Pet Health Plans You love your pets, and want them to receive the best care throughout their lives. With a Pet Health Plan from us, you can provide your cat or dog with essential care in easy, money-saving, monthly payments. Working together for a longer, happier life Our Pet Health Plans for cats and dogs give you: Barrier Animal Care Clinic Pet Health Plans provide you with a simple, • A new, easy and cost-effective way to spread the cost of your pet’s essential healthcare, including money-saving way to give your cat or vaccinations, flea, worm and parasite treatments; dog the regular preventive treatments • Regular, structured 10 Point Health Checks, he or she needs. preventive treatments and advice; • Access to exclusive discounted prices on purchases, services and treatments from your practice; Pet Health Plans are not pet insurance: Pet Health • A Health Check Record Book to allow you and Plans cover the regular things – like vaccinations, your vet to monitor and record your pet’s health; flea, worm and parasite treatments, health checks and advice – that pet insurance generally doesn’t. • Plans to suit your pet, whatever its age or breed; However young or old your pet, a Pet Health Plan is designed to adapt to your pet’s needs, from • A health plan that works well on its own or puppy or kitten, to adulthood and throughout its alongside pet insurance; senior years. • The chance to diagnose and manage earlier any You pay for your Pet Health Plan monthly, by a health issues your pet may develop; simple Direct Debit, so you spread the cost of your • Reassurance that you are providing the best care regular veterinary needs and save money too. for your pet throughout its life. Extra benefits include exclusive discounts on food, accessories and other treatments and procedures your pet might need. Pet Health Plans give you the reassurance of knowing that you are providing the best possible protection and care for the pet you love. Our Pet Health Plan for cats supports FAB’s WellCat for life programme. See www.fabcats.org for more information on the Feline Advisory Bureau with expert advice for cat owners. Planning for your Friends for life Please call us on 020 8293 6580 or drop in to see us for more information on Pet Health Plans. pet’s health The treatments and services included in our Pet Health Plans are shown below, with the monthly payments. Alternatively call the Pet Health Plans team on 0800 169 9958, 8.30am – 7pm, Monday to Friday. At the Barrier Animal Care Clinic we believe that Puppy Adult Dog Senior Dog Kitten Adult Cat Senior Cat a proactive, preventive approach to your pet’s Under 4 1 – 6 years 7 years and older Under 4 1 – 6 years 7 years and healthcare is far better than waiting until your pet months old on months old on older joining, until joining, until is vulnerable, ill or suffering to put things right. 12 months old 12 months old We want to make responsible pet ownership simple 2 visits a year to the practice for and affordable, which is why we have designed a 10 point health check Year round flea, worm and other these Pet Health Plans. parasite treatments Annual vaccination or booster A Pet Health Plan makes it easy for you to protect your pet and your family against preventable Primary vaccination course diseases and discomfort by making sure your pet’s Pet Health Check Record Book vaccinations, flea, worm and parasite treatments are Microchipping kept up to date. Plus, regular check-ups and early diagnosis of any potential health issues will help 50% off microchipping your pet enjoy a long, comfortable life, whilst saving Chip check you money and worry too. Pre-operative blood test (when presented for routine neutering) We have teamed up with The Practice Business, who Annual wellness blood cell count and biochemistry screen will collect your Direct Debits on our behalf and take Six-monthly wellness blood cell count care of the administration of the plans. This frees us and biochemistry screen up to concentrate on looking after your pets. Blood pressure monitoring as required Annual urinalysis What to do next Nail clipping It’s simple to join in either of the following ways: Anal gland expression • Call the Pet Health Plans team at The Practice 10% off routine dental procedures Business free on 0800 169 9958 and join up 10% off non-prescription diet food over the phone. Call anytime Monday to Friday 10% off long-term medication 8.30am to 7pm. (from 4th month) 5% off all purchases from the shop • Come into the practice during our opening hours Monthly payment £11.50 Small/Medium Dog Small/Medium Dog £12.50 £13.00 £14.00 and speak to any member of the practice team. (up to 25Kg): (up to 25Kg): We will complete a short joining form with you. £12.50 £13.00 Large/Giant Large/Giant If you have any questions at all, call the Pet Health (25Kg and over): (25Kg and over): £13.50 £14.00 Plans team free on 0800 169 9958, Monday to Friday, 8.30am – 7pm, or pop into the practice. There is a discount of 5% on your total monthly fee if you have more If you cancel within six months of joining Pet Health Plans and the than one pet on a Pet