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Citrix Consulting The Mystic of

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					Citrix Consulting
The Mystic of a
     successful project


Robert Vogel
Regional Manager Consulting Central & Eastern Europe
Agenda


• Citrix Consulting Approach to Projects
• Famous Diamonds Inc. – A customer project

• Our Focus in projects

• Our Tasks in this project

• Project Numbers

• Key Success Factors

• Discussion & Next Steps
Approach to Projects
A virtual customer story




         Famous Diamonds Sales Inc.

          ... is interested in a Citrix Access Infrastructure solution
                and asked for support in the upcoming project.
Famous Diamonds Sales Inc.

• Executive Summary
 Meanwhile, the Famous Diamonds Sales Inc. Group maintains
   fifteen plants in five countries with a total workforce of approx.
   2,900 employees and sales agencies in the world’s major
   industrial nations.
 With a European market share of about 11 % the family business
   is one of the worlds most important producers of Diamonds,
   jewellery and upgraded products such as necklaces,
   postformed and softformed elements. Famous Diamonds Sales
   Inc. is concerned about the implications associated with
   growing this server farm significantly, adding new applications,
   and allowing external access. Thus, Famous Diamonds Sales
   Inc. has engaged Citrix Consulting to talk about a project
   approach..
    Diamants Requirements

                                                           Business Needs:

                                        •   Grow fast with new locations
                                        •   Integrate external dealers
                                        •   No travel to admin subsidiaries
                                        •   Central BackUp/Recovery
                                        •   Security via Access Strategy




•   Is the Network Bandwidth enough ?
•   What from my momentarily Infrastructure can I use ?
•   What do I have to do to do the project in time and budget ?
                                                Business Dev.




                                                                    Start
                                              Proof of Concept                                Risk



                                                 Assessment




                          Analysephase
                                                Design Reqt’s
                                                                            10-15%



                                                Detail Design




Citrix Consulting Focus
                                                                                                     The Project Lifecycle




                          Designphase
                                              Design Verification

                                                  Integration

                                                   Testing
                                                                                     85-90%




                                                     Pilot
                          Build- &Testphase




                                                Build to Scale

                                                   Roll Out
                                                                                      Spend




                          Rollout Phase




                                                  Operation
                                                              t
                           Business Case




                                                Start
                          Proof of Concept




                                                $$
                             Assessment

                            Design Reqt’s
                                                        10-15%




Citrix Consulting Focus
                            Detail Design
                                                                               The Project Lifecycle




                          Design Verification

                              Integration

                               Testing
                                                                      85-90%




                                 Pilot




                            Build to Scale

                               Roll Out
                                                                 $$
                                                                      Spend




                              Operation
                                            t
    Agreed Tasks




•   Proof of Concept of the Network Bandwidth
•   Infrastructure Assessment
•   Design Requirement Analysis and a Design
What We Do - Product Activities
Proof of Concept

• Will it work in a Access Infrastructure environment?
   • Design Concepts
   • Applications / Printer / WebCams
   • Network & Devices
• Build a test environment to verify the above
   • Small scale
   • Non-production
• Document activities and findings
   • Brief overview only
• Pre-cursor to Design & Pilot activities
   Famous Diamantes Sales Inc.
   Proof of Concept
All network data that was measured with NetFlow was gathered from the two
network entrance routers nirrtra.net. in the Famous Diamonds Sales Inc.
IP: 10.2.255.62 and nirrtrb.net.
IP: 10.2.255.190 at Warsaw, shown in the figure below.




                                                            Fat Client SAP data flow


                POC                                              GO for IT
                Document
What We Do - Product Activities
Infrastructure Assessment

•   What is in place today
     • What is its specification?
     • How well does it work?
•   Comprehensive analysis of current IT infrastructure
     • 15 discrete areas of a Citrix MetaFrame environment
     • Each scored against Citrix Consulting’s best practices for
        enterprise-class implementations
     • Ranked in order of criticality
•   Vital as a
     • Root-cause analysis to assist in optimising current environments
     • Pre-cursor to any subsequent design, migration or environment
        scale-up or scale-out
     Citrix Access Infrastruktur
     Infrastructure Assessment

                        Internet/WAN             DMZ                                  Secure Network
  Infrastructure
   Assessment                                                         Password Manager
                                                                                                                   Company
                                                                                                                  Ressources


 Client Workstation                                                                                       HTTPS

    Applikations
                                                                             Client                                 Directory
Presentation Server
                           Desktop
    enviroment
                                                                 Advanced                                 MAPI
                                                Access
      Security         Password Manager         Gateway           Access
   MS Windows                                                     Control                                         Mail/Calender
                                          SSL              SSL
   enviroment
      Printing                                                                                            SMB
                                                 Gateway                Access Kontrolle
Network Architecture        Client
                                                                                                                  File-System
  Serverhardware
  Testenviroment                                                                                          HTTPS

  Change Control
                                                                                                ICA/RDP             Intranet
System Management          Meetings

      Support                                                           Presentation Server

BackUp & Recovery                                                           Password Manager
 Disaster Recovery                                                                                                Applications
      Training
                          Call Center
    Fast Track IA –
    Infrastructure Assessment

      High           Medium-High   Medium   Medium-Low   Low
       (5)               (4)         (3)        (2)       (1)


The following chart lists each
of the infrastructure
components reviewed as part
of this engagement. Each
component is given a
criticality rating as well as a
readiness rating of:




               IA
               Document
What We Do - Product Activities
Design Requirements Analysis

