Violence Free Workplace Plan - PowerPoint by whattaman

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									Violence Free Workplace Plan

      Revised July 31, 2001
                Policy Purpose
   Analyze, implement and maintain security and
    safety measures and work practices to minimize
    exposure to conditions that could result in harm
    to HQ employees

   Promote a positive, respectful and safe work
    environment that conveys to our employees the
    expectation of performing one’s assigned duties
    in an atmosphere free from threats and assaults
             Training Purpose

   Review myths surrounding workplace
    violence

   Recognize inappropriate behavior

   Clarify employee’s responsibilities
               Myth

It’s only violence if someone gets
  hurt!!
                       Reality

   Violence is actually broader and may
    include:
       The attempted, threatened, or actual conduct
        of a person that endangers the health or
        safety of an employee
       Includes threatening statements or behavior
        that causes an employee to believe they are
        at risk
              Myth

Workplace violence is not a health
 and safety issue; it’s a police
 problem.
                       Reality

   Effects of workplace violence include
       Stress and fear
       Lost productivity
       Negative image/bad publicity
       Higher employee turnover
       Mental or physical disabling
       Legal costs
              Myth

It’s usually someone from outside
  the organization
             Reality

Many workplace incidents of violence
 are a result of domestic violence
 that spills over into the workplace;
 so while it may not be a co-worker,
 it could be a close relation to a co-
 worker.
        Employee Responsibility

   Recognize and report inappropriate
    behavior

   Conduct yourself in a manner that will
    minimize and defuse potentially violent
    situations.
        Inappropriate Behavior

   Unwelcome name-calling

   Obscene language

   Intimidation through direct or veiled
    threats
          Inappropriate Behavior

   Throwing objects in the workplace
       Regardless of the size or type of object
       Regardless of whether a person is the target

   Physically intimidating others
       Obscene gestures
       “Getting in your face”
       Fist-shaking
          Inappropriate Behavior

   Physically touching another employee in an
    intimidating, malicious, or sexually harassing
    manner
       Hitting
       Slapping
       Poking
       Kicking
       Pinching
       Grabbing
       Pushing
                       Report

   To your supervisor

   To Human Resources
       Violence Incident Statement
      Personal Conduct to Minimize
                Violence
   Follow these suggestions in our daily
    interactions with people to defuse
    potentially violent situations.

   If, at any time, a person’s behavior starts
    to escalate beyond your comfort zone,
    withdraw from the situation.
Personal Conduct to Minimize Violence
                             DO
   Project calmness
       Move and speak slowly, quietly and confidently

   Be a good listener
       Encourage the person to talk
       Listen patiently

   Focus your attention on the person
       Demonstrate your interest in what he/she has to say
Personal Conduct to Minimize Violence
                              DO
   Maintain relaxed, attentive posture
       Position yourself at an angle rather than directly in
        front of the other person


   Acknowledge the person’s feeling
       Nod your head


   Ask the person to move to a less public, quite
    area – if appropriate
Personal Conduct to Minimize Violence
                          DO
   Establish ground rules if unreasonable
    behavior persists.
       Calmly describe the consequences of any
        violent behavior


   Use delaying tactics which will give the
    person time to calm down
       Offer a drink of water (in disposable cup)
Personal Conduct to Minimize Violence
                           DO
   Be reassuring and point out choices
       Identify and deal with specific issues


   Accept criticism in a professional manner

   Ask for his/her recommendations.
Personal Conduct to Minimize Violence
                       DO
   Position yourself so that a visitor cannot
    block your access to an exit
Questions???

								
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