home & a way
           Parkway Green Tenants’ Newsletter Winter 2007

GREEN CARD                                    

So get to grips with your rent payments now!
                                      Youth group’s bright sparks
                                         Birthday tea – hopes up!
                                                  Heritage Trail

        EMERGENCY REPAIRS: CALL 0161 953 2608
                                                                                                               Lots of reasons to be cheerful at our                                                                                                           birthday bash.

                                                                                                         Reasons to
                                                                                               green     be cheerful!
                                                                                              card for   At our Birthday Bash
                                                                                                good     & Tenant Conference
                                                                                              payers!                 We celebrated our
                                                                                                                      f irst birthday by invit-
                                                                                                                      ing tenants to join us
                                                                                                                      to explore how Park-
  Big bargains on the cards.
  Get to grips with your                                                                                              way Green’s work in
  rent payments now to get                                                                               ‘Regenerating West Wythenshawe’
  your card this spring.                                                                                 really is creating neighbourhoods
                                                                                                         where people are choosing to live,

Bargains galore in store
                                                                                                         and want to stay.

                                                                                                         Guests from other community-
for good rent payers                                                                                     based landlords shared their own
                                                                                                         ideas and heard how our multi-mil-
                                                                                                         lion pound home improvement pro-
Are you on the right track to receive your Tenant Reward Green Card?                                     gramme is bringing huge benef its to
If you pay your rent on time and in full                                                                 every Parkway Green tenant. But our
throughout December you’re well on your
way to receiving a fantastic new reward
                                              “If you receive                                            regeneration is about much more than
                                                                                                         bricks and mortar, we decided.
card giving you discounts and offers for
thousands of shops throughout the UK,
                                              housing benefit                                            As well as bringing you quality
and many websites too.
                                              you will still be                                          homes and top-notch housing serv-
                                                                                                         ices, we’re about building a safer,
With the help of our partners Countdown,
we have begun signing up local shops,         eligible for a                                             healthier environment. We want thriv-
                                                                                                         ing local communities with brighter
                                                                                                         futures; where there are more job
                                              Green Card”
leisure outlets and services who would like
to offer you discounts and special offers.                                                               and training opportunities, and bet-
                                                                                                         ter facilities for young and old alike.
We’ll be sending the new reward cards out                                                                On display for all to see was the evi-
in the spring. But only to tenants who keep   If you receive housing benefit you will still              dence of the difference we’re mak-
their rent accounts up-to-date.               be eligible for a Green Card, as long as you               ing in every single home – a display
                                              pay your proportion of the rent and any                    of the new kitchens, bathrooms,
National stores already signed up to offer    services charges on time.                                  doors and windows being f itted
you discounts with your Green Card include                                                               by our partner contractors. After our
ASDA, Sainsbury’s, WH Smith, Planet           We’ll send you full details in coming weeks.               f irst year we’ve now passed the
Hollywood, PC World, Currys, Woolworths       Meanwhile you can e-mail any query to                      2,000th Improvement mark! Parkway
and Virgin Megastores. Websites include or write to us at                  Green’s Chief Executive, Nigel Wilson
CD WOW and ASOS.                              the address on the back page.                              said, “It was good to have tenants
                                                                                                         at the heart of our birthday celebra-
But this reward is ONLY for those who’ve
paid their rent in full and on time every     WE CAN WORK IT OUT!                                        tions and for us all to hear about
                                                                                                         positive experiences both here in
month. So now is the time to make sure        If you are behind with the rent, and                       Parkway Green and in other similar
you’ll be eligible this spring by getting     you haven’t contacted us to sort it out,                   organizations. This way we all ben-
your payments up-to-date.                     call now on (0161) 953 2608.                               ef it and learn from each other.”

                                                                                                                                          home & a way
                                                                                                                                                Parkway Green Tenants’ Newsletter Winter 2007

                          the voice
                               of the
                                        ASK NIGEL                                     Wythenshawe Park:
                                                      Dear Nigel,
                                                                                      A wealth of health and
                            people:                   Dear Nigel,                     heritage on our doorstep.
                                Gen-                  We’ve recently moved into
                            erations                  the Parkway Green area
                                        and don’t know our way around too well
                                                                                      Winter is a great time to get out and
                                                                                      about, if only to get some exercise and
                                                                                                                                     and an opportunity to glimpse what is
                                                                                                                                     thought to be Tudor builders’ graffiti
                               have     yet. Are there any local attractions within   walk off any Christmas and New Year            etched into the wattle and daub!
                           enjoyed      walking distance that we could enjoy as a     over-indulgance! Wythenshawe Park is an

                                  the   family over the new year break?               amenity on our doorstep which combines         Heritage Trail
                                        Mr & Mrs Glenn, Northenden.                   the chance to keep fit, relax in beautiful     A new Heritage Trail has been established
                              green                                                   green surroundings and learn a bit about       here – and a new website with full informa-
                         spaces of      “I discovered                                 local history – and it’s free!                 tion. The site – at www.wythit-heritagetrail.
                                                                                                                            has details of a three-mile circular
                            Wythen-     my favourite                                  Long History                                   heritage walk from Wythenshawe Park to
                             shawe.     local beauty                                  Wythenshawe has a long history. Baguley        Northenden and back as well as a wealth of
                           We want                                                    and Northenden are both mentioned in the       information on the area’s historic highlights.

