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Staff Satisfaction Survey

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					User survey
The Bureau of Statistics has decided to conduct a user survey. The intention is to get
feedback from our users of statistics. Your response will help us to improve on our
output and dissemination system. The survey contains seven questions:

0. As we are distributing the survey together with the Statistical Yearbook 2008 we
   would be grateful for your assessment of and comments on the Yearbook.

1. This question intends to find out how and where you get statistical data for
   Lesotho.

2. Use and assessment of statistics produced by the Bureau of Statistics. The question
   contains a list 19 statistical outputs. We want to find out which of these statistics
   you have used or are using and an assessment of the ones you have used.

3. This question is short and intends to find out how important comments on and
   analysis of our published statistics are.

4. This question is short and intends to find out how ‒ in which way ‒ you want to
   receive our publications.

5. Assessment of the Bureau’s publications. The question contains a list 19 pub-
   lications. We want to find out which of these publications you have used and an
   assessment of the ones you have used.

6. This question intends to find out about the use of our website and also to get your
   assessment of it.



Please, send your completed survey to:

Bureau of Statistics
PO Box 455
Maseru 100
Lesotho

Instead of sending your response to the address above, you can download the
questionnaire as a Word- file from the Bureau’s website
www.bos.gov.ls
and fill it out on your computer.
Then attach it to an e-mail to
itpd@bos.gov.ls
Your details


   Name:

Organisation:

Phone/cell:

E- mail:




0. Please, assess the quality of the Statistical Yearbook 2008

                          Con-       Presen-
                          tents       tation
No opinion
Very low
Low
Acceptable
High
Very high

Are there any areas that you think are missing in the Yearbook? If so, which ones:




Other comments and suggestions on the Yearbook:




                                                                                     2
1.    How and from where do you get access to statistical data for Lesotho?
      Tick one or more options.
111   Printed publications released by the Bureau of Statistics
112   Printed publications released by the Central Bank of Lesotho
113   Printed publications released by other organisations in Lesotho. Please, specify:




114   Printed publications released by international organisations


121   The website of the Bureau of Statistics
122   The website of the Central Bank of Lesotho
123   Websites of other Lesotho organisations. Please, specify:




124   Websites of international organisations


131   Data provided on request by the Bureau of Statistics
132   Data provided on request by the Central Bank of Lesotho
133   Data provided on request by Lesotho organisations. Please, specify




Comments and suggestions in the empty space below:




                                                                                          3
2. The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

201     National accounts                                                                             Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
              Provided on request
        Comments and suggestions in the empty space below:




202     Consumer price index                                                                          Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




203     Foreign trade statistics                                                                      Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:



                                                                                                             4
2. (Continued) The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

204     Manufacturing statistics                                                                      Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
              Provided on request
        Comments and suggestions in the empty space below:




205     Transport and communications statistics                                                       Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




206     Household income and expenditure; poverty                                                     Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:



                                                                                                             5
2. (Continued) The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

207     Crop statistics                                                                               Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the qua lity of the statistics?           Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
              Provided on request
        Comments and suggestions in the empty space below:




208     Livestock statistics                                                                          Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




209     Statistics on livestock products                                                              Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:



                                                                                                             6
2. (Continued) The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

210     Statistics on urban agriculture                                                               Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
              Provided on request
        Comments and suggestions in the empty space below:




211     Environmental statistics                                                                      Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




212     Demography statistics (populations censuses)                                                  Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:



                                                                                                             7
2. (Continued) The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

213     Vital registration statistics                                                                 Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




214     Tourism statistics                                                                            Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
              Provided on request
        Comments and suggestions in the empty space below:




215     Education statistics                                                                          Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:



                                                                                                             8
2. (Continued) The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

216     Health statistics                                                                             Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




217     Labour statistics                                                                             Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




218     Crime statistics                                                                              Yes   No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?             Yes         No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?      Yes         No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?            Yes         No   opinion

          How do you get the statistics? Tick one or more options
            Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:



                                                                                                             9
2. (Continued) The list below includes statistics produced by BOS.
      Indicate which statistics you use by ticking Yes if you do or No if you don’t.

219     Statistics on correctional services                                                           Yes       No
        If yes, please answer the following questions:
                                                                                             No
          Do you get the statistics in time for your purposes?              Yes        No   opinion
                                                                                             No
          Are the statistics sufficiently complete for your purposes?       Yes        No   opinion
                                                                                             No
          Are you satisfied with the quality of the statistics?             Yes        No   opinion
          How do you get the statistics? Tick one or more options
              Printed publication
              The website of the Bureau
            Provided on request
        Comments and suggestions in the empty space below:




3        What is most important for you?
31       To get statistics as soon as they are ready without analysis and explanations
32       To wait a little bit to get a write-up with analysis and explanations
33       Don’t know
         Comments and suggestions in the empty space below:




                                                                                                        Don’t
4        Do you want publications of the Bureau of Statistics                      Yes         No       know
41       … as printed publications?
42       … sent by e-mail?
43       … downloaded from www.bos.gov.ls?
         Comments and suggestions in the empty space below:




                                                                                                                 10
5. How do you assess the quality of the Bureau’s publications?
   The list below is in alphabetical order and includes publications that have been released in since 2007.
   Most of the Bureau’s publications are published in the series Statistical Reports; the number of the latest
   release in this series is indicated were applicable.
   Please, indicate which publications you have used by ticking the appropriate box. Then, assess the
   quality of the publications you have used by ticking the appropriate box
   Please, assess two dimensions of quality:
   ‒ the contents of the publication weighing in questions such as: are the data useful; are essential data
      missing; do you find errors or do you suspect there are errors; do you find the write-up useful.
   ‒ the presentation looking at factors such as the layout and the use of graphs



