Slot Operations Resume Example by mplett

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									                                     Jesse Kendall
            123 Elm Street Miami, FL 33183 305-555-5555 jkendall@notmail.com


                          VICE PRESIDENT SLOT OPERATIONS
                        Committed to overachieving guest expectations,
                 outstanding employee performance, and operational excellence


                                  COMPETITIVE ADVANTAGES
Results driven professional with extensive experience successfully managing multimillion-
dollar gaming operations. Oversight of one of the world’s largest slot department through a
high performance staff of 250 with a budget in excess of $20 million. Exceptional leader with a
career record of surpassing casino operating objectives and guest expectations.
                                     AREAS OF EXCELLENCE
Slot Performance . . . Profit/Loss . . . Vendor Negotiations. . . Operational Overview . . . Staffing
     Slot Layout Strategies . . . Floor Layout Evaluation . . . Slot Machine Vendor Relations
             Tribal Nation Business Objectives . . . Emerging Technology Research
                          Employee Development . . . Employee Review


ABC RESORT CASINO, Miami, FL – 20xx to Present
DIRECTOR/VICE PRESIDENT SLOT OPERATIONS, 20XX-PRESENT
Oversee the casino’s operations comprised of 8,000 slot machines through 250 employees.
Collaborate with the Tribal Gaming Commission and across the organization in development of
rigorous business objectives. Create and administer a $20 million annual budget. Ensure
compliance with all gaming rules and regulations. Design high impact marketing strategies.
DELIVERED RESULTS:
   •   Generated slot revenues in excess of $750 million dollars annually.
   •   Earned recognition for record-breaking revenues/the highest slot revenues in company
       history.
   •   Ensured guests receive the ultimate gaming experience by designing user friendly floor
       layouts. Designed floor layouts for four different casinos.
   •   Maximized daily revenues through strategic analysis and tracking of slot machine
       performance by adjusting themes, designs, and placement.
   •   Spearheaded the successful opening of BCD Casino in 20xx.
   •   Pioneered installation of ticket in/ticket out technologies; the first in the industry to
       implement this leading application.
NOTABLE ACCOMPLISHMENTS:
   •   Set challenging employee expectations. Instituted comprehensive training programs to
       standardize operations; ensured guest satisfaction, compliance, and outperformance as
       compared to competition through regular evaluations.
              Jesse Kendall      Page 2 305-555-5555 jkendall@notmail.com

NOTABLE ACCOMPLISHMENTS, CONTINUED:
   •   Retained through five management restructures.
   •   Built camaraderie and inclusion with contributions to the department newspaper, which
       energized employees, spotlighted personal activities, and communicated upcoming
       departmental changes.
   •   Instituted monthly meetings with frontline and middle management employees;
       proactively addressed operational issues and concerns.

EXECUTIVE DIRECTOR OF SLOTS, 20XX-20XX
Managed daily operations through a top team. Designed the floor layouts for CDE Casino and
Casino DEF.
DELIVERED RESULTS:
   •   Recognized as the first US operation to implement penny slot machines.

DIRECTOR OF SLOTS, 20XX-20XX
Worked in close collaboration with the Vice President of Slots in oversight of all aspects of
department. Instituted and enforced company rules. Ensured compliance and conformity
across all shifts.

SLOT MANAGER, 20XX-20XX
Developed a system to streamline the hopper fill process. Designed bag compartments between
machines, which resulted in decreased labor and improved customer service.

EARLIER ROLES: EFG: ASSISTANT SLOT MANAGER, S HIFT M ANAGER ; FGH PLAZA HOTEL
AND CASINO: ASSISTANT SLOT S HIFT MANAGER


                                        EDUCATION

                         XYZ STATE UNIVERSITY, Miami, FL
                   GENERAL STUDIES, MANAGEMENT, BA, Expected 20xx


                   ~~~~ CONTINUING P ROFESSIONAL EDUCATION ~~~~

                           UNIVERSITY OF XYZ, Miami, FL 20xx
                           EXECUTIVE DEVELOPMENT PROGRAM
                            INSTITUTE OF XYZ, Miami, FL 20xx
                           EXECUTIVE DEVELOPMENT INSTITUTE
                      CASINO CAREER INSTITUTE, Atlantic City, NJ
                          SLOT DEPARTMENT MANAGEMENT

								
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