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									                                Contract No. DCA200-01-D-5002
                                           Modification P00011



Defense Information Systems Network (DISN)
      Satellite Transmission Services
               Global (DSTS-G)



       Performance Work Statement




                16 April 2007
                 Revision 9.2
                                                                                                           Contract No. DCA200-01-D-5002
                                                                                                                      Modification P00011

                                                                 Table of Contents




1.0   INTRODUCTION ................................................................................................................................ 1
  1.1    Scope .............................................................................................................................................. 1
  1.2    Objectives ....................................................................................................................................... 1
2.0   APPLICABLE DOCUMENTS ............................................................................................................ 2
  2.1    Government Documents ................................................................................................................. 2
  2.2    Non-Government Documents ......................................................................................................... 3
3.0   REQUIREMENTS .............................................................................................................................. 4
  3.1    Prerequisites ................................................................................................................................... 4
  3.2    Transponded Bandwidth Satellite Services .................................................................................... 4
    3.2.1    Information Assurance ............................................................................................................ 4
    3.2.2    Coverage ................................................................................................................................. 5
    3.2.3    Bandwidth Capacity ................................................................................................................. 5
    3.2.4    Minimum Transponded Satellite Performance ........................................................................ 6
    3.2.5    First Right of Refusal ............................................................................................................... 7
    3.2.6    Guaranteed Reservation ......................................................................................................... 7
    3.2.7    Service Renewal...................................................................................................................... 8
    3.2.8    Portability ................................................................................................................................. 8
    3.2.9    Flexibility/Optimization ............................................................................................................. 8
  3.3    Other Satellite Services .................................................................................................................. 8
    3.3.1    Specialized Services ............................................................................................................... 8
    3.3.2    Teleport Services..................................................................................................................... 8
      3.3.2.1 DISN Standard Teleport Services........................................................................................ 8
      3.3.2.2 DISN Common User Hub Services.................................................................................... 10
      3.3.2.3 Common-User VSAT Hub Services .................................................................................. 11
      3.3.2.4 Other Common User Hub Services ................................................................................... 11
      3.3.2.5 Use of DoD Teleports ........................................................................................................ 11
  3.4    Earth Terminal Services ............................................................................................................... 12
    3.4.1    DISN Terminal Performance Characteristics ........................................................................ 12
      3.4.1.1 DISN C-band Terminals ..................................................................................................... 12
      3.4.1.2 DISN Ku-band Terminals ................................................................................................... 12
      3.4.1.3 DISN Terminal Satellite Tracking Subsystem .................................................................... 13
      3.4.1.4 DISN Terminal Monitor and Control Subsystem ................................................................ 13
      3.4.1.5 DISN Terminal Station Reference Frequency (RF) and Timing Subsystem ..................... 13
      3.4.1.6 DISN Terminal Availability ................................................................................................. 14
      3.4.1.7 DISN Terminal Surge Capability ........................................................................................ 14
      3.4.1.8 DISN Terminal Interconnect Subsystems and Connectivity Requirements ...................... 14
      3.4.1.9 DISN Terminal Setup and Teardown ................................................................................. 15
    3.4.2    Specialized Terminals ........................................................................................................... 15
    3.4.3    Delivery and Installation ........................................................................................................ 15
    3.4.4    Terminal Acceptance Testing ................................................................................................ 16
    3.4.5    Contractor Terminal Operations and Maintenance ............................................................... 16
    3.4.6    Security.................................................................................................................................. 17
    3.4.7    Safety .................................................................................................................................... 20
    3.4.8    Purchased Terminal Options ................................................................................................. 20
  3.5    Service Management .................................................................................................................... 22
    3.5.1    Configuration Management ................................................................................................... 23
    3.5.2    Performance Management .................................................................................................... 25
      3.5.2.1 Service Performance Definitions ....................................................................................... 25
      3.5.2.2 Service Performance Testing ............................................................................................ 26
      3.5.2.4 Service Performance Monitoring ....................................................................................... 30
      3.5.2.5 Service Performance Reporting......................................................................................... 31



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    3.5.3    Fault Management ................................................................................................................ 31
      3.5.3.1 Fault Reporting .................................................................................................................. 31
      3.5.3.2 Service Interruption and Restoration ................................................................................. 31
      3.5.3.3 Scheduled Service Outages .............................................................................................. 32
    3.5.4    Accounting Management ....................................................................................................... 32
    3.5.5    Security Management ........................................................................................................... 32
    3.5.6    Operations Management ....................................................................................................... 35
    3.5.7    Electronic Service Reporting ................................................................................................. 35
    3.5.8    Contractor-Hosted World-Wide Web Site ............................................................................. 37
    3.5.9    Performance Incentives ......................................................................................................... 38
    3.5.10 Performance Surveillance ..................................................................................................... 40
  3.6    Program Management .................................................................................................................. 40
    3.6.1    Monthly Status Reports ......................................................................................................... 40
    3.6.2    JCS Semi-Annual Status Reports ......................................................................................... 41
    3.6.3    Meetings and Conferences ................................................................................................... 41
    3.6.4    Volume Discounts ................................................................................................................. 42
  3.7    OPTIONAL SPECIALIZED SUPPORT SERVICES ..................................................................... 42
    3.7.1    International Host Nation Agreement Negotiation Support Services .................................... 42
    3.7.2    Systems Engineering Services.............................................................................................. 42
Acronym Listing ........................................................................................................................................ 44




                                                                  List of Tables

Table 3-1: Minimum Transponded Satellite Performance Parameters ......................................................... 7
Table 3-2: Standard Teleport Digital Information Rates .. Error! Bookmark not defined.Error! Bookmark
    not defined.
Table 3-3: Required DISN C-Band ET Characteristics ............................................................................... 12
Table 3-4: Required DISN Ku-Band ET Characteristics ............................................................................. 13
Table 3-5A: DISN Terminal Delivery Times ................................................................................................ 24
Table 3-6: DSTS-G Service Acceptance Performance Specifications ....................................................... 28
Table 3-7: DSTS-G Service Performance Specifications ........................................................................... 30
Table 3-8: DSTS-G Service Available Incentive Range ............................................................................. 39




                                                                  List of Figures

Figure 3-1 Communications Path between Transmitting and Receiving ET Modems ............................... 26




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                                 PERFORMANCE WORK STATEMENT

                        DEFENSE INFORMATION SYSTEM NETWORK (DISN)
                         SATELLITE TRANSMISSION SERVICES – GLOBAL
                                         (DSTS-G)


1.0     INTRODUCTION
The Commercial Satellite Communications Initiative (CSCI) was established in response to Congressional
direction to provide sustainable, cost effective commercial satellite communications (COMMSATCOM)
services to Department of Defense (DoD) users and to augment military satellite communications
(MILSATCOM) with responsive surge capacity. In 2004, DoD published new policy that established a
capabilities-based, best practice acquisition strategy for Fixed Satellite Services (FSS). The DSTS-G
contracts will be leveraged by the DoD to pursue such strategic acquisition of COMMSATCOM services.

1.1     SCOPE
This acquisition provides a contractual vehicle for the DoD, Federal Agencies, and other users authorized
by DoD, to obtain global fixed satellite service (FSS) bandwidth and related business and enterprise
satellite-based services and applications, including but not limited to satellite bandwidth, bandwidth and
service management, leased earth terminal services, leased earth terminal operation and maintenance
services, commercial teleport services, all necessary U.S. and foreign bandwidth and terminal licenses
and approvals, optional terrestrial interconnection services, optional host nation agreement negotiating
support and optional systems engineering support. In addition, this acquisition provides a contractual
vehicle for the Government to optionally acquire terminals on an ownership basis. Services will support
fixed, transportable and mobile user terminals. Additional specific services to be procured under this
contract will be defined in subsequent Task Orders.

1.2     OBJECTIVES
The objectives of this procurement are to obtain the following:
  a. Domestic and international commercial fixed satellite services (FSS), as defined by the
       International Telecommunications Union (ITU), on an Indefinite Delivery, Indefinite Quantity
       (IDIQ) basis;
   b.   Services of all available commercial satellites for use with terminals acquired under this and other
        contracts from a single or multiple contractor(s) acting as a bandwidth broker in the following
        order of priority:
         1. Satellites compliant with DoD Directive 8581.1E;
         2. Other available satellites when DoDD 8581.1E -compliant satellites are not available.
   c.   Commercial terminal and teleport services, and when necessary associated commercial terrestrial
        services, for use with the bandwidth services procured under this and other Government
        contracts;
   d. Commercial satellite-based business and enterprise services and applications, such as business
      video, telemedicine and payroll and logistics transactions, for use with services procured under
      this and other Government bandwidth contracts;



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  e. Specialized support services to plan, engineer, implement, manage, and report on satellite
     services obtained under this contract on a Task Order basis; and
  f.   Associated host nation approvals, including necessary landing rights, terminal operating and
       connection approvals and licenses.


2.0    APPLICABLE DOCUMENTS


2.1    GOVERNMENT DOCUMENTS
  1. National Security Telecommunications and Information System Security Policy (NSTISSP) No. 12,
     “National Information Assurance (IA) Policy for U.S. Space Systems,” January 2001.
  2. Occupational Safety and Health Standards, Title 29 Code of Federal Regulations, part 1910,
     Occupational Safety and Health Administration (OSHA), U.S. Department of Labor.
  3. DoD Joint Technical Architecture, Version 3.1, 31 March 2000.
  4. DoD Instruction 5200.40, Defense Information Technology Security Certification and Accreditation
     Process (DITSCAP), 30 December 1997.
  5. DII COE, Integration and Runtime Specification (I&RTS), Version 4.0, 25 October 1999
  6. DII COE, User Interface Specifications, Version 4.0, October 1999.
  7. DISA Circular 300-110-3, Defense Information System Network (DISN) Long-Haul Block Security
     Classification Guide, 25 September 2002, Change 1 20 May 2005.
  8. DISA Circular 310-55-1, Status Reporting for the Defense Information Infrastructure (DII), 3
     October 1989
  9. DISA Circular 310-55-1, Status Reporting, 21 January 2000
  10. NCS Directive 3-1, Telecommunications Service Priority (TSP) System for National Security
      Emergency Preparedness (NS/EP), 10 August, 2000
  11. DISA Circular 310-130-4*, Defense Users Guide to the Telecommunications Service Priority (TSP)
      System, 5 May 2006.
  12. CJCSI 6211.02B, Defense Information System Network (DISN): Policy, Responsibilities and
      Processes, 31 July, 2003.
  13. DoD Directive 8581.1E, Information Assurance (IA) Policy for Space Systems Used by the
      Department of Defense, June 21, 2005.
  14. DoD Directive 8500.1, “Information Assurance,” October 24, 2002
  15. Federal Information Security Management Act (P.L. 107-347, Title III), December 2002.
  16. Federal Information Processing Standards( FIPS) Publication 199, Standards for Security
      Categorization of Federal Information and Information Systems, February 2004.
  17. Federal Information Processing Standards( FIPS) Publication 200, Minimum Security
      Requirements for Federal Information and Information Systems, March 2006.
  18. National Institute of Standards and Technology Special Publication (SP) 800-53, Recommended
      Security Controls for Federal Information Systems, February 2005.
  19. CJCSI 6211.02B, 31 July 2003 Defense Information System Network (DISN): Policy,
      Responsibilities, and Processes


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  20. ASD (NII) Policy Memorandum, Subject: Policy for the Planning, Acquisition, and Management of
      Commercial Satellite Communications Fixed Satellite Services (FSS)
  21. DISA Circular 300-115-3, SIPRNET Security Classification Guide, 30 November 2006 (estimated)
  22. DoD Instruction 8551.1, Ports, Protocols, and Services Management (PPSM), 13 August, 2004
  23. DISA Circular 300-110-4 Defense Information Systems Network (DISN) Ports, Protocols, and
      Services Management (PPSM) Security Classification Guide, 26 January 2006
  24. NIPRNET Customer Connection Process Guide, March 2004


2.2   NON-GOVERNMENT DOCUMENTS
  1. ANSI C95.1-2005, Standard for Safety Levels with Respect to Human Exposure to Radio
      Frequency Electro-magnetic Fields, 3 kHz to 300 GHz.
  2. EIA RS-422B, Electrical Characteristics of Balanced Voltage Digital Interface Circuits, May 1994.
  3. IESS No. 207 (Rev. 4): Standards A, B, F and H – Antenna and Wideband RF Performance
      Characteristics of Earth Stations Operating in the 6 and 4 GHz Frequency Bands, INTELSAT, 10
      March 2005.
  4. IESS No. 208 (Rev. 6): Standards C, E and K – Antenna and Wideband RF Performance
      Characteristics of Earth Stations Operating in the 14/11 and/or 14/12 GHz Frequency Bands,
      INTELSAT, 23 February 2006.
  5. IESS No. 308 (Rev. 11): Performance Characteristics for Intermediate Data Rates Digital Carriers
      Using Convolutional Encoding/Viterbi Decoding and QPSK Modulation (QPSK/IDR), INTELSAT,
      31 January 2003.
  6. IESS No. 309 (Rev. 8): Performance Characteristics for INTELSAT Business Services (IBS),
      INTELSAT, 24 October 2003.
  7. IESS No. 401 (Rev. 7): Performance Requirements for Intermodulation Products Transmitted from
      INTELSAT Earth Stations (6 and 14 GHz Frequency Bands), INTELSAT, 16 October 2002.
  8. IESS No. 411 (Rev. 4): Requirements for Earth Stations Accessing INTELSAT V and VA Satellites
      Having Higher than Nominal Orbital Inclination (Operating in a Contingency Mode or with
      Satellites at Designated Inclined Orbit Locations), INTELSAT, 1 October 2002.
  9. IESS No. 601 (Rev. 12): Standard G – Performance Characteristics for Earth Stations Accessing
      the INTELSAT Space Segment for International and Domestic Services not Covered by Other
      Earth Station Standards, INTELSAT, 10 March 2005.
  10. ITU-T G.703, Physical/Electrical Characteristics of Hierarchical Digital Interfaces, October 1998.
  11. ITU-T G.823, The Control of Jitter and Wander within Digital Networks which are based on the
      2048 kbit/s Hierarchy, March 1993.
  12. ITU-T G.824, The Control of Jitter and Wander within Digital Networks which are based on the
      1544 kbit/s Hierarchy, March 1993.
  13. ITU-T V.10, Electrical Characteristics for Unbalanced Double-Current Interchange Circuits
      Operating at Data Signaling Rates Nominally up to 100 kbit/s, March 1993.
  14. ITU-T V.11, Electrical Characteristics of Balanced Double Current Interchange Circuits Operating
      at Signaling Rates up to 10 Mbps, October 1996.
  15. NFPA 70B: Recommended Practice for Electrical Equipment Maintenance, National Fire
      Protection Association (NFPA), 2006 edition.
  16. SSOG No. 200: INTELSAT Satellite System Operations Guide Earth Station Registration,
      INTELSAT, 6 October 1998.


