Our plans For you In brief Kadaster Long Term

Our plans. For you. In brief. Kadaster Long-Term Policy Plan 2008 – 2012 Our plans. For you. In brief. 2 | Long-Term Policy Plan Our Good plans are essential if an organization is to be able to carry out its work in an appropriate manner. To this end we at Kadaster prepare an annual LONG-TERM POLICY PLAN. This plan gives an insight into developments of importance to our institution, and we also indicate how our actions are geared to the plan for the coming four years. The full version of the Long-Term Policy Plan 2008-2012, inclusive of the financial long-term projection, is available on our website. MISSION We at Kadaster maintain records of who owns rights to land and buildings, and their characteristics. We also maintain similar records for vessels and aircraft. These records preclude uncertainty as to who owns what. In addition, we maintain the Netherlands’ geographic reference data, and provide optimum access to this data at the lowest possible cost. This is our MISSION. Our CORE VALUES In fulfilling our mission we build on our CORE VALUES: openness, certainty and ambition. We, in explicit consultation with our partners and stakeholders, endeavour to achieve low costs, excellent quality, and high levels of client satisfaction. In doing so we also cherish our ambitions to further improve the performance of our duties and our position. Long-Term Policy Plan | 3 Making plans. 4 | Long-Term Policy Plan Society expects us to be a reliable supplier of real-estate and geographic information and an independent advisor in spatial issues. We fulfil these expectations by taking account both of what is happening in our FIELD OF OPERATIONS and what we need to do INTERNALLY to continue to perform our tasks in an appropriate manner. What will happen between 2008 and 2012 in our FIELD OF OPERATIONS? them to address themes such as public order and safety, defence and water management, and the redevelopment of industrial estates. As from 2008 we shall carry out a number of NEW DUTIES. Some of these will be carried out internally, such as the provision of information about cables and pipes; others will be carried out externally, such as the management of third-party information systems including the municipalities’ Addresses and Buildings Key Register. Some of our activities are close to those of market players, and consequently we - within the spirit of the Competition Act - also present our plans to interested parties. Kadaster became a NON-DEPARTMENTAL PUBLIC BODY in 1994. In 2008 the Land Registry (Organisation) Act will be amended in line with the broader Autonomous Administrative Authorities Framework Act of 2007, which will result in changes including a shift in the role of the Board of Supervision towards an internal advisory body for the Board of Management. The Netherlands is densely populated, and makes intensive use of its land. Consequently stringent requirements are imposed on the provision of geographic information and the services required for real-estate transactions. Our wealth of experience with registration and IT resulted in the Dutch authorities’ decision to request us to assume the responsibility for a number of KEY REGISTERS. In addition, we increasingly need to collaborate at a European level. The major economic role played by the REAL-ESTATE MARKET gives cause to the need for us to provide accessible information which is always up to date. Our clients have a continually increasing need for convenience and the integration of our information in their processes; for this reason we make continually increasing use of TECHNOLOGY that enables users to retrieve information at any location and at any time. In addition, our clients increasingly expect that the information provided by various agencies can be INTEGRATED, such as combining Kadaster information with municipal information. Moreover, the success of initiatives such as Google Earth demonstrates the growing need for the ability to seek and present data in their SPATIAL CONTEXT. The authorities, in their role as policy-makers relating to area development, require a reliable GEOGRAPHIC-INFORMATION INFRASTRUCTURE to enable We make records of unique data for you. Firm foundations Long-Term Policy Plan | 5 What will happen between 2008 and 2012 INTERNALLY? The developments in our field of operations give cause to the modernization of our INTERNAL ORGANIZATION: we need to increase our effectiveness and flexibility by reducing the size of our senior management, and by implementing a centralized control of our operations. In addition, we also need to rejuvenate our aging personnel: staff are promoted or leave the organization, and new staff are required. We have drawn up new PROFILES FOR THE MANAGEMENT that will be responsible for the new organization. In view of the investments involved in the new duties and organizational developments maintaining control of the OPERATING COSTS remains an important issue; we review what we can do internally, what we can do together with others, and what we can OUTSOURCE. Continuity + Innovation = Sustainable quality 6 | Long-Term Policy Plan What is our STRATEGY? We maximize our accommodation of developments inside and outside our organization by implementing the following STRATEGY: • we shall provide the necessary assurances for the continuity of the performance of our public duties, and we shall continually improve the quality and efficiency of our operations - and also in comparison with other European organizations; • between now and 2010 we shall register and/or provide access to all relevant Dutch geographic information and real-estate information, both above and below ground level, and we shall deploy our knowledge and information in the improvement and modernization of public services in this field in the Netherlands and Europe; The plans we have drawn up to achieve our strategic objectives are specified in our LONG-TERM POLICY PLAN. The major plans for 2008-2012 are listed below. • we shall design our organization such that it complies with sustainable requirements relating to efficiency, effectiveness and innovative capacity; we shall offer our staff an inspirational working environment that enables them to develop and make maximum use of their knowledge and competences. Long-Term Policy Plan | 7 Real. Estate. 