Clarification sought on Syndicate Bank Bid Terms and Conditions

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Clarification sought on Syndicate Bank Bid Terms and Conditions Powered By Docstoc
					    Amendments & Clarifications sought on Syndicate Bank Bid Terms and Conditions/ Technical Specs for 200 ATMs
                          (RFP 625/F-380/DIT/ATM-2007-08/MC21/SNA dated 30.07.2007)

Sl Clause    / pg           Description                                 Clarification                                 Banks
no Point       no                                                   requested by Vendors                   Clarification / Amendme nts
               .

1   7.1        7    However if for any reason, the                We request the Bank to amend this to     However if for any reason, the
                    installation and commissioning is             15 days from the date of delivery.       installation and commissioning
    LD              delayed due to reasons attributable to        Vendor to submit a Site Not Ready        is delayed due to reasons
    Clause          the Bank the above 30% of the claim           certificate acknowledged by Branch       attributable to the Bank the
                    shall be paid, within 45 days from the                                                 above 30% of the claim shall be
                    date of receipt of goods at the respective                                             paid, within 30 days from the
                    locations                                                                              date of receipt of goods at the
                                                                                                           respective locations. Vendor
                                                                                                           can obtain “Site Not Ready”
                                                                                                           certificate only after 15 days
                                                                                                           the delivery of entire hardware.

2   7.2.2      8    The balance payment (20%) will be             Bank to ensure that verification will be The balance payment (20%)
                    made as follows:                              completed with 15 days of Site will be made as follows:
                     i) The quantities of works are to be         Completion Certificate submitted to the ii)     The quantities of works
                        check measured by the Bank's              bank. Diebold takes a Site Completion      are to be check measured by
                        authorized     officials/    consultant   Report acknowledged by the Branch. If      the     Bank's     authorized
                        architect/IT officer of the Bank.         the verification is delayed beyond 15      officials/          consultant
                                                                  days on account of Banks Official not      architect/IT officer of the
                                                                  available, the Site to be deemed as        Bank with in 30 days of
                                                                  accepted                                   completion of site.




                                                                   1
3   10     9   The items shall be produced for pre-       Diebold request the Bank for             In Non-road permit places ,it is
               shipment testing within two (2) weeks      Installation and Commissioning to be    2 weeks from the date of
               from the date of the 'Delivery             completed within 4 weeks of             Delivery instruction for Testing
               Instruction'. The Installation and         completion of PDI. As the PDIs are      and 2 weeks for installation and
               Commissioning of the items delivered       done in Vendors Factory, the            commissioning .Total 4 weeks .
               shall be made within two weeks from        equipments needs to be shifted to the   In Road permit places ,it is 3
               the date of completion of testing.         respective warehouse and then moved     weeks from the date of
                                                          to the final destination.               Delivery instruction for Testing
                                                          Where ever Entry Permits are there,     and 2 weeks for installation and
                                                          Bank to arrange for the Permits and     commissioning .Total 5 weeks.
                                                          delivery period to commence from the    Other     conditions      remain
                                                          date the Permit is made available to    unchanged.
                                                          Diebold

4   13-b   9   The Bank may at its discretion,decrease    We request the Bank to place orders for No Change
               the requirement upto 35% .                 the quantity as in Banks RFP as the
                                                          Prices are arrived at for the said
                                                          quantity
5    5     5   The last date for submitting the As we have the Management meet                    The last date for submitting
               proposals is 20.08.2007 at 15.00 adroad from 16-18, we request for the             the proposals is 24.08.2007 at
               Hours. Any proposal received after the submission to be postponed to 24th /25th    15.00 Hours. Any proposal
               due date 20.08.2007 and time (15.00                                                received after the due date
               Hrs) will not be considered                                                        24.08.2007 and time (15.00
                                                                                                  Hrs) will not be considered
6   5.2    13 This warranty shall remain valid for a      We request for Warranty to be 36 No Change.
              minimum period of 36 (Thirty Six)           months from the date of Installation or
              months after the Goods, or any portion      37 months from the date of delivery
              thereof as the case may be, have been       which ever concludes earlier
              delivered to and accepted at the final
              destination indicated in the Contract, or
              for minimum period of 39 (Thirty Nine)
              months after the date of delivery,
              whichever period concludes earlier.


