PERFORMANCE REVIEW FORM

Questionnaire on Employee Satisfaction Survey Department of Human Resources ComPROMPT Solutions (Employee Satisfaction - Work Culture Survey) Please take a few minutes to complete this survey. Your specific answers will be completely anonymous, but your views, in combination with those of others, are extremely important. We at ComPROMPT Solutions ensure your anonymity. 1. Overall, how satisfied are you with {ComPROMPT Solutions.} as an employer? (Please circle one number) Very Dissatisfied 1 Very Satisfied 7 2 3 4 5 6 2 Productivity (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly People here work hard................................................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 The processes and procedures here make it easy to do my work well ........... 1 .............. 2 .............. 3 .............. 4 .............. 5 This company makes decisions quickly enough ........................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I have had the training I need to do my work well........................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 If I need additional training, it is easy to get it ............................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly 3. Teamwork (Please circle one number for each statement) Employees share experience to help each other............................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 Management pays careful attention to employee suggestions ....................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Different departments cooperate with each other ......................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly 4. Security (Please circle one number for each statement) I am positive about the future in {ComPROMPT Solutions}........................ 1 .............. 2 .............. 3 .............. 4 .............. 5 I feel physically safe on the job at all times.................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Work-life balance is supported .................................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly 5. Creativity (Please circle one number for each statement) I am encouraged to invent new ways to do things ........................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 Employees are rewarded for improving work processes ............................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I am not afraid of making a mistake............................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly 6. Communications (Please circle one number for each statement) Corporate communications are frequent enough .......................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I can trust what management tells me .......................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I feel free to offer comments and suggestions .............................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Employees are free to speak to the Management .......................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Management care for all its employees at all levels...................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly 7. Fair Play (Please circle one number for each statement) Politics are kept to a minimum .................................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Management doesn’t play favorites (Favour etc.)......................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Management does not “say one thing and do another” ................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Employee workloads are distributed fairly ................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Questionnaire on Employee Satisfaction Survey 8. Ethics and Values (Please circle one number for each statement) Department of Human Resources Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly The people at {ComPROMPT Solutions.} always behave in an ethical manner .. 1 .................2 .............. 3 .............. 4 .............. 5 The people at {ComPROMPT Solutions.} will not tolerate unethical behavior ... 1 .............. 2 .............. 3 .............. 4 .............. 5 My manager/TL/colleague sets a good example of ethical behavior .................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly 9. Excellence (Please circle one number for each statement) This company strives for constant improvement .......................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 This company is an aggressive competitor in the marketplace ...................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Individual learning is encouraged ................................................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 10. Corporate Culture (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly Quality is a top priority with {ComPROMPT Solutions.} ................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Individual initiative is encouraged at {ComPROMPT Solutions.} ...................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Nothing at {ComPROMPT Solutions.} keeps me from doing my best every day 1 .............. 2 .............. 3 .............. 4 .............. 5 11. Career Development (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly I have a clearly established career path at {ComPROMPT Solutions.}......... 1 .............. 2 .............. 3 .............. 4 .............. 5 I have opportunities to learn and grow ......................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I can look forward to a great career at {ComPROMPT Solutions.}... ........... 1 .............. 2 .............. 3 .............. 4 .............. 5 If you have been here at least three to six months, please respond to these performance appraisal items My last performance appraisal accurately reflected my performance ........... 1 .............. 2 .............. 3 .............. 4 .............. 5 The performance appraisal system is fair ..................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 12. Your Role (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly I am given enough authority to make decisions I need to make .................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I feel I am contributing to {ComPROMPT Solutions.}'S objectives/targets .. 1 .............. 2 .............. 3 .............. 4 .............. 5 I have the materials and equipment I need to do my job well ....................... 1 .............. 2 .............. 3 .............. 4 .............. 5 13. Recognition and Rewards (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly If I do good work I can count on making more money ........................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 If I do good work I can count on being promoted and paid more ......................... 1 .............. 2 .............. 3 .............. 4 .............. 5 I feel I am valued at {ComPROMPT Solutions.}. ............................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 {ComPROMPT Solutions} Gives enough recognition for work that's well done . 1 .............. 2 .............. 3 .............. 4 .............. 5 My salary is fair for my responsibilities.............................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 14. Your Immediate Senior/Supervisor (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly My TL/Manager treats me fairly.................................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 My TL/Manager treats me with respect ....................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 My TL/Manager handles my work-related issues satisfactorily .................... 1 .............. 2 .............. 3 .............. 4 .............. 5 My TL/Manager asks me for my input to help make decisions..................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Questionnaire on Employee Satisfaction Survey 15. Training and Development (Please circle one number for each statement) Department of Human Resources Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly {ComPROMPT Solutions} Provided as much initial training as I needed ........... 1 .............. 2 .............. 3 .............. 4 .............. 5 {ComPROMPT Solutions} Provides as much ongoing training as I need ............ 1 .............. 2 .............. 3 .............. 4 .............. 5 16. Benefits (Please circle one number for each statement) Disagree Disagree Agree Agree Strongly Somewhat Neutral Somewhat Strongly Overall, I'm satisfied with {ComPROMPT Solutions}'S benefits package .......... 1 .............. 2 .............. 3 .............. 4 .............. 5 Specifically, I'm satisfied with the: Salary day (paid on time) ............................................................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 Mobile Expenses (paid on time) .................................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Incentives Amount (paid on time) ............................................................... 1 .............. 2 .............. 3 .............. 4 .............. 5 Casual Leaves ............................................................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Earned Leaves ............................................................................................ 1 .............. 2 .............. 3 .............. 4 .............. 5 Increments .................................................................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Promotions ................................................................................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 Recreation through Picnics, Parties and Get-togethers ................................. 1 .............. 2 .............. 3 .............. 4 .............. 5 What, if any, changes would you like made to {ComPROMPT Solutions.}'S benefits package? 17. How long do you plan to continue your career with {ComPROMPT Solutions.}? Less than a year  One to two years  Two to five years  More than five years  Don't Know  18. What can {ComPROMPT Solutions.} do to increase your satisfaction as an employee? __________________________________________________________________________________ _________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ 19. Would you recommend employment at {ComPROMPT Solutions.} to a friend? Definitely not  probably not  maybe  probably would  definitely would  20. Please write in below any comments or suggestions that you have for {ComPROMPT Solutions.} Questionnaire on Employee Satisfaction Survey 21. How long have you worked for {ComPROMPT Solutions.}? Less than one year.....................................................  One year to less than two years .................................  Two years to less than five years ...............................  Five years to less than ten years.................................  Ten years or more .....................................................  22. What is your age? Under 21...................................................................  21 to 34.....................................................................  35 to 44.....................................................................  45 to 54.....................................................................  55 or older ................................................................  23. In which department do you work? Sales .........................................................................  Finance .....................................................................  HR/Admin ................................................................  Customer Care ..........................................................  Others ......................................................................  Department of Human Resources