                                        spot whilst                                   Domesday Book of 1086 – William the Con-       If you’re not an internet user yet, this

                            children    attending our                                 queror’s detailed list of everything of any
                                                                                      worth in his kingdom. Heritage hotspots
                                                                                                                                     new site is a great reason to get started.
                                                                                                                                     There’s free access at local libraries and
                              to feel   launch day!”                                  range from the supposedly haunted
                                                                                      Wythenshawe Hall itself, parts of which date
                                                                                                                                     staff who can show you the ropes. There’s
                                                                                                                                     a good map, with plenty of eyebrow-rais-
                         the same       Dear Mr & Mrs Glenn,                          back to the 1540s, to the the site of the      ing nuggets of information, such as how
                             security   I was in the same position as you when        former Rackhouse Aerodrome – the               landowner William Tatton met his untime-
                                        I moved down to start my new job at           country’s first municipal airport.             ly demise in the River Mersey.
                         and hap-       Parkway Green about a year ago.
                             piness.”   I discovered my favourite local beauty        Wythenshawe Hall threw open its secret         Wythenshawe is steeped in history but
                         Jean Hall,     spot whilst attending our launch day          spaces as part of the national Heritage        sometimes we overlook the gems which
                            Brook-      celebrations at Wythenshawe Hall.             Open Weekend earlier this year. Visitors       are right on our doorstep. The Heritage
                                        Here’s a bit about it. I hope you enjoy it    had the chance to explore rarely-seen          Trail and the Wythenshawe Hall Open Day
                             lands      as much as I do . . .                         nooks and crannies in a special Secret         provide an accessible insight into intriguing
                                        Best Wishes, Nigel                            Places tour. The tour included the attic,      aspects of the area’s past.
                                                                                      where original Tudor beams can be seen
                                                                                                                                     But the new Wythenshawe Heritage
                                                                                                      Wythenshawe Hall’s oldest      Trail is just one of the reasons to visit
                                                                                                           bits date from 1540       Wythenshawe Park these days.

                                                                                                                                     Good for Health
                                                                                                                                     You can also join in a weekly guided
                                                                                                                                     health walk around the park, led by David
                                                                                                                                     Clutterbuck. The pleasant walks range
                                                                                                                                     from one- to three miles and are suitable
                                                                                                                                     for everyone. Afterwards the walkers sit
                                                                                                                                     down for a drink and a chat.

                                                                                                                                     Meet David at the car park opposite the
                                                                                                                                     community farm at 2pm every Tuesday.
                                                                                                                                     I suggest calling David beforehand on
                                                                                                                                     0161 946 9438 during the winter months.
Photo: Trevor Ashworth

                                                                                                                                     Details are available from the Walking the
                                                                                                                                     Way to Health website just
                                                                                                                                     put Wythenshawe in the search box.

                                                                                                                                     Parkway Green certainly hold Wythenshawe
                                                                                                                                     Hall and Park in high esteem. We held
                                                                                                                                     both our launch day celebrations and our
                                                                                                                                     Respect Agenda Day at The Hall.

                                                                                                                         HOME & A WAY NEWSLETTER WINTER 2007 PAGE 3

We’re proud to be keeping the improvement
promises we made to every tenant when
local people voted for us to take over and
look after homes on the Parkway Green
estates in 2006.                              Home Movie
Last September we reached two great           We’ve made a film to show
milestones: we fitted the 500th new           you what’s involved when
kitchen & bathroom and then our 1,000th       your turn for the improve-
window-and-door replacement.
                                              ments comes. We’ll bring
                                              your copy along when we’ve
In   October   we    reached   another
milestone when the 2,000th major home
                                              got full details of exactly
improvement was completed.                    what improvements you’re
                                              due to get. We have a
By our first birthday at the end of October   portable DVD player to show
2,121 homes had benefited from at least       the film to those without
one of the promised improvements:             their own.

• 694 homes have a new
  kitchen and bathroom
• 1,247 homes have high
  quality PVCu windows
  and modern doors
• 134 flats which already had
  PVCu windows now have
  modern doors
• 46 flats have attractive
  balcony enclosures

“You Said, We Did”
We pride ourselves on getting better all
the time. So, when we’ve finished working
at your home we ask for your comments
on a customer satisfaction survey form.

At the end of October over 96 percent of
those returning the forms said they were
satisfied with the home improvements. We
do value your feedback, it help us improve.
Our ‘You said - We did’ policy really does
change and improve the way we work from
week to week.

