Question What is TouchFlo 3D? How do I use TouchFlo to navigate my device? What is Remote Desktop Mobile? What is Managed Programs? What is Domain Enroll? Does my device have built in voice recognition? What is Video Share Calling and how do I use it? What Is Customer Feedback? What is Error Reporting? I am unable to load a 3rd party application on my device. What can I do? What is Worldcard Mobile and how do I use it? What is JetCet Print 5? What is FM Radio and how do I use it? What is YPmobile with Navigation and how do I get it? What is Search Widget? What is TV Out? How can I track stock on my device? Answer TouchFLO 3D is a new intuitive user interface that gives you control over the device with the touch of your finger. Use finger gestures to navigate programs, browse the web and flick through contacts, email, photos and albums. You can use the TouchFlo 3D and the device Touch Screen to: Navigate left to right: Press and hold your finger on the active tab, then slide your finger right or left over the tabs. Release when you have selected the desired tab. Note: Apply some pressure when pressing and holding on the active tab to be able to slide over the tabs. Navigate Up/Down: To browse through pictures, emails, etc, swipe your finger up or down on the item on the screen To Zoom in: Tap twice on the area to zoom in on that area or use the Zoom slider that is just above the Applicarion keys on the front of the device. To Zoom out: Tap twice on the area to zoom out on that area or use the Zoom slider that is just above the Applicarion keys on the front of the device. Note: This function is only available in the following applications: • Album • Camera • Opera Mobile • Word Mobile and Excel Remote Desktop Mobile provides remote access to the desktop of your PC (running Windows Operating Systems) from your device. With Remote Desktop, users can connect to their office PC from the field and access applications, files, and network resources as though they were in front of their PC at the office. Requirements: Windows XP Professional Windows Vista: Ultimate, Business, and Enterprise Windows Server 2000/2003/2008 Windows Small Business Server To configure Remote Desktop Mobile, Using TouchFlo 3D go to the Programs Tab, seleedct All Programs and then Remote Desktop Mobile. Enter in your Computer name, User Name, Password, and Domain for the Windows Terminal Server that you are trying to access and tap Connect. Managed Programs shows programs installed on the device by the users company via an Enterprise Server and cannot be manipulated by the user. Users can view Managed Programs using TouchFlo 3D by going to the Settings Tab>All Settings>System>Managed Programs. Enrolling in a Domain will connect a device with company resources and give the company access to turn on/off features of the device (such as not allowing SMS messages, allowing certain applications and not others, etc). You will need your email address, server address and the enrollment password provided by your system administrator. To Enroll, using TouchFlo 3D go to the Settings Tab>All Settings>Connections>Connections>Domain Enroll. Tap on Enroll. Enter your email address and Password, tap Next and follow the onscreen instructions. This device includes Microsoft Voice Command. Microsoft Voice Command can be used to: Dial any number in your phone book without recording a voice tag. Open Programs with your voice. Choose a specific song artist/title to be played. MS Voice Command Announces: Incoming voice call Caller ID/Contact info. Text Messages. E-mail sender & subject line. Upcoming appointments. MS Voice Command Configuration options can be found under: Using TouchFlo 3D go tothe Settings Tab and select All Settings>Personal>Voice Command. Note: To use MS Voice Command, press and hold the Send Call Button and speak your command after the tone. Video Share Calling allows you to share one-way video with another wireless subscriber while talking on the phone! With Video Share, you can: Capture live video, streaming that video to another Video Share subscriber in near real time. Record a live video stream that may be shared at a later time to other Video Share subscribers. Start and stop the video stream during the course of a call. Requirements: Caller and recipient must have the Video Share Calling feature provisioned on their service; contact AT&T for assistance. Caller and recipient must be in a 3G coverage area. 10 or 11-digit dialing is required when placing calls. Using Video Share: Place a live Video Share call (using 10 or 11-digit dialing) to another Video Share subscriber. The "Video" button will be enabled after approximately 5-20 seconds. Tap the "Video" button to being establishing a connection. "Establishing Video Connection" will display until the recipient selects "Accept," then Video Sharing will begin. Customer Feedback is a program that provides Microsoft detailed information about how you use your device (functions, applications, etc.)and uses the data network to send this information to Microsoft. Note: You do not incur data charges for this transfer. Microsoft then uses this data to make