                                                                                                 Pat came in to speak to Mr.                               Recently Pat began to listen to country music, but is
                                                                                                                 Farrell and Ann Krajeski -- she was pretty much hired     a fan of the Doors and Black Sabbath - both of whom
                                                                                                                 on the spot.         Pat began her career here in         she has seen in concert. Of course, you can't go
                                                                                                                 Appointments/Admissions covering both areas and                                              wrong listening to
                                                                                                                 then moved to Admissions after six months. She                                               the Beatles or
                                                                                                                 remained in that job for about 12 years working with                                         Billy Joel either.
                        Matthew Santore        Anupama Sharma            Chadwick Wu                             Ann Krajeski. Two surgeons began to try and per-                                             Pat enjoys watch-
                                                                                                                 suade Pat to become their secretary. Dr. Czerniecki                                          ing the West Wing
Plastic Surgery                                           Urology                                                was the victor and Pat began working for him 8 years                                         but isn't really
                                                                                                                 ago.                                                                                         much a television
                                                                                                                 Pat has many great stories about JRB. Most of which                                          zombie. She does-
                                                                                                                 can't be published in an employee newsletter - oh the                                        n't   like   scary
                                                                                                                 scandal. She does have fond memories of the old hol-
                                                                                                                 iday parties here in the lobby on 4 Silverstein. The
                                                                                                                 office would close early and
                                                                                                                 they would have food and
                                                                                                                 drinks here in celebration
 Shareef Jandali        James Smartt                     Benjamin Brucker       Wesley Mayer    Brian Steixner
                                                                                                                 of the season.     Everyone
                                                                                                                 would come and a fun, fun
                                                                                                                 time was had by all.
 2005 Employee Survey Follow-up
                                                                                                                 Growing up, Pat's father
During the most recent Quarterly Employee                Effective Teamwork/Collaboration                        was a Philadelphia Fire
Meetings, Dan Cooper reviewed the results of the            Avoiding duplication of effort                       Chief and they moved quite
2005 Employee Survey. As was mentioned, going
                                                            Cooperation/teamwork between different work          often.    She has lived in
forward this survey will only occur once every other                                                                                                                                               movies at all, but much prefers
                                                            groups/departments                                   Germantown,         Hunting
year - not to officially come around again until 2007.                                                                                                                                             a drama or comedy. One of her
                                                                                                                 Park,     Kensington     and
As a Department, we are committed to employee sat-       Performance Evaluation                                  Mayfair.      She went to                                                         favorite movies is Forrest
isfaction and want to hear 100% of our employees            Poor employee performance is usually not                                                                                               Gump.
                                                                                                                 Lincoln High School and
say that they are proud to work for Penn Surgery.           tolerated                                            most of her four brothers                                                        Pat sees many more years of
In order to help make that happen, we will conduct          Effectiveness of your most recent performance        and sisters remain in the                                                        helping patients and Dr.
our own survey in the off-cycle years to make sure          review                                               Philadelphia area. Pat cur-                                                      Czerniecki ahead.    She has
we are making progress in the right direction.
                                                         If you find yourself agreeing that these areas are a    rently lives in Northeast Philly but is looking to move   found a rewarding career here and she really loves
There were several areas of opportunities                concern -- especially due to personal experiences --    to Bucks County soon. Pat and Joe have three chil-        what she does. She will have to put her dreams of
                                                         then we would love it if you became part of a work      dren and two grandchildren - with one more on the         being a full-time grandmother on hold until her work
derived from the 2005 Survey:                                                                                    way!
                                                         group designed to tackle those issues. Please con-                                                                is done here. As we all know that will never happen!
Workload and Stress                                      tact Donna Morris to get involved. As Dan has said
                                                         before, the people closest to the action are the best   Family is really important to Pat. She hopes to one       Pat - thanks for taking the time to tell us a little more
  Amount of work interferes with the quality of
                                                         ones to help identify solutions. In order to make the   day be a full-time grandmother. But in the meantime,      about yourself. And thanks for all you do for the
  your work
                                                         Department of Surgery one of the best places to         she spends as much time as possible babysitting her       Division of Endocrine and Oncologic Surgery and the
  Amount of stress in my job is a real problem                                                                   grandchildren. She loves to cook for her family. Pat      Department!
                                                         work, we need your input and help.
 Welcome to Penn Surgery                                                                                                New Chief of Thoracic Surgery - Dr. Joel Cooper
Maame Adjei-Barwuah - Precertification Coordinator -         Laurie Magerfleisch - Database Administrator - Urology    Joel D. Cooper, MD,                                      Dr. Cooper has authored over 360 publications. His
Revenue Cycle 19 Penn Tower                                  9 Penn Tower                                              FACS, FRCS (C),                                          contributions have been mainly in the field of airway
Forest Aegiano - Appointments Coordinator -                  Shannon Maratea - Administrative Assistant - Vascular     FRCS (Hon) is the                                        surgery, esophageal surgery, pulmonary physiology,
Appointments 4 Silverstein                                   Surgery PMC                                               newly       appointed                                    lung transplantation, and surgery for emphysema.
