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Posted:08-19-2010
Language:English
Shared Goals, Shared Knowledge, and Mutual Respect = A Shared Mission

Shared Goals, Shared Knowledge, and Mutual Respect = A Shared Mission

Publisher: Pearson Education

Published on: 07/01/2010

By: James F. Parker

Available Formats: PDF
Requires: Adobe Digital Editions Download
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Description
This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version.This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (9780132343343) by James F. Parker. Available in print and digital formats.Why teamwork across organizational boundaries is even more important than you realize—and how you can promote it.The term Jody Hoffer Gittell used to describe Southwest's greatest competitive advantage, "relational coordination," is basically an academic term for teamwork. In other words, people work across functional lines to achieve common goals. Through field research and statistical analysis, Gittel demonstrated that such teamwork is not just an organizational nicety—it produces a dramatic difference in performance....
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