Telstra Wholesale - ISDN 2 - Application form by zqr20298

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                    Telstra ISDN 2
                    Application Form
         Please complete a separate            Specific ISDN 2 ETSI compatible equipment is required at the customer’s
     application form for each ISDN            premises. This equipment may be purchased from retail outlets.
                       site address.
     Glossary of Terms - see Page 8                    SECTION 1 CUSTOMER DETAILS (Mandatory)

                        Company name

                                               ABN

                OR Service in name of                                                          DOB                (dd/mm/yyyy)
                            individual

                                Occupation
                                                    Premises Owned                        Premises Rented
                          Trading name

                                Site address   Floor                   Unit No.                 Street
                                               No.                                                 No

                          Street address

                        Suburb or town                                                     Post Code
                     Customer contact
          ( person completing this form)
                                                           Tel          -                        Fax           -

         Technical contact ( If Telstra                                                          Tel          -
         requires more technical details)

           Site contact (on-site contact       1:                                                Tel     1:        -
          point when Telstra Technician        2:                                                        2:        -
                                 arrives)

        Customer Reference Number                                                            (Or purchase order number if
                                                                                             applicable)
     SECTION 2 TARIFF AND BILLING DETAILS - Mandatory

                                               2.1 TARIFF OPTIONS (Business Line Plus &Timed calls are available to Telstra
                                               pre-selected customers only)
                 ISDN 2 Business Line              Local Voice calls - First 30 minutes                  Timed calls
                            Complete           block of time then per minute timed call
                                               thereafter
          ISDN 2 Business Line Plus                  Local Voice calls - First 30 minutes block of time then per minute timed
                                               call thereafter
                                               2.2 BILLING DETAILS ( Mandatory)

                                               Do you wis h to have charges billed to an existing Telstra account ?

                                                     Yes            Please specify account number

                                                     No             Please specify billing name and address OR existing invoice
                                                                    arrangement.
                            Billing name

                         Billing address

     3 TELECOMMUNICATIONS CARRIER
    Telstra ISDN 2 - 3/2/2003                        Page 1 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
    051 775 556
 Please indicate which telecommunications carrier you wish to automatically provide long distance and international
 voice calls:
                                            Telstra           Other -

 4 TELSTRA SALES REPRESENTATIVE OR AGENT
 TELSTRA OFFICE USE ONLY
 SEQ. No

 REP            SUPP                   Name

 REP ID         SPORT                  Telephone No .                          -

 Ph. No.         -                     Fax No.                                 -




Telstra ISDN 2 - 3/2/2003                  Page 2 of 19     Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
 5 TELSTRA ISDN SERVICES REQUIRED ( Mandatory) For the installation of any other Telstra product the
 appropriate application form must be completed.

                                                Telstra ISDN 2 new service
                                  OR            Conversion of standard telephone services to ISDN 2
  Specify telephone numbers of
         standard services to be
                      converted
                                  OR            Modification of existing ISDN 2 service
     Specify ISDN 2 service to be
                        modified
               Extra charges apply

 6 ISDN PACKAGE REQUIRED ( Mandatory)

     Include Line Hunt details in        No. of ISDN 2 services required on this order.
                         Q23/24
   Two numbers as standard on                   ISDN           ISDN 2 Direct Indial (DID) (Must complete Q18)
      multiple number services           2
   One number only supplied or                  ISDN Xpress (must complete Q23)
     use an ISDN 2 DID (Indial)
                      number

 7 INSTALLATION OF SERVICE – Charges Apply

 For URBAN areas allow min. of           Date Service Preferred                         (dd/mm/yyyy)
      5 working days . All other
 areas allow min. of 10 working
         days. If DID selected 15
    working days-all areas. If an
   ISDN EXTENDER is required,
        installation time will be
                         advised.

 8 DIRECTORY LISTING
        Do you require a directory
                           listing?
                                              Yes            Which numbers do you wish to have listed and how?
                                                                       NUMBER                             LISTING
        eg. Smith J. or Smith John
                                    or
                            Smith John
        Extra charges apply for a
                   silent number
                                              No                        Is a Silent Number required?            Yes
                                                                                                            No

 9 CALL BARRING SERVICE OPTIONS              Some telephone equipment may not be compatible with this feature. Please
 check with your
                                                            supplier

  1) Fixed Outgoing Call Barring         Please indicate what level of barring is required:

                                             No Call Barring           190        STD           IDD          Trunk Operator
  2) Call Control (PIN Controlled)       Please indicate what level of barring is required: (not available with DID)
                Extra charges apply          No Call Barring           190        STD           IDD          Trunk Operator

 10 SITE CABLING DETAILS: NT1 & ISDN S-BUS REQUIREMENTS

    The NT1 terminates Telstra’s         Is the site available for NT1 installation now?
                 ISDN 2 service
                                             Yes        No        Available by                (dd/mm/yyyy)
Telstra ISDN 2 - 3/2/2003                    Page 3 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
    Should you wish to carry out     Do you require a new Lead-In Cable into the premises? (Extra Charges may
      the trenching , Telstra can    apply)
         refer you to a preferred
                                                 Yes            Unsure, please contact first to discuss options
    contractor to assist you with
       the technical aspects and                 No
       supply/laying of conduit.
               Extra charges apply   Is Telstra to perform additional cabling work between Build Distributor / First
                                     Socket and the NT1?