Health Plan. value of treatment received exceeds the payments you have made, you may be required to pay the difference to the practice. There is a joining fee of £10 per owner (for life), plus a pet joining fee of £5 per animal. These fees will be collected with the first payment. No refunds are payable for any months paid before a pet’s death, except at the practice’s discretion. Your Pet Health Plan 8. Direct Debit changes – Following a 13. Variation of these terms and conditions decrease in monthly fee or variation in – The terms and conditions of this discount available to you, your Direct Contract may be varied on one month’s Debit will be changed at the next written notice given to you by your available collection date. Where you practice. If you do not wish the Contract Agreement details are given notice of an increase in your monthly fee, your Direct Debit will be changed at the end of the notice period. to continue having regard to any variation notified to you, you may end it as detailed in condition 10. If you do not do this by the time the notice expires, you will be 9. Your responsibilities – The date of birth deemed to have accepted the variation. and weight of your pet(s) entered on your Pet Health Plans Application Form will 14. Contract not transferable – As your be the date of birth and weight used to Contract is between you and your determine the fee category your pet(s) practice alone, you may not transfer it to When you complete the Pet Health Plans application form at your falls into. If the month of birth is unknown, another practice. If you need to change practice, you will find these details on the back of the form you we will use 1st January of the specified to another participating practice, a new year for this purpose. If the year of birth is Contract will be required and the monthly sign. If you wish to join Pet Health Plans over the phone, you will unknown, an estimate should be made. fees may be different. be asked if you have read and understood these details before You are responsible for ensuring your 15. Treatment outside the Contract – This your membership is confirmed. pet(s) attend(s) the practice regularly Contract does not prevent you and your and that you comply with the advice practice agreeing that they will provide and treatment your veterinary practice treatment outside your entitlement under Please speak to your veterinary practice to confirm what is prescribes for your pet(s). If, in the the Contract. You will be responsible for included in your Pet Health Plan. reasonable opinion of your practice, paying for such treatment. they are not able to maintain your pet’s health due to any act or omission on your 16. Liability – The Practice Business Welcome to your Pet Health Plan from your based on its species, age, weight and part, your practice may end the Contract administers Pet Health Plan registrations veterinary practice. The Agreement you gender. immediately by giving notice to that effect. and collects monthly fees on your have with your practice means you can practice’s behalf. enjoy the benefits of preventive healthcare 3. Treatment to which you are entitled – If your personal details change, you for your pet(s). The Contract entitles your pet to receive should notify The Practice Business. This Contract is not with The Practice routine treatment required to maintain If your pet is lost or deceased, you Business and The Practice Business Pet Health Plans are administered by The your pet’s health, as prescribed by your should notify your practice and has no liability to a member of Pet Practice Business for and on behalf of veterinary practice. A list of inclusions is The Practice Business. Health Plans (whether in respect of your veterinary practice. The Practice available from your practice. negligence, breach of Contract, defective Business’s role is to provide administrative 10. Ending the Contract – You may cancel or unsatisfactory treatment, or otherwise) services to support the contract between 4. Treatment to which you are not entitled your Contract by contacting The Practice in connection with any Contract it you and your practice. This includes passing – The Contract is limited to the provision Business or your practice within the administers on your practice’s behalf. your payments onto your practice on a of routine preventive health care and only cancellation period, which is 14 days regular basis. entitles your pet to the treatment required following conclusion of your Contract. 