Amendments & Clarifications sought on Syndicate Bank Bid Terms and Conditions/ Technical Specs for 200 ATMs
(RFP 625/F-380/DIT/ATM-2007-08/MC21/SNA dated 30.07.2007)
Sl Clause / pg Description Clarification Banks
no Point no requested by Vendors Clarification / Amendme nts
1 7.1 7 However if for any reason, the We request the Bank to amend this to However if for any reason, the
installation and commissioning is 15 days from the date of delivery. installation and commissioning
LD delayed due to reasons attributable to Vendor to submit a Site Not Ready is delayed due to reasons
Clause the Bank the above 30% of the claim certificate acknowledged by Branch attributable to the Bank the
shall be paid, within 45 days from the above 30% of the claim shall be
date of receipt of goods at the respective paid, within 30 days from the
locations date of receipt of goods at the
respective locations. Vendor
can obtain “Site Not Ready”
certificate only after 15 days
the delivery of entire hardware.
2 7.2.2 8 The balance payment (20%) will be Bank to ensure that verification will be The balance payment (20%)
made as follows: completed with 15 days of Site will be made as follows:
i) The quantities of works are to be Completion Certificate submitted to the ii) The quantities of works
check measured by the Bank's bank. Diebold takes a Site Completion are to be check measured by
authorized officials/ consultant Report acknowledged by the Branch. If the Bank's authorized
architect/IT officer of the Bank. the verification is delayed beyond 15 officials/ consultant
days on account of Banks Official not architect/IT officer of the
available, the Site to be deemed as Bank with in 30 days of
accepted completion of site.
3 10 9 The items shall be produced for pre- Diebold request the Bank for In Non-road permit places ,it is
shipment testing within two (2) weeks Installation and Commissioning to be 2 weeks from the date of
from the date of the 'Delivery completed within 4 weeks of Delivery instruction for Testing
Instruction'. The Installation and completion of PDI. As the PDIs are and 2 weeks for installation and
Commissioning of the items delivered done in Vendors Factory, the commissioning .Total 4 weeks .
shall be made within two weeks from equipments needs to be shifted to the In Road permit places ,it is 3
the date of completion of testing. respective warehouse and then moved weeks from the date of
to the final destination. Delivery instruction for Testing
Where ever Entry Permits are there, and 2 weeks for installation and
Bank to arrange for the Permits and commissioning .Total 5 weeks.
delivery period to commence from the Other conditions remain
date the Permit is made available to unchanged.
4 13-b 9 The Bank may at its discretion,decrease We request the Bank to place orders for No Change
the requirement upto 35% . the quantity as in Banks RFP as the
Prices are arrived at for the said
5 5 5 The last date for submitting the As we have the Management meet The last date for submitting
proposals is 20.08.2007 at 15.00 adroad from 16-18, we request for the the proposals is 24.08.2007 at
Hours. Any proposal received after the submission to be postponed to 24th /25th 15.00 Hours. Any proposal
due date 20.08.2007 and time (15.00 received after the due date
Hrs) will not be considered 24.08.2007 and time (15.00
Hrs) will not be considered
6 5.2 13 This warranty shall remain valid for a We request for Warranty to be 36 No Change.
minimum period of 36 (Thirty Six) months from the date of Installation or
months after the Goods, or any portion 37 months from the date of delivery
thereof as the case may be, have been which ever concludes earlier
delivered to and accepted at the final
destination indicated in the Contract, or
for minimum period of 39 (Thirty Nine)
months after the date of delivery,
whichever period concludes earlier.
7 7 13 Insurance equal to 110% of the CIF Industry Standards are 1 month from No Change.
value for a period of 4 months from the the date of delivery, and we request the Bank is agreeable for having
date of delivery Bank for insurance for this period insurance in Bank’s name from
the date of delivery.
