Florist knowledge Florist knowledge 1. Florist flower shop business operators should pay attention to grasp business opportunities business opportunities. Expert believes that there are several large festivals not to be missed, this period is very important to do marketing right path. New Year&#39;s Day each year on January 1, Happy New Year update, Carnival hi. Decorated with colorful flowers and trees room, or gift friends and family, is ideal for many medium and large urban dwellers. Kumquat, among the green leaves covered with golden fruit, dazzling, full of auspiciousness; Senecio bright green leaves on the mast, tufted with colorful flowers, creating a more harmonious atmosphere joyous. Chinese New Year it is family, love, happy friendship. People of the New Year with flowers in general psychology is: to bright color, can reflect the Carnival joy, prosperity and good intention. Performance are better warm, rich, lucky flower gifts for relatives or decorative room. Statistics show that many businesses: only half of the Spring Festival, flower sales to the annual sales volume accounted for 40%. Valentine&#39;s Day every year on February 14 is dominated by roses, roses beautiful than charming, intoxicating aroma, bringing infinite love. Plus a box of chocolate roses, send girlfriend or boyfriend, can send a cavity feelingly. Although Valentine&#39;s Day from the West, but because it helps communication between young people&#39;s feelings, so popular. Mother&#39;s Day every year in May on the 2nd Sunday is Mother&#39;s Day. Maternal love is unselfish, but there is no national boundaries. Life for the child-rearing mother worked hard to pay the most, each day is to remind children to always remember to do the hard work and care for her mother Grace. Carnation is the flower of mother love, it is kind, warm and sincere synonymous. Mother alive, the red carnation is the first giveaway; mother&#39;s death, the white carnation is the best way to commemorate his mother. Therefore, the carnation is the smallpox City teas sell goods. It is noteworthy that, in 2000 Mother&#39;s Day, some local authorities began to rare orchids and other flower teas sell trend. Shop, Father&#39;s Day every year in June the 3rd Sunday is Father&#39;s Day. Fatherly love than motherly love, as though human nature is full of endless beauty, but is different. Feelings of fatherly love, as full-bodied flavor of wine products as appropriate, the cup filled with both nectar of the spicy, like the earth is also full of tenderness. In the Father&#39;s Day this day, children do online flower shop can send a bouquet of yellow carnations or Dendrobium, to express his father&#39;s respect and gratitude. In Japan, Taiwan, and Dendrobium be regarded as &quot;Father loves flowers.&quot; In addition, the white rose, pansy, bloom is ideal for Father&#39;s Day gift. Mid-Autumn Festival Mid-Autumn Festival is a traditional festival for family reunion. Gladiolus, orchids, lilies, anthurium and other best embodies the feeling that people look forward to almonds. Osmanthus fragrans, dahlia, zinnia, etc. are also suitable for Mid-Autumn Festival gift. Osmanthus noble, lofty, Dahlia colorful, Huagui Dian Ya. Near the Mid-Autumn National Day, the market a string of red, aster, Calceolaria requirements such as flowers are large, can be prepared in advance. ? 2. Floriculture is the soul of florist flower shop established, place the name suggests the dissemination of the United States, their products are flowers, but the secret is in the business florist flower shop selling not only flowers, and more for consumers high levels of floral art and floral design services. If you shop on the flowers were simply dressing, or flower shop selling flowers and light, then the flower shop&#39;s competitiveness will be eroded, especially in the face of wholesale flowers lined the city status, style and flower shop to be in the works grade of the founding works on. Floral design is my strong sense of florist industry and foreign trade gap with the main reason. Since it is established flower shop flower shop soul, then the personnel engaged in florist industry, we must learn professional floral knowledge, efforts to improve flower quality, so as to high quality customer service. The key to retaining customers Maintain a high tone can make people think I want to be happy for you even in the busiest holiday for the smile is audible operating flower shop in prices, with competition and other factors, how to keep your Shanghai&#39;s flower shop customers can not easily be ignored as a business tips. Let us look at the following &quot;Ten to re-visit customers a good way.&quot; First, to ascertain the names of customers here and there to remember a name you know the secret: his name to a 30 seconds, and the names and faces of association. Second, understand the customer&#39;s hobbies you have frequented a restaurant, so service personnel can help you order? Attention to customer preferences can best express your commitment to customers the highest. Third, with an active approach to responding to your customers know when you serve a customer to speak body language and tone, even if you are unhappy today, must pretend to feel pretty good. Positive attitude will make things difficult for you to win even the most customers. Fourth, training to maintain a friendly telephone voice high tone, to make people think you are very happy to serve him. Remember! A smile is audible. 5, to eliminate the barriers between customer and whenever you have to leave the counter or other obstacles as far as possible, to service the customer in front of you. 6, lead the way when your customers ask where to find something, you have to take them to the office or personal belongings for their selection. 7, to achieve the commitment you have said you want to call your customers it? Fighter now! You promised to help customers order a plant it? Now go do it! This is a good way to establish the best credit. 8, tactfully deal with disputes when disputes arise with customers, do not blame others or find excuses to listen carefully and ask questions point to learn more facts, find out what customers need, any problem can be solved things, and again determine whether the customer satisfaction. 9, do not forget the environment to spend too much time to know a customer who would be the neglect of other customers. Self-training acute powers of observation, even when you focus on an individual who must also be able to store other customers at the same time know what happened. 10, timely expression of gratitude to your customers Often to have business dealings with your customers thanks. For example, when he compliments your flower shop in Shanghai, give advice, or wait service, are said to him, &quot;Thank you&quot; a good time.