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   17. SSOG No. 600: Transmission Plan Approval, INTELSAT, 6 October 1998.


3.0     REQUIREMENTS

Unless otherwise stated, the Contractor is solely responsible for all requirements stated herein. This
contract is subject to the Communications Act of 1934 as amended by the Telecommunications Act of
1996.


3.1     PREREQUISITES
The Contractor shall provide documentation demonstrating their contractual capability to provide the
services of DoDD 8581.1E-compliant satellites.


3.2     TRANSPONDED BANDWIDTH SATELLITE SERVICES

The Contractor shall provide transponded satellite bandwidth services as specified below. Transponded
satellite service is defined as leased satellite resources to allow satellite-based reception, frequency
translation and re-transmission of a user signal. The service may use any available satellites as prioritized
in section 3.2.1 operating in the C-band, Ku-band, Ka-band, and X-band.

3.2.1     Information Assurance
Task Orders issued under this contract for transponded satellite services shall comply with DoDD 8581.E
and Minimum Security Controls to the maximum extent practical.

3.2.1.1 DODD 8581.1E
DODD 8581.1E requires that commercial satellites used by the Department of Defense employ NSA-
approved cryptography to encrypt and authenticate commands to the satellite if supporting Mission
Assurance Category (MAC) I or II missions as defined in DoD Directive 8500.1. While NSA approved
cryptography is preferred for satellites supporting MAC III missions, cryptography generally
commensurate with commercial best practices is acceptable for encrypting and authenticating commands
to satellites that only support MAC III missions.

3.2.1.2 Minimum Security Controls
New Task Orders issued under this contract shall comply with Section J Attachment 04, Minimum
Security Controls for Information Systems. This attachment specifies IA requirements beyond encrypting
and authenticating the command uplinks in accordance with DoDD 8581.1E for each of the three MAC
categories. The required MAC level will be specified in Task Order instructions and incorporated into the
awarded Task Order.

3.2.1.3 MAC Level Compliance
Task Order evaluations will consider the extent to which the Contractors‟ proposed solutions will
accommodate specified MAC IA controls and command encryption/authentication requirements. Where
the Contractor cannot propose a solution that complies with the specified MAC level, the Contractor may
propose an alternate solution employing the requirements of a lower MAC level. Should the Government
agree that a lower MAC level is an acceptable alternative, all vendors will be afforded the opportunity to



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provide this alternate solution for award consideration. All proposed services shall meet at least MAC III
requirements. The Government will consider its mission needs versus security risks, and other possible
solutions, before deciding whether or not to accept any alternative solution proposed by a Contractor.

3.2.1.4 IA Compliance
The Contractor is responsible for ensuring that      provisioned service meets specified IA requirements
including DoDD 8581.1E and Minimum Security          Controls or the IA requirements associated with any
alternative solution accepted by the government.     The Contractor shall continually monitor and verify IA
compliance so long as the task order is in effect.   The Contractor may be subject to Government and/or
independent verification of compliance.

3.2.1.5 Service Renewal Considerations
Existing Task Orders that are non-compliant with IA requirements specified in this section 3.2.1 shall be
re-evaluated prior to each service renewal by the Contractor to determine the availability and cost of a
compliant solution and by the Government to determine if a shift to compliant service is warranted.

3.2.2      Coverage
The Contractor shall provide coverage that in aggregate covers the earth‟s surface between 70 North
and 70 South, over ocean as well as land, within the general service regions specified Section B of the
                                                                                     o                  o
solicitation, subject to availability and technical feasibility. Services above 70 N and below 70 S may
also be required subject to the same limitations. Additional service regions may be proposed to meet
specific Task Orders. Specific satellites and footprints shall be specified in individual Task Orders. If not
specified or if the specified satellites are not available, the Contractor shall propose specific satellites and
footprints appropriate to the mission, subject to Government approval.

3.2.3      Bandwidth Capacity
3.2.3.1 The Contractor shall offer both full and partial transponder services.
   a. Full transponder service is defined as the Government‟s use of an entire transponder under the
       following conditions:

        1. The Government has the authority to specify the transponder gain setting from the full range of
           those available.

        2. The Government has the authority to allocate the entire transponder bandwidth and power
           exclusively to Government users.

   b. Partial transponder service is defined as the Government‟s use of bandwidth within a transponder
      where the satellite operator sets the transponder operating point, and exercises sole control over
      the allocation of the transponder‟s bandwidth and power.

3.2.3.2 The Contractor shall offer full and partial transponder services on renewable leases with
durations of one hour, one day, one week, one month, three months, six months, 12 months, and greater
than one year.

3.2.3.3 The Contractor shall offer full or partial transponder service to meet requirements specified in
the individual Task Order instructions. Bandwidth may be used in simplex or full duplex service as
specified in individual Task Orders. The Contractor shall define the effective isotropic radiated power



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(EIRP) useable by the Government throughout the footprint of the satellite coverage for each bandwidth
increment proposed.

3.2.3.4 Unless otherwise specified in individual Task Orders, the Contractor shall offer transponded
satellite bandwidth on a non-preemptible basis; that is, the bandwidth shall not be preempted for any
reason and shall be replaced in the event of failure. Individual Task Orders may specify system-
preemptible bandwidth (i.e., bandwidth that may be preempted in the event of a transponder or satellite
failure elsewhere in the satellite provider‟s system), or service-preemptible bandwidth (i.e., bandwidth that
may be preempted to establish another user, such as cable restoration service). Pricing for system-
preemptible and service-preemptible bandwidth services shall be negotiated at the time of order.

3.2.3.5 Unless otherwise specified in individual Task Orders, the Contractor shall offer transponded
satellite bandwidth on geosynchronous satellites, station-kept to within ±0.1 degree in both orbital
longitude and inclination. Individual Task Orders may specify transponded satellite bandwidth on non-
geosynchronous and / or non-station-kept satellites. Pricing for service on non-geosynchronous satellites
and on non-station-kept satellites shall be negotiated at the time of order.

3.2.3.6 Unless otherwise specified in Individual Task Orders, the Contractor shall provide satellite
transponder(s) that has an operational availability (Ao) as specified in Table 3-7. Operational availability
shall be averaged over a 30-day period and calculated daily for the previous 30 days. Satellite
transponded bandwidth shall be free of co-channel and cross-polarization interference which degrades
the intended DSTS-G use and which is not caused by other DSTS-G users. The time service is
considered available does not include delay time to repair or replace unavailable bandwidth.

3.2.4     Minimum Transponded Satellite Performance

3.2.4.1 The Contractor shall provide transponded bandwidth services on satellites that meet the
minimum rated transponder EIRP and receive saturation flux density (SFD) indicated in Table 3-1 or as
specified in the Task Order.

3.2.4.2 The Contractor shall operate transponded bandwidth in accordance with a Contractor submitted
and satellite operator approved transmission plan that meets the requirements of SSOG-600. A copy of
all such plans shall be provided to the Contracting Officer‟s Representative (COR) or Task Monitor (TM)
and the United States Strategic Command (USSTRATCOM) concurrent with submission to the satellite
system operator in accordance with CDRL A016. Submission to USSTRATCOM shall be in electronic
form via the XML Transmission Plan Tool for JSMPS

CDRL AO16: BANDWIDTH TRANSMISSION PLANS




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                Table 3-1: Minimum Transponded Satellite Performance Parameters

               Type of Service                         EIRP (Note 1)                  SFD (Note 1)
                                                                                                 2
US Domestic C-Band                                        28.0 dBW                 -84 dBW/m or lower
                                                                                                 2
US Domestic Ku-Band                                       40.0 dBW                 -84 dBW/m or lower
                                                                                                 2
US Domestic Ka-Band                                       24.0 dBW                 -84 dBW/m or lower
                                                                                                 2
International/Extended C-Band                             28.0 dBW                 -84 dBW/m or lower
                                                                                                 2
International/Extended Ku-Band                            40.0 dBW                 -84 dBW/m or lower
                                                                                                 2
International Ka-Band                                     24.0 dBW                 -84 dBW/m or lower
                                                                                                 2
X-Band                                                    30.0 dBW                 -84 dBW/m or lower
Notes:
1. As measured at the beam edge for the specific satellites offered.
2. Unless otherwise specified in the Task Order.

3.2.5     First Right of Refusal

3.2.5.1 The Contractor shall establish procedures for the Government to obtain first right of refusal
(FRR) for transponders or fractional transponders on satellite systems that the Contractor intends to offer
to the Government in response to Task Orders under this contract. The FRR Task Order will identify the
capacity desired and the Government will pay a deposit based on a schedule negotiated with the
Contractor. Acquisition of a bandwidth FRR shall not obligate the Government to exercise this right or to
actually lease the specified bandwidth capacity, except to the extent that the FRR is forfeit if service is not
leased. FRR costs shall be credited towards the cost of service when the lease is actually activated.

3.2.5.2 The Contractor shall obtain FRRs for particular transponders, or fractions thereof, for lease
terms of one year or more, up to six months in advance of the requested service start date specified in
the applicable Task Order.

3.2.5.3   For international services, the Contractor shall obtain foreign concurrence as part of an FRR.

3.2.6     Guaranteed Reservation

3.2.6.1 The Contractor shall establish procedures to obtain guaranteed reservations for transponders
on satellite systems that the Contractor intends to offer to the Government under this contract.
Acquisition of bandwidth Confirmed Reservations shall obligate the Government for the specified lease
period up to one year, except to the extent the Contractor or the satellite bandwidth provider is able to
obtain other users for all or part of the specified bandwidth and specified lease period.

3.2.6.2 Guaranteed reservations will be for a specific transponder (or fraction thereof) up to six months,
12 months if applicable, in advance of the service start date specified in the applicable Task Order.

3.2.6.3 When placing the Guaranteed Reservation for use by the U.S. Government, the Contractor shall
provide the satellite vendor a copy of the Task Order signed by the Contracting Officer as proof of the
legal lease commitment by the Government in lieu of a deposit.




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3.2.7       Service Renewal

The Contractor shall establish procedures to ensure that the Government has sufficient notice for the
Government to effect service renewals to avoid service interruption or challenge by other commercial
satellite users.


3.2.8     Portability
Service portability allows the redeployment of bandwidth services such as from one satellite or
transponder to another and/or from one geographic area to another, if available. At the Government‟s
request, the Contractor shall provide service portability within the satellite operator‟s constellation at any
time throughout the life of an existing Task Order as a negotiated Task Order modification. Alternatively,
prior to Task Order award, specific pre-defined terms and conditions for portability and related services
including pricing and/or other contract terms may be negotiated and defined in the individual Task Order.

3.2.9     Flexibility/Optimization
The Contractor shall re-groom space segment and earth terminal teleport resources after task order
award for spectral, operational and price efficiencies as directed by the Government. Services may
include, but is not limited to, analysis of space segment and teleport resource utilization in order to
increase the number of carriers on existing allocated bandwidth and/or terminals and/or increasing the
data rates on individual task orders through the implementation of advanced coding, modulation, and/or
hardware upgrades. Specific terms and conditions for continued re-grooming of space segment and earth
terminal resources for unique situations will be defined in the individual task order. Contractor costs for
performing required engineering services and other costs related to re-grooming will be included in the
price of the awarded task order or separately negotiated after award pursuant to the “Changes” clause.
The contractor is also encouraged to submit re-grooming proposals that may affect existing Task Orders
for Government consideration.


3.3       OTHER SATELLITE SERVICES

3.3.1       Specialized Services
The Contractor shall offer other specialized FSS satellite services as specified in the individual Task
Order. Such services include but are not limited to Processed C/Ku/Ka/X-band Satellite Services, DAMA
VSAT Services, Cooperative Unit Tracking Services, Bandwidth-on-Demand Services, and Managed
Services. Technical specifications and performance requirements for such specialized services will be
defined in the individual Task Order.

3.3.2       Teleport Services

The Contractor shall provide commercial Teleport services for use with Contractor- or Government-
provisioned bandwidth. Such services shall meet all the requirements of this section.

3.3.2.1       DISN Standard Teleport Services

The Contractor shall provide commercial teleport services that meet the following general requirements
unless waived by the Government.



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3.3.2.1.1    The Contractor shall provide domestic and international teleport services in accordance with
best commercial practices and the DISN SCPC and, where appropriate, ATM service performance
specifications shown in Table 3-7.

3.3.2.1.2   The Contractor shall provide commercial uplink and downlink transmission services, including
turnaround service and format-conversion services (as defined is section 3.3.2.1.4 below).

53.3.2.1.3 Contractor-provisioned teleport services shall provide space, power and heating, ventilation
and air conditioning for a Government-furnished Service Delivery Point (SDP) (to interface with the DISN
terrestrial transmission network) to be installed by a Government-designated DISN Access Provider.
Only Government circuits provisioned under this and other Government contracts shall traverse this SDP.

3.3.2.1.4     The Contractor shall provide the following specific services between the SDP and the
satellite: 1) uplink-only services (defined as SDP to the satellite bandwidth); 2) downlink-only services
(satellite bandwidth to the SDP); 3) uplink and downlink services on a full-duplex basis; and 4) turnaround
services (defined as demodulation of a downlink signal, re-modulation in the same or different modulation
and coding format, and uplinking to the same or different satellite in the same or different frequency
band).

3.3.2.1.5   At the Government‟s option, the Contractor shall provision terrestrial fiber optic based N x 64
Kbps, T1/E1, E3/T3, OC-1, OC-3, OC-12, or OC-48 connectivity between commercial teleports and
distant service delivery points to be designated in individual Task Orders. Only Government circuits
authorized under this and other Government contracts shall traverses any terrestrial fiber optic circuits
provisioned under this contract.

3.3.2.1.6    The Contractor shall provide, install, configure, test, operate, and maintain all required
equipment to connect and maintain the ordered service between the SDP and the Government-
designated satellite service. Satellite service may either be provisioned by the Contractor under this
contract or by the Government under separate contracts.

3.3.2.1.7  The Contractor shall provide commercial teleport services using earth station antenna
systems certified to be compatible with the satellite bandwidth specified in each Task Order.

3.3.2.1.8    The Contractor shall provide all commercial teleport terminal hardware, software, firmware,
RF and IF equipment, including antenna systems, high power amplifiers, low noise amplifiers, up- and
down-converters, combiners and splitters, modems, and patch and test points to support the services
specified in each Task Order.

3.3.2.1.9 The Contractor shall provide, operate, maintain, and administer commercial satellite
communications uplink and downlink transmission services as specified in Task Orders.

3.3.2.1.10 The Contractor shall assure the technical sufficiency of the teleport services provided.
Technical sufficiency is defined as the condition where the Contractor engineers, configures, installs,
conditions, tests, and maintains the service to meet the service performance requirements specified
herein and called out in Task Orders.

3.3.2.1.11 The Contractor shall provide protection against any action or series of actions that may cause
the prevention or denial of authorized use of the Contractor‟s commercial teleport facilities, including
actions that cause destruction, modification, blockage, or delay of authorized services. The Contractor
shall protect against service degradation due to hardware or software failures of Contractor-provided




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systems, and shall provide the same level of protection for Government-furnished equipment installed in
Contractor-provided facilities as for its own equipment.