8 10.1 14 The Supplier will accomplish preventive Industry Standards are 98% on The Supplier will accomplish
and breakdown maintenance activities to quarterly basis per ATM and we request preventive and breakdown
ensure that all hardware execute without this clause to be amended accordingly maintenance activities to ensure
defect or interruption for at least 99% that all hardware execute
uptime for 24 hours a day, 7 days a without defect or interruption
week of operation of the machine for at least 98.5 % uptime for
worked on a quarterly basis 24 hours a day, 7 days a week
of operation of the machine
worked on a quarterly basis
9 Annexur 27 Pentium IV 2.0 GHz or above @ Hope the Banks requirement is Pentium Pentium IV 2.0 GHz or above
I 800MHz or above processor, Minimum IV 2.0 GHz or above Processor processor, Minimum 256 MB
Clause 2 256 MB RAM and Hard Disk with 80 RAM and Hard Disk with 80
GB Capacity GB Capacity
10 Annexure 29 Suitable Anti-Virus software like Diebold do not recommend any Anti Periodical updations to the anti-
I Mcafee or Norton compatable to the Virus on the ATMs. Diebold ATMs virus / Firewall offered should
Clause 9 ATM system should also be provided. comes with Sygate Firewall for OS be taken care by the vendor
Vendors can give their suggestions on Hardening which will prevent any virus himself.
Anti Virus Software at ATM level with attack on ATMs
11 Annexure 31 The physical key provided to open the Physical lock with key is provided, but No Change.
I non-chest door by the ATM must be these are unique for all Diebold ATMs
Clause l unique for each ATM.
12 Annexure 32 Card Validator cum Customer Training This Product is not available and not This Clause stands Deleted.
I Unit being used presently and we request the
Clause 2 Bank to remove this requirement
13 Annexure 33 Providing of 12 x 12 of 7mm Vitrified Since 12 x 12 and 16 x 16 is not No Change
J Glazed Tile and 16 x 16 of 7 mm available in the market we request the
1 & 1a Vitrified Glazed Tile Bank to change the specifications to 24
x 24 inches Vitrified Tile
14 Annexure 33 24 inch x 24 inch Vitrified Glazed Tile Since the existing approved design is No Change
J of Johnson / Bell make not available across the Country, we
1b request for a optional design in tiles
15 Annexure 35 Providing and fixing 12 mm thick Modi As the door design is changed with Providing and fixing 8 mm
J float or Saint Gobain clear glass with frames on 4 sides, the glass thickness thick Modi float or Saint
Clause 1a powder coated of appx. 85 mm wide has to be 8mm. Or else the Floor Spring Gobain clear glass with powder
aluminium frame will not withstand the load. We request coated of appx. 85 mm wide
the Bank to amend accordingly aluminium frame
16 General Providing and Fixing of 2 nos. of In sites where there is aback room, we Anexure J (Part1/3) E
additions Wooden storage shelf 3 ft x 1.5 ft require this shelf to be done for placing “Miscellaneous “ S.No. 16
comprising of 18mm arine plywood the V-Sat IDU, Access Lock Control should be read as
finished with plastic paint on all sides, Unit etc. This item is missing in the “Providing and Fixing of 2 nos.
supported on wooden frames, provision BOM and we request the Bank to add of Wooden storage shelf 3 ft x
for wiring, front and back opened this item in the optional list 1.5 ft comprising of 18mm
arine plywood finished with
plastic paint on all sides,
supported on wooden frames,
provision for wiring, front and
back opened” which is an
17 Electrical 39 4 nos 20 A Metal clad sockets 2 nos Please note that this item is repeated in 2 Nos Industrial sockets for
s each for UPS input and output and page 39 and 40. AC and 2 Nos normal sockets
points 1 output and 2 nos for AC input and Also in point 6 in page 40, it has to be 2 for UPS.
