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Case Study: Michigan Department of Transportation

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					Case Study: Michigan Department of
The Michigan Department of Transportation Engineers New Approach to Business
Requirements Definition that Saves Taxpayers’ Money

•   As part of an overall plan to improve project management, the Michigan DOT first turned to
    enhancing their business requirements definition process

•   Chose Safety Status System (a collection of systems that would let MDOT monitor and track the
    process of traffic and safety projects) as test case. Project cost $1M

•   MDOT engaged IAG Consulting to facilitate the business requirements definition process and
    develop the system design document.

•   The IAG team compressed the requirements discovery into a 2 week timetable – 10 weeks from
    start to design

•   MDOT recognized the value of this immediately. Initially, the business manager planned to open
    the session Monday, and then come back on Friday to see the results. However, after the first few
    hours, he cleared his schedule for the week and stayed with the team. This, he felt, was refining
    his business processes and eliminating duplicate work along the way

•   The resulting design document served as a RFP and the final project cost was signed at $670,000 –
    33% less than originally expected

•   “In a fast-moving environment, the development job is never done. But if you have a solid
    foundation from the start, you’ll likely have only minor modifications down the road. We believe
    we will be able to hold our maintenance costs down thanks to the work we did in the up-front
    design process.”

“One of the reasons we chose IAG Consulting was they work with us to build internal capacity. First our people
go through a training session with IAG Consulting. Then they work alongside the IAG facilitators. In the third
phase our people do some of the blocks, with IAG coaching. Finally, they ‘solo’, with IAG there for support if
they get stuck. As a result, we have somebody in-house who can facilitate the process and keep our
documentation on track using the IAG template. I like that approach, because most consulting firms want to
get into your back pocket and stay there. With IAG, the knowledge doesn’t leave with them, so we retain the
value and process.”

    -   Doug Couto, CIO for Michigan’s Department of Transportation

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Description: The Michigan Department of Transportation engineers a new approach to business requirements definition that saves taxpayers’ money