                                                                                                                        home & a way
                                                                                                                              Parkway Green Tenants’ Newsletter Winter 2007

miss out!
With thousands of pounds of im-
provements to make to every
home, we must keep to strict time-
tables. And we need your help to                                                                                                                   the voice
keep things running smoothly.
                                                                                                                                                        of the
We contact you with full details                                                                                                                    parkway
before your home improvement                                                                                                                          people:
work starts to make sure that the
dates are convenient and to an-                                                                                                                    “It’s great
swer all your questions. This is your                                                                                                             to work in
chance to change the dates and
tell us about any problems that
                                                                                                                                                     an envi-
might stop us getting in to do the                                                                Stick ‘em up: Hilda Duckworth (left)              ronment
work as planned.                                                                                 of Newall Green, and Karen Ottley of
                                                                                               Connaught, show off the handy window                     where
You’ll have your own named
                                                                                                sticker that’s deterring bogus callers
                                                                                                                                                         I can
liaison worker to contact to talk to                                                                                                                 make a
about any problems.
                                                                                            With so much improvement                                  real dif-
We’ve had diff iculties getting into
                                                                                            work going on, you can’t be
                                                                                            too careful. So . . .
some homes even though                                                                                                                                Afolabi
arrangements have been agreed.                                                              Remember the golden rules:                               Williams
                                                                                            1. Never let anyone into your
Progress on the improvement pro-                                                                                                                    Shoniron,
gramme is affected when this hap-
pens. Our contractors prepare their
                                         Bogus Callers                                      home if you’re not sure who
                                                                                            they are, where they’re from
work plans days in advance, and          OUR BUILDING PARTNERS CONNAUGHT                    or why they are there.
if they can’t get into your home         have come up with a smart new way to
                                                                                            2. If you are unsure, always
when agreed, you could miss out          protect tenants from bogus callers who tell
                                                                                            ask to verify a person’s identity
on improvements.                         you they are on Parkway Green business.
                                                                                            – maybe phone their office.
                                                                                            3. Always ask to see PHOTO ID.
                                         The handy stickers tell callers that you’ll be
                                         asking for their ID when you open your door.

and Clean
Having major improvements made to
your home can be stressful. That’s why
                                           Parkway Green is Smoke Free
we plan so carefully to get in and out      NOW THAT IT’S ILLEGAL to smoke in             Workers in your home
as quickly and cleanly as possible.         enclosed public areas, you may have           Of course the new law doesn’t stop you
                                            noticed ‘no smoking’ signs at our             smoking at home. But for our staff, your
On kitchen and bathroom improve-            offices and in public parts of our flats      home could be part of their workplace.
ment schemes, one day of no access          and communal blocks.                          So we’re asking you not to smoke in any
can lead to weeks of delays and                                                           room they’re working in, if they ask
inconvenience for you because of the        A few people are ignoring the signs – even    you not to.
commitments to other residents in           though it’s a crime to do so, and offenders
the programme.                              risk prosecution.

Our building partners are committed         We’ve put prominent no-smoking signs
to completing the work in the shortest      up, so feel free to politely point them out
possible time. Please give them your        to anyone you see smoking, if you wish
full cooperation.                           to do so.

                                                                                                      HOME & A WAY NEWSLETTER WINTER 2007 PAGE 5
  HOT PRIZES                                                                                  see our    take off
  for gas-check                                                                               Annual
                                                                                                         Brighter communal areas:
  first timers                                                                                summary
                                                                                                         inside and out.
                                                                                                         People living in Parkway Green flats are
  A FIFTH PARKWAY GREEN TENANT                                                                on pages   starting to enjoy a brighter aspect when
  BECAME £250 RICHER in November
  by winning the regular prize draw for
                                                                                              14-15      they open their front doors.
                                                                                                         We’re refurbishing the communal areas of
  people who let us in first time to check                                                               all our ‘walk-up’ flats; with cleaner, smarter
  their gas appliances.                                                                                  walls and ceilings, and better lighting.
                                                                                                         People living in flats on Swanage Avenue,
  You could be the next winner – we’re now                                                               Brooklands were the first to benefit.
  doing gas safety checks in Newall Green.                                                                “The challenge was to make the block
  All you have to do to enter is keep the                                                                fresher, brighter and more WELCOMING
  first appointment we make with you.                                                                    for our tenants and visitors,” said Project
                                                                                                         Officer Devon Kelly. “So we set to work
  Checks are done by identity-card-                                                                      creating a welcoming feel with new and
  carrying qualified gas servicing engineers   GOT A GAS CARD METER?                                     brighter lighting, a new binstore roof,
  from Sure Maintenance. They’re quick,        If you have a gas card meter, please                      new floor covering and a bright textured
  clean and efficient – and they’re happy      make sure there’s enough credit for us                    finish to the walls.” Now we’re launching
  to wait outside while you check their        to do the check when your appointment                     a £2 million programme to repeat the
  identity before letting them in.             time comes.                                               treatment in our other similar blocks
                                                                                                         across the area.


                                               We’re currently taking legal action
                                               against 14 tenants who won’t let us in
                                               to do their checks.
                                                                                                               After: the future’s green: these before
                                               Only 50 people have ever refused to                          and after shots show the bright results of
                                               let us in for this, forcing us to take legal                      our blitz on shabby communal areas

                                               action against them. We took them
                                               all to court. The court’s punishment
                                               includes making them pay around
                                               £750 in costs.

                                               Tenants who don’t let us in are break-
                                               ing their tenancy agreement and risk
                                               eviction. Some also risk a prison sen-
                                               tence if they continue to ignore the
  ABOUT 30 PEOPLE A YEAR DIE from car-         court’s order to let us in.
  bon monoxide-related poisoning or
  from f ire or explosions in the home.        So please protect yourself, your family,
  By law we must – and we will – check         your neighbours and visitors and al-
  every gas appliance in every home,           low our contractors to get the service
  every year.                                  done at the f irst time of asking.