8 | Long-Term Policy Plan We register real-estate data in the PUBLIC REGISTERS and the cadastral REGISTERS. We file the various notarial deeds relating to rights in rem and mortgages in the Public Registers. The most important data in these deeds are incorporated in the Cadastral Registers. These Registers constitute the major source for the information we provide. We refer to data including information about owners, mortgages, rights in rem and purchase prices as REAL-ESTATE INFORMATION. The majority of the INFORMATION WE PROVIDE is issued online. As from the end of 2007 online clients are able to use one portal, MijnKadaster (‘My Kadaster’), to determine how they wish to receive specific data: they can consult the data online or download the information they need. In 2008 and successive years we shall also focus on making our data more broadly accessible and usable; for example, during the course of this year our new Mass provision of information system shall become available, whereby administrative and cartographic data shall be supplied in a coherent form, and at more frequent intervals. We shall INTEGRATE OUR INFORMATION with that of other organizations. For example, we shall collaborate with the municipalities in setting up a national portal for real-estate issues; a specific element of this portal is a Personal Internet Page (PIP), a personal web domain for members of the public and entrepreneurs that will offer them convenient and ready access to numerous government institutions. In addition, during the coming years we shall make more use of the DISTRIBUTION CHANNELS OF THIRD PARTIES, such as the Stay or Go website, primarily to increase our reach of private customers. We shall also participate in other ELECTRONIC GOVERNMENT initiatives, such as Spatial Planning Online that will improve access to spatial plans. Enhanced and improved REGISTRATION As from 2008 we shall manage the cadastral and topographic KEY REGISTERS. We shall also take the first steps towards the Large-scale Base Map of The Netherlands Key Register. In addition, we shall set up a number of national facilities for the provision of information from databanks that are not under our management, namely underground networks, municipal restrictions of public law, addresses and buildings, values for the purposes of the Valuation of Immovable Property Act, and energy labels. As from 1 January 2008 an ENERGY LABEL must be available at the time of transactions relating to the construction, sale or letting of buildings. The energy label, issued for a specific building, provides information about the energy consumed during its standardized use. This energy information is accessible via Kadaster-on-line. The Underground networks Exchange of information Act is expected to come into force on 1 January 2008. The objective of this Act is to reduce the number of incidents in which cables or pipes are damaged during excavation work. This shall be achieved by making arrangements Long-Term Policy Plan | 9 Interested in buying an energy-efficient home? We have reached agreement with the notarial profession Check the energy label on our website for the uniform and effective exchange of information about the location of underground networks. The online information system required for this exchange shall be tested in 2008, and commissioned in 2009. We also wish to further improve the LEGAL RELIABILITY of our registers, thereby ultimately enabling us to guarantee that the cadastral registers are in agreement with the public registers. We are CLEANING AND IMPROVING data such as the records of the registration of names, mortgages, easements, and restrictions of public law. on the further incremental AUTOMATION of the updating of the cadastral registers during the period of the plan, thereby ensuring that the cadastral register is updated much more rapidly. In 2008 we will take the first steps in this development: the automated processing of mortgages and attachments. The automation of contracts of sale and simple deeds of transfer will follow at a later date. In addition, as from 2008 notaries will save a great deal of their time by virtue of what is referred to as ‘the watchdog system’; notaries will automatically receive e-mails informing them of changes in cadastral records. Until the implementation of this watchdog system notaries need to periodically check for any changes in cadastral records. 