output. nos. of Industrial Sockets and not 4
18 12 40 Providing and Wiring with 8 SWG Please note that this needs to be done Providing and Wiring with 8
Electrical Copper Wire in PVC Conduit for VSAT for VSATs and ATMs and this is SWG Copper Wire in PVC
s Quantity : L/S measured in meters and not in LS Conduit for VSAT
poins 12 Quantity : Unit Meter price
19 Electrical 40 Providing & fixing Philips / wipro or Each Mirror Optic fixture will have 2 Providing & fixing Philips /
s- equivalent 12" x 12" mirror optic Tube Lights and if 4 fixtures are to be wipro or equivalent 12" x 12"
Point 13 fixtures with white diffusers ( WCP provided there need to be a total of 8 mirror optic fixtures with white
,14 12211 Code No. or equivalent) ( each ) nos. tube light. Please amend this clause diffusers ( WCP 12211 Code
Qty:4 Unit : each. No. or equivalent) ( each ) Qty:
Providing & fixing Philips / wipro or Providing & fixing Philips /
equivalent daylight type lights for the wipro or equivalent daylight
above fixtures.Quantity 2 unit:Each. type lights for the above
fixtures.Quantity : 2 tube
20 Elec 40 Providing & fixing 1 x 11 w CFL mirror Please note that this needs to be in nos. Providing & fixing 1 x 11 w
18 optic fixture (Code No WCP 82211 or and not in sets CFL mirror optic fixture
equivalent) :quantity:1:Unit :set (Code No WCP 82211 or
equivalent) : quantity: 1
21 Point 15 40 Light Fittings for Poster Frames Goose Neck spotlights are not Light Fittings for Poster
Wall mounted flexible gooseneck commonly available in the market. Frames
spotlights with built in transformer 12V, Request to have Wall mounted flexible
35 Watts of light from, Decon Make and Philips/Crompton/Wipro makes and gooseneck spotlights or
LFH 123 - 2 nos for wall posters also to provide the code for these equivalent with built in
suggested ( No ) transformer 12V, 35 Watts of
light from, Decon Make and
LFH 123 - 2 nos for wall
posters suggested ( No )
22 Electrical 41 Main cabling from Meter to ATM site 4 Please clarify if 4 sq mm or 10 sq mm Vendor has to quote for both
s mm or 10mm square per metre is the requirement as the rates will vary 4sq mm and 10 sq mm .
Point 20 suggested as Optional Item for both I.e. for these. 4sq mm is Mandatory item and
4 mm and 10 mm 10sq mm is an optional item.
23 Annexure 45 DAT Drive We request for CD Writer instead of No change
Q 36/72 GB 4 mm internal Tape Drive on DAT Drive
SCSI. Required SCSI controller also
need to be quoted.
24 Annexure 50 Battery AH rating: 115/110 AH 12 These ratings are not available in the 115/110/120 AH 12 Volts
U Volts market and we request the Bank to give
the required VAH so that vendors can
do the UPS Sizing
25 Annexure 28 Non Interlaced Colour Monitor with a Modification required 15” CRT or 12.1” LCD colour
I viewable area of not less than 14” and 12.1” LCD screen with protective glass monitor quoted will be treated
Point 4 with facia and standard Keyboard for (Indian Weather conditions & Vandal equally for technical evaluation
performing ATM functions. proof) having following benefits over .Monitor with facia and
Bank prefers to have privacy filters on CRT standard Keyboard for
the Monitor, cost of which can be a) Low Power consumption performing ATM functions.
quoted as an Optional item. b) Low Total Cost of Ownership Bank prefers to have privacy
c) 2.5 times brighter than CRT filters on the Monitor, cost of
More viewable area than CRT as there which can be quoted as an
are no curvatures in LCDs. A 12” LCD Optional item.
screen is almost equivalent to.
26 Annexure 31 Part-II: VSS :Full motion Video to play Bank should allow us to use the Part-II: VSS :Full motion
I MPEG sound files. resources of the ATM PC to store the Video to play MPEG sound
Part II Integrated Video Surveillance System images as the solution provided is files.
on the ATM with provision for CCD integrated with the ATM SOFTWARE Integrated Video Surveillance
Camera inside the terminal. The image for the complete transaction detail System on the ATM with
of the person handling the ATM which printing on the images provision for CCD Camera
is captured by the ATM using this inside the terminal. The image
facility should provide the date, time of the person handling the
and transaction number. The solution ATM which is captured by the
offered should not utilize the ATM ATM using this facility should
resources like Memory, Processor and provide the date, time and
Hard disc transaction number. The
solution offered should not
utilize the ATM resources like
Memory, Processor and Hard
Incase of sharing the resource
of the ATM,the ATM PC
should be of minimum 512 MB
RAM and clear memory
available for ATM should not
be less than 256 MB RAM.
Necessary proof to this effect
should be submitted.
27 Annexure 29 1.Should support EJ pulling and the Please confirm us whether bank is 1.Should support EJ pulling
I same should be enabled from day one. providing the software for the same and the same should be enabled
Point 9 2.Should support admin module and the from date of commissioning.
same should be enabled from day one. It should support all commands
3.Should support remote loading of given by Switch as given in the
screens Vendors manual.