                                                                                                                    home & a way
                                                                                                                          Parkway Green Tenants’ Newsletter Winter 2007

                                                       Look who’s working for YOU! Key players
                                                         protecting and strengthening Parkway                     Parkway Green
                                                                        Green neighbourhoods.

                                                                                                 the voice
                                                                                                       of the     are W yth-it!
                                                                                                  parkway         We’re helping local youngsters put their
                                                                                                   people:        energy into constructive activities that
                                                                                                                  make a positive contribution to their
                                                                                                   “We en-        community by getting right behind
                                                                                                  courage         an exciting project that’s giving local
                                                                                                                  young people hands-on experience of
                                                                                                    tenants       the work of the emergency services.
                                                                                                     to help
                                                                                                      shape       Respect and
                                                                                                         their    decent behaviour
RESPECT! for YOUR concerns                                                                            future”
                                                                                                 Gina Hall,
                                                                                                                  The Wyth-it youth academy is a ten-week
                                                                                                                  programme that gives 13- to 19 year-
                                                                                                                  olds a grounding in the fire, ambulance,
YOUR     concerns     about    anti-social        There are hopeful signs according to                            police and airport emergency services.
behaviour and YOUR ideas about how                Inspector Kevin Marriott of Greater
                                                                                                 Member.          The academy has its own ‘contract of
to improve life in the Parkway Green              Manchester Police. In Brooklands, he said,                      positive behaviour’ which helps teach
neighbourhoods are top talking points             overall crime figures this year are down by                     the youngsters about respect and
during local ‘Respect Action Weeks’.              51.5% on the same period last year.                             decent behaviour.

Key players from the services protecting          But nobody’s pretending things are                              At the end of the project they’ll all get
and strengthening our community are               acceptable yet. Parkway Green Chief Exec                        a recognized, accredited qualification
getting together locally to listen and act        Nigel Wilson said, “Respect Action Weeks                        to show they’ve successfully completed
on YOUR priorities for action against             are partnership working at its best. We’ll                      the course, which can really help them
anti-social behaviour, crime and the social       continue to bring all groups serving the                        into work and training in future.
problems that weaken our quality of life.         community together to achieve the best
                                                  possible result for you.”
We have already hosted a week of debate
and action in Brooklands which brought            Watch out for the next Respect Action
together the police, fire service, the council,   Weeks: 14th – 20th January 2008 in
health and environment workers, car-crime         Baguley and 11th – 17th February 2008
officials and others.                             in Northenden. Call (0161) 499 7778 to
                                                  get involved.
Residents’ concerns set the agenda, so
car crime, anti-social behaviour, alcohol
misuse, physical assault and criminal
damage were hot topics for discussion
and action plans.

Stopping litter and rubbish dumping,
along with providing constructive
activities for young people are areas
                                                                                                                            Don’t worry – the dramatic plane
where Parkway Green staff’s efforts                                                                                          fire is a training exercise these
                                                     Parkway Green staff picking
were seen to be making a real                        up on YOUR priorities.                                                   students joined at the airport.
difference day-to-day.

                                                                                                        HOME & A WAY NEWSLETTER WINTER 2007 PAGE 7

                                                                                                         First-day welcome for the students
                                                                                                      from Parkway Green Human Resources
                                                                                                           Assistant, Aline Almeida (centre).

                                                        “Four of the best!”
                                                        This autumn some of Wythenshawe’s         getting stuck in with our staff out and
                                                        young people have been given the          about on the estates,” she said.
 Help us do                                             chance to get a taste of the working
                                                        environment they’re all about to enter.   “This was work experience,” said our

 a better job!                          the voice
                                             of the
                                                        This group of 14- and 15-year-old
                                                                                                  Head of Finance Helen Jones, “so we
                                                                                                  gave the lads a bit of training followed by
                                                        students from Newall Green High           a related task. All four pupils completed
 It’s only when YOU tell us how we’re    parkway        School recently chose to join Parkway     what they had to do very well indeed.”
 doing – good or bad – that we
 can change the way we work for
                                          people:       Green staff for a week to help us out
                                                        with our day-to-day jobs running the
                                                                                                  Parkway Green Chief Exec Nigel Wilson
                                                                                                  said, “It’s good to know that the next
 the better.                             “We’re a       housing service and looking after the     generation of Parkway Green residents
                                         commu-         Parkway Green estates.                    is well on the way to getting the
 That’s why your opinion of any                                                                   skills and taste for hard work that our
                                         nity busi-
 work we’ve done in your home is
 valuable to us. Whether it’s prais-    ness that       “They spent                               community needs.”

 ing our workers or criticizing the
 quality of the job – we want to
                                                        the week with
 hear from you!
                                          people        us surveying,
 We post you a feedback form after
 every job we do. We look at every
                                               at its   working on
 one and we’re constantly chang-            hear t.”    accounts and
 ing the way we work in line with         Cllr Sue
 what you say.                            Cooley,       getting stuck in”
 95.7 per cent of the forms tell us
 that you’re satisf i ed with what
                                         Member.        Michael Griffiths, Stephen Wray, Jack
 we’ve done. But with your help                         Rhodes and Joseph Sherratt impressed
 we want to do even better. So                          our Human Resources assistant Aline                                        Jack Rhodes
                                                                                                                                    (left) gets a
 please spend a few minutes on                          Almeida (centre of picture) with their                                        certificate
 your form. You can really make a                       enthusiasm for learning about what                                       acknowledging
 difference.                                            we do. “They spent their week with us                                  his achievement
                                                                                                                             from Nigel Wilson.
                                                        surveying, working on accounts and