improvements to their products and applications. User participation is optional; if you would like to participate, using TouchFlo 3D, go to the Settings Tab>All Settings>System>Customer Feedback and check the box for “Send Feedback”. Note: This program does NOT transmit any of your personal information to Microsoft; it only sends data on how your device is being used. To help Microsoft improve their products, this device can collect information on software operation for later reporting in the event of a serious error. Reporting this information when errors occur is completely voluntary and confidential; none of your personal information is collected during this process. Error Reporting uses the data network to send information to Microsoft. Note: You do not incur data charges for this transfer. User participation is optional; if the customer would like to participate they can us TouchFlo 3D to select the Settings Tab>All Settings>System>Error Reporting and check the box for “Enable error reporting”. Verify that there is enough memory available on your device by usngin TouchFlo 3D and selecting System Tab>All Settings>System>Memory. Note: You need at least 5MB of Storage and Program Memory available at all times in order for the device to function properly. Some applications can be installed and run from a Micro SD card; try installing the application on a MicroSD card. Some applications have to be downloaded to a PC and then be copied to your device in order to install them. Verify that the application is compatible with your device, that you are following the installation instructions provided by the application vendor and contact the software provider for further assistance. WorldCard Mobile uses the mobile phone camera to capture a business card image. It recognizes/sorts/exports contents to your devices Contacts efficiently. To Use: From the Home screen, slide to the Programs tab. Tap on the WorldCard Mobile Icon. Tap on the Start icon to open the camera. With the device in the vertical position and the business card in view, tap the on screen capture button to capture the image. Tap the on screen Back Arrow once. Tap Recognize. Verify the information and tap Export to save to your Contacts. Note: Due to the various Business card formats, some of the information may need to be edited before Exporting. The device comes with JetCet Print 5 installed . JETCET PRINT lets you print documents, photos, email and much more from your Windows Mobile Pocket PC phone. Users can quickly add printers, browse to files and Print without complicated configuration steps or additional software required. Print the most common file formats with JETCET PRINT. Printing is fast, easy and intuitive. All you need is a Bluetooth® or network connection to get started. Complete your mobile office with JETCET PRINT. Key Features: • Print documents, pictures, email, email attachments, appointments, contacts, tasks, and web pages • Find Files - Easily navigate to your files and email using JETCET's tabbed user interface (the "JETCET Explorer"). • Take Pictures - JETCET PRINT's direct capture feature launches your device's onboard camera. • Edit Pictures - crop and apply preset filters, custom filters, and effects. • Add Places - create shortcuts to frequently used folders on your device or network. • Apply File Filters - use file filters to limit the number of files that appear in drop-down lists. • Read ZIP Archives - tap on a .ZIP file to reveal its contents and print supported file types within. • Select Multiple Page Layouts for documents and images. • Print to Letter, Legal, A4, and B5 paper sizes. Both AT&T and HTC provide limited Support for this feature; if you are unable to assist, refer the customer to the Westtek Support website. The JETCET PRINT printer drivers are based upon industry standard printer languages and provide support for select Canon, Epson, and Hewlett-Packard printers. For a complete list, please visit Westtek's Support page: http://www.westtek.com/support/support.htm Supported File Types: .doc, .rtf, .txt, .pdf, .ppt, .pps, .xls, .htm, .html, .bmp, .png, .gif, .jpg, .jpeg, .jfif, .jpe Supported Connection Methods*: The FM Radio application (found by selecting the Programs Tab> All Programs>FM Radio), when used in conjunction with a Wired Headset, will allow you to listen to local radio stations on your device. While the Wired Headset is required to use FM Radio, you do have the option to route the audio to the handset speaker instead of the wired headset (Bluetooth is not supported). This application helps you find local businesses, get maps and driving directions and save favorites on your device. To get YPmobile, go to the Programs Tab>All Programs>Get YPmobile with Navigation. Tap on the DOWNLAOD IT NOW link. Follow the onscreen prompts. Search Widget is an application that uses Windows Live to quickly search for information using pre-set categories or information that you enter yourself. To use the Search Widget, go to the Programs Tab>All Programs>Search Widget. TV Out in conjunction with a TV Out Cable (not included with the device) allows you to output from your device