• How needs should the target environment meet to be fit for
  purpose?
   • Functional and Business Requirements
   • Define what within current environment can/can’t be
      changed (using information gathered from the IA)
   • Integration of Power Users
• Document and agree with client
• Vital as a delivery
   • An agreed definition against which to define and deliver a
      relevant detail design
   What We Do - Product Activities
   Architecture & Detail Design

• With information gathered from an
  Infrastructure Assessment…
• Systems Architecture
   • Provides a high-level view of main
      components within a target
      MetaFrame environment
• Detail Design & Documentation
   • Design and document a solution that
      can be implemented
   • Covers x discreet areas necessary
      to address when designing
      enterprise-class Citrix Infrastructure
      environments
   • Incorporates Citrix Consulting
      experience and best practice
     Design – Summary & Blueprint

Design Summary
Famous Diamonds Sales Inc. will implement a global, single Citrix Presentation Server farm
solution for its production environment. The farm will have a single zone with member servers
and data residing in the Warsaw data center. A Microsoft SQL 2000 Server will be dedicated
for the production farm data store
and the Citrix Resource
Manager summary database.
The Citrix Access Suite
license server and the
Microsoft Terminal Services
License Service are hosted
on both Citrix Web Interface
servers in an active/passive
mode…...
 Design –
 Key Decisions & Detailed Design




After this work „Famous Diamonds“
was able to start the implementation
and operating Phase !!!
   Numbers of the project…

Plants:       all over Europe (also in Russia) connected via Satelite
Employees:    2900
Team:         2-3 Citrites / 3-4 Customer employees
Duration:     Start October 2005, ends in February 2006
Budget:       1080 hours / 200.000$ / expenses directly
              paid by customer
Additional:   Prior Fast Track IA / Proof of Concept -> 240h


Major Challenges:    User acceptance, timeframe, RollOut,
                     no existing standards

Number of escalations:       1
    Key Success Factors in the Project


•    Extreme customer orientation
•    Solution oriented together with the customer
•    Teaming with clear roles and responsibilities
•    Clear escalation process in this project (open communication)
•    Positioning between pragmatically and process oriented behavior
•    Flexibility cause of “Up & Running” their environment
•    Operating Manual reuse for other projects
•    Standard Plug In Client
•    Enhance the Client Lifecycle
•    Lower Admin costs – enhance internal IT Service
   Customer Feedback !

Sent: Donnerstag, 16. März 2006 06:22
To: Holger Temme
Subject: Consulting
Dear Mr. Temme,
I really need to compliment you on your good respectively very good consultancy
service. You and your team did an outstanding job at Famous Diamantes, which is
unfortunately not common in the consultancy business.
Beside the excellent operating manual which can be easily used as a blueprint for
other areas, you supported our “cowboys” extremely well - this is true for technical
issues and beyond. Last but not least, the “main” focus – to build and run Citrix –
was performed very well.

Please hand down this praise to your whole team.
Kind regards,
John Do
CIO Chief Information Officer
 Thanks for
 your patience !

 Q&A

Robert Vogel
Regional Manager Consulting Central & Eastern Europe
The Consulting Team
Citrix Consulting


                  Mission:
 To ensure the successful implementation of
 Citrix products by providing expertise and
      experience in Citrix technologies,
 methodologies, tools and best practices to
          Partners and Customers.
Citrix Consulting Team

• A worldwide team of experienced Enterprise Managers, Architects
  and Consultants
• Access to Citrix enterprise implementation “Best Practices”
• Onsite consulting team that understands all aspects of the
  customer and partner environment.
• Work close together with partners
• Specialists in Citrix products & technologies
• Specialists in related 3rd party products & technologies
  Citrix Consulting Worldwide

America: 73 Consultants              EMEA: 33 Consultants



                                             Munich, Paris
                                             London
                   Fort Lauderdale


                 Worldwide 141 Consultants
                                       Hong Kong,
                                                             China




Corporate Consulting Team:                                           Sydney,
                                                                     Australia
17 Consultants
                                                             APAC: 18 Consultants
Consulting Tasks
Citrix Consulting Tasks &
Packages

 Health Check                 Design                 Operating
                                                      Manual
 Infrastructur               Proof of
                                                   ITIL Standard
   Analyse                   Concept
                                                      Migration
   Design                     Stress                  Workshop
 Requirement                  Testing
   Analyse                                           Whiteboard
                                Pilot                 Session
   Design                                              Business
                           Application
  Document                                             Benefits
                            Roll Out
   Review                                              Workshop
  Project in respect to individual customer requirements
      Solutions Delivery
      Methodology
    Citrix Consulting tailors its solutions
    and project approach to fit the
    needs of our clients, while adhering
    to our proven methodology

•    ANALYSIS
      • Infrastructure Assessment
      • Proof of Concept
      • Design Requirements
        Analysis
•    DESIGN
      • Architecture & Detail Design
      • Design Verification
•    BUILD & TEST
      • Scalability Testing
      • Pre-Production Pilot
Design Verfication
What We Do - Product Activities
Design Verification

• Using Detail Design and Documentation…
• Define and create a design verification environment
   • Used to validate Design and performance criterion
   • Modify design if necessary
• Clean up and hand over with design as Test & Development
  environment




         Design
         Document
What We Do…

• BUILD & TEST
   • Application &
     Infrastructure Integration
   • Automated Builds
   • Profile Management
     Solutions
   • Citrix product
     customisation
• ROLLOUT
   • Production Pilots
What We Do…

• BUILD & TEST
   • Application &
     Infrastructure Integration
   • Automated Builds
   • Profile Management
     Solutions
   • Citrix product
     customisation
• ROLLOUT
   • Production Pilots
 Thanks for
 your patience !

 Q&A

Robert Vogel
Regional Manager Consulting Central & Eastern Europe

				
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