Human Resources Management MGT210

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					Human Resources Management MGT210                                               1
Study Guide


Chapter 1
Managing and the Manager’s Job

Terms to know
     Organization 6
     Management 7
     Efficient 7
     Effective 7

Elements of the management process
     Planning and decision making 10
     Organizing 10
     Leading 12
     Controlling 12

Managers
     Levels: top, middle, first-line 13-15
     Areas: marketing, finance, operations, HR, administrative, etc. 16-17
     Roles: interpersonal, informational, decisional 19-20
     Skills: technical, interpersonal, conceptual, diagnostic, communication,
     decisionmaking, time management 20-22

Management issues 27-28
     Diversity
     Motivating employees
     Managing change
     technology

Concepts to consider
1. Is managing people an art or a science, or both? 23
2. What role does experience play in management? 24
3. How is management different in a not-for-profit organization? 26
4. What is the difference between efficiency and effectiveness? Which would
   you rather be, efficient or effective? 7
Human Resources Management MGT210                                         2
Study Guide

Chapter 2
Traditional and Contemporary Issues and Challenges

Terms to know
     Classical management perspective 43
            Scientific management 43
            Soldiering 44
            Administrative management 45-46
     Behavioral management perspective 47
            Hawthorne studies 48
            Human relations movement 49
            Theory X and Theory Y management 49
            Organizational Behavior 51
     Quantitative management perspective 52
            Management science 52
            Operations management 53
     Systems perspective 55
            System 55
            Open and closed systems 55
            Subsystems 55
            Synergy 55
            Entropy 56
     Contingency perspective 56
     Universal perspective 56

People to know
     Robert Owen 43
     Charles Babbage 43
     Frederick Taylor 44
     Frank and Lillian Gilbreth 45


Concepts to consider
  1. Why do we study the history of management theory? 41-42
  2. How is scientific management theory being used in education today?
  3. What are some possible consequences of applying quantitative
     management practices to human resource management?
  4. Describe some ways in which a business is an open system.
Human Resources Management MGT210                                         3
Study Guide

Chapter 3
The Environment of Organizations and Managers

Terms to know

External environment 74
       Task environment 75
              Competition 79
              Customers 80
              Suppliers 80
              Strategic partners 81
              Regulators 81
       General environment 75
              Economic environment 76
              Technological environment 76
              Sociocultural environment 77
              Political-legal environment 78
              International environment 78
Internal environment 74
       Owners 83
       Board of Directors 83
       Employees 84
       Physical work environment 85
Organization culture 86
Environmental change 90
Environmental complexity 90
Environmental uncertainty 90
Competitive forces 90-91
Environmental turbulence 92
Organizational effectiveness 96-98

Concepts to consider
  1. How do the various environments affect organizations?
  2. What effect does an organization’s culture have on its employees?
  3. How do organizations adapt to change, complexity, and uncertainty?
Human Resources Management MGT210                                      4
Study Guide

Chapter 4
The Ethical and Social Environment

Terms to know

Ethics 108
Ethical behavior 108
Unethical behavior 108
Managerial ethics 109
       How an organization treats its employees 109
       How employees treat the organization 109-110
       How employees and the organization treat other entities 111
Managing ethical behavior 113
       Code of ethics 113
       Ethical leadership 117
Social responsibility 120
       Organizational stakeholders 120
       The natural environment 121
       Organizational approaches to social responsibility
              Obstructionist 124
              Defensive 125
              Accommodative 125
              Proactive 125
       Role of government in social responsibility 126-128
              Regulation 127
              Lobbying 127
              PACs 128
       Legal compliance 129
       Ethical compliance 129
       Philanthropic giving 129
       Whistleblowing 130
       Corporate social audit 131

Concepts to consider

   1.   What are some ethical issues emerging in business today?
   2.   Why should we care about privacy and information technology?
   3.   What are some arguments in favor of social responsibility?
   4.   What are some arguments against social responsibility?
   5.   What is the relationship between law and ethical behavior?
Human Resources Management MGT210                                         5
Study Guide

Chapter 6
The Cultural and Multicultural Environment

Terms to know

Multiculturalism 176
Diversity 176
Age distribution 179
Glass ceiling 181
Ethnicity 181



Concepts to consider

   1. How can you tell the culture of an organization?
   2. What are some demographic factors affecting the workplace today?
   3. What are some of the arguments for hiring workers from diverse
      backgrounds?
   4. What are some strategies for managing conflict in a multicultural
      workplace?
Human Resources Management MGT210                                           6
Study Guide

Chapter 14
Managing Human Resources in Organizations

Terms to know

Human resources management 438
Human capital 439
Equal Employment Opportunity Act 439
Affirmative Action 440
OSHA 441
At-will employment 443
Job analysis 444
Recruiting 446
Performance appraisal 452
Behaviorally anchored rating scales 454
360-degree feedback 455
Unionization 461
Collective bargaining 462
Knowledge workers 463
Temporary workers 464


