Violence Free Workplace Plan Revised July 31, 2001 Policy Purpose Analyze, implement and maintain security and safety measures and work practices to minimize exposure to conditions that could result in harm to HQ employees Promote a positive, respectful and safe work environment that conveys to our employees the expectation of performing one’s assigned duties in an atmosphere free from threats and assaults Training Purpose Review myths surrounding workplace violence Recognize inappropriate behavior Clarify employee’s responsibilities Myth It’s only violence if someone gets hurt!! Reality Violence is actually broader and may include: The attempted, threatened, or actual conduct of a person that endangers the health or safety of an employee Includes threatening statements or behavior that causes an employee to believe they are at risk Myth Workplace violence is not a health and safety issue; it’s a police problem. Reality Effects of workplace violence include Stress and fear Lost productivity Negative image/bad publicity Higher employee turnover Mental or physical disabling Legal costs Myth It’s usually someone from outside the organization Reality Many workplace incidents of violence are a result of domestic violence that spills over into the workplace; so while it may not be a co-worker, it could be a close relation to a co- worker. Employee Responsibility Recognize and report inappropriate behavior Conduct yourself in a manner that will minimize and defuse potentially violent situations. Inappropriate Behavior Unwelcome name-calling Obscene language Intimidation through direct or veiled threats Inappropriate Behavior Throwing objects in the workplace Regardless of the size or type of object Regardless of whether a person is the target Physically intimidating others Obscene gestures “Getting in your face” Fist-shaking Inappropriate Behavior Physically touching another employee in an intimidating, malicious, or sexually harassing manner Hitting Slapping Poking Kicking Pinching Grabbing Pushing Report To your supervisor To Human Resources Violence Incident Statement Personal Conduct to Minimize Violence Follow these suggestions in our daily interactions with people to defuse potentially violent situations. If, at any time, a person’s behavior starts to escalate beyond your comfort zone, withdraw from the situation. Personal Conduct to Minimize Violence DO Project calmness Move and speak slowly, quietly and confidently Be a good listener Encourage the person to talk Listen patiently Focus your attention on the person Demonstrate your interest in what he/she has to say Personal Conduct to Minimize Violence DO Maintain relaxed, attentive posture Position yourself at an angle rather than directly in front of the other person Acknowledge the person’s feeling Nod your head Ask the person to move to a less public, quite area – if appropriate Personal Conduct to Minimize Violence DO Establish ground rules if unreasonable behavior persists. Calmly describe the consequences of any violent behavior Use delaying tactics which will give the person time to calm down Offer a drink of water (in disposable cup) Personal Conduct to Minimize Violence DO Be reassuring and point out choices Identify and deal with specific issues Accept criticism in a professional manner Ask for his/her recommendations. Personal Conduct to Minimize Violence DO Position yourself so that a visitor cannot block your access to an exit Questions???
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