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					Payments
EverHome Mortgage Company Customer Service Training

3/17/2009

1

When Are Payments Due?

The due date may vary on each loan. In general: • Payments are due on the 1st of each month. • We provide a 15 day grace period. • A late charge is assessed on the 16th.

2

Payment Methods

•Mail •Ventanex Payments •WEB •VRU •Customer Service Representative •ACH Drafting •Western Union-Quick Collect •Bi-weekly/Budget Drafting

3

Mail

Payments may be mailed (with or without a coupon) to the Payment Processing Centers. Payments without coupons need to include the loan number on the check.

4

Lockbox Addresses

Coupon Payments East Coast PO Box 530579 Atlanta, GA 30353-0579 West Coast PO Box 79301 City of Industry, CA 91716-9301
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Lockbox Addresses

Monthly Statements East Coast PO Box 530580 Atlanta, GA 30353-0580 West Coast PO Box 79306 City of Industry, CA 91716-9306
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Ventanex

•Single payment by WEB for a processing fee of $12.00. •Single payment by VRU for a processing fee of $15.00. •Single payment by Customer Service Representative for a processing fee of $20.00.
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Ventanex

WEB - $12.00 Fee www.everhomemortgage.com The $12.00 fee is waived if the monthly payment is made on or before the due date.

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Ventanex

VRU - $15.00 Fee 1-800-669-9721 or extension 5994.

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Ventanex

Customer Service Representative – $20.00 Fee 1-800-669-9721

10

Ventanex

•Always verify the bank account number. If it is a saved account number, verify the last 4 digits. •Collect outstanding fees: Fee breakdown on FEE1 screen •Payments received by 5:00pm will be posted the same day. •The systems sweeps at 11:00am, 3:00pm, and 5:00pm.
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Delete Ventanex

•During the same day, you can delete a payment. •We are unable to delete a payment that was made before the system sweep.

12

ACH Drafting

•Free-convenient service in which the mortgage payment is automatically drafted from the customer’s checking or saving’s account. •Maximum of 15 delay days. •If the draft date falls on a holiday or weekend, the automatic draft will occur on the next business day.

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Set Up ACH Drafting

The loan must be current and have no stops or flags. Faxed or Mailed • Completed application. • Voided check. • Allow 30 days to process.

14

Set Up ACH Drafting

EverHome Website www.everhomemortgage.com

15

Change ACH Drafting

Customer Service Representative •Review ACH Calendar •Run script •Account number •Delay days •Additional principal •Unable to change routing number EverHome Website www.everhomemortgage.com
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Delete ACH Drafting

Customer Service Representative •Review ACH Calendar •Run script EverHome Website www.everhomemortgage.com

17

NSF Drafting

•Two attempts before payment is returned. •$25.00 NSF charge. •Resume ACH drafting once account is current. •ACH drafting is suspended for 1 year if 2 NSFs within 12 months. Certified funds required.

18

Biweekly Drafting

•Equity Accelerator Program outsourced through Western Union formerly known as PayMap. •Customer must call the Equity Accelerator Program directly to set up the bi-weekly drafting. •1-800-209-9700 •Fee •Payments are submitted to us monthly. •Man Code E
19

Budget Drafting

•A biweekly program on a group of acquired loans. •All payments are collected via ACH drafting and deposited in the suspense account awaiting payment or curtailment application. •Loans can be deleted from Budget Drafting by utilizing the ACH Delete script. •SER1
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Quick Collect

•Code: EverHome , Florida . •Reference EverHome Mortgage Company Loan Number. •Western Union guarantees wire will be sent within 2 hours. Contact Western for confirmation. •1-800-325-6000 •Approximate cost: $11.00

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