                                                           2
7        7       13 Insurance equal to 110% of the CIF Industry Standards are 1 month from No Change.
                    value for a period of 4 months from the the date of delivery, and we request the Bank is agreeable for having
                    date of delivery                         Bank for insurance for this period      insurance in Bank’s name from
                                                                                                     the date of delivery.
8      10.1      14 The Supplier will accomplish preventive Industry Standards are 98% on The Supplier will accomplish
                    and breakdown maintenance activities to quarterly basis per ATM and we request preventive and breakdown
                    ensure that all hardware execute without this clause to be amended accordingly   maintenance activities to ensure
                    defect or interruption for at least 99%                                          that all hardware execute
                    uptime for 24 hours a day, 7 days a                                              without defect or interruption
                    week of operation of the machine                                                 for at least 98.5 % uptime for
                    worked on a quarterly basis                                                      24 hours a day, 7 days a week
                                                                                                     of operation of the machine
                                                                                                     worked on a quarterly basis
9    Annexur     27 Pentium IV       2.0 GHz or above @ Hope the Banks requirement is Pentium Pentium IV 2.0 GHz or above
        I           800MHz or above processor, Minimum IV 2.0 GHz or above Processor                 processor, Minimum 256 MB
     Clause 2       256 MB RAM and Hard Disk with 80                                                 RAM and Hard Disk with 80
                    GB Capacity                                                                      GB Capacity
10   Annexure    29 Suitable Anti-Virus software like Diebold do not recommend any Anti Periodical updations to the anti-
        I           Mcafee or Norton compatable to the Virus on the ATMs. Diebold ATMs virus / Firewall offered should
     Clause 9       ATM system should also be provided. comes with Sygate Firewall for OS be taken care by the vendor
                    Vendors can give their suggestions on Hardening which will prevent any virus himself.
                    Anti Virus Software at ATM level with attack on ATMs
                    detailed description.
11   Annexure    31 The physical key provided to open the    Physical lock with key is provided, but No Change.
         I          non-chest door by the ATM must be        these are unique for all Diebold ATMs
      Clause l      unique for each ATM.
12   Annexure    32 Card Validator cum Customer Training     This Product is not available and not This Clause stands Deleted.
         I          Unit                                     being used presently and we request the
     Clause 2                                                Bank to remove this requirement
13   Annexure    33 Providing of 12 x 12 of 7mm Vitrified    Since 12 x 12 and 16 x 16 is not No Change
         J          Glazed Tile and 16 x 16 of 7 mm          available in the market we request the
      1 & 1a        Vitrified Glazed Tile                    Bank to change the specifications to 24
                                                             x 24 inches Vitrified Tile


                                                               3
14   Annexure     33 24 inch x 24 inch Vitrified Glazed Tile      Since the existing approved design is       No Change
         J           of Johnson / Bell make                       not available across the Country, we
        1b                                                        request for a optional design in tiles
15   Annexure     35 Providing and fixing 12 mm thick Modi        As the door design is changed with         Providing and fixing 8 mm
         J           float or Saint Gobain clear glass with       frames on 4 sides, the glass thickness     thick Modi float or Saint
     Clause 1a       powder coated of appx. 85 mm wide            has to be 8mm. Or else the Floor Spring    Gobain clear glass with powder
                     aluminium frame                              will not withstand the load. We request    coated of appx. 85 mm wide
                                                                  the Bank to amend accordingly              aluminium frame
16   General          Providing and Fixing of 2 nos. of           In sites where there is aback room, we     Anexure J (Part1/3) E
     additions        Wooden storage shelf 3 ft x 1.5 ft          require this shelf to be done for placing  “Miscellaneous “ S.No. 16
                      comprising of 18mm arine plywood            the V-Sat IDU, Access Lock Control         should be read as
                      finished with plastic paint on all sides,   Unit etc. This item is missing in the      “Providing and Fixing of 2 nos.
                      supported on wooden frames, provision       BOM and we request the Bank to add         of Wooden storage shelf 3 ft x
                      for wiring, front and back opened           this item in the optional list             1.5 ft comprising of 18mm
                                                                                                             arine plywood finished with
                                                                                                             plastic paint on all sides,
                                                                                                             supported on wooden frames,
                                                                                                             provision for wiring, front and
                                                                                                             back opened” which is an
                                                                                                             Optional item.
17   Electrical   39 4 nos 20 A Metal clad sockets 2 nos          Please note that this item is repeated in 2 Nos Industrial sockets for
         s           each for UPS input and output and            page 39 and 40.                            AC and 2 Nos normal sockets
      points 1       output and 2 nos for AC input and            Also in point 6 in page 40, it has to be 2 for UPS.
                     output.                                      nos. of Industrial Sockets and not 4
                                                                  Sets.
18      12        40 Providing and Wiring with 8 SWG              Please note that this needs to be done Providing and Wiring with 8
     Electrical      Copper Wire in PVC Conduit for VSAT          for VSATs and ATMs and this is SWG Copper Wire in PVC
         s           Quantity : L/S                               measured in meters and not in LS           Conduit for VSAT
     poins 12                                                                                                Quantity : Unit Meter price
19   Electrical   40 Providing & fixing Philips / wipro or        Each Mirror Optic fixture will have 2 Providing & fixing Philips /
         s-          equivalent 12" x 12" mirror optic            Tube Lights and if 4 fixtures are to be wipro or equivalent 12" x 12"
     Point 13        fixtures with white diffusers ( WCP          provided there need to be a total of 8 mirror optic fixtures with white


                                                                   4
        ,14           12211 Code No. or equivalent) ( each )     nos. tube light. Please amend this clause diffusers ( WCP 12211 Code
                      Qty:4 Unit : each.                                                                   No. or equivalent) ( each ) Qty:
                                                                                                           4.
                      Providing & fixing Philips / wipro or                                                Providing & fixing Philips /
                      equivalent daylight type lights for the                                              wipro or equivalent daylight
                      above fixtures.Quantity 2 unit:Each.                                                 type lights for the above
                                                                                                           fixtures.Quantity : 2 tube
                                                                                                           lights/unit.