                                         Yes       No      Available by:                       (dd/mm/yyyy)

               Extra charges apply   Do you want an S-Bus (internal cable from NT1 to CPE) installed by Telstra?

                                        Yes     Number of S-Bus Sockets
                                     Required:
        Talk to your equipment
   supplier before selecting this    Is an additional DC Power pack required for the NT1?                Yes        No
                          option




Telstra ISDN 2 - 3/2/2003                Page 4 of 19     Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
 11 CALLING LINE IDENTIFICATION RESTRICTION (all service types)

         Please check with your      Do you require your numbers to be blocked from                       Yes        No
 equipment supplier to confirm       presentation to calling number display services?
   how you can both allow and
   restrict presentation of your
                      phone no.

 12 CALLING LINE IDENTIFICATION PRESENTATION (all service types)

               Extra charges apply   Is Calling Line Identification Presentation required?                Yes        No

                                     13.1 CALL WAITING (Multi Number and Line Hunt)

          (not available with DID)   Is Call Waiting required?                                            Yes        No
     Some telephone equipment        Specific Telephone Numbers for Call                   All
        may not be Call Waiting      Waiting:
                   compatible.                                                             Main Number Only
           Please check with your
                         supplier.

                                     13.2 CALL FORWARD (Multi Number and Line Hunt)

                                     Call Forward Variable All Conditions                                 Yes        No
     Some telephone equipment        Call deflection                                                      Yes        No
    may not be compatible with
  this feature. Please check with    Call Forward Immediate Fixed                                         Yes        No
                   your supplier.
                                                                    No. to fwd to:
     Extra charges may apply         Call Forward Immediate Variable                                      Yes        No
                                     Call Forward Busy Fixed                                              Yes        No
                                                                    No. to fwd to:
                                     Call Forward Busy Variable                                           Yes        No
                                     Call Forward No Answer Fixed                                         Yes        No
                                                                    No. to fwd to:
                                     Call Forward No Answer Variable                                      Yes        No
                                     Telephone numbers to which features?                                 All

                                                                                                          Main No. Only

                                                                                                          GDN Line Hunt

                                     13.3 CALL FORWARD (DID – available on Pt to Pt / Not compatible on Pt
                                     to Multi Pt)

     Some telephone equipment        Call Forward Variable                                                Yes        No
    may not be compatible with       All Conditions (includes Call Deflection)
  this feature. Please check with
     your supplier.(Extra charges
                      may apply)
                                     Call Forward Immediate Fixed                                         Yes        No
                                                                    No. to fwd to:
                                     Call Forward Busy Fixed                                              Yes        No
                                                                    No. to fwd to:
                                     Call Forward No Answer Fixed                                         Yes        No
                                                                    No. to fwd to:

Telstra ISDN 2 - 3/2/2003                Page 5 of 19      Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
                              13.4 TELSTRA ACTIVATED CALL REDIRECTION (all service types
                              excluding DID Pt to Multi Pt)

        Extra charges apply   Immediate                                                           Yes        No
                                                            No. to fwd to:
                              Busy and No Answer                                                  Yes        No
                                                            No. to fwd to:
                              Telephone numbers to which features apply                           All

                                                                                                  Main No. Only
                              Note for DID; Feature applies to all numbers in Indial
                              number range                                                        GDN Line Hunt




Telstra ISDN 2 - 3/2/2003         Page 6 of 19     Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
                                     13.5 CALL TRANSFER (all service types)

               Extra charges apply   Do you require ISDN Call Transfer on your ISDN 2                       Yes      No
         Please check with your      service/s?
  telephone/equipment supplier       Note: Enquiry / Conference is automatically provided            If Yes, go to Q 14.
               for compatibility     with the Call Transfer feature

                                     13.6 ENQUIRY / CONFERENCE (Multi Number and Line Hunt)

               Extra charges apply   Enquiry / Conference                                                   Yes      No
          (not available with DID)   To which telephone numbers does this feature apply?                    All
     Some telephone equipment
    may not be compatible with                                                                              Main Number
  this feature. Please check with                                                                    only
                   your supplier.

