Employee Insubordination Eragon Marketing How to Deal With Defiant staff? Errant Employee ●As a management team, do you have problem dealing with defiant employees? This type of incidents have to be handled immediately, tactfully and professionally. Any delay will encourage other employees in the organisation to follow suit. Inappropriate handling will lead to chaos in the workplace, losing your reputation, credibility and ability to manage your workers in the long run. SOP on Handling ●Firstly, you must confront the staff using rules and regulations in place. A systematic and unbiased approach is crucial. Take the time to sit the employee down comfortably to find out the reason behind his errant behaviour. Next, explain to him clearly and firmly that his errant behaviour is not acceptable, he have to make an effort to change and comply to the rules and regulations by all means. You need to monitor him on a regular basis, set the goal and resolve problems that arise if necessary Last Resort ●If the staff repeat the bad behaviour again, then a disciplining action have to be enforced against him. Lastly if no improvement is observed, reprimand him by employment termination as a last resort. Company Policies ●In order to protect your organisation against such errant behaviours and unpleasant scenarios, you need to ensure your company standard operation procedure, company rules or regulations, employment terms and conditions and company policies are in place. A proper training program is essential for all employees to learn the workplace rules and company policies. Defiant Staff ●Be aware that employees who disrespect the management team will not be productive, may not retain our regular or potential clients by all efforts, and may not cooperative and coordinate well with other employees. Hence this will effect the overall productivity, performance and efficiency of the company. So if a defiant worker selects to challenge the company systems, you shall not retain him.