The Salvation Army Direct Housing Program

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					The Salvation Army Direct Housing Program
Beth Fetzer-Rice, MSW, LSW Associate Social Service Coordinator The Salvation Army, Columbus, Ohio

Housing First Model Community Shift
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According to National Alliance to End Homelessness (NAEH), many studies attribute the national increase in the number of homeless families to a combination of the following factors:
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Declining purchasing power of low-wage jobs Decreased availability of affordable family housing Welfare Reform High rates of domestic violence

Housing First Model Community Shift
Traditional Homeless Family Models  Lengthy stays in emergency shelter and system  High cost of shelter operation  Low permanent housing outcomes  Increased stabilization needed for families

Direct Housing Program Model
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Housing First
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Quickly moves families from homelessness to permanent housing
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Alternative to congregate shelter

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Short-term financial assistance Home-based supportive services for 3-9 months Outcomes: Permanent Housing Placement and Maintenance

Direct Housing Program
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The Salvation Army, Greater Columbus Area
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Franklin County Delaware County Union County

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Director of Housing Program Manager (HPP and PSH) 6 case managers

Direct Housing Program
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Program Goal: Homeless families obtain and maintain permanent, affordable housing within the community Program Activities
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Crisis Intervention and Short-term Stabilization Needs/Strengths Assessment Housing Placement Case Management

Direct Housing Program
Target Population
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Homeless Families Income at or below 35% of area median Multiple barriers to securing and maintaining permanent housing Appropriate for independent living Income or ability to obtain income that supports permanent housing

Direct Housing Program
Crisis Intervention & Short-term Stabilization
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Referral Sources
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Emergency Shelter Local partner agencies
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Job and Family Services Mental Health Information and Referral

Direct Housing Program
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Homeless families immediately assisted with accessing temporary, emergency housing
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Out of county emergency shelter, Hotel, program or church facility Family member

Direct Housing Program
Screening, Intake and Needs Assessment
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Information gathering Household Strengths and Needs Assessment Households connected with needed resources while in shelter/temporary housing

Direct Housing Program
Provision of Housing Resources
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Housing Search Plan Housing search activities
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Landlord advocacy Housing applications Financial assistance Housing move-in assistance

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Securing permanent housing
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Direct Housing Program
Provision of Case Management Resources
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Home based case management
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1-2 home visits per week for 3-6 months Goal Plan development Financial Assistance Budgeting Assistance Employment/Income Assistance Linkage/Referral to community and agency resources Aftercare Services as needed

Franklin County Direct Housing Program - 1998
Franklin County Family System – 2006  One emergency shelter (DH Referral Source)  Two 90 day shelters  Family Housing Collaborative (Direct Housing)  Several Permanent Supportive Housing programs

Franklin County Direct Housing Program
Staffing
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Four Case Managers
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Two Case Managers serve families moving into subsidized housing Two Case Managers assist families moving to market rent housing Each Case manager approx. 49 families per year Case Loads are no larger than 25 families at a time

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195 new families served per year.
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Franklin County Direct Housing Program
Outcomes
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Outcome 1: 90% of Direct Housing participants will achieve a Successful Housing Outcome

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2005-2006 Results
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96% of Direct Housing participants obtained and maintained permanent housing, achieving a successful housing outcome at program exit

Franklin County Direct Housing Program
Outcomes
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Outcome: Program participants will be housed within an average of 20 days from Program entry

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2005-2006 Results
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Program participants were housed within an average of 17 days from Program entry

Delaware County Direct Housing Program
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Program Model replicated in 2001 Rural County with no emergency shelter 40 homeless served per year 1 Full-time Case Manager

Delaware County Direct Housing Program
Outcomes
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Outcome 1: 90% of Direct Housing entrants will obtain permanent housing, as evidenced by signing their own lease 2005 Results
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94% of Direct Housing entrants obtained permanent housing, as evidenced by signing their own lease

Delaware County Direct Housing Program
Outcomes
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Outcome 2: 85% of Direct Housing participants will maintain permanent housing for 6 months

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2005 Results
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87% of Direct Housing participants maintained permanent housing for 6 months

Union County Direct Housing Program
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Program Model replicated in 2007 Rural County with no emergency shelter 20 homeless served per year 1 Part-time case manager
Same Outcomes as Delaware County

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Implementing and Sustaining Housing First Programs
Necessary Steps for Success  Secure Funding
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Ohio Department of Development, Community Shelter Board, United Way of Central Ohio, Delaware County and Union County, Foundations and The Salvation Army Negotiate contractual obligations that may prohibit/inhibit change

Implementing and Sustaining Housing First Programs
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Shift to Housing First mentality
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Used Social Work theories and practices in agency staff/board development Maslow’s Hierarchy of Needs, Systems Theory, Strengths Based Practice, etc.

Implementing and Sustaining Housing First Programs
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Access to affordable housing
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Partner for housing subsidy and market rate units Partner to increase client household income

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Hire appropriate staff as case managers/resource specialists
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Specific set of skills required (Housing/Landlord) Wages must be competitive

Implementing and Sustaining Housing First Programs
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Encourage appropriate/timely referrals
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Partner agencies Short emergency shelter/homeless stay Appropriate level of care

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Keep families engaged in services after they have entered housing
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Voluntary, but “irresistible” Spread financial assistance over several months Pull them into other agency services

Implementing and Sustaining Housing First Programs
Organizational Lessons Learned
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Continual staff/agency training is necessary Board updated and engaged Remain true to your agency mission and service philosophy Create appropriate outcome measurements Advocate for a continuum of services

Contact Information
Beth Fetzer-Rice, MSW, LSW Associate Social Services Coordinator The Salvation Army, Columbus Area Services 966 East Main Street Columbus, Ohio 43205 (614) 437-2148 BFetzer-Rice@use.salvationarmy.org www.SalvationArmyColumbus.org

Resources
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National Alliance to End Homelessness
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www.naeh.org

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Beyond Shelter
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www.beyondshelter.org

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Community Shelter Board
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www.csb.org


				
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