Translation Services for HM Prison Service
K International, an established provider of foreign language services, is a preferred supplier for the provision of translation services to Her Majesty's Prison Service under contract ST032007. With over 20 years experience within the public sector our staff have the knowledge and experience to assist with all your translation needs. Offering a tailor made service, we ensure that there is always an expert on hand to offer help and advice. The contract is set up and ready to be used today! Contact your dedicated Account Manager to register on 01908 572600, or firstname.lastname@example.org.
Reception Ontvangs 接待处 Receptie Réception Empfang Accoglienza 受付 리셉션 Recepção Goobta soo dhawaynta Recepción
What do we offer HM Prison Service?
Translation of Pin Phone calls Multilingual induction material Specialised medical/legal interpreters Braille, BSL, Large print and EasyRead Race Relations material Foreign national letter translation Voiceovers and Audiovisual translation Foreign national call clearance
What makes us different?
Security cleared UK based translators Flexible turnaround times Free access to previous translations Over 20 years HMPS experience Bespoke management information No minimum charges Itemised billing Capped spend option
What do we do?
Foreign national call clearance
Clearing foreign phone numbers can be a difficult task - is the contact legitimate? We have developed a service where a qualified native speaker calls the telephone number on behalf of the prison service to confirm that the information you have been provided by the inmate is correct (ID of their contact, relationship to the inmate, willingness to receive calls from the inmate). The results of this telephone conversation are presented in a report within 10 days of the telephone number being submitted to us. This service is provided for a single flat fee. Please see form HMP1
Foreign national phone call translation
We are fully compatible with the British Telecom Pin Phone system and are set up to accept work stored on Pin Phone encrypted Compact Discs. Telephone conversations sent to us for translation under 30 minutes in length are returned within 48 hours of receipt via e-mail in Microsoft Word or Adobe PDF format. All Pin Phone translations are carried out by properly vetted linguists based in the UK. Please see form HMP2
Foreign national letter translation
We offer a full translation service which takes the incoming or outgoing non-English letters from the prison's censor department, and returns a formatted English copy in either a printed format or as a Word document. This service is available in over 150 languages, and we are able to work with original letters, photocopies or scanned images. They can be posted, faxed or emailed to us. Please see form HMP3
Having accessible induction materials can be key to ensuring foreign national inmates understand the rules and procedures of an establishment, and who to contact for support in cases of bullying or racism. We have helped numerous establishments reproduce their induction material in a variety of languages in printed form, on audio cassette and compact disc. We also offer services such as Braille, large print, EasyRead and British Sign Language video for inmates who have disabilities or learning difficulties. Please see form HMP3
Specialised medical and legal interpreters
We can provide qualified face to face interpreters for medical appointments, legal appointments, bail hearings — practically any situation where you need to be sure your foreign national inmates have a full understanding of what is being discussed around them. Our interpreters are professionals, who will remain strictly impartial during the process and immediately report any attempts of dishonesty or coercion. Wherever possible we take into consideration any cultural concerns regarding the appropriateness of the race, gender and age of the interpreter we assign. Please see form HMP4
How to use us
How can you start using our services today? Simply call our HMPS account team on 01908 572600 to register for an account - it's fast, free and will give you full access to all of our services.
How do I send a Pin Phone call for translation?
The BT Pin Phone systems have been upgraded with the ability to burn numerous or individual calls to an encrypted compact disc. Here at K International, we have the equipment to decrypt these CDs in a secure environment. To send us a compact disc burn your selected tracks to the disc and select a password - keep this password secret and do not write it on the disc. Full instructions for this process (including details of how to send us the disc and other important information) can be found on form HMP2.
How do you charge for Pin Phone transcription?
The translation of foreign audio to English text is a 3 stage process, the key factor to the cost of translating the call is the amount of words spoken. Stage 1 - Listening to the telephone call The first stage is for the linguist to listen to the call in its entirety; this is for the linguist to become familiar with the voices on the call, the sound quality of the recording and to seek out any potential problems such as more than one language being spoken. For this stage there is a listening charge of £1 per minute. This may involve the linguist listening to the call multiple times - if this is the case, you will only be charged for the first listen through. Stage 2 - Foreign audio to foreign text During this stage the linguist will transcribe the telephone conversation word for word in its native language. This is charged at £50 per thousand words transcribed. Stage 3 - Foreign text to English text Lastly the linguist will translate the foreign text to English text, providing comments where appropriate to explain specific terms that were used during the conversation that may not have an obvious equivalent in English, and flagging anything unusual. Translation is charged per thousand words.
How soon can it be done?
Our standard turnaround times for translation and transcription projects are 24 hour, 48 hour, 3, 5, and 10 working days. Audio/video transcription depends on the priority of the job and the length of the original material. Under 30 minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 hours 30 to 60 minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 days 60 to 100 minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 days 100 to 200 minutes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 days If you require a faster turnaround for your project, we can usually accommodate this - please contact one of our team for further details.
Do you need help with a translation issue? Do you have a question regarding languages? Let us help! Call our team on 01908 572600 or e-mail us at email@example.com for immediate assistance.
Foreign national call clearance Pin phone transcription (Full) Pin phone transcription (Summary) £40 per telephone number £1 per minute listening charge + £50 per thousand words transcription charge + translation cost per thousand words* £3 per minute, fully inclusive
* Translation cost differs based on source language; the prices below are the cost per thousand words. Western European Eastern European Asian, Arabic & Oriental African Other specialist £70 per thousand words £90 per thousand words £103 per thousand words £147 per thousand words £160 per thousand words
K International plc, Carina Building East, Linford Wood Business Park, Sunrise Parkway, Linford Wood, Milton Keynes, MK14 6PW
Translation Service Helpdesk
Tel: 01908 572600 Fax: 01908 670170 E-mail: firstname.lastname@example.org Web: www.k-international.com