10 | Long-Term Policy Plan AREA DEVELOPMENT in the Netherlands and Europe We have supported AREA DEVELOPMENT projects since the beginning of the previous century, whereby we have served as an independent expert in reallotment and legal certainty. The transfer of the responsibility for area development from the central authorities to the provincial authorities has resulted in a shift in our activities. Shifting our organization’s attention from Land Use to Space & Advice enables us to make use of our knowledge and expertise in areas other than in the traditional reallotment projects, such as the Council of Ministers theme ‘Increasingly untidy landscape’. We increasingly review the situation in EUROPE to enable us to maximize our accommodation of European developments and needs, and to provide for international expansion. The INSPIRE Directive (Infrastructure for Spatial Information in Europe), which is intended to provide for the development of a European geographicinformation infrastructure, shall be implemented in the national legislation by no later than May 2009. In addition, as a participant in the EULIS Project (European Land Information Service) we shall ensure that a continually increasing number of European countries provide access to each other’s cadastral registers. European agreements on the harmonization of map data. Since environmental policy does not stop at the border. Long-Term Policy Plan | 11 Geo. Info. 12 | Long-Term Policy Plan Our Cadastral registers contain records of measurements of the geographical location of parcels, such as the coordinates and boundaries. In addition, we map the topography of the Netherlands, every element of the landscape is unique. We also maintain the National Triangulation Network, and make this information available to interested parties. This relates to the national system of coordinates in the landscape that serve as reference points for local measurements. The entirety of the geographical data we provide is referred to as GEOGRAPHICAL INFORMATION. We also register objects BELOW AND ABOVE GROUND LEVEL Land is scarce in the Netherlands, and consequently its use is continually extending higher above and deeper below ground level. For this reason our topographical and cadastral registers will increasingly develop into 3-D SYSTEMS. Pursuant to this development the topographical register will integrate a number of map and elevation databanks, while the cadastral registers will contain records of parcels that are not restricted to ground-level boundaries but which also include elevation boundaries. We shall carry out further studies of 3-D registers in 2008. As from 1 January 2008 we provide information about objects under the ground: cables and pipes. New legislation places cable/pipe operators and excavators under the obligation to enter into appropriate exchanges of information about the location of cables and pipes to avoid damage during excavation work. They can request the information they need from us. The collaboration on the system of coordinates will acquire further shape in 2008; we are working closely with the Directorate-General for Public Works and Water Management on the development of one ‘counter’ for locations and elevations. In addition, we are also ensuring that we comply with the reference guidelines laid down in the European INSPIRE Directive. TOP10NL uniques the netherlands, from waterways to new housing estates. In the near future, at any required scale. Long-Term Policy Plan | 13 TECHNOLOGY as the basis of our services As from 1 January 2008 we are responsible for the management of the TOPOGRAPHICAL Key Register, based on our TOP10NL geographical key datafile. Each geographical element of the Netherlands included in this database is assigned a unique code. The system provides for the automatic recognition of objects in digital aerial photographs. Our ultimate objective is clear: we intend to develop scaleless map sets. We make use of our TECHNOLOGICAL knowledge of geography to increase the customer-friendliness of our systems, and we deploy online technologies for the provision and use of geographical data. We link topographical object data to images and make our current location data TECHNOLOGY also plays a leading role in the improvement of our SURVEY PROCESS. We will introduce mobile working in 2008: the amount of office work will be reduced by processing measurements immediately, online, in the field. We shall achieve further efficiency improvements by making use of the newest generation available online so that others can, for example, use this information for short-term weather reports or traffic updates. We are further expanding our GIS EXPERTISE, and in collaboration with other government organizations we are developing a GIS competence centre available to all Dutch authorities. 14 | Long-Term Policy Plan of instruments, which require only one person for the measurements. We shall reduce the lead times and delivery times of our survey process by implementing measures such as a national work stock and the centralized management of the operations. In 2008 we shall also use these to further reduce the stock of our old survey requests. As from 2008 we shall carry out trials of new methods such the encouragement of advance divisions of parcels and the use of external parties’ measurement data for parcel divisions. Our target for 2010 specifies the completion of 30% of our survey assignments within three months. Long-Term Policy Plan | 15 Plans at work. 16 | Long-Term Policy Plan A number of preconditions need to be met if plans are to be implemented successfully. For example, the organization and its staff need to be ready to work on the achievement of the objectives. At the same time the organization is confronted with the challenge of modernizing the operations without placing its continuity in jeopardy - and everything needs to be implemented whilst maintaining high-quality services and a healthy financial result. Or, in other words: what are the plans for our OPERATIONS and QUALITY? Our new organizational structure is based on centralized INTERNAL MANAGEMENT. We expect that achieving more uniformity will improve quality, enhance the deployability of our staff, and reduce costs. MARKETING strategy of offering customized services: we offer each group of clients a range of standard products and services tailored to their needs, and offer them the greatest possible purchase convenience at the lowest Kadaster’s OPERATIONS possible prices. We shall also provide