 14 ADDITIONAL SUPPLEMENTARY FEATURES

               Extra charges apply   Before selecting any supplementary features, discuss your requirements with
                                     your Customer Equip (CE) supplier to ensure your CE can support your
                                     required features.

                                     14.1 MALICIOUS CALLER IDENTIFICATION (all service types)

               Extra charges apply   Is Malicious Caller ID required?                                       Yes      No
        Talk to your equipment
   supplier before selecting this
                          option

                                     14.2 ADVICE OF CHARGE (all service types excluding DID Pt to Multi Pt)

               Extra charges apply   Is Advice of Charge required?                                          Yes      No
        Talk to your equipment       If Yes, then select                                                    During
   supplier before selecting this
                          option                                                                            End

                                                                                                         Per call
                                                                                                     request

                                     14.3 USER TO USER MESSAGING (all service types excluding DID Pt to
                                     Multi Pt)

               Extra charges apply   Is User to User Messaging 1 required?                                  Yes      No
        Talk to your equipment       (During Setup/Clear Down)
   supplier before selecting this    Is User to User Messaging 3 required?                                  Yes      No
                          option
                                     (During call)

                                     14.4 EXTENSION LEVEL BILLING (Only available on DID Pt to Pt / Not
                                     compatible on DID Pt to Multi Pt)

               Extra charges apply   Is Extension Level Billing required?                                   Yes      No

                                     14.5 OPERATOR CONNECT DIVERSION (Only available on DID Pt to Pt /
                                     Not compatible on DID Pt to Multi Pt)
               Extra charges apply   Is Operator Connect Diversion required?                                Yes      No
                                                       If yes, provide number to divert to.
                                       (Number must be within existing Indial number range)

 15 D CHANNEL SERVICE OPTIONS

                                     15.1 D CHANNEL ACCESS TO AUSTPAC ®



Telstra ISDN 2 - 3/2/2003                Page 7 of 19      Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
               Extra charges apply      Will a D channel access to AUSTPAC be required with                 Yes        No
 If you require an AUSTPAC NUI          this ISDN 2 service?
    or Closed User Group, please            Bill to an existing AUSTPAC Account
             consult your Telstra
                  representative.           Bill to an existing AUSTPAC Sub Account
                                            Required New Sub Account
                                        (Please complete the following details for new Sub-Account.)
                                        Company Name
                                        Customer Contact:                                 Tel                -

    ( Default is 63 unless equipment    TEI Number Required
          supplier advises otherwise)




Telstra ISDN 2 - 3/2/2003                   Page 8 of 19     Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
                                        15.2 ARGENT® DEDICATED 1 SERVICE

                                        NOTE: Orders for an Argent Dedicated 1 service require an Argent
                                        Dedicated 1 form to be completed separately & submitted with this
                                        application
               Extra charges apply      Do you require an Argent Dedicated 1 service?                          Yes        No
     Customer Order Number is           Service Provider Code Sequence Number (If applicable)
 only applicable to Host Service
                      Providers         Customer Order Number                                                    /

 16 TELSTRA VPN

                                        Is this service to be included in your Telstra VPN>                    Yes        No
                                        If Yes, then include in:                                   National CVPN
                                                                                                   International Call Plan
                                        AND/OR

 17 TELEPHONE NUMBERS ( Mandatory)
    Please tick () to indicate your
                              choice
                                                                         Go to Q19
                                             Individual telephone numbers

                                             Direct Indial Number Range  Go to Q18

 18 DIRECT INDIAL - CHANNEL CONFIGURATION REQUIREMENTS

       Only tick () the ‘Point to      What configuration does your PABX or Telephone System require?
          Multipoint’ box if your
                                            Point to Point (DEFAULT)                     Point to Multipoint
              equipment supplier
     specifically advises you this      Note: If the channel configuration is incorrectly advised, it may cause
       configuration is required.       unnecessary delays to the connection of your new service. If unsure of the
                                        configuration required for your terminal equipment, please confirm with your
                                        CPE Supplier.

 18.1 PRE-BOOKED OR EXISTING INDIAL NUMBER RANGE

       Only complete if you have
         arranged a PSTN / ISDN
                                            Yes            No        Go to Q18.2
                  number range.         From                                                  To

                                        Directory Number                                      Go to Q23
 18.2 REQUIRED INDIAL NUMBER RANGE

   Whilst Telstra cannot guarantee      Total Number Range required in increments of 100
  that all your number preferences      only:
      can be accommodated, every
      effort will be made to try and
                  meet this request .   Please list any specific number range requirements:
    An ISDN Direct Indial service is
  automatically provided with Line
  Hunt (at no extra cost) across the
                 ISDN access lines.