                                                           I have used this   If Yes, assess   Con-    Presen-
501 Agricultural situation report                             publication     quality         tents    tation
       Latest release: 2008 Edition                        Yes         No      No opinion
                                                                               Very low
                                                                               Low
                                                                               Acceptable
                                                                               High
                                                                               Very high
       Comments and suggestions on this publication, if any, in the empty space below:




                                                           I have used this   If Yes, assess   Con-    Presen-
502 Agriculture in urban areas                                publication     quality         tents    tation
       Latest release: Statistical Reports No 14:2008      Yes         No      No opinion
                                                                               Very low
                                                                               Low
                                                                               Acceptable
                                                                               High
                                                                               Very high
       Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                            11
5. (Continued) How do you assess the quality of the Bureau’s publications?

                                                       I have used this   If Yes, assess   Con-    Presen-
503 Consumer price index                                  publication     quality         tents    tation
      Latest release: Statistical Reports No 10:2009    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
504 Correctional services statistics                      publication     quality         tents    tation
      Latest release: Statistical Reports No 5:2008     Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
505 Crime statistics                                      publication     quality         tents    tation
      Latest release: Statistical Reports No 2:2008     Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                       12
5. (Continued) How do you assess the quality of the Bureau’s publications?

                                                       I have used this   If Yes, assess   Con-    Presen-
506 Crop statistics                                       publication     quality         tents    tation
      Latest release: Statistical Reports No 27:2008    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
507 Education statistics                                  publication     quality         tents    tation
      Latest release: Statistical Reports No 7:2008     Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
508 Foreign trade statistics                              publication     quality         tents    tation
      Latest release: Statistical Reports No 1:2008     Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                       13
5. (Continued) How do you assess the quality of the Bureau’s publications?

                                                       I have used this   If Yes, assess   Con-    Presen-
509 Health statistics                                     publication     quality         tents    tation
      Latest release: Statistical Reports No 19:2008    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
510 Household budget survey 2002/03 and 1994/95           publication     quality         tents    tation
     Published in April 2007                            Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
511 Labour force statistics                               publication     quality         tents    tation
      Statistical Reports No 19:2007                    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                       14
5. (Continued) How do you assess the quality of the Bureau’s publications?

                                                       I have used this   If Yes, assess   Con-    Presen-
512 Livestock products                                    publication     quality         tents    tation
      Latest release: Statistical Reports No 28:2008    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
513 Livestock statistics                                  publication     quality         tents    tation
      Latest release: Statistical Reports No 23:2008    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
514 National accounts                                     publication     quality         tents    tation
      Latest release: Statistical Reports No 29:2008    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                       15
5. (Continued) How do you assess the quality of the Bureau’s publications?

                                                       I have used this   If Yes, assess   Con-    Presen-
515 Performance of manufacturing sector                   publication     quality         tents    tation
      Latest release: Statistical Reports No 25:2008    Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
516 Population census 2006, preliminary results           publication     quality         tents    tation
      Published in August 2007                          Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                       I have used this   If Yes, assess   Con-    Presen-
517 Tourism statistics                                    publication     quality         tents    tation
     Latest release: Statistical Reports No 22:2008     Yes        No      No opinion
                                                                           Very low
                                                                           Low
                                                                           Acceptable
                                                                           High
                                                                           Very high
      Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                       16
5. (Continued) How do you assess the quality of the Bureau’s publications?

                                                        I have used this   If Yes, assess   Con-    Presen-
518 Transport and communication statistics                 publication     quality         tents    tation
       Latest release: Statistical Reports No 17:2008    Yes        No      No opinion
                                                                            Very low
                                                                            Low
                                                                            Acceptable
                                                                            High
                                                                            Very high
       Comments and suggestions on this publication, if any, in the empty space below:




                                                        I have used this   If Yes, assess   Con-    Presen-
519 Vital registration                                     publication     quality         tents    tation
     Latest release: Statistical Reports No 11:2009      Yes        No      No opinion
                                                                            Very low
                                                                            Low
                                                                            Acceptable
                                                                            High
                                                                            Very high
       Comments and suggestions on this publication, if any, in the empty space below:




520 Any other publication not listed above; specify:
                                                        I have used this   If Yes, assess   Con-    Presen-
                                                           publication     quality         tents    tation
                                                         Yes        No      No opinion
                                                                            Very low
                                                                            Low
                                                                            Acceptable
                                                                            High
                                                                            Very high
       Comments and suggestions on this publication, if any, in the empty space below:




                                                                                                        17
     Have you ever visited the website of the Bureau of Statistics?
6.   www.bos.gov.ls                                                              Yes   No
     If Yes, please answer the questions 61-63
     If No, please answer question 64
61   I check the website whenever I need data                                    Yes   No
62   Do you find the information you need on the website?
      Always
      More often than not
      It has happened, but most times I don’t
      Never
63   How do you assess the quality of the website?
      No opinion
      Very low
      Low
      Acceptable
      High
      Very high
64   Why haven’t you visited the website?
      I didn’t know about it
      I don’t have access to the Internet

     Comments and suggestions on the website, if any, in the empty space below




                                                                                            18

				
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