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Jesse Kendall 123 Elm Street Miami, FL 33183 305-555-5555 email@example.com VICE PRESIDENT SLOT OPERATIONS Committed to overachieving guest expectations, outstanding employee performance, and operational excellence COMPETITIVE ADVANTAGES Results driven professional with extensive experience successfully managing multimillion- dollar gaming operations. Oversight of one of the world’s largest slot department through a high performance staff of 250 with a budget in excess of $20 million. Exceptional leader with a career record of surpassing casino operating objectives and guest expectations. AREAS OF EXCELLENCE Slot Performance . . . Profit/Loss . . . Vendor Negotiations. . . Operational Overview . . . Staffing Slot Layout Strategies . . . Floor Layout Evaluation . . . Slot Machine Vendor Relations Tribal Nation Business Objectives . . . Emerging Technology Research Employee Development . . . Employee Review ABC RESORT CASINO, Miami, FL – 20xx to Present DIRECTOR/VICE PRESIDENT SLOT OPERATIONS, 20XX-PRESENT Oversee the casino’s operations comprised of 8,000 slot machines through 250 employees. Collaborate with the Tribal Gaming Commission and across the organization in development of rigorous business objectives. Create and administer a $20 million annual budget. Ensure compliance with all gaming rules and regulations. Design high impact marketing strategies. DELIVERED RESULTS: • Generated slot revenues in excess of $750 million dollars annually. • Earned recognition for record-breaking revenues/the highest slot revenues in company history. • Ensured guests receive the ultimate gaming experience by designing user friendly floor layouts. Designed floor layouts for four different casinos. • Maximized daily revenues through strategic analysis and tracking of slot machine performance by adjusting themes, designs, and placement. • Spearheaded the successful opening of BCD Casino in 20xx. • Pioneered installation of ticket in/ticket out technologies; the first in the industry to implement this leading application. NOTABLE ACCOMPLISHMENTS: • Set challenging employee expectations. Instituted comprehensive training programs to standardize operations; ensured guest satisfaction, compliance, and outperformance as compared to competition through regular evaluations. Jesse Kendall Page 2 305-555-5555 firstname.lastname@example.org NOTABLE ACCOMPLISHMENTS, CONTINUED: • Retained through five management restructures. • Built camaraderie and inclusion with contributions to the department newspaper, which energized employees, spotlighted personal activities, and communicated upcoming departmental changes. • Instituted monthly meetings with frontline and middle management employees; proactively addressed operational issues and concerns. EXECUTIVE DIRECTOR OF SLOTS, 20XX-20XX Managed daily operations through a top team. Designed the floor layouts for CDE Casino and Casino DEF. DELIVERED RESULTS: • Recognized as the first US operation to implement penny slot machines. DIRECTOR OF SLOTS, 20XX-20XX Worked in close collaboration with the Vice President of Slots in oversight of all aspects of department. Instituted and enforced company rules. Ensured compliance and conformity across all shifts. SLOT MANAGER, 20XX-20XX Developed a system to streamline the hopper fill process. Designed bag compartments between machines, which resulted in decreased labor and improved customer service. EARLIER ROLES: EFG: ASSISTANT SLOT MANAGER, S HIFT M ANAGER ; FGH PLAZA HOTEL AND CASINO: ASSISTANT SLOT S HIFT MANAGER EDUCATION XYZ STATE UNIVERSITY, Miami, FL GENERAL STUDIES, MANAGEMENT, BA, Expected 20xx ~~~~ CONTINUING P ROFESSIONAL EDUCATION ~~~~ UNIVERSITY OF XYZ, Miami, FL 20xx EXECUTIVE DEVELOPMENT PROGRAM INSTITUTE OF XYZ, Miami, FL 20xx EXECUTIVE DEVELOPMENT INSTITUTE CASINO CAREER INSTITUTE, Atlantic City, NJ SLOT DEPARTMENT MANAGEMENT
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