MANUEL FIGUEROA

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					                                          MANUEL FIGUEROA
    9250 Eagle Ranch Road #1624-S NW Albuquerque, NM 87114 505-417-7007 ojovivo@comcast.net

OBJECTIVE
Seeking a technical training or program development management position in a manufacturing enterprise
committed to human asset growth and development, learning and continuous improvement.

SUMMARY OF QUALIFICATIONS
   Employee / organizational development       Lean implementation                 Training delivery
   Program development / management            Learning systems development        Continuous improvement
   Small and large organizations               Public and private sectors          Team-building skills
   Process-focused                             Bilingual: English and Spanish      Microsoft knowledgeable

EDUCATION
   B.A. Political Science – Arizona State University
   Certified Facilitator & Master Trainer, Development Dimensions International (DDI)
   Lean in Administrative Processes, Certificate – Simpler Consulting
   Leading the Lean Conversion, Certificate – Simpler Consulting
   Certified Instructor, Quality Improvement Tools – Juran Institute
   ISO 9001:2000 Internal Auditor Certificate – Innovative Quality Solutions
   Needs Assessment for Performance Technologists – Clark Training & Consulting

EMPLOYMENT HISTORY
   Unemployed                                                                            Feb 2009 – Present
   Eclipse Aviation – Albuquerque, NM                                                    Jan 2008 – Feb 2009
    External Training Programs – Manager
    > Direct Training Program oversight             > Training development / delivery
    > Supervised up to 8 full-time Instructors      > 140+ students in multiple daily class sessions
    > For credit college courses                    > MOA compliance / negotiation with community college
    > Interacted with public to promote Program     > Maintained equipment, tool, supply inventory
   Eclipse Aviation – Albuquerque, NM                                                    Jul 2006 – Dec 2007
    Lead Instructor: Aviation Manufacturing Training Program
    > Oversaw aviation technical training program > Guided activities of 6 technical instructors
    > Coordinated with community college            > Responded to public inquiries about the Program
    > Planned / conducted program recruitment       > Followed company and college policies / procedures
   Unemployed                                                                            Oct 2005 – Jun 2006
   MTD Southwest – Chandler, AZ                                                          May 2000 – Sep 2005
    > Continuous Improvement Group – Lean Coordinator
      ~ Participated in / actively supported Lean implementation initiatives
      ~ Presented Lean Training in English / Spanish
    > ISO – Document Control Administrator & Lead Auditor
      ~ Prepared site ISO documentation             ~ Conducted internal ISO audits
      ~ Oversaw 20+ ISO internal auditors
    > Human Resources Dept. – Training Manager
      ~ Conducted HR development programs           ~ Presentations made in English / Spanish
      ~ Trained personnel at Mexico site
   Ryobi Outdoor Products – Chandler, AZ                                                 Sep 1997 – Apr 2000
    > Human Resources Dept. – Coordinator: Training
      ~ Developed employee learning programs ~ Documented HR policies & procedures
      ~ Researched legal basis for HR policies      ~ Development programs presented in English / Spanish
      ~ Conducted training at Mexico site
    > Manufacturing Operations – Coordinator: Training
      ~ Presented supervisor / leadership training ~ Focused on change-agency concepts / skills; also TQM
      ~ Supported Manufacturing & Industrial Engineering projects & change initiatives
                                             MANUEL FIGUEROA
       9250 Eagle Ranch Road #1624-S NW Albuquerque, NM 87114         505-417-7007   ojovivo@comcast.net

   Roosevelt School District – Phoenix, AZ                                               Sep 1995 – Aug 1997
    > 5th Grade Bilingual Teacher
   Ryobi Outdoor Products – Chandler, AZ                                                 Feb 1994 – Aug 1995
    > Manufacturing Operations – Coordinator: Training
      ~ Developed / presented basic skills training for production personnel
      ~ Developed / documented production process procedures
   Inertia Dynamics Corporation – Chandler, AZ                                           Apr 1989 – Jul 1994
    > Manufacturing Operations – Coordinator: Training
      ~ Developed / presented basic skills training for production personnel
      ~ Developed / documented Quality Control checks & procedures
    > Plastics Operations – QC Inspector
      ~ Developed & performed QC checks              ~ Documented results and recommended process changes
      ~ Oversaw activities of 3 other shift inspectors
   Self-Employed (insurance / direct sales)                                              Jun 1987 – Mar 1989
   Arizona State University – Tempe, AZ                                                  Aug 1972 – May 1987
    > Program Coordinator - Various assignments in various administrative departments, including
      ~ Student Affairs: Student organizations, Student conduct and discipline, Police liaison
      ~ University Police: Policies / Procedures, Training development
      ~ Parking & Transit: Enforcement oversight, Parking citation appeals
      ~ Physical Facilities: Policies / Procedures

COMPETENCIES & EXPERIENCES
   Lean Implementation – Participated in and actively supported cross-functional projects, including:
    > Rapid Improvement Events        > Team Leader                         > Team Coaching / Facilitating
   Technical Training – Developed and presented in English / Spanish organizational and employee
    development programs, including:
    > Basics of Lean                  > 6-S & Visual Controls               > P&CD (performance evaluation)
    > 8-D Problem-Solving             > Kanban                              > FMEA’s
    > Process Mapping                 > Leading RIE’s                       > Project Management
    > Pull Systems (Lean)             > Idea Generation                     > Mistake-Proofing (Poka-Yoke)
    > Theory of Constraints           > TPM                                 > Kaizen Strategies
    > Problem-Solving Tools           > Critical Thinking Skills            > Basic Math Skills
    > Cross-Functional Teams          > Team-Building Strategies            > Team Facilitation Skills
    > Supervisor Skills               > Leadership Skills                   > Management Planning Skills
    > Employee Discipline Skills      > Time Management                     > ISO Orientation
   Quality Systems Development – Focused on total quality management in manufacturing, including:
    > Critical Issues Identification  > Barriers and Constraints            > Data Collection and Analysis
    > Action Alternatives             > Needs Assessment                    > Cross-Functional Support
    > Team-Building                   > Planning / Implementing             > Coaching
    > Process Documentation           > Continuous Improvement              > Measurement and Evaluation
    > Verbal Communications           > Written Communications              > Resume Writing / Interview Skills
   Quality Audit and Inspection – Done in a plastics injection and blow-molding environment, including:
    > Process Audits                  > Product Inspection                  > Critical Characteristics
    > Inspection criteria / methods   > Records-Keeping Systems             > Visual Controls
   Program Management and Coordination – Done in public sector environments, including:
    > Policy Materials Development    > Compliance Procedures               > Standards Conformance
    > AA / EEO                        > Personnel Grievances                > Hiring / Termination Procedures
   Technical Writing – Done in public and private sector settings, including:
    > Policies Manuals                > Forms Design                        > Control Plan Documents
    > Technical Translations          > Charts and Graphs                   > Presentations
   Teacher – Done in an elementary public school environment, including:
    > Bilingual Education             > Curriculum Development              > Staff-in-Service Training

References available on request