3.3.2.1.12 The Contractor-provisioned common-user teleports shall provide standard 19-inch rack space
for Government-furnished equipment as specified in individual Task Orders.

3.3.2.1.13 The Contractor-provisioned teleport facilities shall be staffed 24 hours per day, 7 days per
week with sufficient operations and maintenance personnel to ensure the operational availability of each
ordered service.

3.3.2.1.14 The Contractor shall use C/Ku/X/Ka-Band earth stations to provide teleport services under
this contract as specified in individual Task Orders.

3.3.2.1.15 The Contractor-provided teleports shall use antenna systems equipped with de-icing systems
and other environmental control systems as needed to maintain services in adverse weather conditions.

3.3.2.1.16 The Contractor-provided teleports shall use fully redundant RF and IF systems with automatic
switchover to redundant systems in the event of failure in the primary service chains. These systems
shall be monitored and controlled on a full-time basis by the teleport technical operations staff.

3.3.2.1.17 The Contractor-provided teleport service shall be protected by the use of uninterruptible
power supplies (UPS) that ensure uninterrupted service in the event of a commercial power outage for up
to 30 minutes.

3.3.2.1.18 The Contractor-provided teleport service shall maintain an operational availability as specified
in Table 3-7 over each 30-day period, calculated daily for the previous 30 days. The teleport service shall
maintain a mean-time-between-critical-mission-failure of 8760 hours. A mission critical failure is defined
as one in which an assigned communications channel is disrupted due to failures of the teleport
equipment. Successful switchover to redundant components within 250 msec shall not be considered a
critical failure.

3.3.2.1.19 The Contractor-provided teleport service shall include a timing system that will meet the
transmission quality and performance requirements. The Contractor-provided teleport services shall
include a Stratum 1 or Stratum 1 traceable timing source, necessary frequency and clock generation
equipment, and clock distribution system for the RF equipment, modem and other terminal subsystems.
Each teleport shall provide sufficient spare frequency reference signals to support all converters and
modems provisioned for Government use. Additionally, each teleport shall be capable of deriving timing
from the Government-provided signal stream and of accepting frequency and time from a Government-
provided source.

3.3.2.2     DISN Common User Hub Services

3.3.2.2.1   The Contractor shall provide C-, Ku-,Ka-, and X-band domestic and international common
user hub services for DISN Single Channel Per Carrier, Asynchronous Transfer Mode and Bandwidth-On-
Demand circuit services as specified in individual Task Orders.

3.3.2.2.2   The Contractor shall propose common user hub service whenever the Government orders
commercial teleport services, unless unique or dedicated hub services are specified in a Task Order.
Common user hub services shall be between the Contractor-provided teleport facilities and
correspondent Government-designated earth stations. Correspondent earth stations may be: 1) other
public earth terminals licensed and certified for both the satellite system and the required mode of


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operations, or 2) Government-owned or -leased private earth terminals, licensed and certified for both the
satellite system and the mode of operations. Most Government-owned or -leased private earth terminals
will be equivalent to INTELSAT Standard E, F, or G terminals. Most Government-owned or -leased
private earth terminals will be equipped with EF Data SDM 8650 or fully interoperable modems, such as
the Radyne DMD-15G, meeting IESS-308, or IESS-309 standards.

3.3.2.2.3    For IESS-308-compatible operations, the Contractor shall use convolutional encoding at Rate
1/2 or Rate 3/4 for Forward Error Correction (FEC) with or without supplemental Reed-Solomon coding as
specified in each Task Order.

3.3.2.2.4  For IESS-309-compatible operations, the Contractor shall provide service: 1) in the “Closed”
or “Open” Network mode; and 2) that uses FEC Rate 1/2 or Rate 3/4 convolutional encoding/Viterbi
decoding as specified in the Task Order.

3.3.2.2.5   For services other than IESS-compatible services, the Contractor shall provide modems as
appropriate that are capable of supporting the task order requirements.

3.3.2.2.6 The Government will provide specialized modems, such as TDMA modems and unique data
rate modems, if required in the Task Order, in time to meet the service start date.

3.3.2.3     Common-User VSAT Hub Services

3.3.2.3.1   The Contractor shall provide C-, Ku-, Ka-, and X-band domestic and international common-
user hub services for DISN transaction-oriented Hub-Spoke VSAT services as specified in individual Task
Orders.

3.3.2.3.2    The Contractor shall provide commercial VSAT DAMA service hubs for domestic and
international services as specified in individual Task Orders. The VSAT DAMA hubs shall be capable of
supporting multiple separate DAMA networks on the same or separate satellites within their field of view.
Unless specifically excluded in the Task Order, the Contractor shall provide new services using existing
hubs whenever possible.

3.3.2.4     Other Common User Hub Services
The Contractor shall offer, and propose terms, conditions and performance standards for, other Common
User Hub services needed to support new business and enterprise satellite-based applications and
services as required in individual Task Orders.

3.3.2.5     Use of DoD Teleports
In order to provide best value to customers and best leverage DoD assets, the Government prefers use of
its DoD Teleport infrastructure in provisioning of COMMSATCOM services when appropriate (given
customer architecture requirements) under this contract. In order to insure this objective is met, it is the
intent that selected new Task Orders will include instructions to include pricing of both commercially
available teleport services and terrestrial connectivity to the customer (if applicable given customer
architecture requirements) as well as prices reflecting use of the DoD Teleports and the DISN backbone.
Selected Task Order Request for Proposals (RFPs) will include government furnished information
indicating the current availability of DoD Teleport resources. The awarded Task Order will specify which
teleport service is required.




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3.4       EARTH TERMINAL SERVICES

The Contractor shall provide Contractor-operated and –maintained leased earth terminal (ET) services as
specified in individual Task Orders. ETs provided by the Contractor shall be certified by the satellite
system operator of the specific system on which the ET is to be used as acceptable for service on that
system. Contractor-provided ETs may be used on Contractor-provisioned or Government-furnished
satellite bandwidth. Other services, such as processed Ka-band services, shall be supported by ETs that
are certified for those operations according to the satellite operator used. The Contractor‟s selection of
the appropriate ET will be based upon the customer requirements for site location, traffic volume, and
channel performance, as specified in individual Task Orders.

3.4.1      DISN Terminal Performance Characteristics

The Contractor shall offer shelter-mounted C/Ku/X/Ka-band DISN-capable earth terminals. The C- and
Ku-band terminals shall mee the requirements below.

3.4.1.1     DISN C-band Terminals

The Contractor shall provide ETs with C-band characteristics shown in Table 3-3 for the applicable IESS
Standard size designations. The ET shall meet the minimum single carrier effective isotropic radiated
power (EIRP) requirements measured at 6400 MHz continuous wave. The ET shall have a modulated
multi-carrier EIRP, totaled for all carriers, of not more than 7.0 dB less than the EIRP requirements in
Table 3-2 measured using ½ rate coded QPSK T1 carriers. The ET shall have a multi-carrier High Power
Amplifier (HPA) complying with the intermodulation performance described in IESS 401. The minimum
G/T requirements listed in Table 3-2 shall be based on measured values under clear skies at 10 degrees
elevation. The Contractor shall use “Type Approved” antennas appropriate to the satellite operator
specified in the Task Order and Contractor‟s approved Service Plan. The antenna sizes shown are
based on engineering estimates.

                          Table 3-3: Required DISN C-Band ET Characteristics

              IESS Std            Estimated             EIRP (dBW)
                                                                            Min G/T (dB/K)
             (IESS-207)        Antenna Size (m)            (Min)
                  B                    11                  81.7             31.7+ 20 log f/4
                 F-3                7.0- 9.0               79.0             29.0+ 20 log f/4
                 F-2                 6.1-7.6               77.0             27.0+ 20 log f/4
                 F-1                 3.6-4.6               75.0             22.7+ 20 log f/4
            G (IESS-601)               2.4                 53.6              Not specified



3.4.1.2     DISN Ku-band Terminals

The Contractor shall provide ETs with Ku-band characteristics shown in Table 3-4 for the applicable IESS
Standard size designations. The ET shall meet the minimum single carrier EIRP requirements measured
at 14.25 GHz continuous wave. The ET shall have a modulated multi-carrier EIRP, totaled for all carriers,
of not more than 7.0 dB less than the EIRP requirements in Table 3-3 measured using ½ rate coded
QPSK T1 carriers. The ET shall have a multi-carrier HPA complying with the intermodulation
performance described in IESS 401. The minimum G/T requirements listed in Table 3-3 shall be based


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on measured values under clear skies at 10 degrees elevation. The Contractor shall use “Type
Approved” antennas appropriate to the satellite operator specified in the Task Order and Contractor‟s
approved Service Plan. The antenna sizes shown are based on engineering estimates.

                        Table 3-4: Required DISN Ku-Band ET Characteristics

              IESS Std            Estimated              EIRP (dBW)
                                                                            Min G/T (dB/K)
             (IESS-208)        Antenna Size (m)             (Min)
                  C                    11                   82.1            37.0+ 20 log f/11
                 E-3                 6.1-7.6                74.2            34.0+ 20 log f/11
                 E-2                 3.6-4.6                70.4            29.0+ 20 log f/11
                 E-1                   2.4                  64.9            25.0+ 20 log f/11
            G (IESS-601)             1.8-2.4                57.5              Not specified

3.4.1.3     DISN Terminal Satellite Tracking Subsystem

Contractor-provided DISN earth terminals shall be equipped with automatic satellite beacon tracking in
accordance with paragraphs 2 and 3 of IESS-411 or its equivalent for terminals used with other satellite
systems.

3.4.1.4     DISN Terminal Monitor and Control Subsystem

Contractor-provided DISN earth terminals shall be fully remote controllable and shall be able to operate
totally unmanned. Each terminal shall have a remote monitor and control capability that reports the
status of all key terminal systems and subsystems, including shelter security status, to the local
Government Patch and Test Facility (PTF) or Technical Control Facility (TCF) as well as over-the-air to a
single remote earth terminal location. This capability shall permit remote control of the earth terminal
including command switchover between redundant systems. Any single earth terminal in a network
comprised exclusively of Contractor-provided earth terminals shall be able to control all of the other
Contractor-provided earth terminals in that network. However, no more than one earth terminal at a time
shall have network control. The Contractor shall provide a remote terminal monitor and control system
that minimizes the satellite resources used for this purpose. A Contractor-provided NIST-validated DES
shall be used to protect the remote terminal monitor and control transmission circuits.

3.4.1.5     DISN Terminal Station Reference Frequency (RF) and Timing Subsystem

The Contractor shall provide and configure a timing system for each ET that will meet the transmission
quality and performance requirements. The Contractor-provided DISN earth terminals shall include a
Stratum 1 or Stratum 1 traceable timing source, necessary frequency and clock generation equipment,
and clock distribution system for the RF equipment, modem and other terminal subsystems. Each
terminal shall provide sufficient timing output ports to support all optional converters, modems, and other
equipment identified. Additionally, each terminal shall be capable of deriving timing from the
Government-provided signal stream and of accepting frequency and time from a Government-provided
source.




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3.4.1.6     DISN Terminal Availability

3.4.1.6.1     All DISN earth terminals provided by the Contractor shall meet an operational availability as
specified in Table 3-7 over each 30-day period, calculated daily for the previous 30 days. The operational
availability is inclusive of maintenance response time and any delays associated with restoring the
terminal. The Earth Terminal shall meet a mean-time-between-mission-critical-failure (MTBMCF) of 8760
hours. A mission-critical-failure is defined as one in which an assigned communications channel is
disrupted due to failures of the terminal equipment. Successful switchover to redundant components
within 250 msec shall not be considered a critical failure.

3.4.1.6.2    The DISN earth terminals shall operate continuously 24-hours daily, including weekends and
holidays, and shall be configured with equipment, such as an uninterruptible power supply (UPS),
lightning protection, adequate heating, ventilation and air conditioning (HVAC), and de-icing equipment, in
required areas and weather conditions, to meet these operational availability requirements. The UPS
shall have power line conditioning for voltage and frequency variations and shall support uninterrupted
terminal operations for at least 30 minutes. The Contractor shall define the terminal voltage, current,
power factor, phase and grounding requirements based on the locations and requirements specified in
individual Task Orders. The Contractor shall connect the ET to the Government-provided power source
through a Contractor-provided power cable of not less than 100 feet in length. The Contractor shall
provide options for power cable extension in increments of 100 feet up to a total of 500 feet.

3.4.1.6.3    The Contractor-provided DISN earth terminals shall allow for maintenance to be performed
on a failed redundant element (backup equipment) during operations without service interruption. The ET
shall also allow for the backup equipment to be returned to operational redundant status without
interruption to ongoing service operations.

3.4.1.6.4   The maximum mean time to restore 95 percent of all mission critical failures shall be two
hours. The maximum continuous communications service outage for any failure of Contractor-provided
ET services shall not exceed 4.38 hours.

3.4.1.7     DISN Terminal Surge Capability

Unless additional carriers are needed to meet the minimum requirements specified in individual Task
Orders, the Contractor shall provide DISN earth terminals capable of activating the minimum number of
carriers specified in Sections 3.4.1.1 and 3.4.1.2. When required by the Government, the Contractor shall
deploy additional modems, up-converters, and down-converters to support growth up to the maximum
number of carriers shown in Sections 3.4.1.1 and 3.4.1.2. Such growth shall not require re-wiring of the
baseline terminal.

3.4.1.8     DISN Terminal Interconnect Subsystems and Connectivity Requirements

The Contractor shall equip each DISN earth terminal with a fiber optic interface system to connect the ET
with the local controlling facilities. This system shall include Contractor-provided fiber optic cable,
multiplexers, and fiber optic modems, as needed, at both the terminal and the local controlling facility
ends. In the local controlling facility, the Contractor shall provide connections to existing Government
cryptographic devices (one line per modem). The connections shall be able to pass clock and data for
transmit and receive circuits as well as reference frequency and timing information and a local remote for
the Monitor and Control system. The Contractor shall provide both voice and data orderwire subsystems



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between the ET and the local controlling facility. The fiber optic cable shall be not less than 100 feet in
length, with options to extend it in 100-foot increments up to 500 feet. Unless otherwise specified in
individual task orders, the fiber optic system shall be capable of supporting not less than 20 Mbps full
duplex service per installed modem.

3.4.1.9     DISN Terminal Setup and Teardown

Except for Standard B and C, or equivalent DISN earth terminals, the ET shall be set up for operation or
torn down for redeployment in a maximum of 48 hours. The ET shall be redeployable via ground
transport or a single C-141 aircraft. The ET shall be shelter-mounted and either equipped with wheels to
allow towing by a Government vehicle with the pintle hook connection available on Government 2 1/2-ton
and 5-ton tactical vehicles or equipped with sling hooks to allow the terminal to be lifted by helicopter or
crane and carried on a flatbed trailer. Government airlift certification is required for transport by
helicopter. The Contractor shall equip each ET with required tie down chains and (if necessary) lifting
hardware rated for three times the terminal dynamic load. Maximum dimensions for transportation on a
C-141 are 96 inches high, 100 inches wide and 1090 inches long. Maximum weight is 51,840 lbs.

