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Responsible Gaming Education Week Best Practices This year marks the 10th anniversary of the American Gaming Association’s (AGA) Responsible Gaming Education Week (RGEW) and the AGA hopes that the entire gaming industry will help commemorate this milestone by participating in this important industrywide initiative. The following are just some of the many activities and education programs that AGA member properties and companies have implemented during past RGEWs or plan to implement during RGEW 2007. While this document lays out a number of good ideas, this is, by no means, an exhaustive list. Feel free to use or modify these ideas or come up with some of your own. Borgata Hotel Casino & Spa – Atlantic City, NJ For RGEW 2006, the Borgata set-up one generic blackjack table and one tournament slot machine for the purpose of simple instruction and small prize giveaways. The plasma screen televisions on the property ran responsible gaming information incorporating the RGEW theme. Spanish and English RGEW materials were made available to employees, and managers pushed out information about responsible gaming and RGEW activities during their pre-shift meetings. Additionally, a counselor from Associates for Life Enhancement was brought in to discuss responsible gaming and address concerns about problem gambling. For RGEW 2007, the Borgata plans to set up a tournament slot machine and a poker table to explain how the games are played, in the hope that if employees understand the game, they will be more responsible when playing it. Employees will receive information about underage gambling, in addition to RGEW materials, such as Keep It Fun wristbands, in English and Spanish. The plasma screen televisions on the property will run responsible gaming information incorporating the RGEW theme, and managers will deliver information about responsible gaming and RGEW during their pre-shift meetings. Additionally, a counselor from Associates for Life Enhancement will meet with associates to discuss responsible gaming and address concerns about problem gambling. Finally, one Borgata associate took part of the AGA’s Responsible Gaming Poster and Essay contest, and property representatives are planning to incorporate his work into the campaign. Boyd Gaming Corporation During RGEW, Boyd Gaming hosted an open forum discussion on implementing responsible gaming information in the Clark County (NV) Public Schools, and working with the Nevada Council on Problem Gambling, the company wrote a Problem Gambling Resources Guide for non-gaming employers. The Nevada Resort Association hosted the roll out of this guide at a news conference that included Sprint, Nevada Power, Clark County, Clark County Schools, Clark County Fire, Metro, and Wells Fargo. Boyd also offered speakers to local organizations to host discussions on problem gambling. Additionally, the entire organization conducted informal refresher training sessions on its policies and procedures regarding problem gambling, self-limiting access and self exclusion, the AGA’s Code of Conduct and its role in the company’s day-to-day operations, and where employees and dependants can get assistance with a gambling problem. Boyd employees wore RGEW buttons, stickers, and ribbons, and coordinated table tents and posters were displayed throughout gaming areas and a variety of educational brochures were made available to employees and guests. Issues regarding responsible gaming also were communicated to employees via plasma screen displays in the employee dining rooms, and on-site private consultations for guests who felt they may have a gambling problem were held during RGEW. Boyd Gaming also placed print ads in newspapers and print journals. The ads were dedicated to public awareness of the event and the Company’s support for responsible gaming. Harrah’s Council Bluffs Casino and Horseshoe Council Bluffs – Council Bluffs, IA The Harrah's and Horseshoe properties in Council Bluffs, Iowa have always taken advantage of the AGA's special collateral whether they are wristbands, stickers, placards or posters to be distributed/placed around the properties. In conjunction with the other casino property in Council Bluffs, Ameristar Council Bluffs, the properties initiated a gathering of some of the three properties’ employees who attended the mayor’s proclamation announcing Responsible Gaming Education Week. Additionally, a responsible gaming quiz for employees is organized every year at each of the two properties, with awards of cash prizes totaling more than $500. This year the properties are holding a refresher course for their Responsible Gaming Ambassador Program, during which, RGEW activities and recognition will be emphasized. Harrah's Cherokee Casino & Hotel – Cherokee, NC Harrah’s Cherokee held mandatory refresher training for all employees and for all responsible gaming ambassadors. Employees were given Keep It Fun wristbands at their training sessions. Employees