3. Stands Deleted
28 10 Bank reserves right to negotiate for a Since the RFP is for a total quantity of No Change
possible reduction of price after delivery 200 no.s and while quoting for the RFP
of ATMs for 100 branches / location we would be working out and quoting
the price considering the total quantity
of 200 no.s , Hence we may not able to
revise the price after the execution of
100 no. of ATM / Location . We
request you to consider the same
29 3 The participating vendor … and their We request the Bank to clarify what A documentary proof to this
networking to a central ATM switch … documentary proof may be accepted for effect issued by a Bank is
this criterion and to clarify what is acceptable.
exactly required against “networking to
a central switch”.
30 Clause 3iii 4 VAT and Sales Tax are payable extra as We request the Bank to take note that VAT , WCT and Sales Tax are
per Invoice submitted by Vendor. The some of the TIS works attract WCT and payable extra as per Invoice
Bid shall clearly mention whether the hence WCT may also be included as submitted by Vendor. The Bid
present/future Sales Tax is included in payable extra as per Invoice submitted shall clearly mention whether
the price or otherwise. If sales tax is by the Bidder. the present/future Sales Tax is
inclusive, the rates shall be indicated. included in the price or
otherwise. If sales tax is
inclusive, the rates shall be
Vendor should comply with
minimum wages Act and
Labour regulations associated
with ATM installation work.It
should be treated as Clause 27
of the RFP on page 11 of 50.
31 Clause 6.1 5 Necessary provisions shall be available Please clarify what is meant by the Vendor should maintain the
for periodical Back Up of the periodical back up of the system / version control of the ATM
system/application software … application system/application software
and the periodical back up of
the same should be made
available to the Bank / its
nominated Nodal Offices and
the vendors support engineers
who are attending our ATMs.
32 Clause 6.2 5 On call service should be provided NCR requests the Bank to change the On call service should be
within EIGHT (8) hours of lodgment of uptime requirement from 99% to 98% provided within EIGHT (8)
calculated on a quarterly basis for the
complaint in Rural/Semi-Urban center entire installed base as per Industry
hours of lodgment of complaint
& within FOUR (4) hours in standards being followed by major Public in Rural/Semi-Urban center &
Urban/Metropolitan centers. In case the Sector Banks in India. within FOUR (4) hours in
rectification is delayed more than the Urban/Metropolitan centers. In
above-stipulated time or the part need to NCR requests the Bank to consider the case the rectification is delayed
following coverage as per Best practices
be taken to the Vendor's lab for repairs, being followed in Industry. Please confirm
more than the above-stipulated
the Vendor should provide standby for the same. time or the part need to be
equipment or arrangements to be made NCR will classify Maintenance Service calls taken to the Vendor's lab for
to ensure the required uptime of 99% or from Bank in three (3) categories repairs, the Vendor should
above. i) A Calls i.e. severe defects in Equipment provide standby equipment or
resulting in Equipment being completely in
operational; arrangements to be made to
ii) B Calls i.e. operational defects in ensure the required uptime of
Equipment but unlike Equipment in A Calls
are still functional and usable; and
98.5% per ATM or above.
iii) C Calls i.e. Equipment failures which
are not critical and may be resolved
during the next visit by NCR Bank service
representative for Preventive Maintenance
NCR will use reasonable industrial efforts
to respond to agreed response times as set
out below (unless otherwise agreed) for:
i) A & B Calls within municipal city limits
of NCR’s Service locations. – 3 hours
ii) A & B Calls beyond municipal city limits
but up to 30 Km of NCR’s Service
Locations - 5 hours
iii) A & B Calls beyond 30 KM of the
municipal limits but within 100KM of NCR’s
Service Locations: Within Eight (8) hours.
The above response times will be adhered
to if the calls are logged by Bank before
11:00 PM on days belonging to the
Principal Period of Maintenance. For the
calls logged after 11:00 PM on such days,
providing due time credit for the time
between the instant the call was logged &
12:00 AM (Midnight), the balance response
time window will be carried forward to
the beginning (08:00 AM) of the next
For calls logged at any time on days not
belonging to the Principal Period of
Maintenance, the response time shall be
computed from the beginning (08:00 AM)
of the next business day.