3.4.2     Specialized Terminals

3.4.2.1 The Contractor shall offer the specialized commercial off-the-shelf VSAT, Cooperative Tracking,
Bandwidth-on-Demand terminals, and specialized terminals, needed to implement the specialized
satellite services required in section 3.3 above. Terminal availability shall meet specifications in Table 3-7
over each 30-day period, calculated daily for the previous 30 days. The operational availability is
inclusive of maintenance response time and logistics delay time.

3.4.2.2 The Contractor shall offer, and propose terms, conditions and performance standards for, other
terminals and modifications to both DISN terminal and specialized terminals as needed to support new
satellite-based business and enterprise applications and services as required in individual Task Orders.

3.4.3     Delivery and Installation

3.4.3.1 The Contractor shall be responsible for terminal delivery and transportation cost within the
contiguous 48 United States (CONUS). Pricing for service where OCONUS Government transportation is
not provided shall be negotiated at the time of the order. The Contractor shall be responsible for terminal
installation, checkout, commissioning for satellite service, and service acceptance testing at all service
locations, including locations outside CONUS.

3.4.3.2 The Contractor shall perform physical, and if needed an EMI, site surveys at locations specified
in individual Task Orders, when requested by the Government. The Contractor shall determine ET site
requirements, including civil works requirements and the need for an EMI survey. EMI surveys shall be
approved by the Contracting Officer prior to the contractor initiating the surveys. The Contractor shall be
responsible for ET installation efforts, including all power and signal distribution system interconnections.
Civil works will normally be provided by the site Public Works office based on the Contractor‟s
specifications and requirements. The Contractor shall prepare and submit a Site Installation Plan, in
Contractor format, for each site in accordance with CDRL A002 and DI-MGMT-81118. The plan shall
include appropriate interface control documents needed to specify all interfaces between the ET system
to be installed and the site‟s existing facilities, power distribution system and telecommunications signal
distribution system, including metered power if required by the local base commander. The plan shall


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define all civil works requirements, including fencing if needed to ensure safety and security, to be
provided by the Government. The Installation Plan shall be submitted within 15 days of completion of the
site survey. The Contractor shall obtain all licenses and approvals, including the local station
commander‟s approval for the installation. Upon completion of the ET installation, the Contractor shall
update the Installation Plan to reflect its “as-built” condition.

CDRL A002 – SITE INSTALLATION PLAN

3.4.3.3 At the Government‟s option, the Contractor shall provide all necessary civil works identified in its
installation plan, including preparing the ground and surrounding area for the terminal installation, power
and signal distribution extensions and interconnects, shelter pads and antenna foundations.

3.4.3.4 Upon completion of the terminal lease period including any lease extensions, the contractor
shall either de-install and remove the terminal or abandon it in place. Contractor efforts to de-install,
remove, or abandon the terminal shall not effect terminal performance during the contracted performance
period, and any teardown activities that effects performance must be done after the performance period
and cost must be negotiated at the time of the task order. Terminal return transportation from CONUS
and OCONUS locations shall be the responsibility of the Contractor.        If the Contractor chooses to
abandon it in place; the complete terminal becomes the property of the Government at no cost.

3.4.4     Terminal Acceptance Testing

3.4.4.1 The Contractor shall prepare a Terminal Acceptance Test Plan in accordance with CDRL A003
and DI-QCIC-80553. The Contractor shall provide personnel, test equipment, and other test resources
(e.g., cooperating earth stations, and satellite bandwidth) needed to implement the test plan and to
conduct tests detailed below.

CDRL A003 – TERMINAL ACCEPTANCE TEST PLAN

3.4.4.2 The Contractor shall certify that the terminal complies with all requirements of this PWS. This
statement shall be provided as part of the terminal acceptance report.

3.4.4.3 The Contractor shall conduct field tests consistent with the satellite provider‟s procedures. The
Contractor shall schedule and coordinate these test and demonstration efforts with the responsible
Government agency or governing organization providing certifications. The Contractor shall provide
terminal operators, test personnel, test equipment, and other test resources required to conduct tests.

3.4.4.4 The Contractor shall notify the COR / TM not less than ten days in advance of any tests to be
performed. The Government may witness any or all acceptance testing.

3.4.4.5 The Contractor shall provide a Terminal Acceptance Report, including the required
certifications, to the Contracting Officer and the host commander in accordance with CDRL A004 and DI-
NDTI-80809B within 10 days after satisfactory completion of testing. A copy of the terminal test report
and satellite system certification shall be retained with the terminal

CDRL A004 – TERMINAL ACCEPTANCE REPORT

3.4.5     Contractor Terminal Operations and Maintenance

3.4.5.1 The Contractor shall operate and maintain (O&M) the ET. At the Government‟s option, the
Contractor shall staff the terminal for operation. When this option is exercised, staff shall be onsite during



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normal local military duty hours (nominally 0800-1600), eight hours per day, five days per week, with on-
call support available at the site within two hours at all other times. The ET shall be securely locked when
not attended. The Contractor shall contact the host TCF and provide emergency access provisions for
Government personnel.

3.4.5.2 Contractor ET operations and maintenance personnel shall operate and maintain the terminal to
meet the operational objectives of the assigned TCF. During normal duty hours, the Contractor shall
report any major systems outage to the host TCF within ten minutes of the outage. Verbal reports shall
indicate the nature of the problem and provide an estimated time of restoration, if possible. Restoration of
service shall be reported within five minutes of restoration. The Contractor shall maintain a written Daily
Master Station Log (MSL). The log shall be available to on-site Government personnel upon request.

3.4.5.3 The Contractor shall provide the supply support required to operate and maintain the ET within
the prescribed operational availability requirements. This includes the provisioning of spares, repair
parts, and consumable items, as well as all required packaging, shipping, transportation, stock, storage,
and issue of items to support the operations and maintenance of the ET. The Contractor shall be fully
responsible for any and all support items required to support the operation and maintenance of the ET at
the site location. The Contractor shall be responsible for transporting all spares and support items not
shipped as part of the original terminal delivery.

3.4.5.4 The ET maintenance concept shall be implemented as a two level maintenance structure: Unit-
Level on-site Contractor operations and maintenance; and Depot-Level off-site Contractor maintenance.
Any onsite test measurement and diagnostic equipment (TMDE) required over and above the built-in test
(BIT) capability of the ET, shall be provided and maintained by the Contractor. Contractor depot-level
shall be provided for the terminal lease duration, including any extensions. The Contractor may provide a
regional support center and/or CONUS based Contractor depot facility, as required, to maintain and
support the fielded system within the prescribed operational availability requirements.

3.4.5.5 The Contractor shall perform all preventive and corrective maintenance needed to provide the
required level of availability. Preventive maintenance is classified as scheduled maintenance. Service
restoration and equipment repairs are classified as unscheduled maintenance. Scheduled downtime will
be allowed for preventive maintenance. Downtime requirements shall be submitted for schedule
consideration no less than 21 calendar days prior to the requested downtime. Downtime requests shall
be submitted as specified in the individual Task Orders requiring the Contractor to provision the terminal
or service. The Contractor shall obtain Government approval for all scheduled downtime prior to service
interruption. Confirmation cannot be guaranteed for any requested downtime that conflicts with
operational requirements.

3.4.6     Security

3.4.6.1 Personnel Security

3.4.6.1.1 All deployed Contractor personnel shall have as a minimum SECRET level security clearances
based on Defense Security Service (DSS) checks. Unless otherwise specified in individual Task Orders,
interim clearances based on the initial DSS Agency check will be accepted until full clearance is received.
Failure to receive full clearance by DSS shall cause the Contractor to replace the individual concerned.
Where local regulations require use of foreign personnel for terminal operations and maintenance, then
the Contractor shall ensure and document to the Government‟s satisfaction that such individuals have



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equivalent clearances granted by the local host nation. All deployed Contractor terminal operations and
maintenance personnel shall have CRYPTO access clearances, equal to the CRYPTO clearance level, if
the Government places crypto equipment in the terminal shelter. The Contractor shall provide security
clearance, passport and visa information to the COR/TM for verification prior to deployment of any
personnel. The Government will provide security information to the deployed commands.


3.4.6.1.2 The Contractor shall have subcontractors certify that satellite operators staff are vetted via
background checks with local law enforcement and national authorities. The Contractor shall ensure that
all personnel (including subcontractor personnel) in direct contact with sensitive DoD OPSEC indicators
(the unit, location, and time of operations) have U.S. SECRET or higher personnel security clearances.
The Contractor shall limit specific information on military unit identities and locations for DoD networks to
U.S. nationals cleared for SECRET or higher information.

3.4.6.1.3 The Contractor shall have satellite service subcontractors certify they have key operations staff
(“Key Staff”) who can affect satellite payload operations and network operations continuously available for
incident response and anomaly resolution. One cleared satellite operator satellite operations staff
member must be available for contact at all times to support incident resolution. Additionally, a cleared
satellite operator staff member with decision making authority (e.g., CEO, COO, CTO, etc.) must be
available to be contacted in the event that incident resolution requires business impacting decisions to be
made. The Contractor shall ensure that the above described satellite service subcontractor Key Staff hold
SECRET or higher personnel security clearances granted by either the U.S. Defense Security Service or
the National Security Authority of a NATO Member State or Major Non-NATO Ally.

3.4.6.2 Telecommunications Information Sharing and Analysis Center (ISAC) Membership
The Contractor (and any subcontractors that provide satellite service) are encouraged to be a resident or
non-resident member in the U.S. Department of Homeland Security's (DHS) National Coordinating
Center for Telecommunications Information Sharing and Analysis (NCC Telecom ISAC).

3.4.6.3 Communications Security
Cleared satellite operator staff must have access to secure voice communications for emergency
purposes. Communications Security equipment certified by the National Security Agency (NSA) to secure
unclassified and up to and including SECRET communication transmissions at all contractor and
subcontractor operations centers is preferred. If a satellite service subcontractor is unable to have access
to NSA-approved COMSEC at its satellite and network operations centers, then a combination of a
Sensitive but Unclassified (SBU) cryptographic module approved by the U.S. National Institute for
Standards and Technology and pre-arranged access to NSA-approved COMSEC at an agreed alternate
facility is acceptable.

The contractor and all subcontractors that provide satellite service shall make cleared staff available for
annual communications readiness exercises at the Government‟s request. Normal circumstances will
require vendor and/or satellite operator participation not more than once annually, however, the
Government may request participation more frequently as exercise needs require. Readiness exercises
will require vendor participation through voice and/or email communications with potential for requested
support in coordinated exercise planning.



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3.4.6.4 Operational Security (OPSEC) Awareness Training
The Contractor and its satellite service subcontractors shall engage key employees in OPSEC-awareness
training programs. Cleared contractor and satellite operator personnel shall be trained on operational
security procedures for use when engaging with sensitive DoD OPSEC information. Key staff shall
engage in initial training (on hire or when tasked with DoD specific responsibilities), and on an ongoing
basis as task order requirements necessitate.



3.4.6.5 Satellite Service Subcontract Security Provisions
3.4.6.5.1 When a Task Order includes the award of a subcontract or other direct commercial arrangement
with a satellite service company with Key Staff from NATO Member States and Major Non-NATO Allies,
security provisions will be incorporated in the subcontract document or agreement and security
classification guidance via a DD Form 254, “Contract Security Classification Specification”.


3.4.6.5.2 Security provisions, substantially as shown below, shall be included in all contracts and
subcontracts that are awarded to foreign satellite service contractors.
(1) All classified information and material furnished or generated under this contract shall be protected as
follows:
   (a) The recipient will not release the information or material to a third-country government,
   (b) The recipient will afford the information and material a degree of protection equivalent to that
   afforded it by the releasing government; and
   (c) The recipient will not use the information and material for other than the purpose for which it was
   furnished without the prior written consent of the releasing government.
(2) Classified information and material furnished or generated under this contract shall be transferred
through government channels or other channels specified in writing by the Governments of the United
States and (insert applicable country) and only to persons who have an appropriate security clearance
and an official need for access to the information in order to perform on the contract.
(3) Classified information and material furnished under this contract will be remarked by the recipient with
its government's equivalent security classification markings.
(4) Classified information and material generated under this contract must be assigned a security
classification as specified by the contract security classification specifications provided with this contract.
(5) All cases in which it is known or there is reason to believe that classified information or material
furnished or generated under this contract has been lost or disclosed to unauthorized persons shall be
reported promptly and fully by the contractor to its government's security authorities.
(6) Classified information and material furnished or generated pursuant to this contract shall not be further
provided to another potential contractor or subcontractor unless:




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        (a) A potential contractor or subcontractor which is located in the United States or (insert
        applicable country) has been approved for access to classified information and material by U.S.
        or (insert applicable country) security authorities; or,
        (b) If located in a third country, prior written consent is obtained from the United States
        Government.
(7) Upon completion of the contract, all classified material furnished or generated pursuant to the contract
will be returned to the U.S. contractor or be destroyed.
(8) The recipient contractor shall insert terms that substantially conform to the language of these
provisions, including this one, in all subcontracts under this contract that involve access to classified
information furnished or generated under this contract.

3.4.7     Safety

3.4.7.1 The Contractor shall provide ET systems that meet the following safety requirements and
recommended practices.

3.4.7.2 Equipment shall be designed so that maintenance can be conducted safely by Contractor
personnel in accordance with NFPA 70B (Recommended Practice for Electrical Equipment Maintenance),
and Title 29 Code of Federal Regulations, part 1910. Personnel exposure to RF radiation shall be limited
to values listed in ANSI C95.1, Safety Levels with Respect to Human Exposure to Radio Frequency
Electromagnetic Fields, 3 kHz to 300 GHz. Potential health hazards (e.g., noise, vibration, heat, and air
quality) shall be controlled in accordance with applicable industry standards.

3.4.7.3 Battery enclosures shall prevent electrolyte from being expelled in the event of battery leakage
or venting. Battery box venting shall be provided to minimize gas build-up. Explosive gases shall be
vented away from ignition sources. Enclosures for any batteries used on the ET shall be designed to
preclude major system damage or personnel injury in the event of violent gas venting or rupture of battery
cells causing high pressure within the box.

3.4.8     Purchased Terminal Options

The Contractor shall offer, and propose performance standards for, direct purchase all terminals offered
to the Government under this Contract. When applicable, the Contractor shall ensure that all software
provided in purchased terminals is compliant with the Joint Technical Architecture requirements for SHF
earth terminals and with the DII Common Operating Environment requirements for runtime operation and
for user interfaces to the maximum extent possible.

3.4.8.1 The Contractor shall offer, and propose performance standards for, Contractor-provisioned
initial and refresher factory training and on-the-job training to enable Government and third party
Government sponsored, operation and maintenance personnel to effectively, and efficiently operate and
maintain all terminals purchased under this contract. Class sizes for DISN terminal operations and
maintenance personnel shall not exceed 10 students.