20     Elec       40 Providing & fixing 1 x 11 w CFL mirror      Please note that this needs to be in nos. Providing & fixing 1 x 11 w
        18           optic fixture (Code No WCP 82211 or         and not in sets                           CFL mirror optic         fixture
                     equivalent) :quantity:1:Unit :set                                                     (Code No WCP 82211 or
                                                                                                           equivalent) : quantity: 1
21   Point 15     40 Light Fittings for Poster Frames            Goose Neck spotlights are not Light Fittings for Poster
                     Wall mounted flexible gooseneck             commonly available in the market. Frames
                     spotlights with built in transformer 12V,   Request               to             have Wall      mounted        flexible
                     35 Watts of light from, Decon Make and      Philips/Crompton/Wipro makes and gooseneck               spotlights      or
                     LFH 123 - 2 nos for wall posters            also to provide the code for these        equivalent      with built in
                     suggested ( No )                                                                      transformer 12V, 35 Watts of
                                                                                                           light from, Decon Make and
                                                                                                           LFH 123 - 2 nos for wall
                                                                                                           posters suggested ( No )
22   Electrical   41 Main cabling from Meter to ATM site 4       Please clarify if 4 sq mm or 10 sq mm Vendor has to quote for both
         s           mm or 10mm square per metre                 is the requirement as the rates will vary 4sq mm and 10 sq mm .
     Point 20        suggested as Optional Item for both I.e.    for these.                                4sq mm is Mandatory item and
                     4 mm and 10 mm                                                                        10sq mm is an optional item.
23   Annexure     45 DAT Drive                                   We request for CD Writer instead of No change
        Q            36/72 GB 4 mm internal Tape Drive on        DAT Drive
                     SCSI. Required SCSI controller also
                     need to be quoted.
24   Annexure     50 Battery AH rating: 115/110 AH 12            These ratings are not available in the 115/110/120 AH 12 Volts
        U            Volts                                       market and we request the Bank to give
                                                                 the required VAH so that vendors can


                                                                  5
                                                             do the UPS Sizing
25   Annexure   28 Non Interlaced Colour Monitor with a      Modification required                    15” CRT or 12.1” LCD colour
         I         viewable area of not less than 14” and    12.1” LCD screen with protective glass   monitor quoted will be treated
      Point 4      with facia and standard Keyboard for      (Indian Weather conditions & Vandal      equally for technical evaluation
                   performing ATM functions.                 proof) having following benefits over    .Monitor with facia and
                   Bank prefers to have privacy filters on   CRT                                      standard Keyboard for
                   the Monitor, cost of which can be         a) Low Power consumption                 performing ATM functions.
                   quoted as an Optional item.               b) Low Total Cost of Ownership           Bank prefers to have privacy
                                                             c) 2.5 times brighter than CRT           filters on the Monitor, cost of
                                                             More viewable area than CRT as there     which can be quoted as an
                                                             are no curvatures in LCDs. A 12” LCD     Optional item.
                                                             screen is almost equivalent to.

26   Annexure   31 Part-II: VSS :Full motion Video to play   Bank should allow us to use the          Part-II: VSS :Full motion
        I          MPEG sound files.                         resources of the ATM PC to store the     Video to play MPEG sound
      Part II      Integrated Video Surveillance System      images as the solution provided is       files.
                   on the ATM with provision for CCD         integrated with the ATM SOFTWARE         Integrated Video Surveillance
                   Camera inside the terminal. The image     for the complete transaction detail      System on the ATM with
                   of the person handling the ATM which      printing on the images                   provision for CCD Camera
                   is captured by the ATM using this                                                  inside the terminal. The image
                   facility should provide the date, time                                             of the person handling the
                   and transaction number. The solution                                               ATM which is captured by the
                   offered should not utilize the ATM                                                 ATM using this facility should
                   resources like Memory, Processor and                                               provide the date, time and
                   Hard disc                                                                          transaction number. The
                                                                                                      solution offered should not
                                                                                                      utilize the ATM resources like
                                                                                                      Memory, Processor and Hard
                                                                                                      disc.
                                                                                                      Incase of sharing the resource
                                                                                                      of the ATM,the ATM PC
                                                                                                      should be of minimum 512 MB
                                                                                                      RAM and clear memory


                                                              6
                                                                                                            available for ATM should not
                                                                                                            be less than 256 MB RAM.
                                                                                                            Necessary proof to this effect
                                                                                                            should be submitted.



27   Annexure    29 1.Should support EJ pulling and the Please confirm us whether bank is                   1.Should support EJ pulling
         I          same should be enabled from day one.  providing the software for the same               and the same should be enabled
      Point 9       2.Should support admin module and the                                                   from date of commissioning.
                    same should be enabled from day one.                                                    It should support all commands
                    3.Should support remote loading of                                                      given by Switch as given in the
                    screens                                                                                 Vendors manual.
                                                                                                            2.Stands Deleted.
                                                                                                            3. Stands Deleted