                                                                                                                       Chief of the recently                                    His research has been supported by the NIH for the
Jennifer Arnold - Physician's Assistant - Cardiac            Theresa Marciano - Appointments Coordinator -             created Division of                                      past 15 years. In 1983, Dr. Cooper and his team pio-
Surgery 6 Silverstein                                        Appointments 4 Silverstein                                Thoracic Surgery at                                      neered the procedure for the first successful lung
Deirdre Brewington - Medical Records Coordinator - GI        Linda Mark - Clinical Research Nurse Coordinator -        the University of                                        transplantation and in 1986 the same team per-
Surgery PAH                                                  Vascular Surgery 5 Ravdin Courtyard                       Pennsylvania Health                                      formed the world's first successful double lung trans-
                                                                                                                       System. Dr. Cooper,                                      plant. Dr. Cooper and his colleagues presented the
Julie Carl - Nurse Practitioner - Cardiac Surgery 6          Andrew Mathis - Research Administrative Assistant -
                                                                                                                       who was born in                                          results of a new operation known as lung volume
Silverstein                                                  Penn Tower Lobby
                                                                                                                       Charleston,      West                                    reduction surgery in 1993, which is designed to
Terry Cianci - Clinical Research Coordinator - Cardiac       David McGrail - Supervisor-CPUP Finance - Finance 4       Virginia, received his                                   improve breathing capacity of patients suffering from
Surgery 6 Silverstein                                        Maloney                                                   undergraduate                                            severe emphysema.
Diane DiSalvatore - Admissions Coordinator -                 Adrian Mead - Registered Nurse - Plastic Surgery PAH      degree from Harvard
                                                                                                                       College. He graduat-                                     Please welcome Dr. Cooper to the Department and to
Admissions 4 Silverstein
                                                             Donna Morris - Executive Assistant to the COO -           ed from Harvard                                          the Penn community.
Raymond Duckworth - Nurse Practitioner - GI Surgery 4        Administration 4 Silverstein                              Medical School and
                                                             Ellen O'Neill - Financial Analyst - Finance 4 Maloney     received his post-                                        New Surgery Faculty in FY 05/06
Danielle Falso - Administrative Assistant - Urology PMC                                                                graduate training at
                                                             Anita Ortiz - Executive Assistant - Administration 4
                                                                                                                       Massachusetts                                                    Donna J. Barbot, MD
Diane Filter - Nurse Practitioner - GI Bariatric Surgery 4   Silverstein
Silverstein                                                                                                            General      Hospital,                                           Timothy R. Brazelton, MD, PhD
                                                             Sharon Sappington - Registered Nurse - Plastic Surgery    where he completed his chief residency in 1972.
Nancy Gaines - Nurse Practitioner - GI Surgery 4             10 Penn Tower                                                                                                              William J. Fredericks, PhD
Silverstein                                                                                                            Following his training, Dr. Cooper was on the faculty
                                                             Mary Shaw - Clinical Research Coordinator - Transplant
                                                                                                                       at the University of Toronto, Canada, where he was
                                                                                                                                                                                        Richard Y. Highbloom, MD
Sienna Green - Patient Account Representative - Revenue      Surgery 2 Dulles
Cycle 19 Penn Tower
                                                                                                                       Chief of the Division of Thoracic Surgery between                David I. Lee, MD
                                                             Leigh Simpkins - Nurse Practitioner - Cardiac Surgery 6   1978-1988. Dr. Cooper then joined the faculty at
Alberta Heim - Data Clerk - Revenue Cycle 19 Penn            Silverstein                                               Washington University in St. Louis as Chief of General           Zhao-Jun Liu, PhD
Tower                                                                                                                  Thoracic Surgery and subsequently served as Chief of             David J. Maron, MD
                                                             Kelley Smydra - Nurse Practitioner - GI Surgery 4
Maureen Kibelstis - Administrative Assistant -               Silverstein                                               the Division of Cardiothoracic Surgery between 1977-
Endocrine and Oncologic Surgery 4 Silverstein                                                                          2004. Dr. Cooper also served as the Evarts A.                    Babak Sarani, MD
                                                             Sekayi Steele - Data Clerk - Revenue Cycle 19 Penn        Graham Professor of Surgery at Washington
                                                             Tower                                                                                                                      Lisa D. Unger, MD
 Knowledge Link                                              Darnell Thomas - Financial Chart Prep Coordinator -
As you know, UPHS and the University of                      Patient Access 4 Silverstein                               Service Excellence Awards
Pennsylvania have enacted a new on-line system               Roula Voulagaridis - Administrative Assistant -
responsible for tracking all employee compliance             Colorectal Surgery and CSSP Penn Tower Lobby                           Congratulations to our most recent winners
information.    Knowledge Link (http://www.uphs. will now be your 'one-
                                                             Richelle Woodard - Grants Manager - Research 4
                                                                                                                                of the Council of Chiefs Service Excellence Award!
stop shopping' for all compliance training - including
                                                             Marge Zisa - Office Manager - Thoracic Surgery PMC
UPHS and Departmental orientations, HIPAA, Annual                                                                                              June 2005
Mandatory Education modules, OD & CS training
classes, computer systems training classes, and TB                                                                                             Erin Davis
clearance among many other
useful and valuable education-                                    Save the Date                                                                Nurse Practitioner
                                                                                                                                               Cardiothoracic Surgery
al tools.
                                                                  2005 Holiday Party                                                                                                  September 2005
This system is only accessible
with an activated Pennkey and                                     Curtis Center                                                                                                          Maritza Nieves
password. If you have not yet                                                                                                                                                  Administrative Assistant
obtained these pieces of data,                                    601 Walnut Street                                                                                           Colon and Rectal Surgery
you must do so immediately by taking two forms of
identification to the Security Office on Ground Gates.            December 10, 2005                                                                                    Penn Presbyterian Medical Center
If you are experiencing problems with Knowledge
Link, please contact them by sending an e-mail to                 7:00 - 10:00 P.M.                                                          To read about our winners or to nominate someone for the award
                                                                                                                                                please visit the JRB Forum and click on Service Excellence.

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