ISDS Balanced Scorecard

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                                                                                                                                 Customer Perspective
                                                                                     In order to consistently deliver a superb customer service, how should we appear to our customers?


VP&CFO Objective: Continually enhance programs and their delivery to satisfy current and future customer requirements.

 Critical             Unit Goals                      Measures                    Targets            Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                                  05-06Q4              Best                     Initiatives                  Who Frequency
Functions                                                                                                                                                                                                                       Practices

  President   1. Ensure foundation for data Patch levels relative to time   Patch levels within 1   All within 1 year.     All within 1 year.         All within 1 year.       All within 1 year       All within 1 year.                   1. Implement 11i.10 Upgrade (upgrade ran   TBW    quarterly
              integrity and application     of release by area (HR,         year of release                                                                                                                                                 from November 2005 - April 20, 2006)
              reliability                   Finance, Technical)


  Internal    1. Ensure foundation for data Oracle measures (# patches N/A*                         Average # patches                                                                                  # of Fin Patches =                   1. Implement 11i.10 Upgrade                TBW    annually
              integrity and application     by type and by area; # TARs                             54.75/quarter                                                                                      120                                  2. Develop Grants solutions
              reliability                   & resolution time)                                      294 TARs/yr closed;                                                                                # of HR Patches = 54
                                                                                                    resolution time:                                                                                   # of Tech Patches =
                                                                                                    >4wks=45%, 2+ wks                                                                                  76
                                                                                                    to 4wks=49%, 2wks                                                                                  Total # of Patches =
                                                                                                    or less=6%                                                                                         250
                                                                                                                                                                                                       50 TARs/qtr closed
                                                                                                                                                                                                       >4 wks = 54%
                                                                                                                                                                                                       2 - 4 wks = 42%
                                                                                                                                                                                                       2 wks or less = 4%

                                              % invoices requiring       N/A*                       No data                                                                                            No data                                                                         VE     annually
                                             special handling (change to
                                             use OSP measure)
                                              # failed concurrent        N/A*                       HR-191                                                                                             HR - 23                                                                         TBW    quarterly
                                             processes submitted by HR                              Finance=564                                                                                        Finance - 489
                                             Requests and UVA Request
                                             Logs (focus on critical)

                                              # can’t-do-business (CDB) N/A*                        2-year average:                              1                         5                       2                        5                                                          CRH    quarterly
                                             issues by quarter                                      14.75 CDB/quarter
VP&CFO        2. Attain a high level of      User Survey: Rank - reports 3.5 or above on 5 pt.      2-year average:                                                                                    Discoverer: 4.08                     1. Develop and implement usability         CRH    annually
              customer satisfaction.         provide adequate info       scale                      Discoverer: 4.05                                                                                   Applications: 3.78                   initiatives
                                                                                                    Applications: 3.76                                                                                                                      2. Develop Grants solutions
                                                                                                                                                                                                                                            3. Work with Oracle to expedite issue
                                                                                                                                                                                                                                            resolution
                                                                                                                                                                                                                                            4. Implement new ODS refresh solution
                                                                                                                                                                                                                                            5. Implement HR Employee Self-Service
                                                                                                                                                                                                                                            6. Implement data access policy &
                                                                                                                                                                                                                                            procedures
                                                                                                                                                                                                                                            7. Evaluate Fixed Assets scanner options
                                                                                                                                                                                                                                            and possibly replace Quetel




      *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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 Critical           Unit Goals                      Measures                    Targets            Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                              05-06Q4                  Best      Initiatives               Who Frequency
Functions                                                                                                                                                                                                                     Practices

                                           User Survey: Rank - ease of 3.5 or above             2-year average:                                                                                   HR/Payroll: 3.82                                                 CRH      annually
                                           use of modules                                       HR/Payroll 3.63                                                                                   Timekeeper: 3.74
                                                                                                Timekeeper 3.82                                                                                   LD: 3.58
                                                                                                LD 3.68                                                                                           AP: 3.85
                                                                                                AP 3.79                                                                                           PO: 3.87
                                                                                                PO 3.77                                                                                           GA: 3.39
                                                                                                GA 3.33                                                                                           GL: 3.43
                                                                                                GL 3.43                                                                                           AR: 3.39
                                                                                                AR 3.404                                                                                          Int. Reqs.: 3.44
                                                                                                Int. Reqs.3.40                                                                                    ESS-Training: 3.95
                                                                                                ESS-Training 3.983                                                                                ESS-FA: 3.18
                                                                                                ESS-FA 3.23                                                                                       ESS Payslip: 4.26
                                                                                                ESS-Payslip 4.14
                                           User Survey: Rank -            3.5 or above          2-year average:                                                                                   HR/Payroll: 4.05                                                 CRH      annually
                                           effectiveness of modules                             HR/Payroll 3.83                                                                                   Timekeeper: 3.89
                                                                                                Timekeeper 3.88                                                                                   LD: 3.80
                                                                                                LD 3.85                                                                                           AP: 3.97
                                                                                                AP 3.91                                                                                           PO: 3.98
                                                                                                PO 3.84                                                                                           GA: 3.55
                                                                                                GA 3.56                                                                                           GL: 3.66
                                                                                                GL 3.57                                                                                           AR: 3.57
                                                                                                AR 3.51                                                                                           Int. Reqs.: 3.55
                                                                                                Int. Reqs.3.49                                                                                    ESS-Training: 3.96
                                                                                                ESS-Training 3.91                                                                                 ESS-FA: 3.34
                                                                                                ESS-FA 3.32
                                           % solutions on time                              97%                99.75%                     100%                      100%                   100%                   100%                                             CRH      quarterly
                                           (enhancements, upgrades)
                                           Time to run payrolls           BW: < 24 hrs.           Aver. BW: 16.65 hrs. Aver. BW: 14.33 hrs.         Aver. BW: 9.4 hrs.     Aver. BW: 10.5 hrs.    Aver. BW:11.2 hrs.                                               BCH      quarterly
                                           Biweekly=BW                    SM: < 50 hrs.           Aver. SM: 41.67 hrs. Aver. SM: 30.8 hrs.          Aver. SM: 30.8 hrs.    Aver. SM: 29 hrs.      Aver. SM: 31.8 hrs.
                                           Semi-monthly=SM                M: <45 hrs.             Aver. M: 38 hrs.     Aver. M: 24 hrs.             Aver. M: 22.5 hrs.     Aver. M: 26 hrs.       Aver. M: 30.7 hrs.
                                           Monthly=M
                                           Time to close (month-end,      Month-end: <15 hrs.     Month-end: 16.47 hrs. Month-end: 21.67 hrs. Month-end: 14:29 hrs Month-end: 12:18 hrs Month-end: 12:24 hrs                                                       SMH      quarterly
                                           year-end)                      Yr-end: <24 hrs.        Yr-end: 18.37 hrs.                                                                    Year-end: 12:00 hrs