to an external display. To access TV Out, go to the Settings Tab>All Settings>System>TV Out. Access the Stock tab from the Today screen. Tap on Add Stock. Enter the stock symbol or name and tap on the magnifying glass. Tap on the Stock Name and it will be added to your Stock tab for easy access. You can track up to 20 different stocks at a time on the device. Note: The Stock service is powered by Y! Finance and may not be real time. Question How can I set up a custom tone for SMS, MMS, email, etc.? Windows Media Player won't recognize all of the music files that I loaded on my device, why? When I try to download a lot of songs, I always get timed out and the download stops. My device sometimes automatically switches between Ring and Vibrate mode. When I am listening to music via the built in Windows Media Player on my device and I press the Power button to put my device in hibernate mode, the playback stops. How can I continue to listen to my music without having my screen on? Answer Your device supports .wav files for custom alerts. To set an Audio file as your Alert: Activesync: Using Activesync, select "Explore". Open the "Windows Mobile-based device" Open the "Windows" Folder. Drag and drop file into the "Windows" folder. To set the file as your tone using TouchFlo 3D, select the Settings Tab>Sound>Ringtone>Select file from drop down. Windows Mobile Device Center: Using WNDC, select "File Management" and "Browse the contents of your device". Open the Application Data Folder. Locate and open the "Sounds" folder. Drop the file into the "Sounds" Folder. To set the file as your tone using TouchFlo 3D, select the Settings Tab>Sound>Ringtone>Select file from drop down. From and SD Card: On your device, go to the Programs Tab>All Programs>File Explorer. Locate the file. Highlight the file and tap Menu>Edit>Copy. Navigate to and open the “Application Data” Folder. Open the “Sounds” folder. Tap Menu>Edit>Paste. To set the file as your tone, go to Start>Settings>Sounds & Notifications>Notifications Tab>Select file from drop down. Your device will only recognize files types that it supports. Below are the supported file types: Video format supported: WMV, ASF, MP4, AVI, and RM Real Media. Audio format supported: AMR, AAC, WAV, WMA, MP3 If your device is not recognizing the files, your library may need to be updated. From within Widnows Media Player select Menu>Update library. This will start a scan that will look for all compatible audio files on the device and update the library. If you are downloading 50 or more songs to your handheld from your PC, the connection to your handheld may timeout. To bypass this, select the Settings Tab>All Settings > Connections > USB to PC. Check the box for “Enable advanced Network Functionality". Select OK. You will want to unclick this box if you are getting corporate email, as it may cause issues with VPN's and servers. Alternately, you also have the option to set your device to "Disk Drive" mode (for faster file transfer) by going to the Settings Tab>All Settings>Connections>USB to PC and selecting Disk Drive. Note: The storage card won’t be displayed in the devices File Explorer when connected to a PC in Disk Drive mode. You may have enabled the Automatic option found by going to Today Screen>Settings Tab>Sound and selecting Automatic. When enabled, the device switches to vibrate based on time marked as busy in the Outlook Calendar when synced with the device. If you manually press the Power Button once to put the device in hibernate mode, Windows Media Player music playback will stop. This is by design to allow you to quickly stop the playback. To continue listening to your music without leaving the screen on, let the device go into hibernate on it’s own; the music will continue to play. Question How do I turn Bluetooth ON/OFF on my device? Can I work with two Bluetooth devices at the same time? What Bluetooth Profiles are supported by my device? How do I pair my device with another Bluetooth device? Can I send my business card to another device via Bluetooth? Answer Access Communications (Settings Tab>Communications). Tap on Bluetooth to enable/disable the Bluetooth function. Note: To conserve battery power, disable Bluetooth when not in use. Your device has Bluetooth version 2.0 with EDR. A key differentiator is Bluetooth v2.0 support which allows for up to six active Bluetooth connections simultaneously. For example, a user could have a tethered connection to a PC via Bluetooth, while having a conversation on their Bluetooth headset, or use a Bluetooth GPS accessory for navigation while on a call on their Bluetooth headset. Your device even supports BT Stereo (A2DP) so that you can not only use your headset for phone calls but to listen to music too. Supported Profiles: Advanced Audio Distribution Profile (A2DP) Operating systems Audio/Video Remote Control Profile (AVRCP) Basic Printing Profile (BPP) Dial-up Networking Profile (DUN) File Transfer Profile (FTP) Hands-Free Profile (HFP) Headset Profile (HSP) Object Push Profile (OPP) Personal Area Networking Profile (PAN) Phone Book Access Profile (PBAP) Serial Port Profile (SPP) Service