Beyond 100 KM: Next business day, for
the calls are logged before 06:30 PM on
days belonging to the Principal Period of
Maintenance. For the calls logged after
06:30 PM on such days, as well as for calls
logged at any time on days not belonging
to the Principal Period of Maintenance,
the response time shall be computed from
the beginning (08:00 AM) of the next
NCR further requests that for calculating
down time, travel time should be
excluded for ATMs outside NCRs’ service
33 Clause 7 6 PAYMENT TERMS: All payments will We request the Bank to maintain that PAYMENT TERMS: All
be made centrally from this office i.e. all payments including for Warranty/ payments including AMCs will
CO-DIT. AMC will be released centrally from be made centrally from this
CO-DIT office i.e. CO-DIT.
confirmation on satisfactory
performance of ATM is to be
obtained from respective
34 Clause 6.3 6 Items excluded during warranty / AMC We request the Bank that consumables Items excluded during warranty
should be specifically mentioned like currency cassettes, combination / AMC should be specifically
lock, purge bin should be excluded mentioned
from AMC. Consumables like Currency
cassettes,purge bin excluded
We also request the Bank that UPS Yes
AMC after 1 year of warranty will be
exclusive of batteries. Please confirm.
35 Clause 7.1 7 (ii) On Final Acceptance: The balance We request the Bank to take note of the ATM should continuously
ii Thirty (30)% of the price of the Goods Installation/ Acceptance certificate function successfully for a
delivered shall be paid within thirty (30) (copy enclosed) which covers all minimum of 7 days for giving
days of the claim along with the transaction testing by our engineer Acceptence certificate.
Installation/Commissioning and Accept- along with the Bank officials. We,
ance Certificate issued by the request the Bank to stipulate
Purchaser's representative. “acceptance” at the time of
“installation” on sign-off of the
Installation/ Acceptance certificate. In
case, the certificate is not signed-off at
the time of installation due to reasons
not attributable to the vendor, the
machine will be deemed to be installed
and accepted within 7 days of
Please confirm for the same.
36 clause 7.2. 7 Payment terms for Site Work We request the bank to grant 25% Advance of Rs.50000/ per site
advance and balance 75% on for site preparation against BG
completion of TIS and handover to the is acceptable to the bank.
37 LD clause 8 LD @ 0.5% per week subject to a We request the bank to revise the No change
maximum of 10% maximum cap to 5% of the BOM as per
38 8 8 Payment terms for UPS systems, ACs We request the Bank to note that AC is No change
and VSS shall be on the same lines …. a part of site preparation and hence will
be invoiced along with the site
preparation invoice. The second invoice
will be for the ATM with VSS and
UPS. Please confirm acceptance of the
39 Clause 10 9 LD (Liquidated Damages) at the rate of We request the bank to revise the No change
0.5% of the cost of the systems per maximum cap to 5% of the Total Basic
week subject to a maximum of 10% of cost of the System/s (Excluding AMC
the Total Basic Cost of the System/ Charges) as per Industry standards.
40 Clause 11 9 The Supplier shall buy back the System We request the Bank to accept that such The Supplier shall buy back the
from the Purchaser at a depreciated cost a buy-back if effected will be at System from the Purchaser at a
in the event of the Model/System mutually agreed costs. mutually agreed costs in the
supplied by the supplier being replaced event of the Model/System
by a more advanced system supplied by the supplier being
41 Clause 10 9 The delivery will be in a phased manner …. We request the Bank to provide a monthly No Change
forecast of their requirements a month in
advance even before delivery instructions
are finalized and released. We also
request the Bank to provide 3 weeks for
items to be made ready for pre-inspection
from receipt of delivery instructions. NCR
shall inform the Bank a week in advance
for pre-shipment testing. Post the testing
and receipt of confirmation for shipping
from the Bank, please grant a period of
two weeks for delivery and installation.
42 Clause 21 10 In case of delivery of hardware to States We request the bank to remove this No Change
where Road Permit is required for stipulation on the Vendors since it is
transportation of goods / ATMs, it is the only the bank who can apply for the
responsibility of Vendors to provide the road permits from the Sales Tax
same making all the arrangements department, especially in places like
required in advance. However Bank will UP, Haryana and West Bengal, where it
provide any letter, if required by the is a statutory requirement that the entry
Vendors for carrying out the task. permits/ forms will be given only to the
… Purchaser. The Vendors’ agent can only
assist the Bank officials for
coordinating the same. Hence we
request the Bank to modify the clause
suitably to “Vendor will assist the Bank
in procuring the road permit/ entry form
to the best of his abilities”.