                                           User Survey: Rank - reports 3.5 or above               2-year average:                                                                                 Discoverer: 3.67                                                 CRH      annually
                                           fast enough                                            Discoverer: 3.61                                                                                Applications: 3.57
                                                                                                  Applications: 3.55
                                           User Survey: Rank -          3.5 or above              2-year average:                                                                                                      3.45                                        CRH      annually
                                           transaction time fast enough                           3.28

                                           User Survey: Rank -            3.5 or above            2-year average:                                                                                                       4.1                                        CRH      annually
                                           Discoverer available                                   3.99
                                           User Survey: Rank -            3.5 or above            2-year average:                                                                                                      3.95                                        CRH      annually
                                           System available                                       3.81
                                           User Survey: Rank - overall    3.5 or above            2-year average:                                                                                                      3.76                                        CRH      annually
                                           satisfaction                                           3.59
                                           average run-time in minutes    Decrease run time of    See tab: Report run                                                                             Run times increased                                              TBW      quarterly
                                           (weighted by # users) for      critical high-usage     times                                                                                           by 24% due to age of
                                           Discoverer reports (by         reports by 10%                                                                                                          server and more
                                           module)                                                                                                                                                reports being run




    *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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  Critical             Unit Goals                      Measures                      Targets          Base Line Data            05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                           05-06Q4               Best                     Initiatives                  Who Frequency
 Functions                                                                                                                                                                                                                    Practices

                                               average run-time in minutes    Decrease run time of   See tab: Report run                                                                            Run times decreased                                                              TBW    quarterly
                                               (weighted by # users) for      critical high-usage    times                                                                                          by 25%
                                               UVA custom reports (by         reports by 10%
                                               module)
Internal       2. Attain a high level of       Efficiencies gained and $      N/A*                               $130,500 N/A                          N/A                                          SOM cores                             1. Develop and implement usability         CRH    quarterly
               customer satisfaction.          saved with solutions (major                                                                                                                          Law School views                      initiatives
                                               system changes)                                                                                                                                      Encumbrances                          2. Develop Grants solutions
                                                                                                                                                                                                    Cash balance by                       3. Work with Oracle to expedite issue
                                                                                                                                                                                                    project                               resolution
                                                                                                                                                                                                                                          4. Implement new ODS refresh solution
                                                                                                                                                                                                                                          5. Implement HR Employee Self-Service
                                                                                                                                                                                                                                          6. Implement data access policy &
                                                                                                                                                                                                                                          procedures
                                                                                                                                                                                                                                          7. Evaluate Fixed Assets scanner options
                                                                                                                                                                                                                                          and possibly replace Quetel
Internal       3. Provide long-term, quality   # usability enhancements       N/A*                                         25                    22                    23                      20                        20               1. Explore and implement                   RC     quarterly
               solutions                                                                                                                                                                                                                  eVA/iProcurement/SciQuest
                                                                                                                                                                                                                                          2. Implement new version of Effort
                                                                                                                                                                                                                                          Reporting
                                                                                                                                                                                                                                          3. Develop and implement usability
                                                                                                                                                                                                                                          initiatives
                                                                                                                                                                                                                                          4. Implement HR Employee Self-Service
                                               # of solutions:            N/A*                       1) Finance 14              1) Finance 12          1) Finance 17        1) Finance 15         1) Finance 4                                                                       CRH    quarterly
                                               1)enhancements/improveme                              HR 18                      HR 14                  HR 14                HR 14                 HR 22
                                               nts to system by area; and                            Technical 3                Technical 2            2) Finance 45        Technical 1           Management 1
                                               2) fixes and maintenance                              2)164                      2) 129                 HR 67                2) Finance 44         2) Finance 36
                                                                                                                                                       Technical 7          HR 45                 HR 64
                                                                                                                                                                            Technical 1           Technical 4
                                                                                                                                                                            (not counting upgrade Management 1
                                                                                                                                                                            bugs)                 (not counting upgrade
                                                                                                                                                                                                  bugs)
VP&CFO         4. Provide a thoroughly         # of issues related to major   No CDB issues post     CDB: 3                     N/A                    N/A                                      0                     0                   1. Streamline test procedures              TBW    post major patchset
               tested product                  patchset application           major patchset         Critical: 4
                                               Can't do business=CDB                                 High: 7
                                                                                                     Low: 2
                                               # test cases catalogued        N/A*                   Finance: 1486                                                                                  Finance: 1517                                                                    CRH    semi-annually
                                                                                                     HR/PY: 1337                                                                                    HR/PY: 1506
                                                                                                     Technical: 52                                                                                  Technical: 52
                                                                                                     Integration: 88                                                                                Integration: 38
                                                                                                                                                                                                    (eliminated
                                                                                                                                                                                                    duplicates)
Internal       4. Provide a thoroughly         # repeat migrations            Less than 2/qtr.       Average 2.5/qtr                                                                                average increase of 0                 1. Streamline test procedures              TBW    quarterly
               tested product
Internal       5. Ensure data accessibility    Age of GA data in ODS          Decrease               All up to 24 hours old.                                                                        All up to 24 hours old.               1. Develop and implement usability         RC     annually
                                                                                                     GM transactional                                                                               GM transactional                      initiatives
                                                                                                     data up to 48 hours                                                                            data up to 48 hours                   2. Implement new ODS refresh solution
                                                                                                     old                                                                                            old                                   3. Implement HR Employee Self-Service
                                                                                                                                                                                                                                          4. Implement data access policy &
                                                                                                                                                                                                                                          procedures
                                               # of custom reports            N/A*                   Discoverer 164                                                                                 Discoverer 170                                                                   TBW    annually
                                               (including Discoverer                                 UVA Custom 98                                                                                  UVA Custom 98
                                               reports)




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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 Critical              Unit Goals                      Measures                      Targets          Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results        05-06Q4              Best                    Initiatives                Who Frequency
Functions                                                                                                                                                                                              Practices

President      6. Create and maintain          Amount of meaningful           N/A*                   • Regular                                                                 • Partnered with                    1. Develop and implement usability       CRH     annually
               partnerships by:                contacts with central and                             participation in user                                                     UHR for:                            initiatives
               a. Encourage process            end users, including: 1)                              group mtgs.                                                               a. Employee self                    2. Develop Grants solutions
               ownership                       regular meetings; 2)                                  • Regularly scheduled                                                                                         3. Work with Oracle to expedite issue
                                                                                                                                                                               service
               b. Encourage effective          informal meetings or                                  Usability Group                                                                                               resolution
               communications                  activities; 3) Fiscal Admin.                          meetings
                                                                                                                                                                               b. Applicant tracking               4. Provide consulting services to
               c. Foster joint strategic       Meetings or HR Users                                  • Frequent ad hoc                                                         system                              departments
               planning                        Group meetings; 4)                                    meetings with                                                             c. Ensuring correct                 5. Work with HR to explore options for
                                               Usability meetings                                    process owners;                                                           designation of                      Learning Management
                                                                                                     collaboration on                                                          "University Staff."                 6. Support Student System implementation
                                                                                                     major issues                                                              related to                          7. Support central strategic initiatives
                                                                                                     • Distribute info via                                                     restructuring.
                                                                                                     web and email
                                                                                                                                                                               d. Ensuring updated
                                                                                                     • For detail, see
                                                                                                     Contact tab
                                                                                                                                                                               interface with DHRM
                                                                                                                                                                               • Partnered with
                                                                                                                                                                               Treasury Operations
                                                                                                                                                                               for new treasury
                                                                                                                                                                               system
                                                                                                                                                                               • Worked with
                                                                                                                                                                               Procurement Services
                                                                                                                                                                               on electronic
                                                                                                                                                                               procurement solution.
                                                                                                                                                                               • Partnered with
                                                                                                                                                                               usability groups to
                                                                                                                                                                               improve system
                                                                                                                                                                               usability