                                         Go to Q23
 19 INDIVIDUAL TELEPHONE NUMBERS



Telstra ISDN 2 - 3/2/2003                   Page 9 of 19        Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
    Only tick () the ‘Point to Point’   What configuration does your Router, Terminal Adaptor, ISDN PC Card, PABX
     box if your equipment supplier      or Telephone System require?
         specifically advises you this
           configuration is required.        Point to Multipoint (DEFAULT)           Point to Point

                                         If you only require the standard telephone numbers for your package  Go
                                         to Q23




Telstra ISDN 2 - 3/2/2003                   Page 10 of 19    Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
 20 ADDITIONAL TELEPHONE NUMBERS

               Extra charges apply      An ISDN service provides a maximum of eight (8) telephone numbers per
                                        service. How many telephone numbers in total are required on each service?



 21 LINE HUNT
                  Extra charges apply   Do you require an ISDN 2 Line Hunt Service?

                                            Yes             No    Go to Q23
                                        Group Directory Number (if known)
 22 ISDN 2 LINE HUNT CONFIGURATION

 Please list the main (Prime)             ISDN Service 1      ISDN Service 2            ISDN Service 3      ISDN Service 4
 Number of each ISDN 2 Service
 to be included in the Line Hunt
 Group followed by any additional
 numbers below it.



 23 TELSTRA ISDN 2 XPRESS PLAN
 Please indicate your ISDN Xpress       Each Xpress Pricing Plan has a data call expenditure limit (Pric ing Plan Limit) after
 service requirements in the table by   which the pricing plan ceases to discount the call charges. The Price Cap is the
 listing the number of Xpress           maximum amount the customer will pay for Xpress calls in a chosen charge band,
 channels required in each of the       provided the Pricing Plan Limit is not exceeded.
 available Xpress charging bands.       If you are in any doubt about whether the band you have chosen is the correct one for
 NOTE: If you originate calls from      the number/s you will be calling, please include the called number so that we can
 the terminating sites (or from         verify your selection. The Xpress plan applies to those local or national long distance
 services     other   than     those    Data Call charges made to the two most commonly called B numbers in the
 nominated) they will not be            nominated distance band. These two B numbers will be automatically selected, hence
 included in the ISDN Xpress Plan.      the customer does not need to nominate the most frequently called B numbers.
 IMPORTANT PLEASE ALSO SEE              Note for ISDN 2 Multi Number services - only a single number is provided on the
 NOTE ON EXCEEDING THE                  service and the ISDN 2 Xpress plan discounts apply to calls from this number. For
 PRICING PLAN LIMIT.                    ISDN 2 DID services, the ISDN Xpress plan applies to the DID Group Directory Number.
                                        Extension Level Billing is not compatible with ISDN 2 Xpress.
                                                                                        No. of 64k              Terminating
                                                                                        Channels              Service Number
 * Intercapital means a national long   NDD1 (Local Call Band)
 distance call between any two of:
                                        NDD2 (approx 25km-50km)
 Melbourne Charging District;
 Sydney                                 NDD3 (50km-165km)
 Charging District; Brisbane
                                        NDD 4 Intercapital * (165km-500km)
 Charging
 District; Canberra Charging Zone;      NDD 4 Intercapital * (501km-745km)
 Hobart Charging District; Adelaide
                                        NDD 4 Non-Intercapital (165km-
 Charging District; Perth Charging
                                        500km)
 District; Darwin Charging Zone
                                        NDD 4 Non-Intercapital (501km-
                                        745km)
                                        NDD 5 Intercapital * (746km-
                                        2000km)
                                        NDD 5 Intercapital * (> 2000km)
                                        NDD 5 Non-Intercapital (746km-
                                        2000km)
                                        NDD 5 Non-Intercapital (> 2000km)
                                        Band Unknown
                                        Band Unknown

 24 ADDITIONAL CUSTOMER INFORMATION


Telstra ISDN 2 - 3/2/2003                   Page 11 of 19        Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
Telstra ISDN 2 - 3/2/2003   Page 12 of 19   Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
 SUMMARY OF TERMS AND CONDITIONS OF TELSTRA ISDN SERVICE
The following does not include the full set of terms and conditions. Please refer to Telstra’s Standard Form of Agr eement
for a full set of terms and conditions, available on Telstra’s website: www.telstra.com.au/sfoa/docs/isdn.doc

1.    CHARGES AND PAYMENTS
      Charges payable under this agreement shall be as se t out in accordance with Telstra’s Standard Form of Agreement. It should
      be noted that local calls are time charged.