3.4.8.2 The contractor shall offer, and propose performance standards for, Contractor-provisioned
Depot support, including but not limited to warranty operation, direct exchange operation, repair and
return, and repair and restock operations for terminals purchased by the Government under this contract.



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3.4.8.3 The Contractor shall offer, and propose performance standards for, Contractor-provisioned site
maintenance of Government-owned terminals purchased under this contract.

3.4.8.4 The Contractor shall offer, and propose performance standards for, Contractor-provisioned site
operation and maintenance of Government-owned terminals purchased under this contract.

3.4.8.5 The Contractor shall offer Contractor preparation and submission for Government approval of an
Integrated Support Plan tailored to each terminal type purchased by the Government under this contract.
The ISP shall contain a detailed description of the full range of support requirements to be developed and
the full range of material, documentation, and level of effort needed to support a 60 month terminal life
cycle beginning at completion of hand-off of the terminal to the Government Activity. The ISP shall
address all elements of supportability related to the terminal and, as a minimum, shall address the
following in regards to maintaining Operational Availability:

   a.    Personnel, facilities, transportation, handling, support equipment, test equipment, spares and
         repair parts

   b.    Third party or other organizations to be utilized for support resources

   c.    Providing routine on-site and off-site level maintenance

   d.    Supply support of initial and replenishment spares and repair parts

   e.    Providing supplies and maintenance in a hostile environment or other environment not
         conducive to the normal flow of goods and services.

   f.    Providing On-call resident Operations and Support, when not actively staffing the terminal site.

   g.    Providing on-site Technical Assistance to supplement resident on-site Operations and Support
         capability.

   h.    Training Plan for providing optional training course and training documentation when required.

   i.    Plan for updating technical documentation/manuals, as required.

3.4.8.6 The Contractor shall offer Contractor-provisioned initial spares to accompany each terminal
purchased by the Government under this contract.

3.4.8.7 The Contractor shall offer Contractor-provisioned commercial component item manuals and a
Contractor-prepared system level manual to accompany each terminal purchased by the Government
under this contract.

3.4.8.8 In providing terminals for purchase by the Government, the Contractor shall comply with
paragraphs 3.4.3 through 3.4.7 for all terminals supplied.

3.4.8.9 In providing DISN terminals for purchase by the Government, the Contractor shall also comply
with paragraph 3.4.1 for all DISN terminals supplied.

3.4.8.10 In providing terminals for purchase by the Government, the Contractor shall also comply with
paragraph 3.4.2 for all specialized terminals supplied.

3.4.9 Support Under Conditions of Hostile Fire or Imminent Danger

3.4.9.1 The contractor shall continue to provide on-site support to all sites during all periods of hostile
fire/imminent danger circumstances. Hostile fire/imminent danger circumstances shall be defined as



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circumstances under which Department of Defense (DoD) personnel are entitled to “Special Pay – Duty
Subject to Hostile Fire or imminent Danger” under Chapter 10, DoD Military Pay and Allowances
Entitlements Manual and/or Department of State authorization.



3.4.9.2 The contractor will be advised during wartime related contingencies through involvement in the
contingency planning process. The contractor shall designate a quantity of maintainers sufficient to
provide support under hostile fire/imminent danger circumstances at a negotiated rate. At all times that
DoD personnel are not entitled to additional pay under Chapter 10, DoD Military Pay and Allowances
Entitlements Manual, the contractor shall be entitled to the “Standard” rates.


3.5     SERVICE MANAGEMENT

The Contractor shall perform configuration, performance, fault, accounting, security, and operations
service management functions for all services provisioned under this contract as part of the priced
service. The Contractor shall ensure such functions support and respond to the operational needs of the
DISA the Global Netops Center (GNC) and Theater Netops Centers (TNCs) and, when specified in
individual Task Orders, other Government Network Control Centers.

The Contractor shall develop a Service Plan for each Task Order in accordance with CDRL A001 and DI-
MISC-80919. In this plan, the Contractor shall:

        1. Assess the stated requirements, requesting clarification where needed.

        2. Develop and document an engineered solution that:

            a. Provides all pertinent data needed by the Government to validate all aspects of the
               Contractor‟s proposed solution.

            b. Identifies all satellite, earth terminal, link budget, network topology, and associated
               interface resources proposed to satisfy the Task Order.

            c.   Provides the Contractor‟s plans to replace resources in case of failure.

            d. Provides satellite operational data, including satellite system, type, flight number, orbital
               position, planned satellite movements and relocation or replacement, date of launch,
               estimated and guaranteed end-of operational life, primary and alternate (if any) tracking,
               telemetry and control site, and satellite beacon frequency, modulation, polarization and
               any other data needed to identify the satellite and to assist in earth terminal point and
               automated power control measurements.

            e. Provides satellite footprints showing nominal Effective Isotropic Radiated Power (EIRP)
               contours and Saturation Flux Density (SFD) or Gain/Temperature (G/T) contours with
               land mass boundaries and geographical latitude and longitude clearly marked and
               annotated with the relationship between SFD and G/T.

            f.   Provides transponder operational data including operating center frequency and
                 bandwidth, transmit and receive polarization, transponder actual EIRP, SFD, G/T, current
                 gain state setting and settable range and step size, phase noise curves, and AM/PM
                 transfer coefficients and range of operation.




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            g. Provides sufficient additional details of the proposed satellite(s), transponder(s), earth
               terminals and services required to support discussions with foreign nations for Host
               Nation Approval.

            h. Addresses the use of Government furnished materials as specified in the Task Order.

            i.   Identifies the applicable performance standards, specifies the set of performance metrics
                 for the services the Contractor proposes to use, and describes in detail the methods and
                 measurements with which the Contractor proposes to establish compliance with the
                 performance standards.

The Service Plan shall be updated to reflect all Task Order modifications.

CDRL A001 – SERVICE PLAN

For each service provided, the Contractor shall report network configuration, performance, fault,
accounting, security, and operations management trend and performance incentive information in the
Monthly Status Report and shall report critical operational, configuration, performance, fault and security
information electronically in real time to the GNC and CONUS-TNC as required below.

3.5.1     Configuration Management

The Contractor shall provide configuration management that meets the requirements specified below.

3.5.1.1 The Contractor shall provide Standard Service Delivery and Emergency Service Delivery in
accordance with National Security/Emergency Preparedness (NS/EP) policy and with DISA Circular 310-
130-4*, as well as Extended Service Delivery and Time-Critical Delivery, as specified below.
   a. Extended service delivery is defined as the time required under extenuating circumstances to
      implement a Task Order after the Government has accepted the Contractor’s service plan. Such
      extenuating circumstances may include large terminal orders, extended time required for host
      nation agreements or landing rights, or other time intensive service delivery requirements as
      defined in the individual Task Order.

   b. Standard service delivery is defined as the time required under normal conditions to implement
      a Task Order after the Government has accepted the Contractor‟s service plan.

   c.   Accelerated service delivery is defined as the time required using overtime or additional staff to
        implement a Task Order after the Government has accepted the Contractor‟s service plan. Under
        Accelerated Service Task Orders, service acceptance testing unless otherwise required by the
        satellite provider or host nation shall be deferred until operations permit.

   d. Time-critical delivery is defined as the time required using overtime or additional staff to
      implement Task Order requirements after the Government has accepted the Contractor‟s service
      plan and a Task Order is already awarded. Under Time-critical Task Orders, service acceptance
      testing unless otherwise required by the satellite provider or host nation shall be deferred until
      operations permit. Time-critical delivery shall be predicated on the availability of pre-planned
      engineering solutions, pre-planned line-up messages and transmission plans, pre-arranged Host
      Nation Agreements, terrestrial connectivity (if applicable), and frequency clearance, and the
      availability of contracted bandwidth,




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e. 3.5.1.1.1 Unless otherwise specified in individual Task Orders, the Extended Service Delivery time for
    satellite bandwidth shall be 90 days or less, the Standard Service Delivery time shall be thirty
    calendar days or less, the Accelerated Service Delivery time shall be seven days or less, and the
    Time-Critical Delivery time shall be four hours or less.

3.5.1.1.2 Unless otherwise specified in individual Task Orders, the Standard and Accelerated Service
Delivery time for DISN earth terminals or larger, shall be in accordance with Table 3-5A.

                              Table 3-5A: DISN Terminal Delivery Times

                                                    Delivery (Days)
                               Terminal        Standard     Accelerated
                            C-Band
                            STD B                 180             150
                            STD F3                165             135
                            STD F2                150             120
                            STD F1                120              90
                            STD G                  90              60
                            Ku-Band
                            STD C                 180             150
                            STD E3                165             135
                            STD E2                150             120
                            STD E1                 90              60
                            STD G                  90              60


3.5.1.1.3 Unless otherwise specified in individual Task Orders, the Standard Service Delivery time for
specialized VSAT networks of 100 terminals or less shall be 150 calendar days or less, and the
Accelerated Service Delivery time shall be 120 days or less. Delivery times shall include delivery of
private dedicated hub terminals when so ordered. The Standard Service Delivery time for additional
individual specialized VSAT terminals shall be 45 calendar days or less, and the Accelerated Service
Delivery time shall be 30 days or less. Delivery times for larger networks shall be as negotiated at the
time of order.

3.5.1.1.4 Delivery times for Cooperative Unit Tracking networks and additional individual terminals shall
be as negotiated at the time of order.

3.5.1.1.5 Delivery times for Bandwidth-on-Demand terminals shall be the same as for DISN earth
terminal of equivalent size.

3.5.1.1.6 Unless otherwise specified in individual Task Orders, the Standard Service Delivery time for
commercial Teleport services shall be 30 calendar days or less, and the Accelerated Service Delivery
time shall be five calendar days or less.

3.5.1.2 The Contractor shall plan, monitor and dynamically maintain positive control over the day-to-day
physical and logical configuration of leased bandwidth, earth terminal, and associated terrestrial
interconnection resources provided under this contract. JCS requires that SATCOM services, including
leased commercial SATCOM services, “…be capable of dynamic reconfiguration to meet changing needs
as the situation demands.” To this end, DSTS-G contractor(s) shall provide “positive control” over the
services leased under this contract. In this context, positive control means near real-time proactive
monitoring of the services to ensure: 1) users are accessing the service properly; 2) there is no



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unauthorized use of the leased bandwidth; 3) minor problems are corrected before they become major
problems, and 4) DISA is provided visibility into the services provided, their status and performance.

3.5.1.3 The Contractor shall track: 1) the services required to be delivered; 2) when the required
services are to be delivered; and 3) the resources assigned to the required services.

3.5.1.4 The Contractor shall be capable of implementing pre-planned network configuration changes
within 30 minutes and new pre-planned networks within four hours of receipt of written Government
Contracting Officer direction.

3.5.1.5   The Contractor shall validate service requests against Task Orders and resource allocation
plans.

3.5.1.6 For each service being provided, the Contractor shall report network configuration information to
the Government‟s network management centers specified in the applicable Task Order. The Contractor
shall electronically report network configuration information, associated with the associated signal
parameters, for out-of-tolerance alarms, and carrier-related alarms specified in Section 3.5.7 and shall
provide a summary of configuration changes and planned changes in its Monthly Status Report.

3.5.2     Performance Management

Performance specifications shall apply to the entire communications path between the modem of the
transmitting ET and the modem of the receiving ET as shown in Figure 3-1.

3.5.2.1     Service Performance Definitions

3.5.2.1.1    Availability is defined as the ratio of the time that the communications path is capable of fully
and reliably performing all of its functions without exceeding acceptable levels of impairment or delay to
the total time that the service is leased. Bandwidth availability shall be calculated as the time interference
free Contractor-provisioned bandwidth is capable of receiving and transmitting user signals at the
satellite. Link Availability includes atmospheric effects, as well as the impact of Contractor-provisioned
bandwidth and Contractor-provisioned terminals. Link availability shall be calculated as the ratio of the
time that the circuit is available to the total time the circuit is leased.




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                                 HPA
                                                             LNA

                   Upconvertor
                                                                        Downconvertor


          Modem
                                                                                        Modem




          Figure 3-1 Communications Path between Transmitting and Receiving ET Modems

The time the circuit is unavailable is the sum of the time that the communications path is experiencing a
failure plus the time to restore the path back to an available state. As shown in Figure 3-1, the
communications path consists of several ET subsystems in series. Consequently, the total path
availability shall be expressed as the product of the individual subsystem availabilities. If the Contractor
provides redundant ET subsystems with switchover capability to ensure availability, then multiple
communications path availabilities in parallel shall be calculated accordingly.

3.5.2.2       Service Performance Testing
Link availability is calculated based upon a set of performance parameters that define the status of the
link as either available or unavailable. Table 3-6 identifies each of the performance parameters and their
associated minimum acceptance specifications.


3.5.2.2.1     The Contractor shall provide end-to-end commissioning, testing and operational
troubleshooting efforts to isolate performance problems with services provided under this contract. For
end-to-end service commissioning, the Contractor shall perform a 72 hour continuous service acceptance
                 23
test using a 2 -1 test pattern to demonstrate that the BER, EFS, SES, MTLBCI, jitter and delay
performance specifications in Table 3-6 have been met prior to certifying the initial availability of the
service. The Contractor shall develop a Service Acceptance Test Plan (SATP) in accordance with CDRL
A006 and DI-QCIC-80553. Acceptance testing shall demonstrate that the services implemented by the
Contractor actually meet the requirements of the Task Order, and the performance specifications in
Section 3.5.2 of this document. The Contractor shall provide the results of service acceptance tests and
shall certify that these specifications have been met in the Service Acceptance Test Report (SATR) in
accordance with CDRL A007 and DI-NDTI-80809B. At the option of the Government, the Contractor
shall, at no cost to the Government, retest services that persistently perform below the applicable service
performance standards.

CDRL A006 – SERVICE ACCEPTANCE TEST PLAN (SATP)

CDRL A007 – SERVICE ACCEPTANCE TEST REPORT (SATR)



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3.5.2.2.2    Bit Error Rate (BER) shall be defined as the ratio of incorrect bits received to the total
number of bits received over a given interval of time. With all BER measurements, a confidence level
shall be provided, which defines the probability that the measured BER is within the stated accuracy
factor of the true average BER.

3.5.2.2.3  Error-Free Second (EFS) is an available one-second interval in which no bit errors are
received. Measurement is over available time, and it shall be stated as the probability of available one-
second error measurements in which no bit errors are received.

3.5.2.2.4  Severely Errored Second (SES) is the probability of an available one-second interval in
                        -3
which the BER exceeds 10 .

3.5.2.2.5    Delay shall be defined as the one-way time interval to send a signal from the input of the
transmitting ET modem to the output of the receiving ET modem.

3.5.2.2.6    Mean Time to Loss of Bit Count Integrity (MTLBCI) is the mean time between losses of bit
count integrity that cause loss of synchronization over the communications path. Bit count integrity is the
preservation of the exact number of bits that are transmitted and received over the communications path.