President      7. Ensure system availability   % published time available     Prod: 98.5%            Prod: 99.5%             Prod: 100%                Prod: 100%              Prod: 100%                          1. Implement Hitachi storage array      TBW      quarterly
                                               for the applications (Prod)    ODS: 97%               ODS: 97.3%              ODS: 97.8%                ODS: 99.3%              ODS: 100%                           2. Implement new ODS refresh solution
                                               and for the ODS                                                                                                                                                     3. Streamline system back-ups
                                                                                                                                                                                                                   4. Develop and refine Risk Management
                                                                                                                                                                                                                   Plan/ITC Disaster Recovery Plan
                                               % and hours of unplanned     Total of planned and     Prod: 9.94              Prod: 0 hrs               Prod: .5hrs/qtr=.03%    Prod: 1.5=.04%                                                              TBW      quarterly
                                               downtime for the             unplanned downtown       hrs/qtr=0.5%            ODS: 21.5                 ODS: 7hrs/qtr=.73%      ODS: 0 hrs=0%
                                               applications and for the ODS not to exceed 1.5%       ODS 26.69               hrs/qtr=2.17%
                                                                            for Production; 3% for   hrs/qtr=2.7%
                                                                            ODS

                                               % and hours of planned       Total of planned and     Prod:                   Prod: 53hrs/qtr=2.5% Prod:                        Prod: 79 hrs=1.9%                                                           TBW      quarterly
                                               downtime for the             unplanned downtown       62.5hrs/qtr=3.25%       ODS: 2hrs/qtr=.2%    106hrs/qtr=5.1%              ODS: 2 hrs=.1%
                                               applications and for the ODS not to exceed 4% of      ODS: 1.75                                    ODS: 30hrs/qtr=3%
                                                                            published time for       hrs/qtr=.18%
                                                                            Production, 0% for
                                                                            ODS




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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  Critical             Unit Goals                      Measures                    Targets            Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                                05-06Q4               Best                     Initiatives                Who Frequency
 Functions                                                                                                                                                                                                                      Practices

Internal       7. Ensure system availability   # of unavailable hours for    Prod: 117               Prod: 117hrs/qtr       Prod: 117hrs/qtr           Prod: 117hrs/qtr                               Prod: 117hrs/qtr                      1. Implement Hitachi storage array
                                               maintenance/refresh for       ODS: 1215/qtr           ODS: 1202hrs/qtr       ODS: 1215hrs/qtr           ODS: 1215hrs/qtr                               ODS: 1203hrs/qtr                      2. Implement new ODS refresh solution
                                               ODS and Production                                                                                                                                                                           3. Streamline system back-ups
                                                                                                                                                                                                                                            4. Develop and refine Risk Management
                                                                                                                                                                                                                                            Plan/ITC Disaster Recovery Plan
                                               Unplanned downtime            Less than 4 hrs         Prod: 2.9 hrs          Prod: 0                    Prod: .5hrs                                    Prod:0.5 hrs                                                                   TBW      quarterly
                                               divided by # of                                       ODS: 2.53 hrs          ODS: 3hrs                  ODS: 7 hrs                                     ODS:0 hrs
                                               events(Average)
VP&CFO         8. Communicate essential        User Survey: Rank -           Average for each 3.0 2-year average:                                                                                     Current News                                                                   CRH      annually
               information in a timely         effectiveness of              or better. Average for Current News                                                                                      website 3.77
               manner                          communication tools           3 tools 3.5 or better. website 3.71                                                                                      Targeted emails 3.98
                                                                                                    Targeted emails 3.90                                                                              FAQs 3.52
                                                                                                    FAQs 3.48                                                                                         IS Exchange 3.33
                                                                                                    IS Exchange 3.32                                                                                  User Group
                                                                                                    User Group                                                                                        presentations 3.71
                                                                                                    presentations 3.69
VP&CFO         9. Provide quick response to    Resolution time for fixes     Less than or = to 3    1)CDB 1.58 days       1)CDB 0 days                 1)CDB .5 days           1) CDB 2 days (2       1) CDB: .25 days                      1. Develop and implement usability       CRH      quarterly
               questions and problems          and maintenance on: 1)        business days for      2)Critical 23.42 days 2)Critical 30.83 days        2)Critical 28.53 days   issues)                2) Critical: 38.39 days               initiatives
                                               can’t do business (CDB)       CDB issues             3)Other 48.6 days     3)Other 44.33 days           3)Other 36.84 days      2) Critical 33.56 days 3) Other: 51.46 days                  2. Develop Grants solutions
                                               issues; 2) critical issues;                                                                                                     3) Other 56.95 days                                          3. Work with Oracle to expedite issue
                                               and 3) fix and maintenance                                                                                                                                                                   resolution
                                               issues (average open to                                                                                                                                                                      4. Provide consulting services to
                                               close time)                                                                                                                                                                                  departments




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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  Critical             Unit Goals                      Measures                      Targets          Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                   05-06Q4              Best                     Initiatives                  Who Frequency
 Functions                                                                                                                                                                                                        Practices

                                                                                                                                   Financial Perspective
                                                                                       In order to optimize resource utilization, how must we appear to those who provide the resources?


VP&CFO Objective: Effectively manage resources to achieve optimal return while accomplishing strategic objectives.

