JESSE KENDALL, MBA
123 Elm Street ▪ Roswell, NM 88201 ▪ 505-597-1212 ▪ email@example.com
UNSURPASSED HUMAN RESOURCES ADVISEMENT
Creative and dedicated human resources professional with experience working in call centers and expertise in
employee relations, developing sourcing strategies, and conducting life cycle recruiting. Certified as Human
Resources Management HR Generalist and Behavioral Interviewing Trainer. Proficient in Microsoft Office,
PeopleTrack, and iGreentree. Bilingual in Spanish and English.
ABC NATIONAL BANK, Roswell, NM 20xx – Present
Human Resources Advisor
Oversee employee relations in the largest business unit, which includes the Customer Service Call Center. Respond to
employee issues and complaints regarding management, payroll, and benefits. Develop and execute recruiting strategies
for multi-site operations, filling all permanent (exempt, non-exempt, and senior level) and temporary positions, and
conduct life cycle recruiting, Track HR metrics such as cost per hire, turnover, head count, open requisitions, and position
control. Implement, design, and promote employee recognition programs on monthly, quarterly, and annual bases.
Manage the internship program with local schools as well as recruitment in colleges and universities. Fill all positions
within a 30-day window.
Improved relations between employees and management.
Advised management to institute internship programs with high schools and colleges.
Recommended company hold anniversary luncheons and awards as part of its employee recognition programs.
Decreased turnover from 3.08% to 1.99% for exempt employees and from 1.75% to 1.01% overall in a two-
year time frame.
BCD ENTERPRISES, Roswell, NM 20xx – 20xx
Human Resources Advisor
Restructured HR operations for six locations encompassing 350 employees. Set up monthly corporate reporting.
Participated in an annual HR budget planning seminar and employee retention/training courses at the corporate offices.
Prevented $100,000 loss by correcting systems controlling severance package payouts.
Increased employee retention to 80% for three years through the creation of an employee mentoring program.
Decreased lost time by 40-50% with a Return to Work Program for Workers’ Compensation.
Slashed delivery time 40% by establishing and standardizing HR procedures for processing five merged locations.
Instituted interview guidelines, standardized forms, and developed various policies/procedures.
Integrated 250 employees in an early 20xx merger and coordinated 260 employee separation packages in 20xx.
Established payroll functions and implemented a benefits package; developed 401(k) and stock purchase plans.
Coordinated a statewide OSHA reporting package.
Master in Business Administration, Concentration in Marketing/Consumer Behavior
Bachelor of Business Administration
XYZ UNIVERSITY, Roswell, NM
Society for Human Resources Management / DOL Employer Committee / National Academy Foundation
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist
the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written
cover letters. Avoid this fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s
gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you
don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point,
and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your advertised
Corporate Finance Director position.” you can write “A background in finance management and a proven record of
developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for
your advertised Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company, the
better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives,
and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public
recognitions or recent accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus
on what you will bring to the company and how you will help them improve their profitability. Too much use of the
word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the
most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the
bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will
make you look lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to
ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not
mention this in your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember
that the goal is to market yourself – not to compose a dull biography.