                                                                                                                  home & a way
                                                                                                                       Parkway Green Tenants’ Newsletter Winter 2007

                                                                                                             TENANT &                    Rackhouse &
                                                                                                             RESIDENT                    Northern Moor
                                                                                                                                         T & RA. Bernard
                                                                                                             GROUPS                      Caine, 28 Lindwall Cl,
                                                                                                             Baguley North               Northern Moor
                                                                                                             T & RA. Grant               M23 0EF
                                                                                                             Higginson, 2                T: 0161 902 9221
                                                                                                             Leaton Avenue,
                                                                                                             Baguley M23 1HL
                                                                                                             T: 07950 759 209

   Great example: tenant leaders
   check out the new Green Card.
                                                                                                                                         Royle Green TA.
                                                                                                                                         Steve Thompson,

Meet our                                       the voice
                                                               NOT GOT THE TIME?
                                                               There’s still a choice of ways to get in-
                                                               volved in helping us shape and improve
                                                                                                             Estate T & RA.
                                                                                                                                         22 West View
                                                                                                                                         Court, Northenden
                                                                                                                                         M22 4LQ

Resident                                             of the
                                                               Parkway Green’s services and policies.        Pat Higson c/o
                                                                                                             32f Gateacre Wk,
                                                                                                                                         T: 0161 945 7601

                                                               Not everyone can give the time and            Brooklands M23 9BA
                                                               commitment needed for running – or            T: 0161 945 5446
                                                 people:       even joining – a residents’ group, let
                                                   “I’d like   alone the nearly full-time work put in our
You’ve got a lot of muscle as a Parkway             to see     ‘fab f ive’ tenants who share decision-
Green tenant. We don’t make decisions                          making power on the board that runs
that will affect you until we’ve heard what     litter-free    Parkway Green.
tenants have to say. But as we can’t speak          streets                                                                              Royal Oak
with every single tenant, we often look to
the ones who have a united front – like the
                                                    & walk     But there are less time-consuming options
                                                               for those who want to give, say, a couple
                                                                                                                                         Action Group.
local tenant groups.                                about      of hours every twelve weeks or so. Our        Shenton TA.                 Gina Hall,
                                                  without      new Residents’ Panel is a good example.       Marjorie Carr,              11 Kinsey Ave,
These groups make sure that we know                                                                          39 Tunshill Rd,             Royal Oak M23 1DX
what local people want – helping to shape
                                                   feeling     When the panel met – for about three          Brooklands                  T: 0161 374 6511
the housing service for everyone.                 intimid-     hours -- last November they decided           M23 9QB
                                                     ated.”    that in the coming year they will meet        T: 0161 998 8373
You say TA, I say RA …                         Win Casey,      four times to look at a single issue where
True, some groups have different names                         they want to help us make some key im-
– but they still share the same values.           Newall       provements to the way we do things.
TA = Tenant Association                                        So at future meetings, next year, they will
RA = Resident Association                                      look at things like the home improve-
T&RA = Tenant and Resident Association                         ments and the repairs service.                                            Bideford
                                                               .                                                                         Residents Assn.
Join them …                                                    If you’re interested in becoming in-          Newall Green T &            Eva Mulholland, 4
There are already eight groups alive and                       volved, or would like to f ind out more       RA. Wyn Casey,              Moorcot Ct,
kicking in the Parkway Green area. If you’re                   about the panel, please contact our           3 Morven Drive,             Bideford Dr
on their patch, you should get in touch.                       Tenant Liaison Off icer, Pedro Odjidja,       Newall Green M23 1FS        M23 0QW
Their details are on the right.                                on (0161) 946 6340.                           T: 0161 998 4970            T: 0161 946 0699

                                                                                                 HOME & A WAY NEWSLETTER WINTER 2007 PAGE 9

                            Parkway Green Website
                            A, A, A, Absolutely the best!
                            It’s official! Our website is one of the        your way around it, have your say, and do      Order online and interact!
                            easiest-to-use on the internet today -- and     all the things that used to mean going to      The site is packed with ‘interactive’
                            we’ve got the proof on every page.              an office or writing out and posting long      services that let you look at your rent
                                                                            paper forms.                                   account, pay rent, order repairs and lots
                            All our web pages now display a special                                                        of other services, report problems like
                            treble-A logo - the top mark a website can      You can even LISTEN to the pages instead       dumped rubbish, make a complaint, or
                            reach after rigorous tests for accessibility.   of reading them - especially useful for        praise us! And of course it’s open 24 hours
                            An accessible website doesn’t exclude           people who find it difficult to read on-       a day, 365 days a year -- parkwaygreen.
                                                                                                                  never sleeps!

                            “Not got the internet?                                                                         Library on your laptop!