  Critical             Unit Goals                      Measures                      Targets          Base Line Data 05-06 Q1 Results 05-06 Q2 Results                   05-06 Q3 Data      05-06 Q4 Data           Best                     Initiatives
 Functions                                                                                                                                                                                                        Practices
President      1. Identify and supply cost     % of solutions with cost- 100% for major                               100%            N/A                   N/A                    100%                   100%                1. Develop and implement usability         CRH    semi-annually
               effective business solutions    benefit analysis process  enhancements and                                                                                                                                     initiatives
               to support current and future   applied for major         functional upgrades                                                                                                                                  2. Explore and implement
               requirements                    enhancements/improvement                                                                                                                                                       eVA/iProcurement/SciQuest
                                               s to system by module                                                                                                                                                          3. Develop Grants solutions
                                                                                                                                                                                                                              4. Implement HR Employee Self-Service
                                                                                                                                                                                                                              5. Work with HR to explore options for
                                                                                                                                                                                                                              Learning Management
                                                                                                                                                                                                                              6. Evaluate Fixed Assets scanner options
                                                                                                                                                                                                                              and possibly replace Quetel
                                               % solutions on time                             97%                  99.75%                   100%                 100%             100%                   100%                                                           CRH    quarterly
                                               (enhancements, upgrades)
Internal       1. Identify and supply cost     Amount of meaningful           N/A*                   • Regular                                                                            • Partnered with                    1. Develop and implement usability         CRH    annually
               effective business solutions    contacts with central and                             participation in user                                                                UHR for:                            initiatives
               to support current and future   end users, including: 1)                              group mtgs.                                                                          a. Employee self                    2. Explore and implement
               requirements                    regular meetings; 2)                                  • Regularly scheduled                                                                                                    eVA/iProcurement/SciQuest
                                                                                                                                                                                          service
                                               informal meetings or                                  Usability Group                                                                                                          3. Develop Grants solutions
                                               activities; 3) Fiscal Admin.                          meetings
                                                                                                                                                                                          b. Applicant tracking               4. Implement HR Employee Self-Service
                                               Meetings or HR Users                                  • Frequent ad hoc                                                                    system                              5. Work with HR to explore options for
                                               Group meetings; 4)                                    meetings with                                                                        c. Ensuring correct                 Learning Management
                                               Usability meetings                                    process owners;                                                                      designation of                      6. Evaluate Fixed Assets scanner options
                                                                                                     collaboration on                                                                     "University Staff."                 and possibly replace Quetel
                                                                                                     major issues                                                                         related to
                                                                                                     • Distribute info via                                                                restructuring.
                                                                                                     web and email
                                                                                                                                                                                          d. Ensuring updated
                                                                                                     • For detail, see
                                                                                                     Contact tab
                                                                                                                                                                                          interface with DHRM
                                                                                                                                                                                          • Partnered with
                                                                                                                                                                                          Treasury Operations
                                                                                                                                                                                          for new treasury
                                                                                                                                                                                          system
                                                                                                                                                                                          • Worked with
                                                                                                                                                                                          Procurement Services
                                                                                                                                                                                          on electronic
                                                                                                                                                                                          procurement solution.
                                                                                                                                                                                          • Partnered with
                                                                                                                                                                                          usability groups to
                                                                                                                                                                                          improve system
                                                                                                                                                                                          usability
                                                                                                                                                                                          • Worked with
                                                                                                                                                                                          Oracle on Grants
                                                                                                                                                                                          solutions
                                                                                                                                                                                          • Worked with
       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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  Critical             Unit Goals                      Measures                     Targets           Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                05-06Q4         Best                      Initiatives                Who Frequency
 Functions                                                                                                                                                                                                Practices

                                              Efficiencies gained and $      N/A*                                $130,500 N/A                          N/A             N/A             SOM cores                                                                CRH      quarterly
                                              saved with solutions (major                                                                                                              Law School views
                                              system changes)                                                                                                                          Encumbrances
                                                                                                                                                                                       Cash balance by
                                                                                                                                                                                       project
VP&CFO         2. Effectively manage ISDS     Balance budget                 Within budget           Within budget          Within budget              Within budget   Within budget   Within budget                                                            TSP      annually
               budget
Internal       3. Promote long-term
               planning and vision for
               expenses
Internal       4. Minimize employee           Employee turnover and          N/A*                    Absenteeism: 1.96%                                                                Absenteeism: 2%                                                          TSP      annually
               turnover and absenteeism       absenteeism statistics                                 Turnover: 1.47%                                                                   Turnover: 6%
Internal       5. Assist schools and          Efficiencies gained and $      N/A*                                 $130,500 N/A                         N/A             N/A             SOM cores                      1. Develop and implement usability        CRH      quarterly
               departments to save through    saved with solutions (major                                                                                                              Law School views               initiatives
               efficiencies                   system changes)                                                                                                                          Encumbrances                   2. Provide consulting services to
                                                                                                                                                                                       Cash balance by                departments
                                                                                                                                                                                       project
Internal       6. Leverage existing systems                                                                                                                                                                           1. Provide consulting services to
                                                                                                                                                                                                                      departments




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
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  Critical             Unit Goals                      Measures                     Targets           Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results                                05-06Q4               Best                      Initiatives                    Who Frequency
 Functions                                                                                                                                                                                                                      Practices

                                                                                                                             Internal Process Perspective
                                                                                              In order to achieve operational excellence, at what business processes must we excel?

VP&CFO Objective: Excel in our critical processes now and in the future; create flexibility to adapt to change or unusual circumstances; continuously assess ways to improve predictability
and efficiency; manage activities and related resources as a holistic process or system.

  Critical             Unit Goals                      Measures                     Targets           Base Line Data                                                               05-06 Data                                     Best                      Initiatives
 Functions                                                                                                                                                                                                                      Practices
VP&CFO         1. Value employee input         # and type rewards and        Appropriately reward    Varies                                                                                           34 individuals:                                                                     TSP   annually
                                               recognitions                  employees for                                                                                                            Monetary, gift cards,
                                                                             exceptional                                                                                                              gifts, dinner.
                                                                             performance
Internal       2. Provide timely employee                                                                                                                                                                                                   1. Explore 360 evaluations
               feedback
Internal       3. Set realistic goals
               acknowledging both work
               and home environments

Internal       4. Provide effective transition Time to orient new            N/A*                    est: 3.5 hrs                                                                                     4.5 hours                                                                           TSP   annually
               for new employees               employees

VP&CFO         5. Improve problem-tracking     Resolution time for fixes    Less than or = to 5      1)CDB 1.58 days         1)CDB 0 days              1)CDB .5 days           1) CDB 2 days (2       1) CDB: .25 days                                                                    CRH   quarterly
                                               and maintenance on: 1)       business days for        2)Critical 23.42 days   2)Critical 30.83 days     2)Critical 28.53 days   issues)                2) Critical: 38.39 days
                                               can’t do business (CDB)      CDB issues               3)Other 48.6 days       3)Other 44.33 days        3)Other 36.84 days      2) Critical 33.56 days 3) Other: 51.46 days
                                               issues; 2) critical issues;                                                                                                     3) Other 56.95 days
                                               and 3) other issues
                                               (average open to close time)

                                               # schools and metrics         11 schools              10 schools                                                                                       4 schools (balance                                                                  CRH   annually
                                               tracked                                                                                                                                                did not respond)
Internal       6. Maintain thorough
               documentation
Internal       7. Maintain effective                                                                                                                                                                                                        1. Work with Oracle to expedite issue
               relationships with Oracle and                                                                                                                                                                                                resolution
               other vendors and State                                                                                                                                                                                                      2. Continue to work with State “regulatory
                                                                                                                                                                                                                                            agencies” (VITA, DGS, DHRM, etc.)