3.5.2.2.7    One’s Density is a restriction associated with some communication protocols, which limits
the number of consecutive zeroes that may occur in a data stream. The Government cannot guarantee
any data pattern or pulse density. Consequently, the Contractor‟s transmission service shall be
insensitive to any data pattern, and the Contractor shall demonstrate that a string of zero-bits will
successfully be transmitted over the communications path. For an end-to-end service allocation, the
Contractor shall be responsible for providing any conversion equipment required to interface with local
exchange carriers.

3.5.2.2.8   Jitter and Wander are the short-term and long-term difference between the expected and
the actual arrival times of a digital bit at the receiver of an end-to-end service connection. Jitter is
cumulative over the length of an end-to-end connection unless buffering or other techniques are used to
reshape communications traffic over each segment of the connection. Jitter and Wander performance
shall comply with ITU-T G.824 for 1544 kbps hierarchy, except in E1/E3 networks where performance
shall conform to ITU-T G.823.




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                 Table 3-6: DSTS-G Service Acceptance Performance Specifications
                                                                                         1
           Performance Parameter                                         Specification
                                                                                                            -7
Average Bit Error Rate (BER)                       VSAT DAMA Network Service:                        ≤10
                                                                                                            -7
    0.95 Confidence Level                          DISN SCPC Service:                                ≤10
                                                                                                            -9
                                                   DISN ATM Service:                                 ≤10
                                                                                                            -10
                                                   Terrestrial Service                               ≤10
Error Free Seconds (EFS)                           ≥ 0.965 for data rates < 6.312 Mbps
                                                   ≥ 0.9 for data rates > 6.312 Mbps
Severely Errored Seconds (SES)                     ≤ 0.0003
One-Way Delay                                      < 300 msec
Mean Time to Loss of BCI                           24 hours end-to-end
                                                   78 hours for satellite link allocations < 6.312 Mbps
                                                   97.6 hours for satellite link allocations > 6.312 Mbps
One‟s Density                                      22 consecutive zeroes
Jitter                                             Output: 5.0 UI peak-to-peak over 10 Hz-40 kHz
                                                   Output: 0.10 UI peak-to-peak over 8 kHz-40 kHz
                                                               -2
Wander                                             Output: (10 S +10,000) nanoseconds for sample size
                                                           4
                                                   of S=10 seconds
Note 1: Based on performance specifications in DISA EP 1-92, Basic Guidelines for Application of
Performance Standards to Commissioning of DCS Digital Circuits, June 1992.



3.5.2.2.9    BER shall not exceed the values in Table 3-6 averaged over each 24-hour period in which
the circuit is available. The Contractor shall demonstrate that the BER performance meets this
requirement in accordance with the Government-approved SATP.

3.5.2.2.10 EFS shall not be less than the percentages specified in Table 3-6 for the given data rates
during any 24-hour period in which the circuit is available. Errored seconds shall include all seconds with
one or more bit errors. The Contractor shall demonstrate that the EFS performance meets this
requirement in accordance with the Government-approved SATP.

3.5.2.2.11 SES shall not be greater than the percentage specified during any 24-hour period in which
the circuit is available. The Contractor shall demonstrate that the SES performance meets this
requirement in accordance with the Government-approved SATP.

3.5.2.2.12 One-way delay shall not exceed the specified value in Table 3-6 between transmitting and
receiving ET modems during any 24-hour period in which the circuit is available. The Contractor shall
demonstrate that the delay performance meets this requirement in accordance with the Government-
approved SATP.

3.5.2.2.13 Loss of BCI on the circuit shall not occur more than once during any 24 hours of operation for
end-to-end service allocations, and not more than once in the specified time allocations for satellite links
and data rates in Table 3-6. A loss of BCI occurs when the number of bits transmitted does not match the
number of bits received. This requirement shall be measured using appropriate settings on test



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equipment. Examples of loss of BCI are the detection of a pattern slip, data loss (as measured on the
FIREBERD 6000), or a test set synchronization loss exceeding a full second in duration. The Contractor
shall demonstrate that the BCI performance meets this requirement in accordance with the Government-
approved SATP.

3.5.2.2.14 The Contractor shall demonstrate that the One‟s Density performance meets the requirement
stated in Table 3-6 in accordance with the Government-approved SATP. During circuit acceptance
testing, the Contractor shall use a test pattern that contains at least 22 consecutive zeroes to
demonstrate compliance with the One‟s Density requirement. Test patterns with strings of zeroes shorter
than 22, or that suppress consecutive zero strings, are not acceptable for this test. The method used to
solve any One‟s Density problem is the responsibility of the Contractor. The Contractor shall be
responsible for providing any conversion equipment required to interface with local exchange carriers.

3.5.2.2.15 During the service acceptance tests, the Contractor shall induce jitter into the circuit under
test. This injected jitter shall not exceed a peak-to-peak amplitude of 0.1 unit intervals (UI, defined as the
reciprocal of the data rate) over the frequency range 10 Hz through 40 kHz. The installed service shall
meet all performance requirements shown in Table 3-6 while accepting this jittered input. The Contractor
shall demonstrate that the input/output signal jitter performance meets these requirements in accordance
with the Government-approved SATP. The Contractor shall demonstrate wander performance over of
period of 10,000 seconds meets the requirements in Table 3-6 in accordance with the Government-
approved SATP.

3.5.2.2.16 The Contractor shall monitor the receive signal at each service point and where appropriate,
remove any Doppler distortion.

3.5.2.2.17 The Contractor‟s timing architecture shall allow each circuit to perform in the same manner
during loop-back tests as during normal operations. The Contractor shall demonstrate loop-back–testing
as part of the service acceptance tests.

3.5.2.3 Service Availability Monitoring
Using the definitions provided in Table 3-6, the determination of whether a link is available or unavailable
can be made. Based upon these thresholds, the contractor shall meet the DSTS-G Service Performance
Specifications as outlined in Table 3-7.

The Contractor shall monitor the availability of satellite services in near-real time to maintain positive
control of all services provisioned and to ensure service availability is in accordance with the
specifications in Table 3-7. Near real time is defined as a time interval between monitoring a specific link
or service of 30-minutes or less. The Contractor shall report these service performances in monthly
service status reports to the Government.




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                        Table 3-7: DSTS-G Service Performance Specifications
                                                                                      1
     Performance Parameter                                            Specification
                                                                  2
                                         Transponded Bandwidth :                                  0.99999
                                         Earth Terminal:                                           0.9995
                                         Teleport:                                                 0.9995
           Availability                  VSAT DAMA Network Service:                                 0.995
                                         DISN SCPC Service:                                         0.997
                                         DISN ATM Service:                                          0.999
                                         Terrestrial Service                                       0.9995
Note 1: Based on performance specifications in DISA EP 1-92, Basic Guidelines for Application of
Performance Standards to Commissioning of DCS Digital Circuits, June 1992.
End-to-end availability attributable to the contractor depends on the service path he provisions.
Note 2: Bandwidth only solutions. Availability requirement refers to transponder activity.




3.5.2.4     Service Performance Monitoring

3.5.2.4.1        Electro Magnetic Interference (EMI) / Radio Frequency Interference (RFI)
                 Identification, Characterization, and Geo-Location

3.5.2.4.1.1 The Contractor shall provide EMI/RFI identification, characterization, and geo-location for
services procured under this contract. Such services include the ability to identify and characterize sub-
carrier EMI/RFI being transmitted underneath an authorized carrier, and the ability to geo-locate the
source of any and all EMI/RFI. In addition, the Contractor shall immediately report the existence of
EMI/RFI to the Global SATCOM Support Center at Peterson AFB, CO and the same government
agencies that receive the TMS and INMS reports for each task order. Additionally, the contractor shall
make best efforts to geo-locate the source of the interference and report findings in accordance with
USSTRATCOM guidance (as documented in the STRATCOM EMI/RFI Reporting Checklist). While it is
preferred that this capability be organic to the satellite operator, a solution contracted for at the satellite
operator level is acceptable. If this requirement is not commercially available (or can be satisfied in a
more cost effective manner) for a new Task Order, the Contractor may submit an alternate proposal for
Government consideration. Contractors shall support quarterly Government exercises focused on the
resolution of EMI/RFI interference scenarios.



3.5.2.4.1.2 The Contractor (and/or Subcontractors) shall provide initial acknowledgement of EMI/RFI and
best effort geo-location of the interfering signal source, spectrum analyzer screenshots, and
characterization in accordance with USSTRATCOM guidance (as described in the STRATCOM EMI/RFI
Reporting Checklist), within one hour of Contractor EMI/RFI detection or Government request if events
are detected by the Government. Updates of such information shall be provided to the Government upon
change, upon request, or every two hours from initial report, until incident resolution. It is preferred that
such exchange of information take place through secure email (SIPRNET) and secure voice
communications (e.g., STE, STU) as described in Section 3.4.6.3, Communications Security. If secure




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email and/or voice communications are not available, the contractor (and subcontractors) shall use a
mutually agreed upon media and voice communications capability capable of protecting Sensitive, but
Unclassified data (method to be proposed in vendor proposals). Periods of approved EMI or RFI to
enable geo-location efforts will not count against the contractor in the calculation of operational service
availability. Such periods of approved interference will be approved by the STRATCOM POC designated
in task order instructions. Upon incident resolution, the contractor shall provide a Summary of Action
Report in accordance with CDRL A018, summarizing the incident, corrective actions taken, and incident
resolution, to the USSTRATCOM Point of Contact specified in the Task Order.

CDRL A018 – EMI/RFI SUMMARY OF ACTION REPORT

3.5.2.5      Service Performance Reporting

3.5.2.5.1    The Contractor shall collect performance data for all services provided to the Government
under this contract to support: (a) the analysis of measured vs. planned performance; (b) detection and
analysis of performance trends; and (c) performance reporting.

3.5.2.5.2    For each service being provided, the Contractor shall report performance information to the
Government‟s network management centers specified in the applicable Task Order. The Contractor shall
electronically report performance information, associated with the associated signal parameters, for out-
of-tolerance alarms, and carrier-related alarms specified in Section 3.5.7 and shall provide a summary of
performance trends and detailed availability statistics in its Monthly Status Report.

3.5.3      Fault Management

The Contractor shall monitor and test transponder, earth terminal, and associated terrestrial
interconnection resources provided under this contract to maintain positive control of the services
provided.

3.5.3.1      Fault Reporting

3.5.3.1.1   The Contractor shall collect operational data for all services provided to the Government
under this contract to support: 1) detection, identification, and isolation of faults; 2) initiation, tracking, and
completion of corrective actions; and 3) fault reporting.

3.5.3.1.2    For each service being provided, the Contractor shall report fault information to the
Government‟s network management centers specified in the applicable Task Order. The Contractor shall
electronically report fault information, associated with the associated signal parameters, for out-of-
tolerance alarms, and carrier-related alarms specified in Section 3.5.7, using the Trouble Management
System (TMS), and shall provide a summary of fault trends and detailed statistics in its Monthly Status
Report. Trouble tickets shall be updated every two days for non-serious issues regardless of change in
status, and daily for serious issues.

3.5.3.2      Service Interruption and Restoration

3.5.3.2.1    For service outages, the Contractor shall provide verbal status reports to the CONUS-TNC
specified in the applicable Task Order. In instances of EMI or RFI, the contractor shall report status and
support incident resolution in accordance with section 3.5.2.4.1. These reports are in addition to all



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electronic reports and monthly reports. These reports shall identify the circuits involved, the cause of
outage if known and the actions already taken and planned to correct the outage. Initial reports shall be
provided within 10 minutes. Updated reports shall be provided every 30 minutes. For outages known to
be due to failures in Contractor-provisioned elements, the Contractor shall initiate conference calls
between the Contractor‟s operation center, the CONUS-TNC, and for satellite related issues, the
applicable satellite operations center supporting the Contractor‟s service.

3.5.3.2.2    For outages lasting 120 minutes or more, the Contractor‟s Program Manager shall participate
in the conference calls.

3.5.3.2.3     For outages lasting 240 minutes or more the Contractor‟s senior management shall
participate in the conference calls.

3.5.3.3     Scheduled Service Outages

The Contractor is responsible for maintenance of all Contractor provided services and equipment. The
Contractor shall coordinate with the CONUS-TNC when preventive or planned maintenance has the
potential to impact Contractor-provisioned services. In accordance with DISA Circular 310-70-1 the
contractor shall notify the CONUS-TNC of planned maintenance services 21 calendar days in advance to
permit coordination with on-going operations. The 21-day time factor may be waived by the CONUS-TNC
to correct hazardous conditions (HAZCONs), or degradations, when the capability exists at the facility to
accomplish the required repair action. The Contractor shall get final authorization from the CONUS-TNC
immediately prior to implementing any approved outage.

3.5.4     Accounting Management

The Contractor shall collect, sort by Task Order, and report usage data on transponder, earth terminal,
and associated terrestrial interconnection resources provided under this contract in its Monthly Status
Report.

3.5.5     Security Management

The Contractor shall maintain security in accordance with the DISN Long Haul Block Security
Classification Guide (DISA Circular 300-110-3) and shall perform the following services to support
security certification and accreditation in accordance with the Defense Information Technology Security
Certification and Accreditation Process (DITSCAP); DODI 5200.40.

3.5.5.1 System Security Authorization Agreement (SSAA). The Contractor shall prepare and submit
a SSAA for Government approval in accordance with CDRL A008, System Security Authorization
Agreement (SSAA). The Contractor‟s submission will be based upon the DISN Long Haul Block SSAA
developed by the DISN Program Management Office. The Contractor shall ensure that the SSAA reflects
the physical and logical configuration and security status of the network at all times as a „living‟ document.
The SSAA shall provide the DISN Program Management Office, Project Control Branch, which is the
Designated Approval Authority (DAA), with a "snap-shot" view of the current DSTS-G infrastructure
components provisioned by the Contractor. The Contractor shall maintain the SSAA throughout the
period of performance of the contract and shall periodically provide a record copy to the government
quarterly.

CDRL A008 – SYSTEM SECURITY AUTHORIZATION AGREEMENT (SSAA)


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3.5.5.2 Security Problem Resolution. The Contractor shall assist in resolving any problems resulting
from the security certification and accreditation process including vulnerability assessments and red team
activities. This shall address security problem reports, technical investigations, and any testing performed
to accomplish certification.

3.5.5.3 Security Operation. The Contractor shall provide for the secure operation of all aspects of the
transmission services. This applies to the day-to-day operations of the Contractor's service management
facilities, and interconnected devices and associated cables and signaling devices.

3.5.5.4 Network Information Security. The Contractor shall treat Government network information,
not specifically identified as classified, as Unclassified but Sensitive Information. The Contractor shall
disclose such information only to: 1) intended recipients; 2) Contractor employees who have a job-related
requirement to see such information; or 3) other Contractors designated by the Government. Network
information may consist of two information sets: information about the network elements and their status
and information about the users of the network. If the later information type is obtained and retained by
the Contractor in performance of this contract, the government will be advised and offered an opportunity
to review the information and level of detail in support of an evaluation whether classification criteria need
to be applied.

