Call Center A time when the Chinese Spring Festival, Beijing News Bird Software Limited (Bird News) Vice President Chen Yongliang but not at home and enjoy their grandchildren, but went to the U.S. tour. Flew to New York from San Diego, California, then flew to Silicon Valley from New York to participate in the Jinsha River Ventures dhl activities &quot;GSR Ventures Chinese New Year Entrepreneur Mixer&quot;. Last stop, select Later, proceed by car from the Silicon Valley, San Francisco visited the world famous Golden Gate Bridge dhl. But everything, it was a last resort, because - IT and Media Venture Capital Journal &quot;Red Herring&quot; (Red Herring) of &quot;2008 Top 100 global high-tech growth,&quot; announced the election activities in the January 16 of dhl San Diego . Who had insight found Google, Youtube and other stars of enterprises dhl &quot;Red Herring&quot; enjoy &quot;Silicon Valley Bible,&quot; said. This year the Chinese IT companies selected dhl dhl than Wang Huainan&#39;s baby tree, in a taxi to do, &quot;Focus,&quot; the dhl touch media and wireless Internet dating company Bedouin, another hearing shall Beijing birds. This is also the only one to call center industry as among the companies which dhl company. To honor, Chen Yongliang that hearing birds in February 2008 the new call center dhl &quot;Kai Tong Bao&quot; contributed. &quot;Kai Tong Bao&quot; to SaaS (Software-as-a-Service, Software as a Service) is armed. Many people know, SaaS is the traditional software industry, a revolution dhl, dhl difference between the traditional boxed software models and licensing models, business users can access via the Internet software services, at present, Ali software, Kingdee and other companies have already opened. &quot;SaaS provides to the call center industry dhl value, compared to other software dhl SaaS higher value.&quot; Chenyong Liang said in the past, customers investing in this area dhl very carefully, starting from the tender to down, and often require a long. Now, change to &quot;buy&quot; to &quot;rent&quot;, not only shortened the time, and very cheap, &quot;It&#39;s like I am in California dhl7 days, rent a Chrysler car, only 30 U.S. dollars a day, but we must buy it then, but at least have to pay tens of thousands of dollars. &quot; Call Center Civilian Call center, also known as Call Center or customer service center. Industry outsiders to understand this in a short time &quot;communications management&quot; dhl process may be difficult. However, close contact with consumers dhl &quot;Ctrip&quot; is a call center can explain the usefulness of dhl excellent example. From the enterprise, the call center is able to charge the same service dhl group of people placed in a group in. It is individuals such as a bank, get a number one can click &quot;first come first served&quot; principle of access to services, rather than death and so in a particularly crowded dhl service window. This dhl call center functions to a large extent is based on the &quot;queuing theory&quot; theory. In life, you can see a lot of &quot;queuing theory&quot; dhl live cases: if the two separated by a wall, level it opened up quite dhl barber shop, then come to the dhl hairdressing customers that a store can not make a big fuss deserted but a shop full knowledge dhl each situation, and fast access to services. Especially since 2008, many companies use call centers are not just using it for customer service, more importantly, dhl is it to do proactive dhl &quot;breath&quot;, that is actively marketing. This dhl function, very beneficial to the modern enterprise to save time and meet the needs of our customers dhl. But the call center system is very complex products, including hardware, software, including systems integration, and general software prices than can be described as &quot;lofty&quot;, which enhances the application of the threshold. Bird is the earlier hearing the industry dhl cut into the company, its services, dhl major clients include: Alibaba, Art Long Travel Network, the Chinese insurance companies. However, a long time, hearing birds and most of the call center companies, rely on the traditional boxed software sales models and licensing models. &quot;Since the business started in 2001, hearing birds in this new industry have been making a lot of money.&quot; Chenyong Liang said, but very alert birds to find, with the new entrants dhl continuous influx of call centers compared to industry chain The dhl hardware and system integrators, software call center located in the chain of dhl &quot;players&quot; are too much compression, in a weak position. These strong dhl hardware vendors, including Cisco, Alcatel and Avaya (AVAYA), etc., they often are the &quot;big world&quot;, and systems integrators on behalf of such domestic dhl Digital China, as background to mobilize a large number of extraordinary resources, the same in the industry to play a strong role in the chain. At the same time, due to lower barriers to entry, call center software provider dhl chain in more and more, competition became more intense. Anxiety in birds began to think dhl information changes. The birds turned the dhl information constitutes another important trigger, it is 2004, the rise of Skype, dhl. &quot;At that time, Skype only a few dozen, but shake the global telecom giant, which let us see the power of technological innovation dhl.&quot; Chenyong Liang said. Thus, within the external difficulties, the end of 2005, Bird began hearing a huge investment in research and development dhl costs, and cooperation with Tsinghua University, payment of funds for scientific research. February 2008, hearing birds introduced SaaS model dhl based call center, &quot;Kai Tong Bao&quot; to the majority of Chinese dhl for growth companies. In the &quot;Kai Tong Bao&quot; in dhlSaaS mode, the user simply download the client, and pay 200-300 yuan / month dhl cost to use, while reducing the use of the threshold, it also simplifies the process of service delivery. &quot;This call center dhl previous customers may be hard to imagine dhl.&quot; According to Chen Yongliang said, at present, &quot;Kai Tong Bao&quot; total sales growth of more than 200% per quarter. In early 2008, information obtained from the venture capital Bird AGPF-I of dhl first about 10 million dollars financing. Opportunities for the financial crisis dhl Chen Yongliang Chinese New Year when it comes to travel to the United States is completely dhl &quot;last resort&quot; but also not exact. At least, selected &quot;Red Herring&quot; for its reputation to expand overseas, and Chen in the United States dhl busy, and partly also for exploring water dhl overseas market opportunities. Although the information is now marketing the birds dhl English do not consider the dhl keyword search engine google ranking, but Chen Yongliang believe: the financial crisis that many overseas companies favor low-cost, high flexibility of dhl Hosted Call Center. &quot;A lot of items, if you want to put 500 thousand, today&#39;s conditions, it is possible the company will be cut off.&quot; Chen Yongliang that, but if cash dhl Yi Cixing input can reduce the many, many companies still do what this budget, &quot;In fact, not only including the United States, including many service-oriented dhl Chinese enterprises, especially SMEs.&quot; Hearing a bird that, in 2009 the global economic crisis will continue to expand and deepen the impact of the real economy will continue to be the dhl. But if this is the development of e-business dhl, contains more opportunities in crisis, then the Yi Zhi dhl call center into a high-ranking &quot;civilian time&quot; may also be for the Chinese e-commerce business development dhl scale of the infrastructure, thereby opportunities. According to report, at present, hearing the birds dhl &quot;Qi Tong Bao&quot; Customers have been extended from small and medium enterprises, such as Digital China and Lotus and other large enterprises. The other birds on the dhl information good news may be the Chinese government 4 trillion economic stimulus package. It is understood, of which the Chinese railways, highways, airports and urban and rural areas dhl power input, will reach 1.8 trillion yuan. &quot;It may be that we cut into the railway industry&#39;s dhl a chance.&quot; According to Chen Yongliang said, to achieve more efficient Mudi dhl, the present Government&#39;s intention to rail networks, &quot;Ctrip&quot; of dhl call center operations. 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