Internal       8. Maintain effective
               relationships with ITC and
               HR OL&D
VP&CFO         9. Streamline internal          # & % test cases automated TBD                        No data                                                                   0 test cases           0 test cases                          1. Streamline test procedures                 TBW   semi-annually
               processes                                                                                                                                                       automated              automated                             2. Continue to implement cross-training for
                                                                                                                                                                                                                                            staff
                                               Resolution time for fixes    Less than or = to 3      1)CDB 1.58 days         1)CDB 0 days              1)CDB .5 days           1) CDB 2 days (2       1) CDB: .25 days                                                                    CRH   quarterly
                                               and maintenance on: 1)       business days for        2)Critical 23.42 days   2)Critical 30.83 days     2)Critical 28.53 days   issues)                2) Critical: 38.39 days
                                               can’t do business (CDB)      CDB issues               3)Other 48.6 days       3)Other 44.33 days        3)Other 36.84 days      2) Critical 33.56 days 3) Other: 51.46 days
                                               issues; 2) critical issues;                                                                                                     3) Other 56.95 days
                                               and 3) other issues
                                               (average open to close time)




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
                                                                                                                                                       Page 9                                                                              f5eb7542-805b-4839-a6b4-14350ccec632.xls




  Critical             Unit Goals                      Measures                      Targets           Base Line Data          05-06Q1 Results 05-06Q2 Results 05-06Q3 Results        05-06Q4              Best                     Initiatives                     Who Frequency
 Functions                                                                                                                                                                                               Practices

Internal       9. Streamline internal          # test cases cataloged         N/A*                    Finance: 1486                                                              Finance: 1517                       1. Streamline test procedures                 CRH   semi-annually
               processes                                                                              HR: 1337                                                                   HR/PY: 1506                         2. Continue to implement cross-training for
                                                                                                      Techncial: 52                                                              Technical: 52                       staff
                                                                                                      Integration: 88                                                            Integration: 38
                                                                                                                                                                                 (eliminated
                                                                                                                                                                                 duplicates)
                                                                                                                                                                                 average increase of
                                                                                                                                                                                 41%
                                               % of UVA Discoverer                             100%                     100%                                                                     100%
                                               reports that are run
                                               # of issues related to major   No CDB issues post      CDB: 3                   N/A                                               CDB: 0                                                                            TBW   post major patchset
                                               patchset application           major patchset          Critical: 4                                                                Critical: 6
                                               Can't do business=CDB                                  High: 7                                                                    High: 10
                                                                                                      Low: 2                                                                     Low: 2
                                                                                                                                                                                 After the 11i.10
                                                                                                                                                                                 upgrade
VP&CFO         10. Facilitate cross-training   Degree cross-trained            Have one 3             83% of apps and                                                            3/14 w/o GA                         1. Continue to implement cross-training for   CRH   annually
               (strategic areas: technical,                                   ("expert") and one 2    tools have support                                                         7/14 w/o HR                         staff
               business process,                                              ("knowledgable")        with at least one 3                                                        91% of apps have
               application, and integration)                                  functional analyst      and one 2 level skill                                                      wupport with at least
                                                                              (FA) and one 3 and      See Cross-train                                                            one 3 and one 2 level
                                                                              one 2 technical         matrix tab                                                                 skill
                                                                              analyst (TA) for each                                                                              88.2% of tools of
                                                                              module. Have one 3                                                                                 apps have support
                                                                              and one 2 person for                                                                               with at least one 3
                                                                              each technical skill.                                                                              and one 2 level skill
                                                                              Each analyst be at
                                                                              least a 1("some
                                                                              exposure") in GA and
                                                                              HR by July 2006.


Internal       11. Leverage Lessons
               Learned
Internal       12. Conduct effective
               meetings




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
                                                                                                                                                       Page 10                                                                            f5eb7542-805b-4839-a6b4-14350ccec632.xls




  Critical             Unit Goals                      Measures                     Targets           Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results              05-06Q4          Best                     Initiatives                   Who Frequency
 Functions                                                                                                                                                                                               Practices

                                                                                                                                   Learning and Growth
                                                                                                      In order to sustain our ability to improve and create value, what do I need?


VP&CFO Objective: Develop a motivated and innovative workforce that has a clear understanding of the University’s and the functional area’s strategic objectives and plans.

  Critical             Unit Goals                      Measures                     Targets           Base Line Data                                                05-06 Data                             Best                     Initiatives
 Functions                                                                                                                                                                                               Practices

Internal       1. Planning process:
               Incorporate University goals
               and objectives into the
               organization’s planning
               process

Internal       2. Provide a physical work
               environment conducive to
               operations and customer
               service


Internal       3. Encourage empowerment
               of employees




Internal       4. Encourage                   # of staff who attended        N/A*                    7-OAUG                                                                          3-OHUG                          1. Explore 360 evaluations                  CRH   annually
               leadership/career              conferences (including                                 5-HR-SIG                                                                        2-OD-TUG                        2. Continue to provide conference reports
               development opportunities      reporting back)                                        2-OD-TUG                                                                        4-OpenWorld                     for staff
                                                                                                     1-EDUCAUSE                                                                      2-NextLevel                     3. Continue to present papers at
                                                                                                     2-Misc.                                                                         (Sciquest)                      conferences
                                                                                                                                                                                     5-Alliance
                                                                                                                                                                                     2-VOUG
                                                                                                                                                                                     1-EDUCAUSE
                                                                                                                                                                                     4-Oracle Tech Day
                                                                                                                                                                                     2-Misc.
                                              # presentations made by        N/A*                    2 at OAUG                                                                       1 at OHUG
                                              staff at conferences                                   2 at HRSIG
                                                                                                     1 at Open World




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
                                                                                                                                                       Page 11                                                                            f5eb7542-805b-4839-a6b4-14350ccec632.xls




  Critical             Unit Goals                      Measures                      Targets          Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results        05-06Q4               Best                     Initiatives                     Who Frequency
 Functions                                                                                                                                                                                              Practices

VP&CFO         5. Cross-train staff           Degree cross-trained            Have one 3             83% of apps and                                                           3/14 w/o GA                          1. Continue to implement cross-training for   CRH   annually
                                                                             ("expert") and one 2    tools have support                                                        7/14 w/o HR                          staff
                                                                             ("knowledgable")        with at least one 3                                                       91% of apps have
                                                                             functional analyst      and one 2 level skill                                                     wupport with at least
                                                                             (FA) and one 3 and      See Cross-train                                                           one 3 and one 2 level
                                                                             one 2 technical         matrix tab                                                                skill
                                                                             analyst (TA) for each                                                                             88.2% of tools of
                                                                             module. Have one 3                                                                                apps have support
                                                                             and one 2 person for                                                                              with at least one 3
                                                                             each technical skill.                                                                             and one 2 level skill
                                                                             Each analyst be at
                                                                             least a 1("some
                                                                             exposure") in GA and
                                                                             HR by July 2006.