                            Just pop into any library                                                                      Get instant access to every Parkway Green
                                                                                                                           newsletter, leaflet and booklet you’ll ever

                            where there’s free access.”                                                                    need, whenever you want it.

                                                                                                                           Your home improvements guide
                            anyone because they have a visual               screen – and you can make the writing          Another big favourite, with £90 million of
                            impairment or another disability, or            bigger or smaller to suit your eyesight.       home improvement work going on. Just
                            because they’re older, not a strong reader,                                                    enter your address to see when we’re
                            or because they have a slow internet            So we’re proudly showing off our three A’s     coming down your way, and what we’ll do.
                            connection or lack the latest software.         by inviting you to see for yourself what all
                                                                            the fuss is about by clicking on to www.       Take a break
                            Many similar websites achieve none of  – if you’ve not got         But it’s not just information and
                            these ‘A-for-accessible’ awards. Some get       the internet, just pop into any Manchester     ‘interactivity’. Take a look at our new ‘People
                            one-A, or very rarely two-A’s! It means that    library where there’s free access and staff    and Places’ section. Real stories – featuring
                            some of their customers won’t be able to        to point you in the right direction.           your neighbours and local school pupils
                            enjoy eveything their websites have to                                                         – show how Parkway Green’s approach to
                            offer. But our treble-A rating means that       While you’re on the site, check out some of    renewing the area is making a big difference
                            you’re sure to understand our site, find        its great features. . .                        to so many people’s quality of life.

                                                                                                               home & a way
Already a
                                                                                                                    Parkway Green Tenants’ Newsletter Winter 2007

website user?                                                  Digital TV
Become a                                                       switchover
website tester!
We’ve made great steps to building a user-friendly web-        Don’t be scared
site. But we’re always looking to improve. We want to re-
cruit a few people to become occasional website testers.       – be prepared!
We don’t want computer wizards. Just people who al-            TV is changing! And if the prospect
ready use the internet from time to time.                      of losing your telly signal is
                                                               scary, it’s time to get your head
User-testing sessions last an hour or so. We give you a        round the ‘analogue to digital’
few things to do on the website – f ind some information,      TV switchover that will be
see a rent statement, apply for a service for example. We      happening in our area in
watch you carry out these tasks and record how easy or         2009.
hard it is. By seeing how ‘real people’ use the site, we can
improve it and make it work better for everyone.               Between       now
                                                               and 2012 the
We’ll make it as convenient as possible. If you are inter-     nation’s ‘analogue’
ested, please get in touch with Customer Services              TV signal – which
Of f icer Stuart Shaw on (0161) 946 6404.                      is how most of us
                                                               get our TV at the
                                                               moment – is being
                                                               switched off. When
                                                               it happens here it will
                                                               mean you can’t get TV in the
                                                               way you used to. Everyone will then
                                                               have ‘digital’ television.

                                           the voice           There are a few things we all need to      signals. So if you are buying a new TV,
                                                               know about the switch from analogue        get a ‘digital ready’ one so you are ready
                                                 of the        to digital. But it’s really very simple.   for the changeover.
                                              people:          You can get digital TV                     Government-funded experts will contact
                                                               in a choice of ways:                       every home when the changeover is
                                              “No big                                                     due. In the meantime their website has
                                                words,         • Through your TV aerial     – you’ll      all the detail and information you need
                                                                 need a separate set-top digi-box         to get ready for the change –
                                            just plain           for each TV in your home if it isn’t – remember, there’s
                                                   and           the ‘digital ready’ type. You don’t      free internet at Manchester libraries.
                                               simple,           need a new TV, but if you want
                                                                 one, get an ‘integrated digital
                                                  clear          TV’ (IDTV) that’s got built in
                                                   and           digital facility. There’s no contract,
                                               useful.”          just extra free channels.

                                            Web user,
                                            via email.         • Buy a satellite dish from Sky,
                                                                 with or without a contract for
                                                                 extra channels.

                                                               • Through a phone line from BT
                                                                 Vision and Tiscali.

                                                               • By cable from Virgin Media.
                                                               It is your responsibility to get the
                                                               equipment you need to receive digital

                                                                                              HOME & A WAY NEWSLETTER WINTER 2007 PAGE 11                                                                                           Mrs Donnelly was
                                                                                                               runner up, ‘best garden’.

Pick of the Parkway bunch!
IT WAS AWARDS ALL THE WAY when                Mayor; Mrs. Craven from Baguley, winner of
former Parkway Green board member             the prize given by the tenants associations;
and Lord Mayor of Manchester                  and Mr. Leyland, also from Baguley, overall
Councillor Glynn Evans did the honours        winner for this year’s best garden.

                                                                                                  Did You Spot All
handing out prizes for the first Parkway
Green Gardening Competition.                  Congratulations to all our prize winners

                                                                                                  The Differences?
                                              and indeed all those who took part in
From left to right in the photograph are:     helping to keep Parkway Green green . . .
Mr. Joseph from Baguley, best leaseholder’s   and red . . . and yellow . . . and pink . . . and
garden; Mrs. Donnelly from Brooklands,        orange . . . and purple (etc!).                     Thanks to Kenneth Jones – a popular local
runner up, best garden category; Lord                                                             winner in years gone by – for providing the picture.