      If GST is imposed on any supply made by Telstra pursuant to this application, the Customer must pay to Telstra, in addition t o
      any charges payable by the Customer under this application for the supply, an additional amount for the supply calculated by
      multiplying the prevailing GST rate by the charges for the relevant supply payable (without any deduction or set -off) by the
      Customer under any other clause in this application.

2.    MINIMUM RENTAL PERIOD
      The minimum rental period for this service is three (3) months unless a shorter period is specifically provided for in the se lected
      package.

3.    TERMINATION
3.1   Either Telstra or the Customer may terminate the service within 30 days by providing written notice to the other party. The
      annual service charges will be applied pro rata to the date of termination or 3 months from the date of connection, whichever
      is the greater.
3.2   In the event that the inability to maintain the service or a part thereof gives rise to circumstances such that in the opinion of
      Telstra it is unsafe to maintain or is a hazard to the Public Switched Service, Telstra has the right to disconnect the servi ce. The
      annual service charge will be applied pro rata to the date of disconnection.
3.3   Telstra may limit, suspend or cancel the supply of the Service to the Customer if:
      (a) the Australian Competition and Consumer Commission issues a competition notice in relation to the Service or Telstra
      anticipates that it may do so; or
      (b) the supply of the Service by Telstra is or may be unlawful or Telstra anticipates that it may become so.

4.    PROVISION OF THIS SERVICE
4.1   Telstra will connect existing customer premises cablin g to a Public Switched Service access provided that:
      (a) the cabling has been installed by a registered cabling service provider;
      (b) the cabling has been installed to and continues to meet minimum technical requirements determined by the Australian
      Communications Authority (the “ACA”) for such cabling; and
      (c) all equipment and apparatus connected to such cabling has been authorised by the Australian Communications Authority
      for ISDN connection.
4.2   The connection fee for the access to an ISDN Servi ce may be the subject of a special agreement with the customer if additional
      work is required by the physical conditions at a site to install the service.
4.3   Provision of the service is subject to a feasibility study of technical aspects of Telstra’s netw ork.
4.4   Provision of the service may be subject to a satisfactory credit assessment.

5.    MAINTENANCE
5.1   Telstra will attend to faults and restore ISDN service(s) to full working order within Telstra's standard hours of business,
      unless the customer has entered a contract for alternative maintenance arrangements. The annual Service Charge covers
      maintenance up to the Telstra network boundary (or network terminating unit), only.
5.2   The repair of faults caused by interference, the customer’s negligence, or wilful damage to the ISDN Service is not covered by
      the prescribed charges. Telstra reserves the right to repair such faults at the customer’s expense.
5.3   In the event that Telstra is requested to attend the customer's site to attend to a fault condition , subsequently proven to be in
      the customer’s equipment, an incorrect call out charge shall apply.

6. ISDN Data International
     Telstra's international ISDN data call service provides customers with a high speed, cost effective platform for internationa l
     data calls and video applications. Call rates vary by destination and are time charged. As you are only charged for the time yo u
     use (plus call connection fee), ISDN Data International will be ideal for linking overseas sites cost effectively.


 DECLARATION

((a) I acknowledge that the ISDN service is subject to the terms and conditions set out in the Public Switched Service Section of
Telstra’s Standard Form of Agreement as filed with the Australian Communications Authority (the “ACA”) from time to time.
(b) I further acknowledge that I have been informed of the existence of and have read or been give the opportunity to read and ag ree
to abide by the terms and conditions set out in the Standard Form of Agreement.
(c) I understand that the ISDN service is provided to customers using ISDN lines. Pre-selection is now available on long distance and
international voice calls with ISDN 2. The customer will be able to use an override code to connect long distance and intern ational
voice calls to any other service provider as applicable but 64K data calls may fail.
(d) If an ISDN Extender is required to provide service, I understand that confirmation of ISDN service using ISDN Extender is sub ject
to a feasibility study of technical aspects of Telstra’s network.
(e) I understand that Telstra’s commitment to the privacy of individuals is set out in Telstra’s “Protecting Your Privacy” statement located at
www.telstra.com.au/privacy/.
(f) I agree that Telstra may disclose information about me to a credit reporting agency for the purpose of obtaining a consumer credit report about me
and/or allowing the credit reporting agency to create or maintain a credit information file containing information about me; disclose credit information
about me to a collection agent for the purpose of collecting overdue payments relating to credit owed by me; exchange credit information about me
with any credit reporting agency, other credit provider or Telstra’s related corporations for the purposes of assessing my application or my ongoing credit
worthiness; and obtain and use a consumer credit report about me for the purpose of assessing my application for commercial credit or col lecting
overdue payments relating to commercial credit owed by me.


