Business Analyst in San Jose CA Resume Pamela Surjadjaja by PamelaSurjadjaja


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									                                   Pamela Surjadjaja
                                               Bloomington, Indiana 47408
                                           812-361-7507 |
Kelley School of Business, Indiana University, Bloomington, IN                                                  May 2011
Master of Science in Information Systems, GPA: 3.97
     Harold Long Fellowship, $8,000
     Graduate Assistant: Technology Services, Kelley School of Business
     Beta Gamma Sigma; Golden Key International Honor Society; ITSMF
     Pursuing ITIL V3 Foundation Certificate in IT Service Management
Kelley School of Business, Indiana University, Bloomington, IN                                          August 2009
Bachelor of Science in Business, major in Finance, minor in Economics; GPA: 3.62
     IU Special Merit Award, $2,000
     Kelley School of Business Dean’s List, 2006-2009
     Golden Key International Honor Society; Hutton Honors Program
     K201, computing in business, peer tutor, 2006
     Asian Business Society, Vice President of Marketing, 2007-2008
     Kelley Consulting Group, Vice President of Web Design, 2007-2009
         Increased membership by 20% by revamping and actively maintaining the Kelley Consulting Group website
         Coordinated 13 teams of Kelley Business Students in Protiviti’s 3 day case competition
Cook Medical Incorporated, Bloomington, IN                                                      January 2010-December 2010
IT Intern
      Engaged in a number of system development lifecycle as a business analyst, user interface designer and quality
         assurance tester
      Created productivity analysis template to evaluate project progress and success; used as a benchmark for future IT
      Developed technical documentation and procedural manuals for software users
      Incorporated change request tracker system that assist the IT team’s transition to paperless office
      Recommended agile software development processes to upper management and the IT team, and helped team to
         transition towards adopting agile methodology
      Coordinated with project managers and technical team members to identify and implement process improvements
Technology Services, Kelley School of Business, Bloomington, IN                                 May 2009-December 2009
Helpdesk Consultant
     Assisted over 200 faculty, staff and students in resolving hardware and software issues
     Aided 220 incoming MBA students with laptop, network and software configuration
     Created training manual for laptop reimaging and mentored two new consultants
American Music Awards 2008, Los Angeles, CA                                                              November 2008
Production Assistant
     Served as liaison between production department and talents during stage rehearsals and award show
     Coordinated production resources in tandem with production managers; resulted in an increase of total viewership by
        3% (over 355,000 viewers)
Dick Clark Productions, Santa Monica, CA (a entertainment production company)                      June 2008-August 2008
Finance Intern
     Demonstrated strong financial knowledge by aiding the Accounting Department with their 2008 financial statements
     Led a team and developed financial analysis model using Microsoft Excel and Visual Basic which improved
        efficiency by 30%
     Prepared synchronization sheets for songs used in 6 episodes and semi-final round of dance reality show and
        competition, “So You Think You Can Dance 4”
Other experiences include The 66th Annual Golden Globe Awards and Student Technology Center Consultant at
University Information Technology Services.
Additional Information/ Interest
    Community Involvement: Lotus World Music and Art Festival 2007/2008, Circle of Life Mini Marathon 2007/2008
    Computer Skills: Adobe Photoshop, SQL, Visual Basic, jBase, Java, MS Word/Excel/Access/Outlook/Viso/Project
    Languages: Fluent in English, Bahasa Indonesia and Mandarin with an interest in learning new languages
    Communications committee member, Ascend (Midwest Chapter); a premier professional organization that brings
       together Pan-Asian leaders in Finance and Accounting

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