Internal       6. Develop team work skills
               within and across groups
VP&CFO         7. Stay on the technical and # of staff attending             N/A*                    5-Open World                                                              3-OHUG                               1. Implement 11i.10 Upgrade               CRH       annually
               business leading edge by:    conferences (including                                   7-OAUG                                                                    2-OD-TUG                             2. Support Student System implementation
               a. Staying current with      reporting back)                                          5-HR-SIG                                                                  4-OpenWorld                          3. Enhance Benchmarking Survey
               software releases, hardware,                                                          2-OD-TUG                                                                  2-NextLevel                          4. Continue to provide conference reports
               and new technologies                                                                  1-EDUCAUSE                                                                (Sciquest)                           for staff
               b. Exchanging knowledge                                                               2-Misc.                                                                   5-Alliance
               with corporate and higher ed                                                                                                                                    2-VOUG
               institutions                                                                                                                                                    1-EDUCAUSE
               c. Staying current with best                                                                                                                                    4-Oracle Tech Day
               practices                                                                                                                                                       2-Misc.


                                              # hours/days training for staff N/A*                   Average 2 yrs:                                                            282 days                                                                           CRH   annually
                                                                                                     268 days
                                              Contacts with other schools    N/A*                    • Conferences                                                             • Worked with Oracle                                                               CRH   annually
                                                                                                     • Virtual meetings                                                        on Grants solutions
                                                                                                     • User forums                                                             • Worked with HEUG
                                                                                                     • Metrics project                                                         Product Advisory
                                                                                                     • Site visits from                                                        Groups on GL,
                                                                                                     other schools                                                             Grants, and Technical
                                                                                                     • Sharing                                                                 • Responded to
                                                                                                     presentation                                                              direct questions from
                                                                                                     • Researching new                                                         other schools
                                                                                                     technology                                                                • Participated in user
                                                                                                                                                                               forums
                                                                                                                                                                               • Metrics project




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
                                                                                                                                                       Page 12                                                                           f5eb7542-805b-4839-a6b4-14350ccec632.xls




  Critical             Unit Goals                      Measures                     Targets           Base Line Data         05-06Q1 Results 05-06Q2 Results 05-06Q3 Results        05-06Q4              Best                     Initiatives                    Who Frequency
 Functions                                                                                                                                                                                             Practices

Internal       8. Continuing to learn and     Amount of meaningful           N/A*                    • Regular                                                                 • Partnered with                    1. Develop Grants solutions              CRH       annually
               understand University          contacts with central and                              participation in user                                                     UHR for:                            2. Provide consulting services to
               business practices             end users, including: 1)                               group mtgs.                                                               a. Employee self                    departments
                                              regular meetings; 2)                                   • Regularly scheduled                                                                                         3. Work with HR to explore options for
                                                                                                                                                                               service
                                              informal meetings or                                   Usability Group                                                                                               Learning Management
                                              activities; 3) Fiscal Admin.                           meetings
                                                                                                                                                                               b. Applicant tracking               4. Support Student System implementation
                                              Meetings or HR Users                                   • Frequent ad hoc                                                         system                              5. Support central strategic initiatives
                                              Group meetings; 4)                                     meetings with                                                             c. Ensuring correct
                                              Usability meetings                                     process owners;                                                           designation of
                                                                                                     collaboration on                                                          "University Staff."
                                                                                                     major issues                                                              related to
                                                                                                     • Distribute info via                                                     restructuring.
                                                                                                     web and email
                                                                                                                                                                               d. Ensuring updated
                                                                                                     • For detail, see
                                                                                                     Contact tab
                                                                                                                                                                               interface with DHRM
                                                                                                                                                                               • Partnered with
                                                                                                                                                                               Treasury Operations
                                                                                                                                                                               for new treasury
                                                                                                                                                                               system
                                                                                                                                                                               • Worked with
                                                                                                                                                                               Procurement Services
                                                                                                                                                                               on electronic
                                                                                                                                                                               procurement solution.
                                                                                                                                                                               • Partnered with
                                                                                                                                                                               usability groups to
                                                                                                                                                                               improve system
                                                                                                                                                                               usability




Internal       9. Provide an environment                                                                                                                                                                           1. Continue to implement cross-training for
               that supports new ideas and                                                                                                                                                                         staff
               creativity

Internal       10. Support appropriate
               risktaking




       *No targets are set for measures for which current year initiatives do not apply. However, ISDS is capturing the data to monitor these areas.
                                                                 Cross-Training Matrix as of 6/30/06
Target: Have one 3 ("expert") and one 2 ("knowledgable") functional analyst and one 3 and one 2 technical analyst for each module. Have one 3 and one 2 person
for each technical skill. Each analyst be at least a 1("some exposure") in GA and HR by July 2006.

Scale: 3: Expert; 2: Can handle issues; 1. Barely knows it; 0. Doesn't know a thing about it
Functional Knowledge

Name                 AP        PO          OE/INV            GA               GL                   CM        AR         HR           PY         LD        FA         OTA       OTM Discoverer
Mike Jewell                1           2                 0                2                    2         0          0            0          0         0          3         3     0          2
Richard Parkins            2           2                 1                2                    3         3          3            0          0         1          1         0     0          3
Bill Brenneman             3           3                 3                3                    1         0          0            1          0         0          0         0     0          2
Jim Flinn                  1           1                 0                2                    1         0          0            0          0         1          0         0     0          2
Diane Mundell              0           0                 0                0                    0         0          0            3          3         1          0         1     1          3
Martha Wall                0           0                 0                1                    0         0          0            3          3         3          0         2     1          3
Bo Bradham                 0           0                 0                0                    0         0          0            3          3         0          0         0     3          2

Garrett Miller             3           3                 1                1                    1         0          0            3          2         3          2         2      2        3
Lorie Powell               2           3                 1                2                    2         2          2            3          2         1          1         2      2        3
Biju Varghese              2           3                 1                3                    1         0          0            3          2         2          1         1      1        3
Joseph Simon               2           2                 0                2                    1         2          2            2          2         0          2         0      0        3
Scott Newman               1           1                 0                1                    1         0          1            2          1         0          0         1      1        3
Ken Grant                  2           2                 0                2                    1         0          1            2          1         2          0         0      0        3
Bob Shiflett               2           2                 0                2                    1         0          1            2          1         0          0         1      0        3
Jennifer Devore                        1                 0                0                    0         0          0            1          1         0          0         0      0        2

Wayne Angell               1           1                 1                3                    2         3          3            0          0         0          0         0      0        1
Mary Brackett              1           1                 0                2                    2         0          1            3          3         2          2         3      3        3
Marcia Frampton            0           0                 0                1                    1         2          2            3          3         2          2         2      2        3
Tim Gillet                 3           2                 0                2                    2         0          0            0          0         0          3         0      0        1
Tracy Pettit               1           1                 0                2                    0         0          1            3          3         2          0         3      1        3
Hedy Southard              3           3                 3                2                    1         0          1            0          0         0          1         0      0        1
Tina Tyson-Collins         1           1                 1                2                    1         1          1            0          0         0          0         0      0        2

