Malcolm Baldrige

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					Baldrige National Quality Program

2007

Malcolm Baldrige National Quality Program
Program Overview

Baldrige National Quality Program

2007

The Baldrige National Quality Program

Baldrige National Quality Program

2007

What Is the Baldrige National Quality Program?
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Operates as a public-private partnership Manages the Malcolm Baldrige National Quality Award Provides global leadership in promoting performance excellence Disseminates information

Baldrige National Quality Program

2007

What Is the History of the Program?
The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107  Created Award program to – identify/recognize role model businesses – establish criteria for evaluating improvement efforts – disseminate/share best practices  Expanded to health care and education (1998)  Expanded to nonprofit sector (2005)

Baldrige National Quality Program

2007

Who Are the Baldrige Partners?
Foundation for the Malcolm Baldrige National Quality Award

Department of Commerce ____________
Technology Administration
Board of Overseers

Baldrige Award Recipients

National Institute of Standards and Technology

Cooperating Organizations
• Alliance for Performance Excellence • Professional Societies • Trade Associations • State and Local Programs

Contractor • ASQ

Board of Examiners • Judges • Senior Examiners • Examiners

Baldrige National Quality Program

2007

What Is Performance Excellence?
An integrated approach to organizational performance management that results in
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delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability; improvement of overall organizational effectiveness and capabilities; organizational and personal learning.

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Baldrige National Quality Program

2007

What Should I Know About the Baldrige Criteria?
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Used to identify Award recipients Used as an assessment tool Three versions: Business/Nonprofit, Education, and Health Care Organizational Profile and seven Categories compose an integrated framework Updated regularly

Baldrige National Quality Program

2007

Who Can Apply for the Baldrige Award?
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Manufacturing Service Small business (manufacturing or service) Education Health care Nonprofits, including government agencies (2007)

Baldrige National Quality Program

2007

Who Are the 2006 Baldrige Award Recipients?
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Premier Inc., San Diego, CA (service) MESA Products, Inc., Tulsa, OK (small business) North Mississippi Medical Center, Tupelo, MS (health care)

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Baldrige National Quality Program

2007

What Has the Baldrige Program Achieved?
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Created a national and international standard Produced role models Generated award programs Raised U.S. competitiveness Established outreach and education systems

Baldrige National Quality Program

2007

How Can I Learn More About the Baldrige Program?
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Visit the Web site at www.baldrige.nist.gov Contact your state or local Baldrige-based program Attend a conference Become a state/local or national Examiner

Baldrige National Quality Program

2007

How Can I Learn More About Self-Assessment Tools?
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Easy Insight (formerly e-Baldrige) Getting Started brochure Why Apply? brochure Are We Making Progress? questionnaire Are We Making Progress as Leaders? questionnaire Criteria for Performance Excellence

Baldrige National Quality Program

2007

How Can I Contact the Baldrige Program?
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E-mail: nqp@nist.gov Phone: (301) 975-2036 Fax: (301) 948-3716
Web site: www.baldrige.nist.gov

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