TELEPERFORMANCE UK ANNOUNCES 6th SITE, ADDING NEWCASTLE TO ITS

							TELEPERFORMANCE UK ANNOUNCES 6th SITE, ADDING NEWCASTLE TO
ITS NATIONWIDE NETWORK OF OUTSOURCED CONTACT CENTRES
Tuesday, 20 January 2009


Teleperformance, the UK arm of the world’s leading outsourced contact centre
provider, today announces that it has added its 6th site, Gateshead, Newcastle to
its network through its incorporation of Teleperformance Technical Help UK.


Teleperformance has a nationwide network of multi channel contact centres in
Bristol, Birmingham, Ashby, Bangor and Newry in Northern Ireland. With the latest
addition of Newcastle, this brings the total number of seats to 2,500 and
strengthens the technical support offering.


Teleperformance works with a number of clients offering technical support and
help desk services to brands such as Apple, Sony Ericsson, Hewlett Packard and
Sun Microsystems, employing teams of multi-lingual agents speaking languages
including French, German, Spanish, Japanese, Korean and Chinese.


Jeff Smith, CEO and Chairman of Teleperformance, comments “We are delighted
to have added the Teleperformance Technical Help UK team to our nationwide
network of contact centres and to have strengthened our technical support
expertise through this move. We now have over 200 multi-lingual agents handling
levels 1, 2 and 3 technical help functions, supporting customers in 16 countries.
Technical support is a business function of growing importance and now accounts
for almost 20% of contact centre activity worldwide.”


Notes to editor;
• Teleperformance is the UK’s leading outsourced contact centre provider
www.teleperformance.co.uk and part of the Teleperformance Group, the world’s
largest contact centre outsourcer www.teleperformance.com


• Teleperformance Group last year purchased twenty4help Knowledge Service AG
and TechCity Solutions.


• For more information please contact Tina Stanley, Tina Stanley & Associates,
Tel/fax 01491 410250 email tina@tinastanleyassoc.com