28               10 Bank reserves right to negotiate for a       Since the RFP is for a total quantity of   No Change
                    possible reduction of price after delivery   200 no.s and while quoting for the RFP
                    of ATMs for 100 branches / location          we would be working out and quoting
                                                                 the price considering the total quantity
                                                                 of 200 no.s , Hence we may not able to
                                                                 revise the price after the execution of
                                                                 100 no. of ATM / Location . We
                                                                 request you to consider the same
29               3   The participating vendor … and their        We request the Bank to clarify what        A documentary proof to this
                     networking to a central ATM switch …        documentary proof may be accepted for      effect issued by a Bank is
                                                                 this criterion and to clarify what is      acceptable.
                                                                 exactly required against “networking to
                                                                 a central switch”.
30 Clause 3iii   4   VAT and Sales Tax are payable extra as      We request the Bank to take note that      VAT , WCT and Sales Tax are
                     per Invoice submitted by Vendor. The        some of the TIS works attract WCT and      payable extra as per Invoice
                     Bid shall clearly mention whether the       hence WCT may also be included as          submitted by Vendor. The Bid
                     present/future Sales Tax is included in     payable extra as per Invoice submitted     shall clearly mention whether


                                                                  7
                      the price or otherwise. If sales tax is     by the Bidder.                      the present/future Sales Tax is
                      inclusive, the rates shall be indicated.                                        included in the price or
                                                                                                      otherwise. If sales tax is
                                                                                                      inclusive, the rates shall be
                                                                                                      indicated.
                                                                                                      Vendor should comply with
                                                                                                      minimum wages Act and
                                                                                                      Labour regulations associated
                                                                                                      with ATM installation work.It
                                                                                                      should be treated as Clause 27
                                                                                                      of the RFP on page 11 of 50.
31   Clause 6.1   5    Necessary provisions shall be available    Please clarify what is meant by the Vendor should maintain the
                      for periodical Back Up of the               periodical back up of the system / version control of the ATM
                      system/application software …               application                         system/application software
                                                                                                      and the periodical back up of
                                                                                                      the same should be made
                                                                                                      available to the Bank / its
                                                                                                      nominated Nodal Offices and
                                                                                                      the vendors support engineers
                                                                                                      who are attending our ATMs.

32   Clause 6.2   5    On call service should be provided         NCR requests the Bank to change the           On call service should be
                      within EIGHT (8) hours of lodgment of       uptime requirement from 99% to 98%            provided within EIGHT (8)
                                                                  calculated on a quarterly basis for the
                      complaint in Rural/Semi-Urban center        entire installed base as per Industry
                                                                                                                hours of lodgment of complaint
                      & within FOUR (4) hours in                  standards being followed by major Public      in Rural/Semi-Urban center &
                      Urban/Metropolitan centers. In case the     Sector Banks in India.                        within FOUR (4) hours in
                      rectification is delayed more than the                                                    Urban/Metropolitan centers. In
                      above-stipulated time or the part need to   NCR requests the Bank to consider the         case the rectification is delayed
                                                                  following coverage as per Best practices
                      be taken to the Vendor's lab for repairs,   being followed in Industry. Please confirm
                                                                                                                more than the above-stipulated
                      the Vendor should provide standby           for the same.                                 time or the part need to be
                      equipment or arrangements to be made        NCR will classify Maintenance Service calls   taken to the Vendor's lab for
                      to ensure the required uptime of 99% or     from Bank in three (3) categories             repairs, the Vendor should
                      above.                                      i) A Calls i.e. severe defects in Equipment   provide standby equipment or
                                                                  resulting in Equipment being completely in



                                                                   8
operational;                                   arrangements to be made to
ii) B Calls i.e. operational defects in        ensure the required uptime of
Equipment but unlike Equipment in A Calls
are still functional and usable; and
                                               98.5% per ATM or above.
iii) C Calls i.e. Equipment failures which
are not critical and may be resolved
during the next visit by NCR Bank service
representative for Preventive Maintenance
 NCR will use reasonable industrial efforts
to respond to agreed response times as set
out below (unless otherwise agreed) for:
i) A & B Calls within municipal city limits
of NCR’s Service locations. – 3 hours
ii) A & B Calls beyond municipal city limits
but up to 30 Km of NCR’s Service
Locations - 5 hours
iii) A & B Calls beyond 30 KM of the
municipal limits but within 100KM of NCR’s
Service Locations: Within Eight (8) hours.
The above response times will be adhered
to if the calls are logged by Bank before
11:00 PM on days belonging to the
Principal Period of Maintenance. For the
calls logged after 11:00 PM on such days,
providing due time credit for the time
between the instant the call was logged &
12:00 AM (Midnight), the balance response
time window will be carried forward to
the beginning (08:00 AM) of the next
business day.
For calls logged at any time on days not
belonging to the Principal Period of
Maintenance, the response time shall be
computed from the beginning (08:00 AM)
of the next business day.
Beyond 100 KM: Next business day, for
the calls are logged before 06:30 PM on
days belonging to the Principal Period of
Maintenance. For the calls logged after
06:30 PM on such days, as well as for calls



 9
                                                                   logged at any time on days not belonging
                                                                   to the Principal Period of Maintenance,
                                                                   the response time shall be computed from
                                                                   the beginning (08:00 AM) of the next
                                                                   business day.