Rose Chisholm              1           1                 0                2                    2         0          1            1          1         2          0         0      0        3
Virginia Evans             0           0                 0                1                    0         0          0            0          0         0          0         0      0        1
Barbara Henry              0           0                 0                1                    0         0          0            3          3         3          0         2      2        3
Shy Hicks                  1           1                 1                2                    3         1          1            0          1         1          1         0      0        2
Carole Horwitz             0           0                 0                1                    0         0          0            0          0         0          0         0      0        1
Teresa Wimmer              1           1                 0                1                    1         0          1            1          1         1          1         1      1        2
                                                                Cross-Training Matrix as of 6/30/06

Technical Analysts

                                          Concurrent       Table Structure Financial        HR
Name                 SQL       Discoverer Manager          Knowledge        Customizations Customizations ADI                  Unix       Workflow
Mike Jewell                2            3              2                  2               2              1                 3          2           2
Richard Parkins            2            3              3                  2               3              0                 2          2           2
Bill Brenneman             3            2              2                  2               3              0                 1          2           2
Jim Flinn                  3            2              2                  3               2              0                 1          2           2
Diane Mundell              3            3              2                  3               0              3                 0          2           2
Martha Wall                3            3              3                  3               0              3                 0          2           2
Bo Bradham                 3            2              3                  3               0              3                 0          2           2
Teresa Wimmer              1            2              2                  1               1              1                 1          1           1

Developers
Developer            WorkflowSQL            PL/SQL         Forms             Reports            Discoverer         Unix Shell Sql Loader Tuning   Evergreen JAVA
Ken Grant                  2            3              3                 2                  3                  3            2           2       2         0        1
Garrett Miller             3            3              3                 3                  3                  2            2           3       2         1        1
Scott Newman               0            3              2                 0                  1                  2            2           1       2         0        1
Lorie Powell               2            3              3                 3                  3                  2            2           3       2         3        1
Joseph Simon               2            3              3                 2                  3                  2            2           3       2         2        1
Biju Varghese              3            3              3                 3                  3                  2            2           3       2         0        2
Teresa Wimmer              1            1              0                 0                  0                  2            0           0       0         1        0
Bob Shiflett               2            3              3                 3                  2                  3            3           3       2         1        1
Jennifer Devore            1            2              2                 2                  2                  3            2           2       1         0        2

                     Functio   Functional Technical        Technical         Technical skill 3 Technical skill 2
                     nal       Analyst 2 Analyst 3         Analyst 2
                     Analyst
                      3
AP                   Y         Y            Y              Y                                                             100
PO                   Y         Y            Y              Y                                                             100
OE/INV               Y         N            N              N                                                              25
GA                   Y         Y            Y              Y                                                             100
GL                   N         Y            Y              Y                                                              75
CM                   Y         Y            Y              Y                                                             100
AR                   Y         Y            Y              Y                                                             100
HR                   Y         Y            Y              Y                                                             100
PY                   Y         Y            Y              Y                                                             100
LD                   Y         Y            Y              N                                                              75
FA                   Y         Y            Y              Y                                                             100
OTA                  Y         Y            Y              Y                                                             100
OTM                  Y         Y            Y              Y                                                             100
                                                    Cross-Training Matrix as of 6/30/06
Discoverer        Y         Y         Y         Y                                                    100 91.071429
SQL                                                             Y               Y                    100
Concurrent Mgr                                                  Y               Y                    100
Table Structure                                                 Y               Y                    100
Finance Custom                                                  Y               Y                    100
HR Custom                                                       Y               Y                    100
ADI                                                             Y               Y                    100
Unix                                                            N               Y                     50
Workflow                                                        N               Y                     50
PL/SQL                                                          Y               Y                    100
Forms                                                           Y               Y                    100
Reports                                                         Y               Y                    100
Discoverer                                                      Y               Y                    100
Unix Shell                                                      Y               Y                    100
SQL Loader                                                      Y               Y                    100
Tuning                                                          N               Y                     50
Evergreen                                                       Y               Y                    100
JAVA                                                            N               Y                     50 88.235294
                      86%       86%       93%             57%             76%             94%   89.51613
Test Cases by Module   7/1/2005 12/31/2005 net change % change 3/31/2006 net change % change 6/30/2006 net change %change
AR                          189                                                                    264         75   39.68%
CE                            8                                                                     58         50 625.00%
Budget                       24                                                                     27          3   12.50%
FA                          160                                                                    167          7    4.38%
GL                          127                                                                    219         92   72.44%
GM                          357                                                                    316        -41 -11.48%
AP                          224                                                                    183        -41 -18.30%
PO                          142                                                                    148          6    4.23%
OM                           12                                                                     14          2   16.67%
INV                          26                                                                     27          1    3.85%
Integration                  88                                                                     38        -50 -56.82%
eVA                         129                                                                     56        -73 -56.59%
LD                           75                                                                    128         53   70.67%
OTA                          25                                                                     29          4   16.00%
HR/PY                      1294                                                                   1349         55    4.25%
Total Finance              1486                                                                   1517         31    2.09%
Total HR/PY                1337                                                                   1506        169   12.64%
Technical                    52                                                                     52          0    0.00%
                                                                                                                    41.18%
Baseline (4Q of 2004-05 April - Jun) of
Discoverer & Custom reports for 2005-
06
                                                                                                         Average
                                                                                                         Elapsed Time
                                                                                                         for 4Q2005 -06
                                                                                       Average Number of (Note only
                                                                                  Elapsed Time  Runs for represents     # of Runs
                                                                                   for 4Q 2004- 4Q 2004- May and June for 4Q                     Weighted
Workbook Name                              Worksheet Name                                    05       05 data)          2005-06                  Difference
                                                                                                 Times in Seconds
FM_Active & Inactive Award-Project-Task
Combinations                               Inactive Award-Project-Task Combinations          102       34 No data               No data
FM_Active & Inactive Award-Project-Task
Combinations                               Active Award-Project-Task Combinations             249     405               310.2              200           -62
FM_Expenditure Detail by Award             Detail with Comments                              1402     208 No data               No data
FM_Expenditure Detail by Award             Grants Format                                     2366      37 No data               No data
FM_OTPS Suspense Project Balance
Report                                     Sheet 1                                           222       52 No data               No data
FM_SP_Award BBA by PI                      Award BBA by PI                                   170      127 No data               No data
Custom Reports
UVA PA Installment vs Project Funding vs   UVA_PA_INSTALL_VS_FUND_VS_E
Expenditures                               XP                                                  3      295                  3               229                0
UVA PA Revenue vs Installment vs             UVA_REV_VS_INST_VS_FUND_V
Project Funding vs Expenditures              S_EXP                                             2       66                   2               26                0
                                           Subtotals                                         254                        315.2

