Pet Health Plans You love your pets and want by rockandrolldreams


									Pet Health Plans
You love your pets, and want them to receive
the best care throughout their lives. With a Pet
Health Plan from us, you can provide your cat or
dog with essential care in easy, money-saving,
monthly payments.
                                                            Working together for
                                                            a longer, happier life
                                                            Our Pet Health Plans for cats and dogs give you:
Barrier Animal Care Clinic Pet Health
Plans provide you with a simple,                            • A new, easy and cost-effective way to spread the
                                                              cost of your pet’s essential healthcare, including
money-saving way to give your cat or
                                                              vaccinations, flea, worm and parasite treatments;
dog the regular preventive treatments
                                                            • Regular, structured 10 Point Health Checks,
he or she needs.                                              preventive treatments and advice;

                                                            • Access to exclusive discounted prices on purchases,
                                                              services and treatments from your practice;

Pet Health Plans are not pet insurance: Pet Health          • A Health Check Record Book to allow you and
Plans cover the regular things – like vaccinations,           your vet to monitor and record your pet’s health;
flea, worm and parasite treatments, health checks
and advice – that pet insurance generally doesn’t.          • Plans to suit your pet, whatever its age or breed;
However young or old your pet, a Pet Health Plan
is designed to adapt to your pet’s needs, from              • A health plan that works well on its own or
puppy or kitten, to adulthood and throughout its              alongside pet insurance;
senior years.
                                                            • The chance to diagnose and manage earlier any
You pay for your Pet Health Plan monthly, by a                health issues your pet may develop;
simple Direct Debit, so you spread the cost of your
                                                            • Reassurance that you are providing the best care
regular veterinary needs and save money too.
                                                              for your pet throughout its life.
Extra benefits include exclusive discounts on food,
accessories and other treatments and procedures
your pet might need.

Pet Health Plans give you the reassurance of
knowing that you are providing the best possible
protection and care for the pet you love.

Our Pet Health Plan for cats supports FAB’s WellCat for
life programme.

See for more information on the
Feline Advisory Bureau with expert advice for cat owners.
Planning for your                                        Friends for life                                                                                Please call us on 020 8293 6580 or drop in to see
                                                                                                                                                         us for more information on Pet Health Plans.

pet’s health                                             The treatments and services included in our
                                                         Pet Health Plans are shown below, with
                                                         the monthly payments.
                                                                                                                                                         Alternatively call the Pet Health Plans team on
                                                                                                                                                         0800 169 9958, 8.30am – 7pm, Monday to Friday.

At the Barrier Animal Care Clinic we believe that                                                        Puppy                Adult Dog         Senior Dog               Kitten           Adult Cat          Senior Cat
a proactive, preventive approach to your pet’s                                                           Under 4               1 – 6 years    7 years and older         Under 4           1 – 6 years         7 years and
healthcare is far better than waiting until your pet                                                  months old on                                                  months old on                               older
                                                                                                       joining, until                                                 joining, until
is vulnerable, ill or suffering to put things right.                                                  12 months old                                                  12 months old
We want to make responsible pet ownership simple         2 visits a year to the practice for
and affordable, which is why we have designed            a 10 point health check
                                                         Year round flea, worm and other
these Pet Health Plans.                                  parasite treatments
                                                         Annual vaccination or booster
A Pet Health Plan makes it easy for you to protect
your pet and your family against preventable             Primary vaccination course
diseases and discomfort by making sure your pet’s        Pet Health Check Record Book
vaccinations, flea, worm and parasite treatments are
kept up to date. Plus, regular check-ups and early
diagnosis of any potential health issues will help       50% off microchipping

your pet enjoy a long, comfortable life, whilst saving   Chip check
you money and worry too.                                 Pre-operative blood test (when
                                                         presented for routine neutering)
We have teamed up with The Practice Business, who        Annual wellness blood cell count and
                                                         biochemistry screen
will collect your Direct Debits on our behalf and take
                                                         Six-monthly wellness blood cell count
care of the administration of the plans. This frees us   and biochemistry screen
up to concentrate on looking after your pets.            Blood pressure monitoring as required

                                                         Annual urinalysis

What to do next                                          Nail clipping
It’s simple to join in either of the following ways:
                                                         Anal gland expression