Discovery Application Profile (SDAP) SIM Access Profile (SAP) First, turn Bluetooth on by going to the Settings Tab> Communications. Next, tap Settings>Bluetooth. If you want your device to be discovered by another device, go to the Mode tab and check the box for "Make this device visible to other devices." If you want to have your device discover other devices, on the Devices tab, tap "Add New device". Make sure that the other device is set to discoverable mode. Once your device finds the other device, highlight the device you want to pair with and tap Next and follow the on screen instructions. If you have already configured your business card on your device, go to the Settings Tab>Communications. Tap on Bluetooth to enable/disable the Bluetooth function. Select Settings>Bluetooth. Select the Tools Tab and tap on Business Card Exchange. Follow the prompts. Question What Bluetooth Accessories has HTC tested and proven to work with this device What Storage Cards has HTC tested and proven to work with this device? What WLAN's has HTC tested and proven to work with this device? Answer Question Is there a setting to auto-switch between GPRS/EDGE/UMTS/HSDPA on my device? How do I turn on/off Wi-Fi? When I try to view webpages while connected to Wi-Fi, I get "Page Cannot be Displayed." What can I do? When I try to view webpages using the Wireless Network, I get a blank page. What can I do? Can I tether my device with my PC and use it as a wireless Modem? Answer This function is built in; the device will automatically switch to the fastest connection that is available without changing any settings. Access Communications (Settings Tab>Communications). Tap on WiFi OFF-ON slider to enable/disable the Wi-Fi function. Your device will then scan for available networks and provide a list to choose from. Note: To conserve battery power, disable Wi-Fi when not in use. To enter in the Wi-Fi networks settings manually, Access the Settings Tab >Connections Folder> Wi-Fi>Wireless Networks and input the settings provided by the service provider. You may need to adjust your Connections settings to use by going to the Settings Tab>All Settings>Connections >Connections>Advanced Tab. Next, tap on Select Networks and then from the "Programs that automatically connect to the internet should connect using" drop down list, select MY ISP. You may also have to disable the Proxy settings on the device by going to the Programs Tab>All Programs>Disable Proxy. Note: You will need to re-enable Proxy on your device in order to gain access to AT&T MediaNet content. This is usually seen if the device has been idle for a while and the Wireless Network connection has been lost however, the device isn't aware of the disconnection. To resolve this, end the Data Session by pressing the End Call Button once (this will remove the small 3G icon that is above your signal strength indicating that the connection has been ended) and launch your browser to establish a new connection. If this does not resolve the issue, perform a soft reset (this will prompt the device to attempt to establish a new data session). Yes, you can tether your device with your PC and use it as a wireless modem utilizing Internet Sharing (Programs Tab>All Programs> Internet Sharing) An AT&T Laptop Connect Plan is required for this ability; it you attempt to tether and are not set up for Laptop Connect, you will get an error message that says "The Remote Party has ended the connection". Please contact AT&T for further information and assistance. Question How do I use the People application? How to I set up Weather? What is Programs? How do I change my Today screen? How do I modify my Date and Time settings? How do I set a picture as my wallpaper on the device? How do I adjust the backlight on my device? How do I adjust the text size on my device? My backlight goes out after about 10-15 seconds on a call and tapping the screen doesn't do anything. What can I do? Something is wrong with my display; it goes dark after a few minutes of inactivity but my device is still powered on. What is happening? How can I change my Screen Orientation? My Screen alignment is orientation and/or alignment is off, how do I correct this? My screen alignment off (tapping on the screen registers in a different area of the device), what can cause this and what can I do? How can rearrange or removeTouchFlo 3D Tabs on my Home screen? Answer People allows you create a shortcut to frequently called Contacts for easy access from your Today screen. To add a contact to People: Tap on the Plus sign in the People application (off to the right of the screen). Locate and highlight the desired contact and then tap Select. Select (by tapping) a picture to be associated to the Contact (optional). You will then be returned to the main People screen where your addition will be reflected. Note: If there is a picture already associated with the contact on your device, you will not be prompted to select one. The Weather application provides quick access to local Weather and forecasts from your Today screen. To Add your city Select Weather tab and then select Menu>Add Location On the Select