 Individual to sign
Telstra ISDN 2 - 3/2/2003                                Page 13 of 19         Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
                                        Signed:
                                         Name:                                               Date:       (dd/mm/yyyy)

 Company to sign

                            Signed for and on behalf of       by its duly authorised representative
                                         Name:                                               Date:       (dd/mm/yyyy)
                                        Signed:




Telstra ISDN 2 - 3/2/2003                          Page 14 of 19     Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
 GLOSSARY OF TERMS & SUPPLEMENTARY FEATURES DESCRIPTION/RESTRICTIONS

QUESTION 1 CONTACT DETAILS
Site Details - Provide the address where the service will be connected and the name of an on-site contact and/or Technical
contact. A site contact is required to ensure there are no installation delays when the Telstra Technician arrives on site.

QUESTION 2.1 TARIFF CHOICES
Business Line Complete
Provides a choice of Timed Local calls, or a local voice call where “the first 30 minutes block of time” with per minute char ging
thereafter applies (BusinessLine Complete tariffs are available to both Telstra preselected and non -preselected customers. The
timed option is available to Telstra preselected customers only)
Business Line Plus (Available to preselected customers only)
Business Line Plus offers a local voice call for the first '30 minutes block of time' with per minute charging thereafter pe r call,
with a higher rental in return for a lower local call rate. Timed local data calls apply to Business Line Plus.

QUESTION 9 CALL BARRING OPTIONS
Call Control - With Call Control, you can turn the selected barring level/s on and off as often as you require. In this section,
provide the barring level/s which you require to be active with Call Control turned on. A Personal Identification Pin (PIN) will be
provided by Telstra and is required to activate and deactivate Call Control.

QUESTION 10 SITE CABLING DETAILS
Lead-In Cabling
A lead-in is a conduit, usually installed underground, which allows for the installation of teleph one cabling from the Telstra Pit in
the street to the customers Building Distributor on their premises. New or recently redeveloped sites may not have a current
Lead-In. If a Lead-In does not exist, your application for an ISDN service may be delayed. Should you decide to arrange
excavation and backfilling of your trench, Telstra will assist you technically, however for a fee Telstra can install the Lea d-In for
you.

Additional Cabling
If Telstra is required to run additional cabling to connect the NT1 to the network, fee for service charges will apply.
S-Bus
S-Bus cabling is cabling past the NT1 to which allows up to 8 ITEMS of terminal equipment to be connected.
DC Power Pack
The 40V DC power pack provides extra power to the S-Bus which is required by some brands of Customer Equipment (CE).
Talk to your CE supplier before selecting this option.

QUESTION 11 CALLING LINE IDENTIFICATION
In the normal service configuration the calling line identification (calling number) is sent forward with each call and is presented
to a called party who subscribes to Calling Line Identification Presentation or Calling Number Display. The sending forward of
the CLI can be blocked on a call by call basis from some CE.
Alternatively, you may have the service configured to prevent the forwarding of CLI. In this configuration the sending forward of
CLI on a call by call basis can be initiated by some CE. This configuration is Calling Line Identification Restriction (CLIR) . Please
check with your CE supplier to confirm how you can both allow and restrict presentation of your telephone number.

QUESTION 12 CALLING LINE IDENTIFICATION PRESENTATION (CLIP)
This feature allows the telephone number of the caller to be presented on most incoming calls; unless this has been restricted by
the caller.

QUESTION 13 SUPPLEMENTARY FEATURES Some telephone equipment may not be compatible with all of the supplementary
features. Before having any supplementary features connected please check with your Customer Equipment supplier.

-CALL WAITING
This feature informs you when another caller is trying to get through to you while you are using the full capacity of your se rvice
(both B channels). It enables you to take the incoming call and place one channel on hold.
- CALL FORWARD - Variable Options
    1. With Call Forward Immediate, you can forward your calls to a number you select and change it at any time. Your calls will
        be forwarded immediately.
    2. With Call Forward Busy, your calls will be forwarded to the number you select if your phone is busy.
    3. With Call Forward No Answer, your calls will be forwarded to the number you select if your phone is not answered within
        20 seconds. You can change the time delay from 5-60 seconds.
- CALL FORWARD - Fixed
   Fixed number forwarding means you can forward to a previously selected number stored in the telephone exchange. In this
   section you must nominate the number to which the calls are to be forwarded and whether you wish this to occur for
   Immediate, Busy or No Answer options.
- ENQUIRY / CONFERENCE
With Enquiry /Conference, you can make another (enquiry) call to a third person when you are already on a call. If you with, you
can then have a three-way conversation (conference).
Telstra ISDN 2 - 3/2/2003                          Page 15 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
051 775 556
- TELSTRA ACTIVATED CALL REDIRECTION – All service types excluding DID Pt to Multi Pt
This feature is a permanent Telstra activated redirection. This is typically applied where a customer is unable to activate call
forward from their CE and requires call forward on their active ISDN service (eg forward on busy). This feature is applied as a call
forward fixed and applied by Telstra.
Note: This not a disaster recovery redirection and cannot be activated within a short time frame (activation of this feature may
take up to 5 days). There are other options available for disaster recovery redirection. Please refer to your Telstra sales
representative or the ISDN customer guide, located on the Telstra ISDN Internet website – www.telstra.com.au/isdn
- CALL TRANSFER
Call Transfer allows the ISDN2 customer to transfer an established voice call to any other number (ie fixed or mobile) anywhere in
Australia or overseas. The ISDN 2 customer pays standard ISDN 2 call costs for the successfully transferred leg of the call. Call
Transfer feature rental charges apply. Subscription to the Call Transfer feature automatically includes the Enquiry / Conference
feature.