43 Clause 23 10 Bank reserves the right to negotiate for a As the Prices have been arrived at for No Change
possible reduction of price after … for the full quantity, we request the Bank to
100 branches/ locations order for the numbers mentioned in the
RFP at the Bid price and remove the
term for a possible negotiation after 100
44 Clause 7 13 The insurance shall be for an amount We would like to inform the Bank thatInsurance can be obtained in
equal to 110% of the CIF value of the once the goods are delivered, the title isBank’s name after delivery of
goods delivered at the respective transferred to the purchaser. Hence theATM.All other conditions
branches covering all risks (fire, insurance is provided up to delivery as aremain unchanged.
burglary, SRCC, natural calamities such standard industry practice. Kindly confirm
as earth quake, flood etc) for a period of for the same.
4 months from the date of delivery.
45 Caluse 14 That the Bidder will assume total Bank requires 3 years of post warranty That the Bidder will assume
10.1 responsibility for the fault free operation AMC; request the Bank to clarify this total responsibility for the fault
of hardware, application software and additional requirement for services for free operation of hardware,
maintenance during the warranty period 5 years after warranty. application software and
and provide necessary maintenance We request the Bank to also clarify if maintenance during the
services for at least five years after end the Warranty and AMC contract for 6 warranty period and provide
of warranty period. The Supplier will years for all hardware and site necessary maintenance services
accomplish preventive and breakdown preparation work for 1 year will be for at least 3 years for ATM &
maintenance activities to ensure that all signed along with the Product Supply VSS and 5 years for AC,UPS
hardware execute without defect or contract. after end of warranty period.
interruption for at least 99% uptime for The Supplier will accomplish
24 hours a day, 7 days a week of preventive and breakdown
operation of the machine worked on a maintenance activities to ensure
quarterly basis. If the service support is that all hardware execute
less than 24 * 7 basis, Bank may at its without defect or interruption
own discretion reject the proposal in for at least 98.50% uptime for
total, without assigning any reason. 24 hours a day, 7 days a week
of operation of the machine
worked on a quarterly basis. If
the service support is less than
24 * 7 basis, Bank may at its
own discretion reject the
proposal in total, without
assigning any reason.
46 clause 14 If any critical component of the entire We request the Bank to note that NCR If any critical component of the
10.3 configuration is out of service for more in such scenarios will instead of entire configuration is out of
than 24 hours, the Supplier shall either attempting to repair the defective service for more than 24 hours,
immediately replace the defective unit modules, immediately replace the faulty the Supplier shall either
at its own cost or provide a standby so parts with new parts so as to make the immediately replace the
that uptime of 99% is not compromised. ATM operational with minimal defective Module/component at
downtime. Hence the stipulation may its own cost or provide a standby
be changed to replacement of the so that uptime of 98.5% per
defective module at vendors’ cost and ATM is not compromised.
not the entire unit itself. Please confirm.
47 Anx-C 18 CDMA Tech. Migration charges per Please clarify what is the role of the Vendor has to visit the site for
Point 7 ATM ATM vendor envisaged in this activity modification of IP etc.
for us to put up a commercial
consideration of the effort.
48 Part-II 20 SUMMARY OF PRICE SCHEDULE & Please clarify this requirement of 3 & 1 AMC for 3 year for ATM ,VSS
notes 1,2 AMC years of AMC and 5 years for AC,UPS
AMC (For 3 & 1 years) .
49 Notes 2 23 Failure to arrange for the immediate NCR requests the Bank to clarify what No change
repair/replacement will be liable for a is required as per the “details of
penalty of Rs.500 per day per item. downtime” table and further requests
the Bank to reduce the penalty to
Rs.100 up to a maximum of 5% of the
AMC value of the concerned unit.
50 24 24 Schedule of requirements Please mention the quantity to be taken V- It is to be taken as Unit
for evaluation for items V, VI and VII. price.
VI- It is to be taken as Unit
price per visit basis.
VII- It is to be taken as Unit
51 Point 1 25 Annexure J Request the Bank to provide the cities Vendor has to furnish Service
against the list of sites for mapping with centres list state-wise where
our service locations. ever location is not understood
52 Point 5 33 Annexure J (part 1/3) NCR requests the Bank to alter the No change
basic rate for granite to Rs 175/- per sft
as against Rs 140/- per sft.