Country screen, browse through the list of countries or type in your country’s name. On the Select City page, browse through the list of cities or type in your city’s name. Note: Weather includes Major Cities Globally, NOT all ZIP codes are included and there is not an option to add more cities. For additional options: Tap Menu > Settings to change the Download Settings. Tap Menu> Celsius(Fahrenheit) to change how the temperature is displayed. Add Location: Use this option to add additional locations; this device can support up to 10 cities. Remove Location: Use this option to remove cities from your locations list. Programs allows quick access to favorite programs and applications with one-touch access from your Today screen. Add a Shortcut: Tap an empty shortcut slot (there are a total of 18 spaces; swipe up or down on the screen to see the other spaces). Select and tap on an application from the list. The new application shortcut is displayed on the Programs screen. Delete a Shortcut: Tap Remove in the lower right corner. Shortcuts are displayed with an X on them. Tap the application shortcut you want to delete. Tap Done to return to the Programs screen. The application shortcut is now deleted. Tip: To replace a shortcut, first delete the shortcut, and then add a new shortcut. If you have TouchFlo 3D enabled: From the Today screen, slide to the Settings Tab. Tap on Wallpaper and make your selection. If you have TouchFlo 3D disabled: Go to Start>Settings>Today to change the theme. Go to Start>Settings>Today>Items tab to change the items that are shown on the Today Screen. Note: If you remove TouchFlo 3D from the items list, you will lose the features and functionality associated with it. You can modify the Time Zone, Date, and Time on your device by going to tapping on the Time on your Today screen or by going to Start > Settings > System >Clock & Alarm. If using TF3D, go to the Settings Tab on your Today screen and select Wallpaper and make your selection. If you do not have TF3D enabled, you can set a picture that you have saved on your device as your wallpaper by going to Start>Settings>Personal tab>Today>Check the "Use this picture as Background" box, browse for the photo and then tap OK. If you find that the image you selected does not fill the entire screen or is tiled, you can copy that file to your Desktop PC, increase the size and then copy it back to your device. Go to Settings Tab>All Settings>System Folder>Power>Backlight tab. As a Power Saving feature, the backlight and screen on the device are set to turn off 5- 10 seconds after a call is connected. If you need to turn the screen back on while still on the call either remove the Stylus from its silo or press the Power button once. Access Settings Tab>All Settings>System Folder>Screen>Text Size tab. Note: Text size may not be changed in all programs. The device, to maximize battery life, comes with a default backlight Time out of 10-15 seconds. You do have the option to modify backlight settings on your device however, on an active call the custom settings will be ignored and the back light will dim and go out after 10-15 seconds. If you would like to turn the backlight back on, you may tap the Power button once or simply remove the stylus from its silo. The device is going into hibernation. The device is still powered on, but the screen has gone to sleep to conserve power. To "wake" the device up, just tap the Power button once, open the slide or remove the stylus from its silo. The device comes with a built in G-Sensor (aka motion sensor) that can change the screen orientation based on the position of the device; this feature can be disabled by going to the Settings Tab>G-Sensor and disabling the Auto Screen Rotation. From time to time the G-Sensor may need to be calibrated in the event that the screen orientation and/or alignment is off. To calibrate, go to the Settings Tab>G-Sensor and tap on G- Sensor Calibration. Place the device on a flat, level surface and let it remain there until the Calibration process has completed. To correct the screen alignment, run through the Screen Alignment Process by going to the Settings Tab>All Settings>System >Screen>Align Screen. The alignment must be completed using the Stylus and no other object! On your device, go to the Settings Tab and select Customize Tabs. To move the tabs, just drag and drop the tabs into your preferred order. To remove tabs, uncheck the box to the right of the item. Please note that the Home tab cannot be moved or deleted. Question My display/screen's image is inverted, faded or discolored, what can I do to fix it? My device won't recognize my SIM My device shows "No Service" or "Invalid SIM". What is wrong? Why does my device respond slowly, freeze and sometimes crash? What bands does my device support? Why am I not able to connect to GPRS/EDGE/UMTS/HSDPA? What does a Hard Reset do and how is it performed? When should I perform a Hard Reset? What is a Soft Reset and how is it performed? Answer Perform a Soft reset by pressing the Stylus into the Reset hole located on the bottom of the device to the upper right of the USB port. If the screen