                                           Discoverer Reports Net change                                                                                 -62 62 second increase
                                           Discvover Report % Increase                                                                    -24%
HR
Discoverer Reports
HR_Audit Reports - Group 1                 Leaves of Absence                                  362     207               416.4              199           -54
HR_Audit Reports - Group 2                 Key Flexfield Changes                              681     230               321.6              234           359
HR_Audit Reports - Group 7                 Purged Transactions                               1202      57                 948               47           254
HR_Trial Pool Report                       Trial Pool Report                                   78     977   No data             No data
PAY_Leave Balance                          Single Period                                       70    1166   No data             No data
PAY_Leave Use or Lose Report               Annual Leave                                        44     321   No data             No data
PAY_Leave Use or Lose Report               Compensatory Leave                                 237     187   No data             No data
Custom Reports                                                                                                                                                0
UVA HR Faculty and Staff Directory
Information                                UVA_HR_FAC_STF_DIR_INFO                             13      36               13.00               49                0
                                           Subtotals                                         2258                     1699.00

Net Change                                 Oracle Reports Net Change                                                                                     559 second decrease
                                           Oracle Report % Decrease                                                                       25%
                                           Total Net Change for Both Oracle and Discoverer Reports                                                       497 second decrease




           D:\Docstoc\Working\pdf\f5eb7542-805b-4839-a6b4-14350ccec632.xls/Report Runtimes                                                                                        8/28/2010
Usability Initiatives
Projected
PI Usability Group
Develop a reporting solution to aid PIs in administering their Grants and Contract awards in an easy to
understand format that shows where they stand on the grant funding in relation to actual and
anticipated expenditures.

HR Payroll Usability Group
Improve existing views and reports, as well as create new views and reports to aid the departmental LD
user in the area of scheduling and error handling.

FUSS
Improve existing views, reports, training and on-line documentation to provide users with required
information as well as when to run and how to interpret pre-defined financial reports.

Payroll Reconciliation Taskforce
Develop a view and report that enables users to view data processed from time entry through pay and
labor distribution.

Qtr 1
Improve Institutional Studies Reporting Capabilities
Add Supv Name to Leave View & Repts
Create New Disc Rept That Combines Leave Balance & Use/Lose Info
Report of Completed Training But No Confidentiality Agreement
Add Comp Earned & Comp Special Holiday Worked to IS.PAY_Exempt Employees with Premium Pay
Add Exempt Status to View Named UVA_Pay_Leave_Balances
Modify Windstar File
Change Institutional Studies View
PO/LPO DIfferentiation
GL Journals form - prevent use of three new fields
Confirm change to "State Capital Proj" flexfield format in oracle
Create Vendor Listing
Create Award and Cash Management Course - 1st Step revamp Process Funds Web Pages
Changes to LD_Pay& Distribution Adj History report
Merge duplicate customers
Modify the IS.ASC_Oracle Responsibilitites by Employee report
UVA Broadcast Email
Create reporting views for OTA
P-Card Profile Screen Changes
Create the ability for DSC to reset passwords
Modify TIAA Outbound Interface Files for Layout Changes
New tab to DSO Reports

Qtr 2
Create New Discoverer Report of Leave Balance Info & Calculated Value
Automate the Commonwealth of Virginia Campaign (CVC) Process
Modify UVA PAY Generate Comp Special Leave to Exclude College at Wise
Create New Report of Employees With Earnings and No Medicare Withheld
eVA enhancements
AMEX Invoice ended in loop again
FSA Admin Fee element processed for PPE 24-JUL-2005
IS.HR_UVA Health Plan Weekly Audit Reports tab 2 reporting incorrect home address changes
LD_Assign Schedules by Employee Org report
New HR_LD Curr Schedule and Salary report
Add Additional columns to UVA_LD_Cost_Dist_Sum_Lines materialized view
Add Supv and Empl email addresses to HR_emp_assign_hist view
Create Focus on Report session for FM_Award BBA by Award Manager report
Create Focus on Report session for BU_Budget vs Actual by Revenue Parent report
Create Focus on Report session for UVA PA Installment vs Funding vs Budget vs Expenditure report
LD_Labor Suspense Detail Report
Disable reverse original button for exp lines
Asset Invoice view needs Net Book, Deprn, and Retirement. Also fix debit/credit problem and expend_class.
Add LOVs to FA views in Discoverer, and add retirement_desc
Deactivate Suppliers w/No Activity
eVA Dashboard Report - PO/LPO Indicator Change
eVA Interface, Add Contract Field
eVA Exclusion Updates - manual

Qtr 3
Evaluated iProcurement
Researched assignment of indirect cost schedules at Project level
Added App-Work History to UVA HR Faculty Detail Report
Created Reports of EE's With Premium Pay Greater Than or = 25% of Base Salary
Added backordered lines to the Packing Slip
Populated Vendor Part Number on eVA Order
 Added New Report to IS.HR_Employee Information for Labels for Missing Address Records
Investigated W-2c functionality
Tested and implemented the effort report changes delivered in family pack J.
eVA Billing Information provided to Budget Office
Added date of the last salary change to UVA_LD_Labor_Sched_Sal_Cur view
Created new OTA View for EOP
Investigated future dated recurring invoices interfac to GL and GM only when the future period becomes current
Created new Discoverer report of Performance Evaluation Information
Additional columns added to UVA_GL_Detail_Transactions View
Enabled ProcScvs to schedule and automatically run the DMBE and Contracts uploads to vendors
Added an FTP step to the Vendor updates from DMBE and ProcSvcs Contracts.
Add Default Dates to PO Forms
Changed Pick Ticket print order based on Delivery #, enlarge font to maximize use of page
Budget VP code added to UVA_HR_Service_Awards view

Qtr 4
Creaed Payroll Reconciliation Report
Added expenditure inquiry form to UVA GM Viewer responsibility - with some restrictions
Modified Custom PLL on Address Form to Give Error Message if Type is Blank
Developed Award and Cash management class material
Developed process/report to identify and correct orphan timecards
Refined PCARD Purge process
Created new report of Filled and Vacant Positions by Org
Created new report of EE's with multiple active assignments for overtime monitoring
Created new audit report of I-9 and visa changes
Created Views for Law School
Added new report to IS.PAY_Timesheets Reported for All Assignments for Employee
Modified UVA PAY - FICA to HSF Outbound Interface for State Taxable in hsffilex.txt
Created new joins of Discoverer Views
Created Benefit Orientation Roster Report
Created new GL View and Report for Revenue Project Managers
Created new request set for the processing of timecard data for payroll
Created new view & report for the calculation of fringe benefit costs
Changed the UHR Salary Approval process to be available in production and added "salary review" to UVA HRMS
Staff Approver responsibility
Changed eVA Extract Form to meet State requirements
Modify HRMS for Restructuring to accommodate new "University Staff" employee type