53 Point 1 35 Etching on all area of the middle portion Etching as per specification advises No Change.
with transparency of the letters “ etching in the middle portion of the Etching is only in middle
SyndicateBank” and “ATM” in the door, but drawing has etching in all the portion of the glass.
drawings. No etching on top and bottom portion of the door. (Actual
areas as per Architects drawings specification mentioned and Drawing
attached, there seems to be a
Mismatch). Please clarify.
54 Point 2 35 Providing Visual Merchandising set – Customized design with MDF cheque No Change
with customized branded information deposit box and MS information panel Mismatch in drawing if any,
panel, Writing ledge, Cheque deposit as per the drawing contrary to the site may be ignored.
box and Poster frames of standard sizes whereas entire set of V.M's on the site
for ATM room of 10’x10’ approxi. is of MS. (Actual specification
room size., preferably with Grey color mentioned and Drawing attached, there
and Bank reserves the right to opt for seems to be a material specification
other colours also depending on the logo Mismatch). Please clarify
55 point 7b 36 Wooden boxing for the above shutter Shutter boxing, if exposed to weather No Change
with 19 mm Marine Ply to be covered should not be laminated as laminate
with grey laminate . Plywood to be peels off in rainy season. NCR suggest
boiling water proof ( Sq.Ft.)… that It should be enamel painted. Please
56 Caluse 12 36 Access Lock pillar – 6” x 6”x 7’ box ( Drawing shows hollow access pillar as No Change.
14 sq ft ) to be done with 19 mm ply 8"x8" instead of 6"x6". Access pillar Drawing specification should
finished with blue laminate Sq. Ft. ) should be 6"x6". Please confirm. be read as 6”x 6 ” x 7’.
57 Pg1 site The initial site visit has to be carried out NCR requests the Bank to change this The initial site visit has to be
preparati by the bidders’ own site engineers. to be carried out by bidders’/ bidders’ carried out by the bidders’
on authorized vendors’ competent own/authorised site engineers.
58 do Each and every site completed has to be NCR requests the Bank to change this Accepted
visited and certified by the bidders’ to be carried out by bidders’/ bidders’
authorized quality engineers.
59 Pg 2 Pre Construction Work Demolition of RCC is not covered Anexure J (Part1/3) E
under Annexure J. Please Clarify. miscellaneous serial number 17
should be read as
“demolition of mezzanine
(R.C.C) and removal of
shutter” which is an Optional
60 Pg 3 Points 39, 42, 45 NCR request the Bank to provide all No change
requisite permission and approvals from
statutory bodies with respect to
erection, commissioning & functioning
of site (Bank to Provide "Clear Site" to
NCR). Please confirm.
61 Anx 1 27 1.External body : Dual Combination We request the Bank to confirm for Dual Combination mechanical
Atm electronic lock with keys to open the Dual combination mechanical lock with locks with keys / dual
specificati safe. Locking Mechanism to comply keys or only dual combination combination electronic lock
ons with Standards electronic lock. to open the safe. Locking
Further, we request the Bank to note Mechanism to comply with
that the locking mechanism standards Standards.
specified are not applicable for us and
may be removed.
62 do 2. Terminal Processor within the ATM: We request the Bank to clearly specify Pentium IV , 2GHz or above
PIV 2.0 Ghz or above… that the requirement is for a Pentium only
and not a Celeron Processor.
63 do 2. Terminal Processor within the ATM: We request the Bank to note that there Clause stands deleted
Minimum 8 MB SG RAM or DRAM … is no separate Display controller
memory and it uses shared memory
with the main memory module. Hence
this specification should be removed.
64 do 3. Encryption: … be capable of We request the Bank to note that there AES option stands deleted.
supporting AES … is no standard defined for AES. Hence
this specification is not applicable.
65 do 5. Dispenser: … secured currency We would like to recommend to the Alternately cassette with lock
cassettes with tamper indicating … Bank that rather than Cassettes with having unique keys are also
Tamper indication, Bank should ask for acceptable.
Cassettes with locks which offer more
security and control for cash
66 do Journal Printer on ATM: … Journal We submit to the Bank that NCR can Thermal paper capable of
DMP printer … only supply Thermal JP and hence the having a retention period of 7
same may be included as an option to years is also acceptable.
allow us to bid. Vendor should provide a proof
of document retention atleast
for 2 years.