                                                                   NCR further requests that for calculating
                                                                   down time, travel time should be
                                                                   excluded for ATMs outside NCRs’ service
                                                                   locations.
33   Clause 7     6   PAYMENT TERMS: All payments will             We request the Bank to maintain that PAYMENT          TERMS: All
                      be made centrally from this office i.e.      all payments including for Warranty/ payments including AMCs will
                      CO-DIT.                                      AMC will be released centrally from  be made centrally from this
                                                                   CO-DIT                               office i.e. CO-DIT.
                                                                                                        However                necessary
                                                                                                        confirmation on satisfactory
                                                                                                        performance of ATM is to be
                                                                                                        obtained      from    respective
                                                                                                        Regional Offices.
34   Clause 6.3   6   Items excluded during warranty / AMC         We request the Bank that consumables Items excluded during warranty
                      should be specifically mentioned             like currency cassettes, combination / AMC should be specifically
                                                                   lock, purge bin should be excluded mentioned
                                                                   from AMC.                            Consumables like Currency
                                                                                                        cassettes,purge bin excluded
                                                                                                        from AMC.

                                                                   We also request the Bank that UPS           Yes
                                                                   AMC after 1 year of warranty will be
                                                                   exclusive of batteries. Please confirm.
35 Clause 7.1 7       (ii) On Final Acceptance: The balance        We request the Bank to take note of the     ATM should continuously
       ii             Thirty (30)% of the price of the Goods       Installation/ Acceptance certificate        function successfully for a
                      delivered shall be paid within thirty (30)   (copy enclosed) which covers all            minimum of 7 days for giving
                      days of the claim along with the             transaction testing by our engineer         Acceptence certificate.
                      Installation/Commissioning and Accept-       along with the Bank officials. We,
                      ance Certificate issued by the               request the Bank to stipulate


                                                                   10
                     Purchaser's representative.                “acceptance” at the time of
                                                                “installation” on sign-off of the
                                                                Installation/ Acceptance certificate. In
                                                                case, the certificate is not signed-off at
                                                                the time of installation due to reasons
                                                                not attributable to the vendor, the
                                                                machine will be deemed to be installed
                                                                and accepted within 7 days of
                                                                operationalization.
                                                                Please confirm for the same.
36 clause 7.2. 7     Payment terms for Site Work                We request the bank to grant 25%             Advance of Rs.50000/ per site
                                                                advance and balance 75% on                   for site preparation against BG
                                                                completion of TIS and handover to the        is acceptable to the bank.
                                                                Bank.
37   LD clause   8   LD @ 0.5% per week subject to a            We request the bank to revise the            No change
                     maximum of 10%                             maximum cap to 5% of the BOM as per
                                                                Industry standards.
38      8        8   Payment terms for UPS systems, ACs         We request the Bank to note that AC is       No change
                     and VSS shall be on the same lines ….      a part of site preparation and hence will
                                                                be invoiced along with the site
                                                                preparation invoice. The second invoice
                                                                will be for the ATM with VSS and
                                                                UPS. Please confirm acceptance of the
                                                                same.
39   Clause 10   9    LD (Liquidated Damages) at the rate of    We request the bank to revise the            No change
                     0.5% of the cost of the systems per        maximum cap to 5% of the Total Basic
                     week subject to a maximum of 10% of        cost of the System/s (Excluding AMC
                     the Total Basic Cost of the System/        Charges) as per Industry standards.
40   Clause 11   9   The Supplier shall buy back the System     We request the Bank to accept that such      The Supplier shall buy back the
                     from the Purchaser at a depreciated cost   a buy-back if effected will be at            System from the Purchaser at a
                     in the event of the Model/System           mutually agreed costs.                       mutually agreed costs in the
                     supplied by the supplier being replaced                                                 event of the Model/System
                     by a more advanced system                                                               supplied by the supplier being


                                                                11
                                                                                                           replaced
41   Clause 10   9   The delivery will be in a phased manner ….   We request the Bank to provide a monthly No Change
                                                                  forecast of their requirements a month in
                                                                  advance even before delivery instructions
                                                                  are finalized and released. We also
                                                                  request the Bank to provide 3 weeks for
                                                                  items to be made ready for pre-inspection
                                                                  from receipt of delivery instructions. NCR
                                                                  shall inform the Bank a week in advance
                                                                  for pre-shipment testing. Post the testing
                                                                  and receipt of confirmation for shipping
                                                                  from the Bank, please grant a period of
                                                                  two weeks for delivery and installation.
                                                                  Please confirm.
42   Clause 21   10 In case of delivery of hardware to States     We request the bank to remove this No Change
                    where Road Permit is required for             stipulation on the Vendors since it is
                    transportation of goods / ATMs, it is the     only the bank who can apply for the
                    responsibility of Vendors to provide the      road permits from the Sales Tax
                    same making all the arrangements              department, especially in places like
                    required in advance. However Bank will        UP, Haryana and West Bengal, where it
                    provide any letter, if required by the        is a statutory requirement that the entry
                    Vendors for carrying out the task.            permits/ forms will be given only to the
                    …                                             Purchaser. The Vendors’ agent can only
                                                                  assist    the     Bank      officials  for
                                                                  coordinating the same. Hence we
                                                                  request the Bank to modify the clause
                                                                  suitably to “Vendor will assist the Bank
                                                                  in procuring the road permit/ entry form
                                                                  to the best of his abilities”.
43   Clause 23   10 Bank reserves the right to negotiate for a    As the Prices have been arrived at for No Change
                    possible reduction of price after … for       the full quantity, we request the Bank to
                    100 branches/ locations                       order for the numbers mentioned in the
                                                                  RFP at the Bid price and remove the
                                                                  term for a possible negotiation after 100
                                                                  ATMs.