                                                                                                                  home & a way
                                                                                                                       Parkway Green Tenants’ Newsletter Winter 2007

Keeping our promises to you . . .
our end-of-year report card!
We made clear promises to our tenants when they voted for us to take
over and improve their homes and housing service in October 2006.

As 2007 ends, it’s a good time to look back at what we promised, check that
we’re making the grade, and give you our new year’s resolution to keep
delivering and improving throughout 2008.

    DATE: December 2007
                                                                                                     REPORT CARD
                                                We started improvements on day one. We’ve already done over 2,000 improvements.
    We said: “In the first five years,
    we’ll spend £90m improving and
                                                Everyone has been given our handbook “How we are improving homes” and our
    modernising every home.”                    fantastic website offers a personal guide to what every home will get and when.

                                                                                          in many ways. We’ve extended
    We said: “We won’t let service               We’ve maintained and improved services
    standards slip, we’ll continually                                                       y appointments. Tenants
    review them and keep your housing
                                                 opening hours and offer late night Thursda
                                                                                          improving our services.
    service locally-based.”                      themselves are involved in reviewing and

     We said: “Rents won’t be affected by        We’ve kept this promise and we’re working to bring in an extra
     the transfer and all payment methods        convenient way to pay rent by direct debit. Our popular insurance
     will remain available – as will the low-
     cost tenants’ insurance scheme.”
                                                 cover for your household things is still going strong.
                                                                                              -making power on the board that runs Par
                                                Five volunteer residents share equal decision
     We said: “We’ll encourage tenant                                                       independent colleagues. Our far-reaching
                                                Green, along with council-nominated and
     involvement in decision-making.”                                                           nts & Residents’ Committee whose ideas and
                                                Resident Involvement Strategy supports a Tena                                        larly
                                                                                            staff and board do. We keep tenants regu
                                                recommendations influence everything our
                                                                                              and have a say.
                                                updated on a choice of ways to get involved

                                                 Parkway Green has become a real force for good in local neighbourhoods. We’re
     We said: “We’re more than just
     a not-for-profit landlord, we’ll            working closely with our partner services and agencies who protect and strengthen
     play a role in the area’s wider             the lives of our tenants and their communities. We’ve created an in-house
     regeneration.”                              regeneration team working with young people. We’ve developed close links with
                                                 schools and offer work placements to local pupils like those on page 8.

                                                                                                of Parkway Green neighbourhoods, helping
                                                 We’re driving up the confidence and strength                                               es
      We said: “We’ll help make our
                                                                                            minority and those who do not share our valu
      communities stronger, healthier            tenants who want to tackle the anti-social
                                                                                              ities. Our own Neighbour Nuisance Team help
      and fit for the future.”                   of mutual respect and pride in our commun
                                                                                             the behaviour of those who would harm the
                                                 the decent majority challenge and change                                                 e
                                                                                              k jointly with other agencies to reduce crim
                                                 peace and enjoyment of our homes. We wor                                                 ter
                                                                                             rvention Officer and have Greater Manches
                                                  and disorder. We jointly fund a Youth Inte
                                                                                            alongside us in our own offices.
                                                  Police Community Support Officers based

                                                                                                 HOME & A WAY NEWSLETTER WINTER 2007 PAGE 13
                                                                                         WHAT’S INSIDE
  annual report 2007-a summary                                                    YOUR ANNUAL REPORT?

                                 Our Annual Report 2007 is packed with
                                 facts and figures covering every detail
                                 of our performance, vision and values
                                 during the months from our take-over of
                                 6,000 local homes in October 2006.
                                 You can see a copy of the whole thing on
                                 the website, at local libraries, at your local
                                 tenant group or by calling (0161) 946 6404.
                                 Boiling the whole thing down to these
                                 couple of pages makes it clear: the
                                 reason we’re here is to keep the promises Welcome to our first annual report
                                 made during the housing transfer – we     says David Teale, Chair of the Board that runs Parkway Green.
                                 exist to improve every home, every life   “Our success will be judged by our ability to deliver our promises. We will
                                 and every aspect of the housing service   create a legacy well beyond the home improvements. We’re already training
                                 on the Parkway Green estates. Here’s how local people working closely with City College. I thank the residents, staff, and
                                 we’re going about it:                     colleagues on the Board who’ve worked so hard behind the scenes.”

                                 Ready for the future                                            Delivering our promises
                                 Says Cllr. Sue Cooley, Board member.                            It’s been all systems go since Parkway Green went live
                                 “Parkway Green is a community business striving to be world     and improvement work began. Home and environmental
                                 class but keeping local people at its heart, developing homes   improvements are now underway on all our estates.
                                 for the future that we can be proud of today.”                  Between transfer and March 31, 2007 we completed over
                                                                                                 500 home improvements, with resident satisfaction over
                                                                                                 96%. We spent £4.01million, £500,000 in excess of our
                                                                                                 targets. Thanks to all our staff and our improvement
                                                                                                 contractors Bramalls, Connaught, Emmanuel Whittaker, HT
                                                                                                 Forrest and The Lord Group.