customized products and services to specific target groups. During 2008 our website will be modified further to improve access to our products and information, although we shall ensure that clients can continue to call at our branch offices for our services. In the period until 2010 the number of BRANCH OFFICES will gradually be reduced to eight offices throughout the country, supplemented by a number of support points for staff active in specific regions. Five branch offices will be closed in 2008. The digitalization of the archives of the branch offices that will be closed shall result in an ability to work with one national work stock independent of location. At the same time we shall implement a new workplace concept in all offices which will result in a reduction of the number of square metres we require for our operations. During the course of 2008 we shall continue with the harmonization of the work of our regional customerservice departments within one national (virtual) CUSTOMER CONTACT CENTRE, ultimately with a single telephone number. This approach is compatible with our One Kadaster. In 2008 we shall also continue to work on a development and training programme for our management staff to ensure that we ultimately have a WORKFORCE of the quality and size required to achieve our targets. In addition, we shall also continue our successful training programme for new surveyors. Our endeavour is to build up a balanced, flexible and vital workforce so that we can accommodate future developments. We shall ensure that staff departures do not result in loss of knowledge by assigning INNOVATION One telephone number. One website. For your convenience. Long-Term Policy Plan | 17 Giving and KNOWLEDGE MANAGEMENT an explicit position within our organization. For example, in 2008 we shall implement an electronic learning environment on the intranet to map knowledge of crucial importance to the organization and make this information available to all staff. An optimum use of INFORMATION TECHNOLOGY is of essential importance to our operations, and consequently we shall continue to develop our IT systems. During 2008 we shall carry out a study of the replacement of our cadastral and mortgage key registers, whereby we shall also review the extent to which we can make use of outsourcing. The increasing scale of our online services and processes gives cause to the need for a greater role for IT SECURITY. We expect that the management and maintenance costs will exhibit a temporary increase in 2008 due to the additional costs incurred in the management and maintenance of new activities such as the national facilities required for the Addresses and Buildings Key Register, the Disclosure of Public Law Restrictions Act, and the Cable and Pipe Centre. In view of the need to maintain control over the COSTS we shall devote additional attention to the increasing COMPLEXITY of our automated systems. ACCOUNT The FINANCIAL POLICY is focused on two spearheads: endeavours to minimize costs, and the retention of a healthy financial position to provide assurances for Kadaster’s continuity and offer scope for innovation. Following an increase in the innovation costs in 2007 and 2008 we forecast a reduction of the cost levels from 2009 onwards. Consequently subsequent to a limited increase in 2008 we expect that we shall be able to retain our TARIFFS at a low level. Once again, in 2008 we shall monitor the scores using our QUALITY CHARTER. We monitor the lead times and quality of our processes as based on the relevant agreements with our clients. The improvement of the lead time of survey requests is an important issue requiring attention. We shall optimize the quality of our working methods by COMPARING our performance with those of European sister organizations. We already compare our performance with those of other organizations in the Netherlands. Our endeavours to achieve an optimum performance are in line with our perception of the need to perform our public duty meticulously. In our role as a member of the PUBLIC ACCOUNTABILITY Charter Committee we hold continual consultations with interested parties 18 | Long-Term Policy Plan inside and outside Kadaster, such as our Works Council and the fifteen major client groups in the User Council. As from 2007 we use our customer-satisfaction monitor to measure our CUSTOMER ORIENTATION. Our target is clear: to achieve a higher score than in the previous year. Leading in Europe. Letting you benefit as well. Also active INTERNATIONALLY During 2008 we shall further expand our INTERNATIONAL ACTIVITIES. When so requested Kadaster provides consultancy services, advice and assistance for the implementation of systems and organizations for land registers, for instance in countries such as Namibia and Croatia. In addition, we also collaborate with the World Bank and the United Nations in fields such as the development of principles and guidelines for combating poverty, sustainable development, appropriate land policy, and suitable land registers. As a member of EuroGeographics we collaborate with all European cadastral institutions, and we are a joint supplier of pan-European map products. Our knowledge of international trends enables us to continually give further shape to our role in the Netherlands. In addition, as a discussion partner for the European Union we are in a position to jointly determine the impact of European regulations governing national real-estate and geographical information. Long-Term Policy Plan | 19 Colophon The long-term policy plan is a kadaster publication Editing Communication Services Lay-out Kadaster Graphic Services Print totdrukwerk Hofstraat 110, 7311 KZ Apeldoorn P.O. Box 9046, 7300 GH Apeldoorn +31 88 183 22 00 www.kadaster.nl kadaster