issue persists, perform a Hard Reset. Verify with your wireless carrier that your SIM is active. Remove and Reinsert the SIM in your device. Soft Reset your device. If you are getting "Invalid SIM" this could mean that your SIM has not been activated by your wireless carrier. Please contact your carrier. If you are getting "No Service" try turning the device off and back on, changing locations and contacting your carrier to verify coverage. The main reason for a device to slow down and crash is the lack of available memory. You will want to free up more memory so that the device can return to normal function. This device offers a few options for managing memory. There is a shortcut for the Task Manager on the upper right corner of the Today screen that allows you to view programs that are currently running and gives you the option to shut them down. There is also a X-Button application that allows you to choose what action is taken when the X button is tapped (minimize or close). To access and change these settings, tap the Task Manager shortcut and choose Options from the drop down. The settings for the X-button can be found on the Button tab. Note: When the “X” Button is not set to end running programs, tapping the “X” button will only minimize the program and it will still be running in the background using Memory. Clear the History and Temp files in your browser: In Internet Explorer go to Menu>Tools>Options>Memory Tab. In Opera, got to Menu (lower right corner)>Settings>Privacy and select Delete History and Delete Cache. UMTS: 850/1900/2100MHz GSM/GPRS/EDGE: Quad Band, 850/900/1800/1900MHz). HSDPA 3PP Release 5 Compliant. You may have traveled outside of the coverage area or you may have incorrect settings in your device. Perform a Soft rest on the device and is the issue remains, contact your wireless carrier for assistance. A Hard Reset restores the device to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain. To perform a hard reset Access the Settings Tab>All Settings>System>Clear Storage Follow the onscreen instructions. A hard reset basically returns your device to factory conditions, the device is restored to its default settings – the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on your device will be lost. Only Windows Mobile software and other pre-installed programs will remain. This is a drastic step, and usually only as a result of some kind of hardware failure or gross system error. It should only be used if nothing else worked to recover your device. A soft reset basically resets the memory structure in the handheld. This recovers the device from memory conflicts, corrupted system service chains (mainly due to attempting hacks), memory leaks, and system lockups due to the "Fatal Exception" program errors. Removing the battery from the device while it is still powered on is NOT a soft reset and can actually damage the device. A Soft Reset is performed by: Remove the battery cover and the stylus from the device. Insert the tip of the stylus into the reset hole located on the left side of the device (with the back of the device facing you) . The device will reboot. Question Answer All you need to use the built in GPS in the device is a What is needed to use the built in GPS on subscription with a GPS navigation provider and/or my device for navigation? the GPS application installed on your device. AT&T Navigator (which requires a data connection) is currently the only GPS solution that has been tested and certified for use with this device. While others may work with the unit, they are not Which GPS providers support my device? supported by HTC nor AT&T. A system of satellites orbits the earth, sending satellite data down towards the planet. The GPS receiver in your device scans the sky for these satellite signals, and triangulates your location based How does GPS work? upon which satellites it receives its signal from. Ensure that your QuickGPS is up to date by going to the Programs Tab>All programs>QuickGPS and then tap Download. If that doesn’t resolve the issue, make sure that you have a clear view to the sky and Sometimes it takes a few minutes for GPS soft reset your device by inserting the tip of the to find my location. What can I do? stylus into the Reset hole. Question Answer What types of email does my device support? Microsoft Exchange, IMAP4 and POP3. Your device can support up to 7 accounts; 1 Microsoft Exchange and 6 POP3/IMAP4 accounts.