also get the AGA’s RGEW ribbons to wear on the bottom of their gaming badges throughout the week. The ribbons are distributed by departments at pre-shifts. A memo was sent from the General Manager to all employees, outlining the importance of the mandatory training sessions and RGEW activities. There were daily back of the house audio announcements highlighting a different aspect of responsible gaming. Each day in the employee dining room, there was a different responsible gaming tray liner with puzzles, games and trivia. Additionally, there was a responsible gaming booth in the employee dining room, which was open to accommodate all shifts throughout the week. The booth was manned by the responsible gaming committee. Popcorn and frozen slushies were served at the booth as incentives to get employees to stop by. The booth also had a drop-box where employees could enter a prize drawing using the ticket they received during their training. The correct answers to the tray liner puzzles were also available at the responsible gaming booth. Harrah’s Louisiana Downs – Bossier City, LA For this year’s RGEW, there are plans to have an information booth with the brochures at the employee entrance. The bulletin board will contain all the new information received from American Gaming Association, and the property also will place RGEW table tents in the employee dining room. Harrah’s Phoenix Ak-Chin Casino – Phoenix, AZ During RGEW, the property held refresher responsible gaming training for all front of the house employees. To remind everyone of RGEW, they hung posters throughout the back of the house hallways and displayed table tents in the employee dining room. Throughout the week, a responsible gaming quiz was provided to the employees, and at the end of the week, a drawing was held using the quiz entries. Harrah's Reno Casino – Reno, NV Harrah’s Reno offered a responsible gaming information table at the entrance to the employee lounge. An entry was held for Wal-Mart gift cards, with an entry consisting of a completed responsible gaming themed word search. Additionally, a responsible gaming themed video loop ran on the television above the table. Responsible gaming committee members and responsible gaming ambassadors were encouraged to “man” the gaming information table throughout the week. A supply of 500 Keep It Fun wristbands was distributed to employees who were encouraged to use them as conversation starters with guests who expressed an interest in them. Horseshoe Casino Bossier City – Bossier City, LA Horseshoe Bossier City plans to place AGA posters around the property and table tents on the tables in the employee dining room. They will have a table in the employee dining room with brochures and a contest with the prize of a dinner for employees that complete their workbooks correctly. Also, each employee will be given a badge card detailing the correct responses for questions from guests. Iowa Gaming Association Each year, the Iowa Gaming Association (IGA) gets a proclamation signed by the Governor naming the first week of August as Responsible Gaming Education Week, and the IGA sends a press release to all print and broadcast media indicating the latest Iowa research on the level of compulsive behavior and types of programs that are offered, such as the voluntary self-exclusion program. Isle of Capri Casinos, Inc. On the first day of RGEW, team members found a Keep It Fun wristband, an AGA brochure, an information sheet about the upcoming RGEW and an orange cupcake at their desk or work area. Each day a puzzle was given to every team member, with each puzzle having a different theme tied to the Isle Jeopardy Game. Once a team member completed the puzzle they turn in their entry for a prize drawing. Drawings are held daily and three prizes are given out. Formal training sessions also were held for all team members and the Isle Jeopardy game was played. The four categories included in the Isle Jeopardy game were: compulsive gambling, Internet gambling, underage gambling and Isle policies and procedures. There were five questions in each category with point values ranging from one to five. Participants were put into groups of six to eight, and prizes were given to the first, second and third place teams Pinnacle Entertainment, Inc. Pinnacle Entertainment used its back-of-house televisions to broadcast slides that asked trivia questions about responsible gaming, which not only made employees aware of the week, also gave them the opportunity to learn something about it. Station Casinos, Inc. During RGEW management at Station properties distributed the AGA’s Keep It Fun wristbands and delivered responsible gaming and problem gambling sound bytes during departmental pre-shift meetings and huddles. RGEW posters were put up throughout the back of the house, RGEW table tents were displayed in the human resources office and the team member dining room, and responsible gaming articles were published in daily and weekly property newsletters.