                                                                  12
44   Clause 7   13 The insurance shall be for an amount          We would like to inform the Bank thatInsurance can be obtained in
                   equal to 110% of the CIF value of the         once the goods are delivered, the title isBank’s name after delivery of
                   goods delivered at the respective             transferred to the purchaser. Hence theATM.All other conditions
                   branches covering all risks (fire,            insurance is provided up to delivery as aremain unchanged.
                   burglary, SRCC, natural calamities such       standard industry practice. Kindly confirm
                   as earth quake, flood etc) for a period of    for the same.
                   4 months from the date of delivery.

45   Caluse     14 That the Bidder will assume total             Bank requires 3 years of post warranty    That the Bidder will assume
      10.1         responsibility for the fault free operation   AMC; request the Bank to clarify this     total responsibility for the fault
                   of hardware, application software and         additional requirement for services for   free operation of hardware,
                   maintenance during the warranty period        5 years after warranty.                   application     software      and
                   and provide necessary maintenance             We request the Bank to also clarify if    maintenance        during      the
                   services for at least five years after end    the Warranty and AMC contract for 6       warranty period and provide
                   of warranty period. The Supplier will         years for all hardware and site           necessary maintenance services
                   accomplish preventive and breakdown           preparation work for 1 year will be       for at least 3 years for ATM &
                   maintenance activities to ensure that all     signed along with the Product Supply      VSS and 5 years for AC,UPS
                   hardware execute without defect or            contract.                                 after end of warranty period.
                   interruption for at least 99% uptime for                                                The Supplier will accomplish
                   24 hours a day, 7 days a week of                                                        preventive and breakdown
                   operation of the machine worked on a                                                    maintenance activities to ensure
                   quarterly basis. If the service support is                                              that all hardware execute
                   less than 24 * 7 basis, Bank may at its                                                 without defect or interruption
                   own discretion reject the proposal in                                                   for at least 98.50% uptime for
                   total, without assigning any reason.                                                    24 hours a day, 7 days a week
                                                                                                           of operation of the machine
                                                                                                           worked on a quarterly basis. If
                                                                                                           the service support is less than
                                                                                                           24 * 7 basis, Bank may at its
                                                                                                           own discretion reject the
                                                                                                           proposal in total, without
                                                                                                           assigning any reason.




                                                                 13
46    clause     14 If any critical component of the entire   We request the Bank to note that NCR            If any critical component of the
       10.3         configuration is out of service for more  in such scenarios will instead of             entire configuration is out of
                    than 24 hours, the Supplier shall either  attempting to repair the defective            service for more than 24 hours,
                    immediately replace the defective unit    modules, immediately replace the faulty       the Supplier shall either
                    at its own cost or provide a standby so   parts with new parts so as to make the        immediately         replace    the
                    that uptime of 99% is not compromised.    ATM operational with minimal                  defective Module/component at
                                                              downtime. Hence the stipulation may           its own cost or provide a standby
                                                              be changed to replacement of the              so that uptime of 98.5% per
                                                              defective module at vendors’ cost and         ATM is not compromised.
                                                              not the entire unit itself. Please confirm.
47   Anx-C       18   CDMA Tech. Migration charges per        Please clarify what is the role of the         Vendor has to visit the site for
     Point 7          ATM                                     ATM vendor envisaged in this activity          modification of IP etc.
                                                              for us to put up a commercial
                                                              consideration of the effort.
48    Part-II    20   SUMMARY OF PRICE SCHEDULE & Please clarify this requirement of 3 & 1                   AMC for 3 year for ATM ,VSS
     notes 1,2        AMC                                     years of AMC                                   and 5 years for AC,UPS
                      AMC (For 3 & 1 years)                                                                  .
49   Notes 2     23    Failure to arrange for the immediate   NCR requests the Bank to clarify what          No change
                      repair/replacement will be liable for a is required as per the “details of
                      penalty of Rs.500 per day per item.     downtime” table and further requests
                                                              the Bank to reduce the penalty to
                                                              Rs.100 up to a maximum of 5% of the
                                                              AMC value of the concerned unit.
50      24       24   Schedule of requirements                Please mention the quantity to be taken        V- It is to be taken as Unit
                                                              for evaluation for items V, VI and VII.        price.
                                                                                                             VI- It is to be taken as Unit
                                                                                                             price per visit basis.
                                                                                                             VII- It is to be taken as Unit
                                                                                                             price.