3.5.5.5 Security Monitoring. The Contractor shall monitor system and network vulnerabilities and
provide for the prompt reporting and correction of any vulnerability that directly or indirectly affects the
infrastructure services. The vulnerability awareness, detection, and reporting mechanisms shall be
documented in the SSAA. The Contractor shall monitor transponder, earth terminal, and associated
terrestrial interconnection resources provided under this contract to: a) maintain positive control of DSTS-
G resources and service management provisioned; b) verify user authorization; c) perform intrusion
detection; d) protect against unauthorized access; e) maintain audit trails of user access requests; and f)
analyze the security of network operations. The Contractor shall maintain records concerning all network
activities that could affect operation, management, and control of the backbone transmission component
infrastructure for a period of at least 90 calendar days.

3.5.5.6 Security Incident Reporting. The Contractor shall provide on-line reports in accordance with
section 3.5.7 below and monthly summaries as part of the Monthly Status Reports in accordance with
section 3.6.1 below. The on-line reports shall be provided to the Government Point of Contact as
designated in writing by the Contracting Officer.

3.5.5.6.1 On-line reports shall contain information on transmission services security-related events and
shall specifically address:
   a.    Incident type

   b.    Incident severity

   c.    Date and time of incident

   d.    Components affected

   e.    Location/s

   f.    Containment and restoral procedures employed

   g.    Proposal to ensure no re-occurrence

   h.    Other relevant information.


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3.5.5.6.2 Monthly Status Reports shall include information on transmission security management and
shall specifically include:
   a.    A Monthly summary of attempted break-ins.

   b.    A Daily review, sorted by hour, of attempted system break-ins which affect (or could affect) the
         operation and management of backbone transmission services;

   c.    A log of all security-related events (to include the detection of attempted system break-ins)
         which affect (or could affect) the operation and management of transmission services and could
         therefore affect services provided to the DSTS-G customer through this contract.

3.5.5.7 Contingency Planning and Disaster Recovery. The Contractor shall develop appropriate
contingency plans, including an emergency response team, back-up operations plans and post-disaster
recovery plans to ensure continuity and security of operations for all services provided under this contract.
The Contractor shall exert “best effort” to provide continuity of services (best industry practices) in the
event of natural or man-made disasters. In addition to terrestrial based disasters, any catastrophic failure
of a satellite providing service under this contract is also considered a disaster in accordance with this
provision. At the direction of the Government, the Contractor shall mark/implement Telecommunications
Service Priority (TSP) procedures on all DSTS-G circuits. The TSP System was designed for leased
telecommunication services under U.S. jurisdiction and offered as a "fee for service" option, and is not
binding on commercial activities providing telecommunication services outside of U.S. jurisdiction.
However, DoD is using TSP to identify Government owned and leased services and circuits for priority
restoration treatment, both CONUS and OCONUS. The acting service providers for Government owned
DISN circuits are the DISA Allocation and Engineering (A&E) activities. The operation and maintenance
(O&M) organizations are the service providers for non-DISN Government owned CONUS and OCONUS
circuits. Various U.S. providers have filed tariffs, which require users to pay an initial one-time charge and
a monthly recurring fee for restoration. It is assumed that a customer is willing and able to pay additional
charges (e.g., overtime) when requesting priority provisioning.             While TSP may not apply to
COMMSATCOM service providers outside of U.S. jurisdiction, the Contractor shall perform best efforts to
prioritize the restoration of Government services in the event of any disaster. The Contractor shall adhere
to the guidance on disasters contained in National Communications Systems (NCS), Natural and
Technological Disaster Threats to National Security and Emergency Preparedness (NS/EP)
Telecommunications, August 1996.

3.5.5.8 Security Audit Logs. The Contractor shall maintain audit records for usage of transmission
management resources. The audit records shall be protected against unauthorized modification and
deletion. The audit records shall log all security-related access events including unauthorized access
attempts. This shall include monitoring user profiles, usage of security related resources, and maintaining
security audit reports. The Contractor shall maintain the audit records on-line for 90 calendar days and
on-line or off-line for an additional 9 months (for a total of one year).

3.5.5.9 Service Access. The Contractor shall limit access to services provided under this contract to
users authorized by the Government.

3.5.5.10 Information Assurance Vulnerability Alerts. Information Assurance Vulnerability Alerts
(IAVAs) are issued for hardware, operating systems, and application foundations (e.g., data base
management systems, programming languages). If the Contractor does not maintain an association with
a recognized Computer Emergency Response organization and respond to IAVAs issued by that



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organization, then the systems subject to this contract will be entered into the DISA-maintained system
that responds to alerts issued by the DoD Computer Emergency Response Team (DODCERT). The
required information elements and notification chain will be provided to the Contractor following award.

3.5.6     Operations Management

The Contractor shall maintain positive control of the services and service management provided under
this contract. The Contractor shall operate a Customer Service Desk 24 hours daily, including weekends
and holidays, to assist users in maintaining network performance standards for services provided under
this contract. The customer service facility shall be equipped with a secure telephone and secure
facsimile and shall be approved for storage and processing of classified material up to and including
SECRET material. The Contractor‟s operations facility shall be approved forSECRET level operations
and ready to connect to the SIPRNET, in accordance with the SIPRNET Security Classification Guide,
not more than 60 days after contract award.

3.5.6.1 Contractor personnel providing operations support and oversight shall have a SECRET security
clearance based on Defense Security Service background checks.

3.5.6.2 The Contractor shall cooperate with, and shall coordinate all aspects of DSTS-G network
operations with the Government‟s network management centers as required in individual Task Orders
and in this document.      At the Government‟s option, the Contractor shall provide on-the-job data
interpretation and analysis training to Government, and Government sponsored third party, Network
Management personnel in Government Network Management Centers to allow proper Government
monitoring of the Contractor-provisioned services. Class sizes shall not exceed 10 students.

3.5.6.3 For each service being provided, the Contractor shall report operations management
information to the Government‟s network management centers specified in the applicable Task Order.
The Contractor shall electronically report operations management information, associated with the
associated signal parameters, for out-of-tolerance alarms, and carrier-related alarms specified in Section
3.5.7 and shall provide a summary of fault trends and detailed statistics in its Monthly Status Report.

3.5.7     Electronic Service Reporting

The goal for the CONUS DSTS-G network management is to provide seamless integration for all Defense
Information Systems Network (DISN) network Element Management Systems (EMS) and define roles and
responsibilities of the principle organizations involved in the management and operations of the CONUS
backbone.

3.5.7.1 The Theater Netops Center (TNC) is responsible for integrated fault management of the DISN
networks and systems and is located at Scott AFB, IL (CONUS-TNC). CONUS-TNC currently uses an
Integrated Network Management System (INMS) to perform integrated fault management and correlation
of alarms and events for the DISN. The DISA INMS gives TNC operators an end-to-end global view and
status of DISN and its systems.



3.5.7.2  DSTS-G Management will be performed by the contractor with a data feed to be provided to
CONUS-TNC. This data feed should be 128 Kbps originating from the contractors Element Management
System (EMS) and be sent via SNMP traps or DISA provided “message hoppers” over the SIPRNET.



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The data feed should provide support for configuration and alarm queries via SNMP, ASCII (e.g., telnet),
SQL, or another protocol that is mutually agreeable.



3.5.7.3        The contractor (s) shall perform all maintenance, and initial configuration of the EMSs. The
initial configuration (to include Internet Protocol (IP) address, Network Service Access Points (NSAPs),
etc.) will be provided to the contractor (s) by the CONUS-TNC in order to set up and perform initial test
and acceptance of the data feed. The CONUS-TNC will develop Standard Operating Procedures (SOP)
to delineate Government and contractor network operations center (NOC) roles and responsibilities.



3.5.7.4 The Contractor shall report, on an as-changed basis, the following planned and actual signal
parameter values for each provisioned service:
   a.    Carrier C/kT

   b.    Transponder Power (EIRP) per carrier

   c.    Carrier Center Frequency

   d.    Carrier Bandwidth

   e.    Carrier Spectral Shape

   f.    Total Transponder Power

   g.    New Carrier Detection/Spurious Signal Power

3.5.7.5 The Contractor shall report out-of-tolerance alarm conditions to the CONUS-TNC when spectral
measurements, listed in Section 3.5.7.4 above, no longer fall within the nominal range assigned to
predicted signal values and shall report when each out-of-tolerance alarm has been cleared. Network
status and network configuration data will be used to establish an integrated view of the DISN via the
DISA INMS. Telemetry data will be forwarded to the INMS where it will be processed and correlated with
other DISN network element alarms and events. Interface Control Documents (ICD) will define interfaces
between Contractor to Contractor, Contractor to Government, and Government to Government Network
Operations Center (NOCs).

The report shall include the following data elements:
  a.    The satellite carrying the service with the alarm

   b.    The transponder on the satellite with alarm

   c.    The count of the alarms on the transponder

   d.    The type of alarm parameter (frequency, Carrier EIRP, Carrier bandwidth, transponder EIRP,
         Unauthorized Carrier)

   e.    The link identifier of the alarm

   f.    The expected value of the link (frequency, Carrier EIRP, Carrier bandwidth, transponder EIRP)

   g.    Measured value of the link parameter (frequency, Carrier EIRP, Carrier bandwidth, transponder
         EIRP, Unauthorized Carrier)

   h.    Time the alarm occurred.


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3.5.7.6   For every authorized carrier-related alarm, the Contractor shall report:
   a.     The carrier name and Command Communications Service Designator (CCSD)

   b.     The transmit earth station, its name, system identifier, latitude and longitude

   c.     The receive earth station, its name, system identifier, latitude and longitude.

3.5.7.7. The contractor (s) shall be responsible for DSTS-G Network Configuration Management (CM).
The CONUS-TNC requires configuration management data to perform integrated fault management and
alarm correlation with backbone outages. Additionally, CM is required to provide efficient analysis of data
for backbone design and capacity planning. Interface Control Documents (ICD) will define the
identification and electronic exchange of CM data between Contractor to Contractor, Contractor to
Government; Governments to Government CM databases. Configuration data includes static data, (i.e.,
earth terminal locations and equipment configurations (rack elevations), settings, fixed connectivity, and
connections to DISN Points of Presence). Configuration data also includes dynamic data; such as, site
multiplexing or switching, link characteristics like data rate, modulation, coding rate, CCSD number (when
applicable) or other link ID that can be correlated with DISN circuits.

3.5.7.8 The DSTS-G trouble management system shall interface and support the DISN Trouble
Management System (TMS), which is based on the Remedy Action Request System (ARS). The
CONUS-TNC will provide the required Remedy schemas, configurations, and operations documents,
which the DSTS-G contractor (s) shall incorporate into the DSTS-G trouble management systems.
Contractor proposed additions to the DISN TMS schemas shall be submitted to the DISN TMS Program
Manager. The interface between the DSTS-G central trouble management facility and the CONUS-TNC
will be either as a Remedy client to the CONUS-TNC TMS server or as a Remedy server with the Multi-
Processing Server Option (MPSO) connection to the CONUS-TNC. The DISN TMS program office will
provide the MPSO license as necessary.
3.5.7.9   Access to Spectrum Monitoring Data

At the Government‟s request on individual task orders, the Contractor shall provide access to spectrum
monitoring data (as stipulated in section 3.5.7.4) on a near real time basis. Unless otherwise specified in
the individual Task Order, using standard industry protocols the vendor shall make read-only frequency
spectrum data available through a web-based interface accessible through secure log-in (SIPRNET
preferred). Data shall be refreshed every five minutes as agreed with the government, and archived for at
least thirty days. Details for the provisioning of such services including detailed technical requirements
and pricing will be provided in the individual Task Order.

3.5.8     Contractor-Hosted World-Wide Web Site
Within 60 days after the effective date of the contract, the Contractor shall provide a Web site that shall
be available on a 24-hour basis. The Web site shall be a restricted site, accessible only to military and
DoD civilian employees with a .mil or .gov email address, and to other users specifically authorized by the
Government TM. The Web site shall include, or provide hyperlinks to, the following downloadable
information.
3.5.8.1      Monthly Status Report (delivered pursuant to Section 3.6.1 below). This information, and
any updates to this information, shall be posted to the Web site within 48 hours of Government approval.
The Contractor shall restrict access to the Monthly Status Report that is posted on the Web site to those
individuals identified by the Government TM.



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3.5.8.2      Ordering Catalog. At the Government‟s request the on-line catalog shall contain sufficient
information to allow users to prepare a Task Order and to determine which contract line items (to include
pertinent terms and conditions) best meet operational requirements. The ordering catalog or guidance
shall be subject to Government approval prior to posting on the Web site. The approved ordering catalog
shall be posted to the Web site within 48 hours of receiving approval from the Government TM. An
updated version of the catalog shall be posted to the Web site within 48 hours of receiving Government-
approval for changes to the information contained in the catalog. No orders shall actually be placed
through the Web site.
3.5.8.3      Satellite, Terminal, and Service Application Notes. The Contractor shall post satellite
technical and coverage information, terminal technical data and drawings, and service specifications on
the Web site. New or revised material shall be posted to the Web site within 48 hours of availability.
3.5.8.4      Other Information Normally Provided to Commercial Customers. The Contractor shall
post to the Web site any other relevant information that is normally provided to commercial customers via
a Web site and which the Contractor feels would be useful to DSTS-G users.
3.5.8.5      Document Formats. Downloadable electronic documents shall be readable and printable
using Adobe Acrobat Portable Document Format, version 3.0 or later, or software applications that are
compatible with MS Office Suite, version Office95 or later.
3.5.8.6      Electronic Query. The Web site shall accept queries about potential requirements and uses
of the DSTS-G contract and shall automatically forward such queries to the Government TM together with
the author‟s identity and return address.


3.5.9     Performance Incentives

3.5.9.1      Performance Incentive Accounts. The Government has established an incentive program
in which payment will vary according to actual service availability. The Contractor shall maintain a
Performance Incentive Account for each Task Order. The Contractor shall credit all penalties incurred in
the performance of a Task Order to that Task Order‟s Performance Incentive Account. Incentives earned
in the performance of a Task Order and authorized by the Government will be paid by that Task Order‟s
Performance Incentive Account or by additional charge to that Task Order as discussed below.

3.5.9.2    Availability Incentive Definitions. The Contractor shall provide satellite transponded
bandwidth, terminal and link services that meet the availability requirements in Section 3.5.2. For
purposes of performance incentive measurement, these are defined as Standard Service Availability and
equate to an allowable outage time. Threshold availability is defined as twice the outage time allowed
under Standard Availability. Premium availability is defined as on-half the allowable outage time.

3.5.9.3       Service Availability Incentive Range. Table 3-8 establishes the service performance
incentive range for bandwidth, terminal and link services. Performance incentives are based on
availability. Allowable outages expressed in minutes are for information purposes only.




