Web 2.0 in the Corporate Intranet

Web 2.0 in the Corporate Intranet Eric Negler, EVP, Business Development Corp Intranet is the New Web 2.0 Battleground “The Clash is Between Two Platforms, Each With a Radically Different Business Model”* • “Microsoft on the one side, a single software provider with control over the programming paradigm; Windows represents the pinnacle of proprietary control via software APIs.” “On the other, a system without an owner, tied together by a set of protocols, open standards and agreements for cooperation.” • * Tim O’Reilly – “What is Web 2.0: Design Patterns and Business Models for the Next Generation of Software”, 9/2005 Search in The Enterprise • The Internet is: • • • • • • Consumer Oriented Decentralized Open Standards (limited security) Focused on Reach Non Critical to Business Functions Results Vary Widely • The Intranet is: • • • • • • Business Oriented Has Multiple Secure Platforms Mix of Standards Focused on Data Integration & Interoperability Critical to Support Business Operation Results Must Be Accurate Search for the Enterprise • Search is a Component • • • • • Naturally and Structurally Decentralized User - Group - Corporation Must be Location Agnostic Manage and Protects Intellectual Property Security, Security, Security Search for the Web 2.0 Intranet • Focus • • Copy The Best; Intuit, Symantec, Google Empower Customers • Customers are Professional Services • Leverage Platform Vendors’ Gaps • Provide a “Wow!” • • • • Leverage Existing Security Deliver Multimedia Content Technically Superior Product Word of Mouth • Blogs and User Groups Search for the Web 2.0 Intranet • Harness Collective Intelligence • • • Collaborative Input Expert Recommendation Leverage Informal Peer to Peer Relationships • Leverage Customer, Channel Training • • • Use Well Established Standards Control over UI and Result Set Ranking Leverage Existing IT Framework • Deep API with High Configurability Search for the Web 2.0 Intranet • Trust Users as Co-Developers • • • Open Source Approach to Customer Input Follow the Customer Trends – Functionality Focus on Quality, User Experience • Lightweight Models • Business and Development • • • Web Browser UI for End Users and Administrators Low Barrier to Acquisition Provide Fast Time to Value - Obvious Case Study Coveo Deployed for US Navy • Application - Asset Readiness Content • • • PDF, Word, Excel, Database, email Audio/Video Training Materials Secure Authentication Cards Coveo Desktop Search Coveo Enterprise Search • Solution • • • • Coveo selected over 55 other vendors Case Study Consulting Firm • 500 Person Global Engineering Consulting Firm • Problem: • • Retiring Consultants How to Preserve and Transfer Knowledge? • Solution • • Create a Searchable e-Learning Library Use Coveo Rich Media Search • • • Interviews w/ Retiring Engineers Industry and Best Practice Speeches CAD Visualizations Case Study Major Network Vendor • Problem • • • Currently Using Outside Service for Manual Transcription 6 – 8 week from Audio, Video to Text only Very Expensive Sales Training Videos Conference Calls, Speeches • Content • • • Solution • • • Use Coveo to Eliminate Cost and Time Delay Est. Savings in the 100s of Thousands Uses Actual Audio Video Content and Existing Security The Future • • Peer to Peer Mobile, Secure Personal Indexes • Onset of the Portable Light Client • • • • User & Role Based Collaboration Include the Social Aspect of Content Tag & Push Content to Knowledge Users Secure Search as a Distributed Service