Concepts to consider

   1. Why is it important to be aware of labor laws?
   2. How can you be sure you are hiring the best person for the job?
   3. How will you know if job training has been successful?
   4. What are some of the common errors in evaluating the performance of
      your employees?
   5. What are the advantages and drawbacks of hiring temporary workers?
Human Resources Management MGT210                                            7
Study Guide

Chapter 15
Basic Elements of Individual Behavior in Organizations

Terms to Know

The psychological contract 478
The person-job fit 479
Personality 481
The “Big Five” Personality Traits 483
       Agreeableness
       Conscientiousness
       Negative emotionality
       Extraversion
       Openness
Myers-Briggs framework 485
Locus of control 485
Self-efficacy 485
Authoritarianism 486
Machiavellianism 486
Self-esteem 486
Risk propensity 486
Emotional intelligence 487
Attitudes 487
Cognitive dissonance 488
Job satisfaction and dissatisfaction 488
Organizational commitment 489
Affectivity (positive and negative) 489
Perception 490
       Selective perception 491
       Stereotyping 492
       Attribution 492
Type A and Type B 494
Stress 494
       Burnout 496
Creativity 498
Organizational citizenship 502

Concepts to consider

   1. Do you think giving personality tests can help screen job candidates?
   2. How can you tell if an employee is satisfied, or simply not dissatisfied?
   3. How has selective perception helped you in life? How has it harmed you?
Human Resources Management MGT210                                          8
Study Guide

Chapter 16
Managing Employee Motivation and Performance

Terms to Know

Motivation 512
Frederick Taylor 513
Maslow’s Hierarchy of Needs Theory 515
ERG Motivation Theory 517
Herzberg’s Two-factor Theory 517
       Motivation factors 518
       Hygiene factors 518
Individual needs
       Need for achievement 519
       Need for affiliation 519
       Need for power 519
Expectancy Theory 520
       Outcomes and valences 521
Equity Theory 522
Goal-setting Theory 523
Reinforcement Theory 527
       Positive reinforcement 527
       Avoidance 528
       Punishment 528
       Extinction 528
Behavior modification 529
Empowerment 530
       Flexible work schedules 533
       Job sharing 533
       Telecommuting 533
Reward systems 534
       Merit pay 534
       Incentive plans 535
       Team rewards 537
       Executive pay 538

Concepts to consider

   1. What motivates you to come to school and do the work?
   2. What are the advantages and disadvantages of telecommuting for the
      employee? How about for the organization?
Human Resources Management MGT210                                             9
Study Guide

Chapter 17
Managing Leadership and Influence Processes

Terms to Know

Leadership 550
Power 553
        Legitimate power 553
        Reward power 553
        Coercive power 553
        Referent power 554
        Expert power 554
Leadership traits 555
Leadership behaviors 556
        Job-centered 556
        Employee-centered 556
Situational leadership 559
LPC Theory 560
Path-goal Theory 562
Decision making styles 566
Leader-member Exchange Theory 568
Substitutes for leadership 569
Charisma 569
Transformational leadership 570
Strategic leadership 570
Cross-cultural leadership 572
Ethical leadership 572
Political behavior 574
Impression management 575

Concepts to consider

  1. Do you think great leaders are born or made?
  2. When people engage in political behavior in the workplace, what impact
     can that have on performance and morale?
Human Resources Management MGT210                                       10
Study Guide

Chapter 18
Managing Interpersonal Relations and Communications

Terms to Know

Interpersonal behavior 588
Effective communication 589
Communication process 590
       Oral communication 593
       Written communication 593
Communication networks 595
       Wheel, Y, Chain, Circle, All channel
Vertical and horizontal communication 598
Electronic communication 598
The grapevine 600
       The gossip chain and the cluster chain 601
Management by wandering around 601
Nonverbal communication 602
Barriers to communication 604

Concepts to consider

   1. When is it not appropriate to use electronic communication?
   2. What impact can the grapevine have on the workplace?
   3. What kinds of things get in the way of effective communication?
Human Resources Management MGT210   11
Study Guide

Chapter 19
Managing Work Groups and Teams

Terms to Know

Group 618
Functional group 619
Informal/interest group 620
Task group 620
Team 620
Stages of team development 624
       Forming
       Storming
       Norming
       Performing
Roles and role structures 625
       Role ambiguity 626
       Role conflict 626
       Role overload 626
Behavioral norms 627
       Norm generalization 627
       Norm variation 628
       Norm conformity 628
Socialization 628
Cohesiveness 629

Concepts to consider

   1. Why do people join groups?
   2. What causes conflict?
   3. How do you manage conflict?