51   Point 1     25 Annexure J                                  Request the Bank to provide the cities Vendor has to furnish Service
                                                                against the list of sites for mapping with centres list state-wise where
                                                                our service locations.                     ever location is not understood


                                                                 14
                                                                                                              clearly.
52    Point 5    33 Annexure J (part 1/3)                          NCR requests the Bank to alter the No change
                                                                   basic rate for granite to Rs 175/- per sft
                                                                   as against Rs 140/- per sft.
53    Point 1    35 Etching on all area of the middle portion      Etching as per specification advises No Change.
                    with transparency of the letters “             etching in the middle portion of the Etching is only in middle
                    SyndicateBank” and “ATM” in the                door, but drawing has etching in all the portion of the glass.
                    drawings. No etching on top and bottom         portion of the door. (Actual
                    areas as per Architects drawings               specification mentioned and Drawing
                                                                   attached, there seems to be a
                                                                   Mismatch). Please clarify.
54    Point 2    35 Providing Visual Merchandising set –           Customized design with MDF cheque No Change
                    with customized branded information            deposit box and MS information panel Mismatch in drawing if any,
                    panel, Writing ledge, Cheque deposit           as per the drawing contrary to the site may be ignored.
                    box and Poster frames of standard sizes        whereas entire set of V.M's on the site
                    for ATM room of 10’x10’ approxi.               is of MS. (Actual specification
                    room size., preferably with Grey color         mentioned and Drawing attached, there
                    and Bank reserves the right to opt for         seems to be a material specification
                    other colours also depending on the logo       Mismatch). Please clarify
                    colours
55   point 7b    36 Wooden boxing for the above shutter            Shutter boxing, if exposed to weather      No Change
                    with 19 mm Marine Ply to be covered            should not be laminated as laminate
                    with grey laminate . Plywood to be             peels off in rainy season. NCR suggest
                    boiling water proof ( Sq.Ft.)…                 that It should be enamel painted. Please
                                                                   confirm.
56   Caluse 12   36 Access Lock pillar – 6” x 6”x 7’ box (         Drawing shows hollow access pillar as      No Change.
                    14 sq ft ) to be done with 19 mm ply           8"x8" instead of 6"x6". Access pillar      Drawing specification should
                    finished with blue laminate Sq. Ft. )          should be 6"x6". Please confirm.           be read as 6”x 6 ” x 7’.
57    Pg1 site      The initial site visit has to be carried out   NCR requests the Bank to change this       The initial site visit has to be
     preparati      by the bidders’ own site engineers.            to be carried out by bidders’/ bidders’    carried out by the bidders’
        on                                                         authorized       vendors’     competent    own/authorised site engineers.
                                                                   personnel.
58      do            Each and every site completed has to be      NCR requests the Bank to change this       Accepted


                                                                   15
                       visited and certified by the bidders’   to be carried out by bidders’/ bidders’
                                                               authorized quality engineers.
59      Pg 2           Pre Construction Work                   Demolition of RCC is not covered Anexure J (Part1/3) E
                                                               under Annexure J. Please Clarify.        miscellaneous serial number 17
                                                                                                        should be read as
                                                                                                        “demolition of mezzanine
                                                                                                        (R.C.C) and removal of
                                                                                                        shutter” which is an Optional
                                                                                                        item .
60      Pg 3           Points 39, 42, 45                       NCR request the Bank to provide all No change
                                                               requisite permission and approvals from
                                                               statutory bodies with respect to
                                                               erection, commissioning & functioning
                                                               of site (Bank to Provide "Clear Site" to
                                                               NCR). Please confirm.
61     Anx 1       27 1.External body : Dual Combination       We request the Bank to confirm for       Dual Combination mechanical
        Atm           electronic lock with keys to open the    Dual combination mechanical lock with locks with keys / dual
     specificati      safe. Locking Mechanism to comply        keys or only dual combination            combination electronic lock
        ons           with Standards                           electronic lock.                         to open the safe. Locking
                                                               Further, we request the Bank to note Mechanism to comply with
                                                               that the locking mechanism standards Standards.
                                                               specified are not applicable for us and
                                                               may be removed.
62       do            2. Terminal Processor within the ATM:   We request the Bank to clearly specify Pentium IV , 2GHz or above
                       PIV 2.0 Ghz or above…                   that the requirement is for a Pentium only
                                                               and not a Celeron Processor.
63       do            2. Terminal Processor within the ATM:   We request the Bank to note that there Clause stands deleted
                       Minimum 8 MB SG RAM or DRAM …           is no separate Display controller
                                                               memory and it uses shared memory
                                                               with the main memory module. Hence
                                                               this specification should be removed.
                                                               Please confirm.
64       do            3. Encryption: … be capable of          We request the Bank to note that there AES option stands deleted.


                                                               16
          supporting AES …                          is no standard defined for AES. Hence
                                                    this specification is not applicable.
65   do   5. Dispenser: … secured currency          We would like to recommend to the Alternately cassette with lock
          cassettes with tamper indicating …        Bank that rather than Cassettes with having unique keys are also
                                                    Tamper indication, Bank should ask for acceptable.
                                                    Cassettes with locks which offer more
                                                    security and control for cash
                                                    replenishment.

