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How to Disable Pop-up Blocker Settings For help on adjusting your pop-up blocker, select the program(s) you currently use by clicking on the program name. To learn more about pop-up blockers and what they do, click here. Internet Explorer Google Yahoo AltaVista Dogpile Ask Jeeves Norton Zone Alarm Net Nanny This help document provides assistance on pop-up blocker settings for many of the common programs, however; there are more programs on the market with more becoming available every day. After trying all of these solutions, if you continue to receive a pop-up blocker message when accessing Listing Load, review the icons on the lower right corner of your screen in the system tray for a program that could be a parental control, anti-spyware/anti-virus related program, as these may have a pop-up blocker setting. Please consult the manufacture for additional assistance. What are pop-ups? Pop-ups are windows that appear over the Internet page that you are trying to view. Usually, pop-ups appear in the form of advertisements. However, in some cases, pop-ups are necessary and helpful as they provide tips on the page you are trying to view. It is necessary to allow pop-ups on Realcomp Online® to receive the full functionality the program was meant to provide. Realcomp Online® does not have any pop-up windows that display advertising. What are pop-up blockers? Pop-up blockers are used to stop pop-up windows from appearing. If you have a pop-up blocker installed and enabled, you will not be able to access Listing Load. Why is it necessary to allow pop-ups in Realcomp Online® Listing Load? Listing Load has a series of information verification processes performed. For example, Listing Load uses Pop-ups for the school district pick list or to authenticate a Property ID number entered. This portion of the Realcomp Online® system relies on the use of popups in order to accomplish these tasks. Do I have to disable my pop-up blocker program or can I allow access to just Listing Load? Many programs come with a pop-up blocker that contains the functionality to adjust the program settings to allow pop-ups in Listing Load and will continue to block pop-ups on other Internet websites. How do I adjust the pop-up blocker settings to allow access to Listing Load on Realcomp Online? First, you will need to determine what program you have installed that is blocking popups. This may be as simple as checking just one program or it may require you to check several. Let’s start with the most common pop-up blocking programs. Use this help guide to walk you through adjusting the settings for your pop-up blocking programs. Internet Explorer Internet Explorer comes with a Pop-up Blocker that is enabled by default. To allow Popups for listing load to go: 1. On the Tools menu at the top, point to Pop-up Blocker, and then click Pop-up Blocker Settings. 2. In the Address of Web site to allow box (Figure 1), type listingload.realcomponline.com, click Add and then click Close. For further information: http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx.. Note: if the Pop-up Blocker Settings option is not an available for you to select from the Tools menu, then your Pop-up Blocker is enabled through another program. Please proceed to the next section. Figure 1 Google If you have the Google toolbar, the Pop-up Blocker settings may be preventing you from using Listing Load. There are two ways to determine if you have the Google toolbar installed. First, look on your Internet Explorer window and see if Address Bar (Figure 2). appears below the Figure 2 The second way to check if you have the Google toolbar installed is to select the View menu and click on Toolbars. From this list of menu items, do you see Google? If you do, click on Google so your Google toolbar will appear as shown above in Figure 2. Steps to disable the Google Pop-up Blocker 1. Click on Options at the far right side of the Google toolbar. 2. From the Toolbar Options window (Figure 3), uncheck Popup Blocker and click OK. Note: if Popup Blocker is already unchecked, then your Pop-up Blocker is enabled through another program. Please proceed to the next section. Figure 3 For further information go to: http://toolbar.google.com/popup_help.html Yahoo If you have the Yahoo toolbar, these Pop-up Blocker settings may be preventing you from using Listing Load. There are two ways to determine if you have the Yahoo toolbar installed. First, look on your Internet Explorer window and see if the Yahoo logo the Address Bar (see Figure 4). appears below Figure 4 The second way to check if you have the Yahoo toolbar is to select the Internet Explorer View menu and click on Toolbars. From this list of menu items, do you see Yahoo? If yes, click on Yahoo so your Yahoo toolbar will appear as shown in Figure 4. Steps to disable the Yahoo Pop-up Blocker 1. Click the Toolbar settings icon on the Yahoo toolbar. This icon looks like a pencil. 