***This is the maximum supported by the device. Adding a 3rd party email How many email accounts can my application such as AT&T Xpressmail does not give you more device support? mailboxes; these applications use the existing mailboxes. From the Today screen, select the Mail Tab>New Account (or if you are adding more email accounts select Menu>Accounts>New Account). Enter your email information and the device automatically configures your How do I setup my Email? Microsfot Exchange, POP or IMAP account. To create an SMS message, select the Messages Tab. Select Menu>New. Enter the 10 digit wireless number or select from your How do I send an SMS from my Contacts (Menu>Add Recipient). Enter message text and tap device? Send. From the Messages Tab, select Menu>New. Enter the 10 digit wireless number or select from your Contacts (Menu>Add Recipient). Enter message text. How do I send and MMS from my Select Menu>Insert and choose the item to be inserted. device? Tap Send. If you want to Reply All or Forward an SMS/MMS use the following Steps: I do not see the option for Reply all or Navigate to the Messages tab in TouchFlo3D. Forward in either SMS or MMS. Is Tap on All Messages. there something wring with my In the Thread list, highlight the message. Tap Menu>Reply All device? or Forward. Question Answer There are 2 ways to access the camera on this device. Select the Photos & Videos Tab and tap on the camera icon located on the upper right of the screen. Alternately go to the Programs Tab>All Programs>Camera. You can also map your PTT hardware button to the Camera application by going to the Settings Tab> All Settings>Personal>Buttons. How do I access the camera Highlight the PTT button and then select Camera from the function on my device? drop-down menu. From within the Camera application, tap on the screen to How do I change my Camera access the functions. Next tap on the camera icon located on capture mode function to take the bottom center of the display. From the pop up menu, tap video? on the desired capture mode. What encoding format for video Still image: BMP, JPEG; Video: AVI, MP4 MMS Video: 3GP, capture is supported? MP4; Burst/Sport: JPEG I have taken a picture and would From the camera screen, tap the Envelope icon and choose now want to send it to my friend, how you want to send (via MMS or email) and tap Send. how can I do that? Complete the message and send. I have captured a video using the The format in which the video was captured (the default is camera on my device. I MPEG4) may not be supported by your current media player. transferred that video to my PC You can try changing the capture format (while in camera but I am unable to get it to play. mode, tap the screen followed by the Settings What can I do? Icon>Advanced>Capture Format) or update your player. I have captured a video using the camera on my device. I The issue is with the player that you are trying to use for transferred that video to my PC playback and it not supporting the file format. The files are but I am unable to get it to play encoded with AAC for the audio and work correctly with the audio. What can I do? players such as VSC and Apple quick time (older versions). Question Answer How do I access the Phone function on From any screen, just press the Send Call button and the device? the Phone dialer will open. When you enter the first 1 or 2 digits of a number, the When I enter numbers to make a call, I SmartDial feature will only search for a match in the do not see a list of possible matches, Call History log. In order to search the SIM card, something is wrong with my SmartDial Contacts and Call history, you need to enter in at least feature. 3 digits or letters. As a default, the device is set to vibrate when you connect to a call, either inbound or outbound. Why does my device vibrate when a call This setting can be changed by going to connects? Phone>Menu>Options>Advanced Tab. How can I quickly switch to While on an active call, simply place the device face Speakerphone? down and the Speakerphone will be activated. Go the People Tab and select All people. Select Menu>View and Choose All, Contacts, or SIM. How can I select which Contacts (SIM or The device will then only show the Contacts you Outlook) are shown on my device? selected. Question Answer Your battery can take up to 3 hours to fully charge using the AC charger. It will take much longer using the USB as that is the trickle charge function. When the battery is fully charged, LED located on the upper left of the How long should it take to charge my battery? device will be a solid green. Your battery may be drained or is not seated correctly. Remove the battery and inspect the contacts. Remove any debris/residue found on the device or battery contacts with a soft, dry cloth. Attempt to charge the device. If the battery is dead, the device will need to charge for a few minutes and then should power on once this happens. Attempt to power the device on by pressing the Power Button for 3 seconds. If the device doesn’t power in, perform a Soft Reset using the stylus. If the device still doesn’t power on, perform a Hard Reset. Try another battery. If the device still will not power on, contact your Why won't my device power on? wireless carrier for further assistance. The USB cable acts as a trickle charger so it will take longer than if you were using an AC charger. While the Why does it take so long to charge my device using USB will work, it is recommended to use the AC charger, USB? especially if the battery level reaches 10% or below. There are a few settings that you can change on your device that will preserve battery life. Turn off accessories that you are not actively using such as Bluetooth and WLAN/Wi-Fi (which can be disabled via Communications on your device). Lower the settings for your Backlight by going