66   do   Journal Printer on ATM: … Journal         We submit to the Bank that NCR can    Thermal paper capable of
          DMP printer …                             only supply Thermal JP and hence the  having a retention period of 7
                                                    same may be included as an option to  years is also acceptable.
                                                    allow us to bid.                      Vendor should provide a proof
                                                                                          of document retention atleast
                                                                                          for 2 years.
67   do   9. Application Software: Suitable anti-   NCR recommends a holistic approach to Refer serial number 10
          virus software                            ATM security which necessitates the Bank
                                                    to take a network-level view of the ATMs
                                                    & adopt suitable security measures. NCR
                                                    does not either resist or recommend ATM-
                                                    level anti-virus software; however it’s
                                                    entirely up to the Bank to implement
                                                    these     security    measures     in   due
                                                    consultation with NCR. Request bank to
                                                    note the same.
68   do   9. Application Software: Should support   NCR      understands     that    the    said   Refer serial number 27
          EJ pulling …                              requirement is for EJ to be enabled and EJ
                                                    file to be available in the ATM from day
                                                    one after installation of the ATM. The
                                                    responsibility for pulling the same and for
                                                    any required software tools/ ATM
                                                    interface software rests with the Bank and
                                                    is not covered under the scope of this RFP.
                                                    Please confirm.
69   do   9. Application Software: Should support   Please clarify what is meant by this term.     Stands deleted
          admin module


                                                    17
70   do       9. Application Software: Should support    NCR wishes to clarify that the stands deleted.
              remote loading of screens                  capability is present in the machine;
                                                         however the responsibility for pulling
                                                         the same and for any required software
                                                         tools/ ATM interface software rests
                                                         with the Bank and is not covered under
                                                         the scope of this RFP. Please confirm.

71   do       13. Security features                    We request the Bank to note that the         Accepted with Industry
                                                       access locks supplied by us are Industry     standards.
                                                       standards as being used by our
                                                       customers in India. We require clarity
                                                       on International standards for locking
                                                       mechanism.
72   do   31 Other Important Notes, point a. and b.    We wish to inform the bank that in case
                                                       of NCR ATMs, cash retract is recorder
                                                       as “Presenter Error” and this is the error   Accepted .
                                                       message format worldwide. Please
                                                       confirm this is acceptable to enable us
                                                       to bid.
                                                       Further, when there is partial pickup the
                                                       ATM does not record the count of             Accepted
                                                       diverted bills; rather prints the relevant
                                                       trace messages on JP/EJ for such cases.
                                                       Please accept the same.
73   do   30 The vendor should assist our bank’s We request the Bank to note that the               Biometric ATM should be
             switch team in testing/operationalisation architecture and scope of the Biometric      Stand alone ATM .Facility
             of Biometric facility                     Implementation is not defined. Hence         (required hardware ,software
                                                       the ATM will be offered with the             and its implementation ) to
                                                       Biometric hardware and its related           capture Thumb Impression and
                                                       software on ATM for evaluation               its local validation should also
                                                       purposes.                                    be quoted for 5 Nos. of
                                                                                                    Biometric ATMs


                                                          18
74      do      31 The physical key provided to open the      Please note that it is not possible to No Change
                   non-chest door by the ATM must be          provide a unique hood key for each
                   unique for each ATM.                       ATM. Please accept the same.
75      do      31 Integrated Video Surveillance System            Our solution captures snapshots Refer to serial number 26
                   on the ATM with provision for CCD                 at pre-defined intervals (frames)
                   Camera inside the terminal. The image           Our solution is fully integrated
                   of the person handling the ATM which              inside the ATM as a fool-proof
                   is captured by the ATM using this                 security measure
                   facility should provide the date, time          Integrated VSS will utilize the
                   and transaction number. The solution              ATM processor and hard disk;
                   offered should not utilize the ATM                this is the key feature of the
                   resources like Memory, Processor and              solution and cannot be changed
                   Hard disc                                         to store in a separate hard disk.
                                                                     However this is designed to not
                                                                     to hamper or slow down the
                                                                     ATM performance.
                                                              We request the Bank to consider the
                                                              above features and accept the same.
76   Annexure   18 Price schedule :                                                                    Price schedule :
        -C         1.ATM (with Access Lock) with                                                       1.ATM (with Access Lock)
                   depository-Lobby        model]       and                                            with depository- Lobby model]
                   provisions for upgradation as per item 1                                            and provisions for upgradation
                   under optional requirements.Quantity                                                as per item 1 under optional
                   175 numbers.                                                                        requirements.Quantity:195
                                                                                                       numbers.
                    2.ATM (with Access Lock) with
                    depository    –Lobby Model         with                                           2.ATM (with Access Lock)
                    Biometric option] and provisions for                                              with depository –Lobby Model
                    upgradation as per item 1under optional                                           with Biometric option] and
                    requirements.                                                                     provisions for upgradation as
                    Quantity 25 numbers.                                                              per item 1under optional
                                                                                                      requirements.
                                                                                                      Quantity : 5 numbers.


                                                              19
                                                                              1.AMC rates should       be
                                                                              accordingly quoted..

                                                                              2.The quantity of these two
                                                                              models , wherever mentioned
                                                                              in our RFP,stands changed as
                                                                              given above.

77    11.2.2        14 Confirmation to the effect that Year                   Clause Stands deleted.
                       2000 Compliance of each of the
                       hardware and software offered conform
                       to the rules set out under "British
                       Standards Institute, DISC PD 2000-1, A
                       Definition of Year 2000 Conformity
                       Requirements" or equivalent.




Vendors are requested to make a note of above Clarifications / Amendments .

Yours faithfully,

Pradeep K Saxena
Deputy General Manager(IT)




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