JESSE K ENDALL
123 Elm Street ▪ Miami, FL 33183 ▪ Home: 305.555.555 ▪ Cell: 305.444.4444 ▪ E-Mail: email@example.com
QUALIFIED TRANSPORTATION M ANAGEMENT
Logistics Planning ▪ Transportation Policies ▪ Aviation Operations
Goal-driven transportation and shipping logistics manager with an extensive background in leading safe, efficient, and
cost-effective operations. Expert in analyzing existing operations and implementing effective systems, strategies, and
processes to improve organizational performa nce. Adapt able and flexible problem solver with the ability to anticipate
and preempt issues and solve crises with minimal negative impacts. Career history of maint aining 100% compliance
with OS HA, FAA, and DOT regulations. Superior strengths in customer s ervice and human resources management.
Highly skilled in the development, growth, and leadership of union and non-union personnel. Exceptional leaders hip,
organizational, and communication skills. Core competencies include:
▪ Air & Ground Transportation ▪ Leading & Motivating Staff ▪ Strategic Operational Planning
▪ Route Scheduling ▪ Training & Development ▪ Distribution & Cost Control
▪ Loading & Unloading ▪ Team Building ▪ Account Management & Retention
▪ Safety & Security ▪ Customer Service ▪ Productivity Improvement
▪ Hazmat Handling ▪ Policy Development ▪ Process Reengineering
INBOUND OPERATIONS SUPERVISION / FIELD SERVICES SUPPORT
ABC EXPRESS, Miami, FL ▪ 20xx to Present
Lead inbound express operations of ground trailers and inbound aircraft, supervising and motivating a high-performing
team of 40. Effectively manage unload/sorting and dispatch operations for 50 routes; cover outbound operations when
needed. Maintain the highest standards of performance and productivi ty when directing arrival, unload, sort, and
dispatch of express air and ground shipments. Maximize operations while overseeing job setup, safety, service, data
integrity, and cost indices. Ensure clear communications with flight/ground dispatch crews and the air ramp team.
Sustain full compliance with DOT/FAA regulations.
Successfully planned, organized, and trained a new management team: Facilitated the integration of Airborne
Express Air with hubs in Wilmington, Ohio; helped combine ground and air volumes into an expanded facility.
Seamlessly implemented new wireless scanning technology and training for all 50 staff members at ABC Station.
Increased efficiency of container movement; significantly improved work processes during hub int egrations.
Traveled to stations and trained team members in correct job procedures and best practices.
Completed certification and cross-training in weight and balance and hazardous materials.
INBOUND TRANSPORTATION MANAGER / TRANSPORTATION OPERATIONS MANAGER
BCD STORE TRUCKING, Miami, FL ▪ 20xx to 20xx
Managed up to nine employees (including three company drivers), approved payroll, handled discipline, and monitored
compliance with Federal Department of Transportation Hours of Service rules. Reviewed the shipping schedules and
ascertained the number of drivers necessary for different loads. Handled all property loss and damage claims and, when
warranted, filed claims against the dedicat ed carriers. Collected information regarding product theft and provided
distribution loss prevention manager with results for further investigation. Negotiated pricing for truckload, less -than-
truckload, and intermodal moves. Analyzed freight invoices and filed overcharge claims with carriers; issued charge
backs to vendors for improper shipping.
Wrote a new policy to standardize the calculation of trailer detention across nine distribution centers.
Instituted mandatory cross-training to ensure coverage in the event of absent employees.
Implemented a new container reporting system for the receiving department.
Interviewed and recommended candidates for management and associate positions; trained new hires at
recently opened distribution centers.
Bachelor of B usiness Administration, XY Z University, Miami, FL, 20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ res umes, it becomes the res ponsibility of the hiring personnel to shortlist the
applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover
letters. Avoid this fat e by following these effective strategies:
Addre ss your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” A void using Miss or Mrs., and
do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender,
address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know
the name of the hiring manager, simply use the greeting “Dear Hiring Manager,” – it’s clear, to the point, and gender
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an ans wer to that question right off the bat in your opening paragraph. This is a very important section
because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell
yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry .
E very line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well -suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job searc h. The more you are able to demonstrate your interest and knowledge about a company, the
better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and
tell them how you can help them meet their objectives or res olve their problems. Praise the company for public
recognitions or recent accomplishments. The employ er will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus o n
what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I”
will also make your letter look elementary and poorly written.
For executive-level candidat es and professionals with substantial ac hievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements trans ferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on
it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call wit hin a week to follow up. This is a great way to
ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not
mention this in your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that
the goal is to mark et yourself – not to compos e a dull biography.