ILM Award in First Line Management

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					                                          Lancashire & Blackpool Tourist Board’s
                                        ILM Level 3 Award in First Line Management
Session    Dates      Time             Preston Title                               Comments                      Tutor

1          21.01.10   10am to 1pm      Induction                                                                 Suzanne Marriott

2          28.01.10   10am to 1pm      Problem Solving & Decision Making           Hand out M3.01 – Core         Suzanne Marriott
                                                                                   Assignment

3          04.02.10   10am to 1pm      Leadership                                                                Suzanne Marriott

4          11.02.10   10am to 1pm      Reviews                                     One to One Appointments       Suzanne Marriott

5          25.02.10   10am to 1pm      Building the Team                           Hand Out Assignment for the   Suzanne Marriott
                                                                                   Optional unit M3.11
6          04.03.10   10am to 1pm      Understanding the Communication             Hand Out Assignment for the   Suzanne Marriott
                                       Process in the Workplace                    Optional unit M3.30
7          11.03.10   10am to 1pm      Team Building Exercise                                                    Suzanne Marriott

8          18.03.10   10am to 1pm      Maintaining Discipline                                                    Suzanne Marriott

9          25.03.10   10am to 1pm      Giving and Receiving Feedback               Hand in Optional Assignment   Suzanne Marriott
                                                                                   M3.11 or M3.30
10         01.04.10   10am to 1pm      Motivation                                                                Suzanne Marriott

11         22.04.10   10am to 1pm      Providing Quality for Customers             Hand out M3.19 Assignment     Suzanne Marriott

12         29.04.10   10am to 1pm      Reviews                                     One to One Appointments       Suzanne Marriott

13         06.05.10   10am to 1pm      Time Management / Delegation                Hand in Assignment M3.19      Suzanne Marriott

14         13.05.10   10am to 1pm      Giving Briefings and Making                 Hand in Core Assignment       Suzanne Marriott
                                       Presentations                               M3.01

No sessions on 18th February (Half term), 8th April or 15th April (Easter break)

Three Assignments in total – M3.01 and M3.19 plus either M3.11 or M3.30

Please note: The running order for the programme is subject to amendment, but all topics and assignments will remain the same.