• Call the Pet Health Plans team at The Practice         10% off routine dental procedures
  Business free on 0800 169 9958 and join up             10% off non-prescription diet food
  over the phone. Call anytime Monday to Friday          10% off long-term medication
  8.30am to 7pm.                                         (from 4th month)
                                                         5% off all purchases from the shop
• Come into the practice during our opening hours
                                                         Monthly payment                                  £11.50          Small/Medium Dog   Small/Medium Dog            £12.50             £13.00               £14.00
  and speak to any member of the practice team.                                                                           (up to 25Kg):      (up to 25Kg):
  We will complete a short joining form with you.                                                                         £12.50             £13.00
                                                                                                                          Large/Giant        Large/Giant
If you have any questions at all, call the Pet Health                                                                     (25Kg and over):   (25Kg and over):
                                                                                                                          £13.50             £14.00
Plans team free on 0800 169 9958, Monday to
Friday, 8.30am – 7pm, or pop into the practice.
                                                         There is a discount of 5% on your total monthly fee if you have more                            If you cancel within six months of joining Pet Health Plans and the
                                                         than one pet on a Pet Health Plan.                                                              value of treatment received exceeds the payments you have made,
                                                                                                                                                         you may be required to pay the difference to the practice.
                                                         There is a joining fee of £10 per owner (for life), plus a pet joining fee
                                                         of £5 per animal. These fees will be collected with the first payment.                          No refunds are payable for any months paid before a pet’s death,
                                                                                                                                                         except at the practice’s discretion.
Your Pet Health Plan
                                                                                                   8. Direct Debit changes – Following a               13. Variation of these terms and conditions
                                                                                                      decrease in monthly fee or variation in              – The terms and conditions of this
                                                                                                      discount available to you, your Direct               Contract may be varied on one month’s
                                                                                                      Debit will be changed at the next                    written notice given to you by your
                                                                                                      available collection date. Where you                 practice. If you do not wish the Contract