2. From the drop down menu select Toolbar Options. 3. Uncheck Pop-Up Blocker and click OK (Figure 5). Note: if Popup Blocker is already unchecked, then your Pop-up Blocker is enabled through another program. Please proceed to the next section. Figure 5 For further information go to: http://help.yahoo.com/help/us/companion/pub/pub-07.html AltaVista If you have the AltaVista toolbar, the Pop-up Blocker settings may be preventing you from using Listing Load. There are two ways to determine if you have the AltaVista toolbar installed. First, look on your Internet Explorer window and see if the AltaVista logo appears below the Address Bar (see figure 6). Figure 6 On/Off Button The second way to check if you have the AltaVista toolbar is to select the Internet Explorer View menu and click on Toolbars. From this list of menu items, do you see AltaVista? If you do, click on AltaVista so your AltaVista toolbar will appear as shown in figure 6. Steps to disable the AltaVista Pop-up Blocker On the AltaVista Toolbar, click the On: button to disable pop-up blocking. The button changes to Off. For further information about the AltaVista toolbar see: http://www.altavista.com/toolbar/hlp/settings#popup_blocker Dogpile If you have the Dogpile toolbar, their Pop-up Blocker settings may be preventing you from using Listing Load. There are two ways to determine if you have the Dogpile toolbar installed. First, look on your Internet Explorer window and see if the Dogpile logo appears below the Address Bar (see figure 7). Figure 7 The second way to check if you have the Dogpile toolbar is to select the Internet Explorer View menu and click on Toolbars. From this list of menu items, do you see Dogpile? If you do, click on Dogpile so your Dogpile toolbar will appear as shown in figure 7. Steps to disable the Dogpile Pop-up Blocker 1. On the Dogpile Toolbar, click the drop-down arrow on the # blocked button. 2. Click Allow Popups for this site. The toolbar button changes to Popups allowed. For more information go to: http://www.dogpile.com/info.dogpl/tbar/inc/faq_popup.htm Ask Jeeves If you have the Ask Jeeves toolbar, their Pop-up Blocker settings may be preventing you from using Listing Load. There are two ways to determine if you have the Ask Jeeves toolbar installed. First, look on your Internet Explorer window and see if the Ask Jeeves logo appears below the Address Bar (see figure 8). Figure 8 The second way to check if you have the Ask Jeeves toolbar is to select the Internet Explorer View menu and click on Toolbars. From this list of menu items, do you see Ask Jeeves? If you do, click on Ask Jeeves so your Ask Jeeves toolbar will appear as shown in figure 8. Steps to disable the Ask Jeeves Pop-up Blocker 1. On the Ask Jeeves Toolbar, click the drop-down arrow on the # blocked button. 2. Click Allow popups from this site. The toolbar button changes to Site popups allowed. For further information go to: http://sp.ask.com/docs/toolbar/helpbuttons.html Norton On the System Tray located at the bottom of your screen near the clock, click the Norton icon, and select Open Norton Internet Security. Norton AntiSpam and Norton Internet Security 2005 and 2006 The status (on/off) of Popup Blocking is displayed on the Norton AntiSpam features window (Figure 9). To disable Pop-up Blocking In the main window, on the left side click Norton AntiSpam. Click Pop-up Blocking > Turn Off. Norton AntiSpam and Norton Internet Security 2004 and earlier to disable Pop-up Blocking In the main window, double-click Ad Blocking. Uncheck Pop-up Window Blocking. Click OK. For more information on the Norton Security program settings go to: http://service1.symantec.com/SUPPORT/nip.nsf/docid/2002070914432936 Zone Alarm Right click on the ZoneAlarm icon in the System Tray located at the bottom right corner of your screen near the clock. Select Restore ZoneAlarm Pro Control Center. Click Privacy, which is on the left vertical panel. Click the Site List tab, and then click the Add button at the bottom. In the Add Site box, type listingload.realcomponline.com for the site and click OK. Click the red X at the top right to close ZoneAlarm Pro Control Panel. Figure 9 Note: The ZoneAlarm download may also include the Yahoo Toolbar, which may also be blocking pop-up windows. To disable the Yahoo toolbar, see Yahoo Toolbar instructions above. For more information about the Zone Lab program settings go to: http://www.zonelabs.com/store/content/support/support.jsp?dc=12bms&ctry=US&lang=e n&lid=nav_csmain Net Nanny If you have Net Nanny installed, open the Net Nanny settings by going to Start>Programs>Net Nanny>Net Nanny Settings. Click the tab at the top called, "2. Blocking Options." From the Blocking Options tab, uncheck Block Pop-up/Popup under Windows, click Apply.