to the Settings Tab>All Settings>System> Power>Advanced tab. My Battery doesn’t stay charged for very long. What Turn off any unnecessary audible notifications (email, can I do to preserve power? SMS, etc.) When using the device for prolonged periods of time, such as when you're talking on the phone, charging the battery or browsing the web, the device may become warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device. The device has a protection feature that if the device becomes too warm (due to use of GPS while charging, BT while charging, using the device as a wireless modem, etc), the auto protection feature will be triggered and the charging process will be stopped. My device has gotten warm and appears to have Once the device cools down, the device will then begin stopped charging. What is happening? charging again. Question Answer The GPRS settings can be found by going to Start>Settings>Connections>Connections and then Manage my Existing Connections. What are the Data Network settings for my device The AT&T Media Net settings cannot be edited. using the AT&T Network? For further assistance, contact AT&T. The MMS Settings can be accessed on the device by going to Messages Tab>All Messages>Menu>MMS Options>Servers Tab. Tap on AT&T MMS or select New. Server Name: AT&T MMS Gateway: wireless.cingular.com Port Number: 80 Server address: http://mmsc.cingular.com Connect via MEdia Net Send Limit: 600K What are the MMS Settings for my device using the AT&T Network? For further assistance, contact AT&T. Question Answer What is the maximum size Storage card that my device can support? The device can support up to a 32 GB MicroSDHC Card. Question Answer Insert the "Getting Started" Cd that came with your device into your PC and follow the prompts. Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have Activesync/Windows Mobile Device Center installed on your PC, it will not give you an How do I install Microsoft Activesync/Windows option to install it from the disk until it has Mobile Device Center (WMDC)? been removed from your PC. Activesync is a free download that can be found on the Microsoft website: http://www.microsoft.com/windowsmobile/ac tivesync/default.mspx Windows Mobile Device Center is a free download that can be found on the Microsoft I lost the CD that came with my device, where website: can I get a copy of Activesync/Windows Mobile http://www.microsoft.com/windowsmobile/d Device Center? evicecenter.mspx Once Activesync/Windows Mobile Device Center is installed and your device is connected to your PC, you will be presented a How do I set up Activesync/Windows Mobile configuration Wizard that will take you through Device Center? the set up. Yes, you can use Bluetooth to sync with your PC via Activesync/Windows Mobile Device Center or another device which also supports Is it possible to sync data wirelessly without a Bluetooth. It is also possible to sync directly AT&T wireless data connection? with an Exchange 2003 Server. Be sure that you have not connected your device to your PC before you installed Activesync/Windows Mobile Device Center. If you did plug in your device before installing, uninstall Activesync/Windows Mobile Device Center and start the process over ensuring that you do not plug your device in until after the application has been installed. Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first. Unplug your device from the PC for a few seconds and then plug it back in. Perform a Soft reset on the device while it is plugged into the PC. On the device, go to the Settings Tab>All Activesync/Windows Mobile Device Center is Settings>Connections>USB to PC and change not recognizing my device, what should I do? the setting. Activesync and Windows Mobile Device Center are NOT compatible with the MAC OS. While you are unable to use Microsoft Activesync or I want to sync my device with my MAC, am I Windows Mobile Device Center , there are 3rd able to use Activesync or Windows Mobile party software that will allow you to sync with Device Center to do this? a MAC. Activesync/Windows Mobile Device Center is Be sure that you have not connected your not recognizing my device, what should I do? device to your PC before you installed Activesync/Windows Mobile Device Center. If you did plug in your device before installing, uninstall Activesync/Windows Mobile Device Center and start the process over ensuring that you do not plug your device in until after Activesync/Windows Mobile Device Center has been installed. Verify that your device is recognized by your PC in the Device Manager; if it is not, resolve that issue first. Unplug your device from the PC for a few seconds and then plug it back in. Perform a Soft reset on the device while it is plugged into the PC. On the device, go to the Settings Tab>All Settings>Connections>USB to PC and change the setting. Category Question System and Upgrade Where can I find the latest firmware for my device? Answer The latest firmware for your device can be found by going to www.htc.com/us and then select Support>Select your device model>Software Downloads.
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