Agreement details                                                                                     are given notice of an increase in your
                                                                                                      monthly fee, your Direct Debit will be
                                                                                                      changed at the end of the notice period.
                                                                                                                                                           to continue having regard to any variation
                                                                                                                                                           notified to you, you may end it as detailed
                                                                                                                                                           in condition 10. If you do not do this by
                                                                                                                                                           the time the notice expires, you will be
                                                                                                   9. Your responsibilities – The date of birth            deemed to have accepted the variation.
                                                                                                      and weight of your pet(s) entered on your
                                                                                                      Pet Health Plans Application Form will           14. Contract not transferable – As your
                                                                                                      be the date of birth and weight used to              Contract is between you and your
                                                                                                      determine the fee category your pet(s)               practice alone, you may not transfer it to
When you complete the Pet Health Plans application form at your                                       falls into. If the month of birth is unknown,        another practice. If you need to change
practice, you will find these details on the back of the form you                                     we will use 1st January of the specified             to another participating practice, a new
                                                                                                      year for this purpose. If the year of birth is       Contract will be required and the monthly
sign. If you wish to join Pet Health Plans over the phone, you will                                   unknown, an estimate should be made.                 fees may be different.
be asked if you have read and understood these details before                                          You are responsible for ensuring your           15. Treatment outside the Contract – This
your membership is confirmed.                                                                          pet(s) attend(s) the practice regularly             Contract does not prevent you and your
                                                                                                       and that you comply with the advice                 practice agreeing that they will provide
                                                                                                       and treatment your veterinary practice              treatment outside your entitlement under
Please speak to your veterinary practice to confirm what is                                            prescribes for your pet(s). If, in the              the Contract. You will be responsible for
included in your Pet Health Plan.                                                                      reasonable opinion of your practice,                paying for such treatment.
                                                                                                       they are not able to maintain your pet’s
                                                                                                       health due to any act or omission on your       16. Liability – The Practice Business
Welcome to your Pet Health Plan from your            based on its species, age, weight and             part, your practice may end the Contract            administers Pet Health Plan registrations
veterinary practice. The Agreement you               gender.                                           immediately by giving notice to that effect.        and collects monthly fees on your
have with your practice means you can                                                                                                                      practice’s behalf.
enjoy the benefits of preventive healthcare      3. Treatment to which you are entitled –              If your personal details change, you
for your pet(s).                                    The Contract entitles your pet to receive          should notify The Practice Business.                This Contract is not with The Practice
                                                    routine treatment required to maintain             If your pet is lost or deceased, you                Business and The Practice Business
Pet Health Plans are administered by The            your pet’s health, as prescribed by your           should notify your practice and                     has no liability to a member of Pet
Practice Business for and on behalf of              veterinary practice. A list of inclusions is       The Practice Business.                              Health Plans (whether in respect of
your veterinary practice. The Practice              available from your practice.                                                                          negligence, breach of Contract, defective
Business’s role is to provide administrative                                                       10. Ending the Contract – You may cancel                or unsatisfactory treatment, or otherwise)
services to support the contract between         4. Treatment to which you are not entitled            your Contract by contacting The Practice            in connection with any Contract it
you and your practice. This includes passing        – The Contract is limited to the provision         Business or your practice within the                administers on your practice’s behalf.
your payments onto your practice on a               of routine preventive health care and only         cancellation period, which is 14 days
regular basis.                                      entitles your pet to the treatment required        following conclusion of your Contract.          17. Disputes – Your practice has an
                                                    to monitor its health, as specified by your        Following this period, you may end                  in-house complaints procedure. If you are
Please remember, your Pet Health                    practice.                                          the Contract by giving not less than 21             unhappy with any aspect of your pet’s
Plan Contract is between you and your                                                                  days’ notice to your practice and to The            veterinary care, you should approach your
specified veterinary practice and is not         5. Treatment by another veterinary                    Practice Business, expiring on the last             practice directly.
transferable to another. However, if you are        practice – Your Contract is with your              day of a month. The practice may end
considering changing your practice please           practice. Where you choose for your                the Contract by giving you written notice       18. Notices – Any notice given to you by
contact Pet Health Plans who will advise you        pet to have routine care or treatment              expiring on the last day of a month, after          your practice under these terms and
on how to re-register, ensuring your pet’s          provided by a practitioner independently           no less than one month’s notice.                    conditions is considered valid if The
health is not compromised.                          of your practice, your pet will not be                                                                 Practice Business gives it to you on your
                                                    covered by your Pet Health Plan.               11. Non-payment – Non-payment of                        practice’s behalf. Any notice given by
The following points make up the ‘terms                                                                one fee – If we fail to collect a monthly           your practice or The Practice Business is
and conditions’ of your Contract with your       6. Payment – You must pay your initial                payment The Practice Business will                  valid if sent to your last known address
veterinary practice and are effective from 1st      joining fee, which covers you for life, each       inform you accordingly and attempt to               by ordinary post.
December 2008. These are very important             pet’s joining fee and monthly fee by Direct        collect two payments from your account
and we strongly advise that you read through        Debit in favour of The Practice Business           in the following month.                         19. Pet Health Plans services – The Practice
them carefully, and keep them in a safe place,      as collecting agent for your practice, or                                                              Business may record and monitor
so that you can refer to them in the future,        annually by invoice.                               Non-payment of two fees – If you                    telephone calls for training purposes
should you wish to.                                                                                    default on two successive payments,                 and for use in the event of any
                                                     Any other amounts due to your practice            The Practice Business will inform you               subsequent queries.
These terms and conditions should be                 for treatment not covered by the Contract         your Contract has been subsequently
read in conjunction with your practice’s             are payable directly to your practice. Your       cancelled.                                      Governing Law and Jurisdiction – Both
Pet Health Plans Leaflet and any practice-           liability to pay the monthly fee continues                                                        parties agree that this Agreement shall be
specific notes or requirements in the                until the Contract is ended in accordance         Refunds – If The Practice Business              governed by and construed in accordance
Leaflet will form part of these terms and            with these terms and conditions and no            (acting on behalf of your practice) agrees      with the Law of England and Wales and the
conditions. In the event of a conflict, your         refund of fees will be allowed except in          to refund your fees for whatever reason,        parties hereby irrevocably submit to the
practice’s Pet Health Plans Leaflet and any          the case of administrative error or death         your registration for those months will         exclusive jurisdiction of the English Courts.
practice-specific notes or requirements in           of the pet or client.                             be treated as unpaid and the conditions
the Leaflet will prevail.                                                                              relating to non-payment will fully apply        Pet Health Plans are administered on behalf
                                                 7. Alteration of monthly fees and                     to you.                                         of the practice by The Practice Business.
1. Explanation of terms used – In this              categories – Your practice will normally                                                           Correspondence Address: The Practice
   Agreement, ‘the Contract’ means these            review your pet’s monthly fee once a           12. Clinical Records – By signing the Pet           Business, Victoria Road, Winchester
   terms and conditions and the Contract            year in April. Your pet’s monthly fee              Health Plans Application Form, you              SO23 7RG, UK.
   formed between you and your veterinary           may also change as different age and               consent to the disclosure of your pet’s
   practice which you have signed; ‘your            weight thresholds are reached. Should              medical notes and other records for the         The Practice Business is a trading name of
   veterinary practice’ and ‘your practice’         your pet’s fees change, you will be                purpose of any review, assessment or            Denplan Limited. Registered Office: 5 Old
   means the veterinary practice named on           given at least one month’s written notice          consideration of the care provided by           Broad Street, London EC2N 1AD. Registered
   the Pet Health Plans Application Form.           (correspondence sent to the last known             your practice, which may take place             number 1981238. Denplan Limited is part of
                                                    address by ordinary post will be treated           under the terms of their membership of          the Global AXA Group.
2. Plans, categories and fees – The fee             as adequate notice).                               Pet Health Plans; but not for any other
   for your pet will be set by your practice,                                                          purpose without your further consent.
              32 Hardens Manor Way
                 Eastmoor Place
                 London SE7 8LP

                 020 8293 6580

Pet Health Plans are administered on behalf of practices by
                                                                    PHP083 01/09

                         Member of the         Group

   The Practice Business, Victoria Road, Winchester SO23 7RG
                         0800 169 9958

    The Practice Business is a trading name of Denplan Limited,
incorporated in England and Wales with registered number 1981238,
whose registered office is at 5 Old Broad Street, London EC2N 1AD.

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