17. Disputes – Your practice has an to monitor its health, as specified by your Following this period, you may end in-house complaints procedure. If you are Please remember, your Pet Health practice. the Contract by giving not less than 21 unhappy with any aspect of your pet’s Plan Contract is between you and your days’ notice to your practice and to The veterinary care, you should approach your specified veterinary practice and is not 5. Treatment by another veterinary Practice Business, expiring on the last practice directly. transferable to another. However, if you are practice – Your Contract is with your day of a month. The practice may end considering changing your practice please practice. Where you choose for your the Contract by giving you written notice 18. Notices – Any notice given to you by contact Pet Health Plans who will advise you pet to have routine care or treatment expiring on the last day of a month, after your practice under these terms and on how to re-register, ensuring your pet’s provided by a practitioner independently no less than one month’s notice. conditions is considered valid if The health is not compromised. of your practice, your pet will not be Practice Business gives it to you on your covered by your Pet Health Plan. 11. Non-payment – Non-payment of practice’s behalf. Any notice given by The following points make up the ‘terms one fee – If we fail to collect a monthly your practice or The Practice Business is and conditions’ of your Contract with your 6. Payment – You must pay your initial payment The Practice Business will valid if sent to your last known address veterinary practice and are effective from 1st joining fee, which covers you for life, each inform you accordingly and attempt to by ordinary post. December 2008. These are very important pet’s joining fee and monthly fee by Direct collect two payments from your account and we strongly advise that you read through Debit in favour of The Practice Business in the following month. 19. Pet Health Plans services – The Practice them carefully, and keep them in a safe place, as collecting agent for your practice, or Business may record and monitor so that you can refer to them in the future, annually by invoice. Non-payment of two fees – If you telephone calls for training purposes should you wish to. default on two successive payments, and for use in the event of any Any other amounts due to your practice The Practice Business will inform you subsequent queries. These terms and conditions should be for treatment not covered by the Contract your Contract has been subsequently read in conjunction with your practice’s are payable directly to your practice. Your cancelled. Governing Law and Jurisdiction – Both Pet Health Plans Leaflet and any practice- liability to pay the monthly fee continues parties agree that this Agreement shall be specific notes or requirements in the until the Contract is ended in accordance Refunds – If The Practice Business governed by and construed in accordance Leaflet will form part of these terms and with these terms and conditions and no (acting on behalf of your practice) agrees with the Law of England and Wales and the conditions. In the event of a conflict, your refund of fees will be allowed except in to refund your fees for whatever reason, parties hereby irrevocably submit to the practice’s Pet Health Plans Leaflet and any the case of administrative error or death your registration for those months will exclusive jurisdiction of the English Courts. practice-specific notes or requirements in of the pet or client. be treated as unpaid and the conditions the Leaflet will prevail. relating to non-payment will fully apply Pet Health Plans are administered on behalf 7. Alteration of monthly fees and to you. of the practice by The Practice Business. 1. Explanation of terms used – In this categories – Your practice will normally Correspondence Address: The Practice Agreement, ‘the Contract’ means these review your pet’s monthly fee once a 12. Clinical Records – By signing the Pet Business, Victoria Road, Winchester terms and conditions and the Contract year in April. Your pet’s monthly fee Health Plans Application Form, you SO23 7RG, UK. formed between you and your veterinary may also change as different age and consent to the disclosure of your pet’s practice which you have signed; ‘your weight thresholds are reached. Should medical notes and other records for the The Practice Business is a trading name of veterinary practice’ and ‘your practice’ your pet’s fees change, you will be purpose of any review, assessment or Denplan Limited. Registered Office: 5 Old means the veterinary practice named on given at least one month’s written notice consideration of the care provided by Broad Street, London EC2N 1AD. Registered the Pet Health Plans Application Form. (correspondence sent to the last known your practice, which may take place number 1981238. Denplan Limited is part of address by ordinary post will be treated under the terms of their membership of the Global AXA Group. 2. Plans, categories and fees – The fee as adequate notice). Pet Health Plans; but not for any other for your pet will be set by your practice, purpose without your further consent. 32 Hardens Manor Way Eastmoor Place Charlton London SE7 8LP 020 8293 6580 www.wellpetclinic.co.uk Pet Health Plans are administered on behalf of practices by PHP083 01/09 Member of the Group The Practice Business, Victoria Road, Winchester SO23 7RG 0800 169 9958 The Practice Business is a trading name of Denplan Limited, incorporated in England and Wales with registered number 1981238, whose registered ofﬁce is at 5 Old Broad Street, London EC2N 1AD.
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