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HRIS CALL CENTER INDUSTRY A Proposal on HR, Operations and Payroll system for Call Center Industry LANGUAGE MODULE This module will allow any user to choose whatever language to use while working on the payroll system With this, all commands, buttons or anything that can be read on the system will be translated into the language a user chooses to use. TIME ZONE MODULE Depending on the type of user accessing the system. The system automatically changes time zone fit for the user. An option to choose time zone is also available. ADD OR EDIT USER MODULE A functionality that allows the administrator of the system to create as many users allowed to access the system. These users can be removed by the system automatically or anytime by the administrator alone. EMPLOYEE INFORMATION MODULE This is where all basic employee information will be placed and typed in including Avaya number assignment. Every new entry of employee information will be assigned with ID Number automatically after saving. System determines duplication of entry on the system’s database. Position assignment will be date/time framed. Sample: Trainee [March 29 – April 5] Employee status Sample: Probationary [March 29 – April 5] With Role Assignment system (define on the next slide) ROLE ASSIGNMENT SYSTEM This will help filter the information accessibility of every user. This way, not everyone can access pages or tabs that are confidential. Will be categorized either center then to a specific type of user. This will be open for a customize user type as well. Sample user type: o Administrator o Operations o Payroll o Workforce o Accounting o Info and Records o ER o Agent o Recruitment o Customize o Foundations SCHEDULE MODULE System accepts excel format as provided by Verint 360. Should accommodate different schedule within a week. Will have specific time frame of schedule and indefinite time frame of schedule Accommodates fixed and flexible schedule as long as the total number of hours worked is not less than 8 hours. Allows assignment of futuristic schedules Options of which time zone format to reflect on the system. Ex. Schedules to be uploaded on the system is on EST format then the user has an options as to what time zone equivalent reflects on the system. SUPERVISOR ASSIGNMENT MODULE Allows assignment of supervisor for a specific period (future or current). Anyone with supervisor post in the Employee Information Sheet will be automatically placed on the supervisory assignment module database. Shows Attendance, Leave, Overtime and Log in/Log out report of the Supervisor’s agents/staff. LOG IN AND LOG OUT MODULE System should be connected directly to the biometric system or has access read access to its' data (if possible). This is critical for other functions of the system Pairing of log in and out of employee in this proposed system will still have to be verified if possible with the current biometric system. Shows summary of an employee’s attendance, filed leave and Overtime depending on what pay period is requested. Will have an option to dispute errors on schedule and log in (in case employee logs in twice or forgot to log in), file leave or overtime. All of these will be submitted to the next level of supervisor through internal messaging and will be subject for approval. Agents can check anytime their plotted schedules, leave and overtime. They can also check their absences on a specific period using their own access on the system. With this they will have an option to print their own pay slip. HOLIDAY MODULE Contains a list of all usual Holidays offered for a specific center. Allows adding and editing of Holidays in case there will be a change of dates or additional holidays declared by the government of the specific center. LEAVE TRACKER MODULE All data here will be dependent on employee’s regularization date and approved leave filed. This database automatically assigns allowed number of Vacation, Sick leave and other company offered leave entitled per employee. Any approved leave filed that is beyond the allowable leave per employee will be marked as unpaid thus reflects on the deduction list on an employee’s payroll. LOANS MODULE This is where the loans of every employee is listed such as the type of loan and amount loaned. Applicable to SSS and Pag-Ibig loans This also requires start day of deduction and the corresponding amount per deduction. System can automatically determine if a particular loan is already paid and no deduction is necessary depending on the amount of loan stated on the loan form. SSS AND TAX TABLE MODULE Updated government tax and SSS table will just be uploaded here. This is for payroll calculation purposes PAYROLL MODULE Will have the salary information of every employee listed in the employee information’s database depending on the pay period requested. Contains allowances, performance bonus and deductible information of an employee such as loans, SSS, Pag-ibig, insurance and etc. Late and Absent deduction will be automatically provided depending on the schedule and log in and log out information of an employee on a specific pay period. Calculation of pay on a given pay period. EDITING MODULE Any changes made on the system will require reason why such changes is made and will be tagged on the username used for making such changes. ACCESS LOG MODULE This provides reports of anyone who tried to access the system with corresponding task, tabs and changes a specific user have made during a specific instance of access in the system. We can also have the IP address tracked if necessary. (if external access is allowed) REPORTS MODULE Can generate necessary reports needed based on the data provided on the previous modules. • Possible reports that can be generated 1. Total number of employee on probationary for a specific period. 2. Total number of new hires on a specific period 3. Total number of regular employee on a specific period 4. Total number of employee tagged with AOW on a specific period 5. Total number of employee terminated on a specific period 6. Total number of part timer on a specific period 7. Tardy and Absenteeism report for a specific pay period REPORTS MODULE • Possible reports that can be generated…continuation 7. Total number of employee on probationary for a specific period. 8. Total number of agents (tier 1,2&3 /shift managers/senior shift managers in a specific period 9. Leave accrued of all employees and/or on a specific employees for a specific period. 10. Loan balance of a specific employee 11. Pay slip of all employees and/or specific employee for a specific period. 12. Total number of employees with birthdays fall on a specific month 13. Total number of employees on leave on a specific period with type of leave filed. 14. and etc. granting that the data needed for the said report is available on the databases of this system. MESSAGING SYSTEM (OPTIONAL) Internal messaging system. Allows a user to send message to another user. This way the internal line of communication is open for everyone.
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