QUESTION 14 ADDITIONAL SUPPLEMENTARY FEATURES
Please consult your CE supplier if you plan to use these features (together with call forward features). A ll features except
Extension Level Billing require special CE capability. Extra charges apply for all supplementary features.




Telstra ISDN 2 - 3/2/2003                         Page 16 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
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QUESTION 14.1 MALICIOUS CALLER IDENTIFICATION (MALICIOUS CALL TRACE) – All service types
This feature allows you to activate the recording of the caller’s telephone number of a current call. The call details are recorded at
the Telstra exchange and used by Telstra to identify the service from which the offending call/s are generated. If necessary ,
Telstra will involve the police.

Prior to July 2001, this feature has been provided to all ISDN services as Malicious Call Trace (MCT), a non -ETSI feature. ETSI
compliant MCID is now available and is functionally identical to MCT. Customers subscribing to this feature will be provided
with Malicious Call Trace as well as Malicious Caller Identification (as the capability of CE to handle each version may diff er).
Subscription to MCID/MCT will apply the feature per access for Multi Number services; on all accesses for Line Hunt services with
Multi Number and across the whole number range for DID services.

Please consult your CE supplier if you plan to use this feature. Extra charges apply for this supplementary feature.

QUESTION 14.2 ADVICE OF CHARGE – All service types excluding DID Pt to Multi Pt
This feature allows you to monitor the cost of individual calls by providing estimated values of calls (before the applicatio n of
discounts). There are three types of Advice of Charge:
    Advice of Charge During (AOC-D) automatic. Provides the elapsed cost of the call upon request and at every charging
     increment thereafter for the duration of the call, and at the end of the call.
    Advice of Charge End (AOC-E) automatic. Provides the cost of the call at the end of the call.
    Per call request - The advice of charge feature can be established to be available either automatically for all calls or on a call
     by call basis selected by the caller.
These options cannot be subscribed concurrently.

Advice of Charge provides an estimated value for calls, equal to or greater than the amount shown on the customer account,
before discounts and including GST. Discounts will only be shown on customers’ accounts. Advice of charge cannot be provided
in the following circumstances: calls to mobile services, calls using carriers other than Telstra, calls to information services (eg
1900 numbers), calls to OneNumber service, calls to National Connect Products and on D-channel activity.

Advice of Charge only provides call charge details based on the timed call charge option for voice/data local, long distance and
other supported call types. For Customers on the standard package (Local Voice Calls - first 30 minutes block of time then per
minute timed call thereafter) and alternatives other than the timed call charge option, Advice of charge does not support these
tariff options and call charges are provided based on timed call charges for voice/data local, long distance and other supported
call types.

AOC-D and AOC-E are ETSI based features and provide (automatic) advice of charge on all calls. AOC per call request offers both
AOC during and end but must be requested at call establishment on a per call basis. In the per call request version both an E STI
(functional invocation) and Non ETSI (keypad or stimulus invocation) version of feature are available. Note that the Non ETSI
capability is not available on System 12 exchanges (contact your Telstra Sales Rep to confirm your exchange type).

Customers with an MSN Line Hunt Group configuration note that this feature should be applied to all MSNs for each access
belonging to the hunt group. This will allow the feature to work even if the calling equipment nominates the GDN as the call ing
number.

Please consult your CE supplier if you plan to use this feature. Extra charges apply for this supplementary feature.

QUESTION 14.3 USER TO USER MESSAGING - All service types excluding DID Pt to Multi Pt
This feature allows you to send and receive from another user, information in packets of 128 Octets each. There are two types of
User to User messaging available:

   User to User 1 : Where information is only sent between users during call establishment and clear down
   User to User 3: Where information is only sent between users during the active part of the call

This feature is not supported on international calls. Please consult your CE supplier if you plan to use this feature. Extra charges
apply for this supplementary feature.