67 do 9. Application Software: Suitable anti- NCR recommends a holistic approach to Refer serial number 10
virus software ATM security which necessitates the Bank
to take a network-level view of the ATMs
& adopt suitable security measures. NCR
does not either resist or recommend ATM-
level anti-virus software; however it’s
entirely up to the Bank to implement
these security measures in due
consultation with NCR. Request bank to
note the same.
68 do 9. Application Software: Should support NCR understands that the said Refer serial number 27
EJ pulling … requirement is for EJ to be enabled and EJ
file to be available in the ATM from day
one after installation of the ATM. The
responsibility for pulling the same and for
any required software tools/ ATM
interface software rests with the Bank and
is not covered under the scope of this RFP.
69 do 9. Application Software: Should support Please clarify what is meant by this term. Stands deleted
70 do 9. Application Software: Should support NCR wishes to clarify that the stands deleted.
remote loading of screens capability is present in the machine;
however the responsibility for pulling
the same and for any required software
tools/ ATM interface software rests
with the Bank and is not covered under
the scope of this RFP. Please confirm.
71 do 13. Security features We request the Bank to note that the Accepted with Industry
access locks supplied by us are Industry standards.
standards as being used by our
customers in India. We require clarity
on International standards for locking
72 do 31 Other Important Notes, point a. and b. We wish to inform the bank that in case
of NCR ATMs, cash retract is recorder
as “Presenter Error” and this is the error Accepted .
message format worldwide. Please
confirm this is acceptable to enable us
Further, when there is partial pickup the
ATM does not record the count of Accepted
diverted bills; rather prints the relevant
trace messages on JP/EJ for such cases.
Please accept the same.
73 do 30 The vendor should assist our bank’s We request the Bank to note that the Biometric ATM should be
switch team in testing/operationalisation architecture and scope of the Biometric Stand alone ATM .Facility
of Biometric facility Implementation is not defined. Hence (required hardware ,software
the ATM will be offered with the and its implementation ) to
Biometric hardware and its related capture Thumb Impression and
software on ATM for evaluation its local validation should also
purposes. be quoted for 5 Nos. of
74 do 31 The physical key provided to open the Please note that it is not possible to No Change
non-chest door by the ATM must be provide a unique hood key for each
unique for each ATM. ATM. Please accept the same.
75 do 31 Integrated Video Surveillance System Our solution captures snapshots Refer to serial number 26
on the ATM with provision for CCD at pre-defined intervals (frames)
Camera inside the terminal. The image Our solution is fully integrated
of the person handling the ATM which inside the ATM as a fool-proof
is captured by the ATM using this security measure
facility should provide the date, time Integrated VSS will utilize the
and transaction number. The solution ATM processor and hard disk;
offered should not utilize the ATM this is the key feature of the
resources like Memory, Processor and solution and cannot be changed
Hard disc to store in a separate hard disk.
However this is designed to not
to hamper or slow down the
We request the Bank to consider the
above features and accept the same.
76 Annexure 18 Price schedule : Price schedule :
-C 1.ATM (with Access Lock) with 1.ATM (with Access Lock)
depository-Lobby model] and with depository- Lobby model]
provisions for upgradation as per item 1 and provisions for upgradation
under optional requirements.Quantity as per item 1 under optional
175 numbers. requirements.Quantity:195
2.ATM (with Access Lock) with
depository –Lobby Model with 2.ATM (with Access Lock)
Biometric option] and provisions for with depository –Lobby Model
upgradation as per item 1under optional with Biometric option] and
requirements. provisions for upgradation as
Quantity 25 numbers. per item 1under optional
Quantity : 5 numbers.
1.AMC rates should be
2.The quantity of these two
models , wherever mentioned
in our RFP,stands changed as
77 11.2.2 14 Confirmation to the effect that Year Clause Stands deleted.
2000 Compliance of each of the
hardware and software offered conform
to the rules set out under "British
Standards Institute, DISC PD 2000-1, A
Definition of Year 2000 Conformity
Requirements" or equivalent.
Vendors are requested to make a note of above Clarifications / Amendments .
Pradeep K Saxena
Deputy General Manager(IT)