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                                                                           Contract No. DCA200-01-D-5002
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                         Table 3-8: DSTS-G Service Available Incentive Range

                                                                                               Premium
                                                  Standard               Threshold
 Standard                                                                                      Allowable
                                              Allowable Outage       Allowable Outage
  Service      Threshold       Premium                                                          Outage
                                                  Per Month              Per Month
Availability   Availability   Availability                                                     Per Month
                                                  (Minutes)              (Minutes)
                                                                                               (Minutes)
  0.99999        0.99998        0.999995             0.43                   0.86                  0.21
  0.9995          0.999         0.99975             21.60                  43.20                 10.80
   0.999          0.998          0.9995             43.20                  86.40                 21.60
   0.997          0.994          0.9985             129.60                 259.20                64.80
   0.995          0.990          0.9975             216.00                 432.00               108.00


3.5.9.3.1   Bandwidth, terminal or link service availability falling below the threshold availability for that
service shall not be charged, and the Contractor shall credit the Task Order incentive account one day‟s
service charge for each day or portion thereof that the availability threshold is not met.

3.5.9.3.2    Bandwidth availability that falls between the Threshold and Standard availability due to
transponder or satellite failure, or to co-channel or cross-polarization interference not caused by other
DSTS-G users, shall be charged at 50% of the approved bandwidth rate for each day or portion thereof
that the availability standard is not met.

3.5.9.3.3     Terminal or link service availability falling between the threshold availability and the standard
availability for that service shall be charged at 50% of the approved terminal or bandwidth rate for each
day or portion thereof that the availability standard is not met.

3.5.9.3.4    For each calendar month that a link exceeds the availability premium, the Contractor shall be
entitled to one additional calendar day bandwidth service charge related to that link.

3.5.9.3.5   For each calendar month that a contractor operated and maintained leased or purchased
terminal exceeds the availability premium, the Contractor shall be entitled to one additional calendar day
lease, operations and maintenance service charge related to that leased terminal or one additional
calendar day operations and maintenance service charge for that purchased terminal.

3.5.9.4     Additional DISN Terminal Incentives. The Mean-Time-Between-Mission-Critical-Failures
for Contractor provisioned DISN terminals is defined in Section 3.4.

3.5.9.4.1     For the first Mission Critical Failure in a DISN terminal in 12 calendar months, there is no
penalty except when the duration of the failure exceeds 4.38 hours (263 minutes). If the first Mission
Critical Failure outage exceeds 4.38 hours, the Contractor shall credit that Task Order‟s Performance
Incentive Account with 50% of one day‟s terminal and related O&M service charge associated with that
terminal for each day or portion thereof that the Mission Critical Failure is not restored.

3.5.9.4.2    For the second and all succeeding Mission Critical Failures in a DISN Terminal within 12
calendar months, the Contractor shall not charge for the terminal and related O&M service and shall
credit that Task Order‟s Performance Incentive Account with one day‟s terminal and related O&M service
charge associated with that terminal for each day or portion thereof that the Mission Critical Failure is not
restored.




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3.5.9.4.3   For each calendar month in excess of 12 consecutive calendar months that a DISN terminal
operates without a Mission Critical Failure, the Contractor shall be entitled to one additional calendar day
lease and operations and maintenance service charge related to that terminal.

3.5.10     Performance Surveillance

3.5.10.1    The Contractor shall report service performance incentive calculations in its Monthly Status
Report.

3.5.10.2      The Contractor is responsible for incentive calculation. The Government may audit. If the
Contractor fails to report accurately, the Government may avail itself of all remedies available at law,
including (if appropriate) default termination and remedies available for false claims.

3.5.10.3     Quarterly, the Government will survey the sponsor of each Task Order to ascertain their
satisfaction with the Contractor‟s service and the Contractor‟s reported performance. The survey will
request the sponsor to quantitatively assess (scale: 1= poor, 5= best) the Contractor‟s reported
bandwidth, terminal and link service performance and to qualitatively assess (scale 0 to 100) the
Contractor‟s overall service quality for such factors as timeliness of service delivery and Contractor
terminal personnel cooperation with the host command personnel. Additionally, the Government will
survey USSTRATCOM‟s Satellite Communications Operations Division, Joint Task Force-Global Network
Operations and Joint Functional Component Commander-Space to ascertain the Contractor‟s (and
satellite service subcontracor‟s) responsiveness to EMI/RFI incidents and performance in designated
exercises. The survey will request USSTRATCOM to qualitatively assess (scale 0 to 100) the Contractor‟s
overall performance against the EMI/RFI incident resolution responsiveness requirements outlined is
section 3.5.2.4.1.1.

3.5.10.4      If the sponsor assesses the Contractor‟s bandwidth, terminal and link service performance at
4 or better in the survey and the Contractor‟s overall service quality at 90% or better, and the Contractor‟s
EMI/RFI incident resolution responsiveness at 90% or better, the Contractor shall be entitled to debit that
Task Order‟s Performance Incentive Account balance for all penalties incurred during that quarter.

3.6      PROGRAM MANAGEMENT

The Contractor shall perform all management tasks necessary to efficiently and effectively provide the
services required. Such tasks shall be included as part of the basic service prices. At a minimum, the
Contractor shall perform the following tasks:

3.6.1      Monthly Status Reports

The Contractor shall submit a monthly status report in accordance with CDRL A010 and DI-MGMT-
80368. This report shall contain all the service management data required in Section 3.5 segregated by
Task Order.

CDRL A010 – MONTHLY STATUS REPORT




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3.6.2     JCS Semi-Annual Status Reports

The Contractor shall, on a semi-annual basis, prepare and submit a report identifying all DoD
requirements being satisfied by this contract in accordance with CDRL A009. This report shall contain
the following information:
   a. Customer Identification

   b. Network Name

   c.   Satellite(s) Used

   d. Transponder(s) Used

   e. Satellite Beam(s) Used

   f.   Bandwidth Occupied (kHz/MHz)

   g. Power Used (dBW)

   h. Percent Of Available Power Used

   i.   Terminal Types And Location

   j.   Total Service Cost For The Reporting Period

   k.   Period of Service Performance.

CDRL A009 – SEMI-ANNUAL STATUS REPORT

3.6.3     Meetings and Conferences
The Contractor shall plan for, conduct and report on all meetings and conferences between the
Contractor and the Government. Conference agendas shall be submitted in accordance with CDRL A011
and DI-ADMN-81249A for each meeting scheduled or held. The Contractor shall prepare and submit a
meeting report, including minutes and action item lists, in accordance with CDRL A012 and DI-ADMN-
81250A for each meeting held. The Government, at its discretion, may waive some of the required
meetings.

CDRL A011 – CONFERENCE AGENDA
CDRL A012 – MEETING REPORT

3.6.3.1      Monthly Status Meeting. The Contractor shall meet with the Government each month to
informally provide the current status of ordered services provided to authorized users.
3.6.3.2      Quarterly Review. The Contractor shall host a formal quarterly Government review of all
current services. This review shall describe the status of all ordered services for authorized users and
outstanding service inquiries.
3.6.3.3      Annual Planning Conference. The Contractor shall host an Annual Service Planning
Conference to address new services and technical enhancements to existing services to be offered to the
Government.
3.6.3.4      Additional Meetings. Additional meetings and conferences may be scheduled as mutually
agreed between the Contractor and the Government.




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3.6.3.5     Support Contractors. The Government, at its option, may be supported by other
contractors at any meeting or conference.

3.6.4     Volume Discounts
3.6.4.1     Space Segment Discounts. The Contractor shall offer progressive volume discounts for
transponded satellite bandwidth when the total aggregate bandwidth on lease exceeds the equivalent of
500 MHz in service and for processed satellite services when the total aggregate data exceeds the
equivalent of 200 Mbps in service. Discounts shall be applied to all then in-effect and future leases so
long as the aggregate thresholds continue to be met.
3.6.4.2      Terminal Segment Discounts. The Contractor shall offer progressive volume discounts for
leased C-, Ku- and Ka-band terminals and their Operations and Maintenance service when the total
number of Contractor-operated and -maintained terminals leased to the Government exceeds 10. The
Contractor shall offer progressive volume discounts when the total number of Contractor-provisioned
Teleport T1 equivalent accesses exceeds 100. The Contractor shall offer progressive volume discounts
for transaction-oriented VSAT services and VSAT maintenance services when the total number of VSATs
supported exceeds 150. The Contractor shall offer progressive volume discounts for Cooperative Unit
Tracking services and Tracking Unit maintenance services when the total number of Units supported
exceeds 300. Discounts shall be applied to all then in-effect and future leases so long as the aggregate
thresholds continue to be met.

3.7     OPTIONAL SPECIALIZED SUPPORT SERVICES

3.7.1     International Host Nation Agreement Negotiation Support Services

3.7.1.1 The Contractor shall obtain basic commercial licenses and approvals, including FCC approvals
in the domestic U.S. and host nation approvals outside the U.S., for all services provisioned under this
contract as part of the priced service. The Contractor shall provide a list of the countries with which it and
its satellite service vendors have landing rights, operating agreements site licenses, frequency
clearances, connection approvals or other type of host nation agreement. This list shall include a matrix,
by satellite vendor and type of approvals obtained.

3.7.1.2 At the Government‟s option where basic commercial HNA is insufficient to ensure DoD use, the
Contractor shall provide support services to the Government in obtaining international approvals for
operations under this contract in foreign nations. The Contractor shall ensure that international services
to be provided under Task Orders may be provided as scheduled with the full approval of each affected
host nation. Typical services may include, but are not limited to, obtaining host nation approvals, landing
rights, operating agreements, site licenses, frequency clearances, and connection approvals. The
Contractor shall document the results of each support effort in accordance with CDRL A013 and DI-
MISC-81384.

CDRL A013 – HOST NATION SUPPORT EFFORT

3.7.2     Systems Engineering Services
3.7.2.1 The Contractor shall provide all system engineering and related planning services needed to
generate the Contractor‟s Task Order Service Plan as part of the basic priced service.




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3.7.2.2 At the Government‟s option, the Contractor shall perform planning functions for the DSTS-G
network of transponder, earth terminal, and associated terrestrial interconnection resources. Specific
functions may include, but are not limited to: 1) assess Government link and network plans to advise the
Government of the best choice of resources to meet the Government‟s evolving requirements; 2) assure
the accuracy of satellite bandwidth loading analyses; and 3) propose suitable individual link designs.

3.7.2.3 At the Government‟s option, the Contractor shall perform systems engineering tasks to improve
the efficiency of planned and ongoing network operations. Specific activities may include, but are not
limited to: 1) performing co-site interference troubleshooting; 2) assessing the kinds of earth terminals
needed to meet requirements; 3) configuring and maintaining Government-provided earth terminals to
optimize network performance; 4) assisting in earth terminal site commissioning, activation, operation,
provisioning, and deactivation; and 5) provisioning civil works in conjunction with contractor-provisioned
earth terminals.

3.7.2.4 The Contractor shall document the results of each separate systems engineering service effort
in accordance with CDRL A014 and DI-MISC-81384.

CDRL A014 – SYSTEMS ENGINEERING SERVICE




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                              ACRONYM LISTING



8PSK         8 phase-shift keying
16QAM        16 quadrature amplitude modulation
ANSI         American National Standards Institute
BCI          bit count integrity
BER          bit error ratio
BIT          built-in test
BMC          Bandwidth Management Center
BPSK         Binary phase-shift keying
C/kT         Carrier-to-receiver noise density, in dB
CCSD         Command Communications Service Designator
CDL          common data link
CDRL         Contract Data Requirements List
CM           Configuration Management
CO           Contracting Officer
COMMSATCOM   Commercial Satellite Communications
CONUS        Contiguous 48 United States
COR          Contracting Officer‟s Representative
COTS         Commercial-off-the-Shelf
CSCI         Commercial Satellite Communications Initiative
DAMA         demand assigned multiple access
DAA          Designated Approving Authorities
dB           Decibel
dB/K         Decibels per degree Kelvin
dBW          Decibels of power referenced to one watt
DES          Digital Encryption Standard
DII          Defense Information Infrastructure
DISA         Defense Information systems Agency
DISN         Defense Information System Network
DITSCAP      DoD Information Technology Security Certification and Accreditation Process
DM           degraded minute
DoD          Department of Defense
DODCERT      DoD Computer Emergency Response Team
DSCS         Defense Satellite Communications System
DSS          Defense Security Service
DSTS-G       DISN Satellite Transmission Services – Global
EFS          error-free second
EIA          Electronics Industry Association
EIRP         effective isotropic radiated power
EMI          Electromagnetic Interference
ET           earth terminal
FEC          forward error correction
FRR          first right of refusal


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FSS         fixed satellite services
                             9
GHz         GigaHertz (10 Hertz)
GNOSC       Global Network Operations Security Center
GPS         Global Positioning System
G/T         Gain-to-noise-temperature
HNA         Host Nation Approval
HPA         High power amplifier
HVAC        heating, ventilation and air conditioning
I&RTS       DII COE, Integration and Runtime Specification
IAVAs       Information Assurance Vulnerability Alerts
ICD         Interface Control Documents
IDIQ        indefinite delivery, indefinite quantity
IESS        INTELSAT Earth Station Standard
IF          Intermediate frequency
INMARSAT    International Maritime Satellite organization
INMS        Integrated Network Management System
INTELSAT    International Telecommunications Satellite Organization
ISP         Integrated Support Plan
ITU-T       International telecommunications Union – Telecommunication Standards Bureau
Kbits/s     kilobits per second
                           3
kHz         kiloHertz (10 Hertz)
MAC         Mission Assurance Category
Mbps        Million bits per second
                               6
MHz         MegaHertz (10 Hertz)
MILSATCOM   military satellite communications
MPSO        Multi-Processing Server Option
MSL         Master Station Log
MTBCF       mean time between critical failures
MTBMCF      mean-time-between-mission-critical-failures
MTLBCI      mean-time-between-loss-of-bit-count-integrity
NIST        National Institute of Standards and Technology
NOC         Network Operations Center
NSA         National Security Agency
NSAP        Network Service Access Point
OPSEC       Operational Security
OCONUS      Outside the contiguous 48 United States
OQPSK       Offset quadrature phase-shift keying
PTF         patch and test facility
QPSK        Quadrature phase-shift keying
RF          Radio frequency
RFI         Radio Frequency Interference
RFP         Request for Proposal
RNOSC       Regional Network Operations Security Center
SATCOM      satellite communications
SATP        Service Acceptance Test Plan



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SATR      Service Acceptance Test Report
SCPC      single channel per carrier
SDP       service delivery point
SES       severely errored second
SFD       saturated flux density
SIPRNET   Secure IP Router Network
SSAA      System Security Authorization Agreement
SSOG      (INTELSAT‟s) Satellite System Operations Guide
TCF       technical control facility
TM        Task Monitor
TMDE      test measurement and diagnostic equipment
UI        unit interval
UPS       uninterruptible power supply
USSOCOM   United States Special Operations Command
VSAT      very small aperture terminal
XML       Extensible Markup Language




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