                                                                                                               home & a way
                                                                                                                    Parkway Green Tenants’ Newsletter Winter 2007

                                                                                   Legacy of improvements
                                                                                   and training

                                                                                                                                           annual report 2007-a summary
                                                                                   We’ll take on two trainees per £1m spent
                                                                                   on our improvement programme to help
                                                                                   meet our pledge to leave a legacy well
                                                                                   beyond improvements to homes. This is
                                                                                   just one of the proof-in-the-pudding signs
                                                                                   towards a sustainable legacy from our
                                                                                   £93 million improvement programme.
                                                                                   We measure and control our recycled
                                                                                   waste, cash for scrap donations, carbon
                                                                                   savings of green products, percentage
                                                                                   of staff living locally, work experience
                                                                                   places, community projects supported,
                                                                                   diversity action plans in place, complaints
                                                                                   and compliments, trainees still employed
                                                                                   after two years and the number of social
                                                                                   enterprises developed.

Putting tenants at the                                         Annual performance
heart of our services                                          We constantly measure and monitor our performance
Says Gina Hall, tenant Board member.                           to ensure that by continual improvement we reach
“We encourage our tenants and residents to get involved        the standards of the best not-for-profit landlords.
and have their say. Parkway Green offers a great opportunity   Graphs in the annual report show how we performed
for local people to help shape the future of their homes and   in our first part-year of business. Where targets were
neighbourhood.” There’s are lots of ways for tenants to get    missed, we’ve acted to put improvements in place.
involved. Our annual report details them all.

                                                               Message from the Chief Executive
                                                               “An excitement and an energy is fuelling our
                                                               new organisation, and placing people and their
                                                               environment at the heart of all the improvements we
                                                               are looking to achieve.” says Nigel Wilson.
                                                               We are, after all, in a people business, not just
                                                               a bricks and mortar business: it is about helping
                                                               people, tackling problems and finding new ways of
                                                               doing things. Looking back over our first few months
                                                               we can see significant achievements. We have the
                                                               fantastic opportunity over the next four to five years
                                                               to improve all our homes and ensure all our residents
                                                               see the difference that Parkway Green is making to
                                                               their lives and the community we serve.”

                                                                                              HOME & A WAY NEWSLETTER WINTER 2007 PAGE 15
                                                                                                                    home & a way
                                                                                                                        Parkway Green Tenants’ Newsletter Autumn 2007                                  fun & games
                        Get yourself a cup of tea, sit down and have
                                                                                                     By phone 0161 953 2608

                                                                                        contact us
       a go at our very own Christmas Special spot the difference!                                   For any Parkway Green service, 8am – 5.30pm,
     (Don’t forget the mince pie!) there are 7 differences to spot!                                  Monday to Friday. Phone this number in an
       answers on the website from 7th Jan and in the next edition                                   emergency 24 hours a day, any day.
                                                                                                     Text phone: 0161 953 2526
                                                                                                     By email
                                                                                                     By post Parkway Green Housing Trust,
                                                                                                     Parkway Green House, 460 Palatine Road,
                                                                                                     Northenden M22 4DJ
                                                                                                     By fax 0161 998 8851
                                                                                                     By appointment Arrange an appointment:
                                                                                                     At a local office or in your home.
                                                                                                     Appointments are between 10am and 4pm,
                                                                                                     Monday to Friday and up to 6.30pm Thursdays.
                                                                                                     Make your appointment by phone.
                                                                                                     In person Visit our local offices:
                                                                                                     Parkway Green House, 460 Palatine Rd
                                                                                                     & 137 Bowland Rd, Baguley. Monday, Tuesday
                                                                                                     & Thursday 8:30am – 5:30pm (up to 6.30pm
                                                                                                     Thurs by appointment only) Wednesday 8:30am
                                                                                                     – 2pm, Friday 8:30am – 4pm.

                                                                                                     OTHER USEFUL CONTACTS
                                                                                                     Manchester City Council:
                                                                                                     • Street lighting faults
                                                                                                     • Footpath problems
                                                                                                     • Street cleaning
                                                                                                     • Refuse collection
                                                                                                     • Bulky rubbish removal
                                                                                                     • Trees & hedges on public land
                                                                                                     • Fly-tipping
                                                                                                     • Untaxed or abandoned vehicles
                                                                                                     • Grass cutting
                                                                                                     Phone 0161 954 9000

                                                                                                     EXTRA SERVICE FOR CUSTOMERS
                                                                                                     WITH REDUCED HEARING OR VISION
                                                                                                     If you, or someone you care for, needs this
                                                                                                     newsletter, or any of our publications in Braille,
                                                                                                     large print or on tape:
                                                                                                     Phone: 0161 953 2608
                                                                                                     Textphone: 0161 953 2526

                                                                                          Our offices close at 12 Noon on Christmas Eve – Monday 24th
                                                                                          December 2007 until 8.30am Wednesday 2nd January 2008.

                                                                                          You may still telephone your repair, rehousing, rent,
                                                                                          nuisance and environmental queries to (0161) 953 2608.
                                                                                          We’ll get to work on your queries
                                                                                          when we reopen on January 2nd.

EXTRA SERVICE FOR CUSTOMERS WITH REDUCED HEARING OR VISION: If you, or someone you care for, needs this newsletter, or any of our publications in Braille,
large print or on tape: phone: 0161 953 2608, email: or textphone: 0161 953 2526. Also avaliable in other languages.


To top