SEWAGE TREATMENT SYSTEMS SERVICE AND MAINTENANCE CARE PLAN by djh75337

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									S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N
    S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N


                          With a Klargester care plan
                          you’re in safe hands!
                                A Klargester treatment plant represents a sound investment.
                                It offers the best solution to the treatment of sewage and has been designed to give
                                years of trouble free use, and provides the right level of protection for both people
                                and the environment.
                                However, like your car and washing machine a treatment plant does require servicing
                                and maintenance from time to time.
                                Klargester offers a number of maintenance and service packages to suit most owners
                                that will ensure trouble free operation and avoid unexpected repair costs.




                                                         Long-term peace of mind
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S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N


    Why service is essential!
       •   Treatment plants need regular maintenance to ensure problem-free operation.
       •   Failure to maintain can cause difficulties within the plant.
       •   The Water Resources Act 1991 as amended by The Environment Act 1995 Consent to Discharge
           section stipulates that ‘a log of maintenance shall be kept for inspection by Agency
           Officers for a period not less than five years’.
       •   The 2002 Building Regulations Part H2 states that ‘regular maintenance and inspection
           should be carried out in accordance with the manufacturers instructions’ and ‘the owner
           is legally responsible to ensure that the system does not cause pollution, a health hazard
           or a nuisance.’
       Therefore it is essential the sewage treatment plant is maintained by a reputable organisation and
       who more reputable than the manufacturer of the product.


    Why Klargester!
       •   Klargester service division understands the plant and has full access to genuine spares.
       •   Expert technical teams and back up.
       •   Fully Health and Safety trained engineers.




                                                                               call 0845 355 0555
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    S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N


                          Service & Maintenance Care Contracts
                          The Basics
                                As Klargester produce a wide range of sizes of Treatment Plant, we at the Service
                                Division are able to provide the level of cover and frequency of maintenance visits
                                most suited for the equipment to provide a reliable,trouble free operation.
                                We offer various levels of service account including our our 'Gold Plus' package which includes
                                the routine emptying of the system thus ensuring that your equpment is fully managed.
                                From January 2005, we are offering the facility for our clients to pay by Direct Debit in either a
                                single annual payment or 10 equal payments thus making the cost of our service more affordable.

                                                                                             Number of service visits required per year
                                   Model no.                     Population size                    1            2               4
                                   BA / AF1                                6                        ✔
                                   BB / AF2 / NB                     12 / 12 / 8                    ✔
                                   BC / AF3 / NC                    18 / 18 / 14                    ✔
                                   BD / AF4 / ND                    25 / 25 / 20                                 ✔              ✔
                                   BE / AF5 / NE                    35 / 40 / 27                                 ✔              ✔
                                   BF / AF6 / NF                    50 / 55 / 40                                 ✔              ✔
                                   BG / AF7 / NG                    70 / 75 / 62                                 ✔              ✔
                                   AF8 - AF14                           100 +                                                   ✔
                                   Visits per year may vary depending on the loading of the plant




                                                                 Long-term peace of mind
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S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N

          All new service agreements are subject to a free pre-agreement inspection.

                                              BronzeCare   SilverCare    GoldCare      GoldCare Plus

             Routine emptying                                                               ✔
             Routine rinse down of
                                                                                            ✔
             plant internals
             Free replacement parts due
                                                                            ✔               ✔
             to fair wear & tear
             Free labour for callouts due
                                                               ✔            ✔               ✔
             to fair wear & tear
             10% discounted parts                              ✔
             List price for parts                 ✔
             No callout charge                    ✔            ✔            ✔               ✔
             Reduced labour charges for
                                                  ✔            ✔            ✔               ✔
             all callouts (when chargeable)
             Priority site attendance             ✔            ✔            ✔               ✔
             Routine maintenance visits           ✔            ✔            ✔               ✔
             Advise on tankering frequency        ✔            ✔            ✔               ✔




                                                                        call 0845 355 0555
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    S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N


                          Pre-agreement inspection
                                This process is a series of checks to ensure that the plant is installed and product is functioning
                                correctly. Inspection visits are free when customers take out a new service agreement.


                          Parts supply
                                Spare/replacement parts for new and older equipment are held in stock and can be supplied on
                                overnight courier for urgent need (subject to orders being received by 10.00am).


                          Breakdown response
                                Contract customers benefit from a priority breakdown response, however all breakdowns are
                                dealt with as quickly as practicable using service engineers, or where this is not possible,
                                accredited service agents.


                          Older plant inspection
                                The service division offers an inspection service to clients that would like their plant process
                                and/or installation reviewed. This is particularly relevant to older equipment, and customers who
                                sign to contract are often given free inspections.


                          Refurbishment
                                Refurbishment of older problematic plant that have a need for some degree of internal
                                replacement when the carcass is still structurally reliable.



                                                            Long-term peace of mind
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S E WA G E T R E ATM E N T SY ST E M S S E R V I C E A N D M A I N T E N A N C E C A R E P L A N

                                                               Your details
    You’re in Safe Hands                                       Mr/Mrs/Ms:
    with Klargester                                            Name:
                                                               Address:
          With a Klargester sewage treatment
          system service and maintenance care plan             Postcode:
          you’ll be prepared for the unexpected.               Telephone (incl. STD Code)
          Assistance is at hand by completing the                  (Daytime):
          pre-paid reply card or calling our helpline on           (Evening):
          0845 355 0555                    (local rate).
                                                               E-mail:
          Outside normal office hours, you can leave a         Plant details
          message and one of our trained advisors will         Unit Type:
          contact you as soon as possible.                     Serial No:
          Thousands of customers trust us to look after        Date Installed:
          their waste water services, with a wide range
                                                               Please contact me regarding (tick where appropriate):
          of professional engineers and advice, you can
                                                               GoldCare Plus Agreement                                 ❍
          rest assured that you’re in safe hands.
                                                               GoldCare Maintenance Agreement                          ❍
                                                               SilverCare Maintenance Agreement                        ❍
                                                               BronzeCare Maintenance Agreement                        ❍
                                                               Other (please state)                                    ❍
                                                               Quotation and application required                 yes/no

                                                               Area:
                                                               ASM:
                                                                            OFFICE USE ONLY
                                                               Signature:




                                                           7
                                           RESPONSE SERVICE
                     Licence No SCE13834
SP10 3LF
Hampshire
ANDOVER
PO Box No: 1761
Klargester Service


                                                              Klargester Service
                                                              West Portway, Andover
                                                              Hampshire SP10 3LF
                                                              Tel: 0845 355 0555 (local rate)
                     1
                     1
                                                              Fax: 01264 325245
                                                              E-mail: service@klargester.co.uk
                                                              www.klargester.com


                                                                                                             DIN
                                                                                                         4261-Toil 2
                                                                                                          Z-55.5-22
                                                                     Cert. No. 870381
                                                                                        IAB No 00/0094

								
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