QUESTION 14.4 EXTENSION LEVEL BILLING - Only available on DID Pt to Pt / Not compatible on DID Pt to Multi Pt
The feature allows you to receive details of call costs for each of your extensions. On your account you will receive a listi ng of the
extension numbers and a list of the calls made from each extension with start time, duration, indication whether voi ce or data
call, cost, called number, destination and rate. The feature is applied across the entire allocated range, and is not applied to
individual extensions in isolation. This feature is not available with ISDN Xpress. Please note that any call disco unts are applied at
the account level, and will not be shown with this feature. Extra charges apply for this supplementary feature.

QUESTION 14.5 OPERATOR CONNECT DIVERSION - Only available on DID Pt to Pt / Not compatible on DID Pt to Multi Pt
This feature allows you to redirect all incoming national reverse charge calls and all international operator connected calls to a
nominated number (which will generally be an operator console). This assists you to prevent the acceptance of unauthorised
incoming calls. The diversion of calls can not be guaranteed in cases of interconnection with another carrier (particularly
international) where specifications may not align with those of Telstra. Extra charges apply for this supplementary feature.

Telstra ISDN 2 - 3/2/2003                          Page 17 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
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QUESTION 15 D CHANNEL OPTIONS
Please answer this question if you require a D Channel access to AUSTPAC  or an Argent Dedicated 1 service.
 A D Channel access to AUSTPAC is most suited for use with intermittent file transfer and transaction oriented applications su ch
as bill paying, EFTPOS and stock ordering.
If you require an AUSTPAC NUI or Closed User Group, please consult your Telstra representative.
If an Argent Dedicated 1 service is required to operate on this ISDN service, a separate Argent Dedicated 1 application f orm is
required and should be attached to this order when lodging the application into Telstra.

QUESTION 18 DIRECT INDIAL
The Direct Indial option allows your customers to call your staff direct without the need to go through an operator and is
available in blocks of 100 numbers only. Configuration Setting
The majority of Direct Indial services should be set to the default setting of point to point operation which is the standard setting
for most PABXs. Only tick the “Yes” box if your equipment supplier specifically advises you that point to multipoint
configuration is required.




Telstra ISDN 2 - 3/2/2003                         Page 18 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
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QUESTION 19 INDIVIDUAL TELEPHONE NUMBERS
Configuration Setting
The majority of Telstra ISDN Individual Number services should be set to the default setting of point to multipoint operation
which is the standard setting for most Routers, Terminal Adaptors & PC Cards. Most PABX and Telephone Systems have a setting
of point to point operation. Only tick the “Yes” box if your equipment supplier specifically advises you that point to multipoint
configuration.

QUESTION 20 ADDITIONAL TELEPHONE NUMBERS
An ISDN 2 service provides in most cases a minimum of two (2) telephone numbers per service, and a maximum of eight (8)
telephone numbers per service. (Note that in the case where an ISDN Xpress Plan is applied to an ISDN 2 service, only one
telephone number in total can be obtained).

QUESTION 21 LINE HUNT
If you have more than one ISDN 2 service it is possible to group the services so that incoming calls hunt across the availabl e
access lines to find a free line. This feature is called Line Hunt and is activated on incoming calls made to a Group Directo ry
Number.

QUESTION 23 ISDN XPRESS PLAN
ISDN Xpress will provide customers with a capped price monthly usage charge for data calls only made to site/s within a
nominated distance band. If the customer’s discounted data call charges do not reach the Price Cap amount then the customer
only pays for the discounted data calls actually made, plus the Pricing Plan Fee. This means that customers can save each month
by minimising the amount of time spent on-line.

Note: It is possible to pay more than the price cap amount if you exceed the pricing plan limit. Usage bursts with a greater
number of channels than the plan bought could result in exceeding the plan limit, which is based on a set data bandwidth
and usage. In order to minimise charges; usage must be managed below the pricing plan limit.

CPE must also be programmed accordingly to ensure additional Connection Fees (ie. excessive short duration calls) don’t
result in exceeding the pricing plan limit. Please refer to your CPE supplier on how to ensure your CPE doesn’t fall into this
category.

Note: For ISDN 2 Multi Number services, only a single number is provided on the service and the ISDN Xpress plan discounts
apply to calls from this number. For ISDN 2 DID services, the ISDN Xpress plan applies to the ISDN 2 DID Group Directory Number.
Extension Level Billing is not compatible with ISDN Xpress.




Telstra ISDN 2 - 3/2/2003                         Page 19 of 19       Registered trade mark of Telstra Corporation Limited ABN 33
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